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1&1 Internet, Inc. / fraudulent billing

Posted:   User 
Complaint Rating:  100 % with 5 votes
100% 5
Contact information:
1&1 Internet, Inc.
United States
Phone: 877-461-2634
I purchased web hosting services from 1 and 1 and after using them for awhile, discovered their services to be mediocre. Nearing the end of my contract with 1 and 1, I called and spoke with their cancellation department, who confirmed my cancellation request. Now, months later, 1 & 1 emailed me to say they are trying to charge my credit card and that I owe them money! They even threatened to send me to collections and charge more money for processing. 1 and 1 refuses to recognize my "confirmed" cancellation request and has no explanation for why they took months to request money from me. Their phone support is poor, but their customer service on this issue were very aggressive and over-talked me a lot, like i'd cave-in if I couldn't get a word in to defend myself. I feel that 1 and 1 is despicable for having the policy that "customers are always wrong. " do not use 1 and 1 without being prepared to proactively defend ourself, and be prepared to send a legal letter with signature requests to confirm your cancellation!!
Complaint comments Comments (2)    Updated: Complaint country United States Complaint category Hosting & Web Design


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N  8th of Dec, 2011 by  User  Agree Disagree 0 Votes
1&1 angered me today! I had just purchased a domain name, and they double charged me. For me to receive those "phantom" charges back, I needed a Merchant ID number and an Authorization number for my bank. I spoke to a supervisor, who told me that they do not have an authorization number, and that they were NOT going to speak to my bank, for me to receive my funds before the 7 day period. I know this woman lied, for if you receive funds by credit card, you have to have an authorization code, and she explicitly told me that they have no way in providing that information. Also, not only was she going to NOT speak to the bank (who was on the other line listening to them), but they had no way of faxing a message to the bank explaining why they could not provide the authorization code - so that I could receive my funds. The bank was shocked at their response and said that they have horrible customer relations. Now I must transfer my domain names to another domain name provider. I do NOT recommend 1&1 to anyone (not even to the enemy).
A  15th of Oct, 2012 by  User  Agree Disagree 0 Votes
dont use, its a scam and fraud con trick, im warning you, read reviews from ripped off customers on the web, all the same story

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1&1 Internet / 1and1.com Logo 1&1 Internet / 1and1.com
Customer Care Service
Discovery House, 154 Southgate Street
England, Gloucestershire
United Kingdom - GL12EX
+44 87 1976 3606
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