Comcast / Xfinity
reviews and complaints

Did you get my complaint about my bill? I only draw social security and can't
pay these large bills every month. When I call about this matter, I get the silent
treatment. Either give me another plan, cut down on my channels, or I find
Nothing else to do, but go to a different company.

Sincerely,
Mary Fiessinger

A surprise on my bill - 3 charges for supposedly watching on demand 3 times. Keep in mind that my account says "no recent rentals or purchases in last 120 days."
Amazingly 2 of the supposed on demand charges (11/8 and 11/3/2020) were an astronomical $54.99 and then $59.99. Their records supposedly show these were watched for 2 minutes and 6 minutes. I complained and they dropped only one of the charges. As a 40 year customer I feel a ripoff of being charged $59.99 - unbelievable.
Acct [protected] I want this charge dropped or at least reduced to a typical on demand charge of about $4.95

I am complaining about a Comcast worker named Thomas street, he shouldn't at all be in this business he is creepy! Please, take this into consideration or I'll report him myself! Thank you! I don't have much else to say other than this

I want to add more channels to my service and I am willing to pay for it OK I have very few channels if any I am thinking about cancelling my service because you people are ignoring me?

Your Comcast service tech, who does not live in the neighbor hood. Continually parks in our Townhome community with limited parking. I have been parked off our street a number of times due to your service vehicle being parked here. I really don't want to see your vehicle when I open my front door. I live in front of a small wood lot, that is the view I paid for. Your service vehicle number is 14932, Pa tag number ZGT-0468. It is being parked on Sherman Street, Enola, Pa 17025. I thank you in advance for looking into this issue.
Scott Welsh
[protected]

I contacted this company on 11-25-20 to see if I can get a payment arrangement. I was told NO. I asked when would be my cut off dat and was told 12-4-20. I was not worried at the time because I would be able to pay by then. To get up this morning and find out that my service was interrupted while I was working on - line we are in a crisis with Covid 19 and they refused to work with their customers.

Been with this company for many years. The internet connection is horrible even though I pay for the 300 mpb plan. A lot of time we are not able to have access of internet and call customer service said there is no problem on their end refused to send out somebody to check the wire outside. With covid and my kids doing remote school, this is extremely frustrating. When you try to talk to a human, you will got stuck with a automatic respond system. Stay away if you can. I am looking for a new company for a better company that worth to spend money.
User's recommendation: I don't recommend xfinity to anyone.

For the last two months my internet service stops working around 2am. I know this because my work laptop shows the last email downloaded.

I have to restart my gateway about every morning around 6am. A technician was sent out and ran a new temporary cable to their box. Still hasn't fixed the problem. All Comcast seems to do is troubleshoot...never FIX the problem!

They never offer to compensate me for all of the service I am paying for but not receiving. I am still waiting...

I called Comcast and signed for their service in September. 4 Different technicians have visited my house since then and they all say the same thing. The first tech came and we were charged $50. When the 3rd one came we asked if we were going to get charged again and he said we should not have been charged in the first place. What kind of service is this? We need wires run from the street to the house. Today in 11/11 and I got a call from the electrical company saying that the wiring will be done in 3-4 weeks. When I asked why is it taking so long she was rude and read the whole entire script again and hung up. What do we have to do to get service. Does it take 3 months?

i called for tech support. Could find my info.
the rep tried to charge for a service contract i have.
another rep wanted to sign me up for $ 45.00 a month mobil tech.

I told them my community has service reps, could not understand it.

Like usual its something in. router, etc.
Services constantly not working.
poor customer service, just try to charge more money.

I was getting 3 movie channels in my lineup. Those 3 channels have been in my lineup for years. All of a sudden Comcast takes those 3 movie channels away, but says, for more money I can get those channels back. That is EXTORTION.

The service here is very slow. I made an appt online for 1:30 on 10/11/20, didn't get seen til 30 minutes later. There were only two salesperson available and they had a line outside and people waiting in the car. I came to get an upgrade to a iPhone 11 for my son, and wanted to take his Motorola phone and add a line for my youngest son. After I paid $100 to pay off the Motorola phone, they inform me that I couldn't add a line with the Motorola phone because it's a BYOB and they don't accept Motorola. It wasn't a BYOB because I purchased it from Xfinity Mobile and was needing to add a line with it. This makes no sense to me, how can you say that you can't accept a phone that I purchased from you to add a new line. The young gentleman that assisted me, he was very professional, he even said to me when he spoke with the CSR that he was aware of the change and it's new news to him. I called the toll free number he provided me and they informed me the same thing, and I asked the CSR to transfer me to speak to a manager. She so called transferred me and had me on hold for 45 minutes until I just hung up because no one came on. I think it's best I transfer to AT&T because the service is not up to par. They had me to pay the $100 balance I owed on the phone, then tell me I cannot add a line with the phone. Doesn't make since at all!

contact #[protected]

Double billed once on9/21/20 for $328.03 and again on 9/25/20 for $328.03 for the same bill although there was a 0 balance. Comcast/Xfinity have refused to refund the over payment up to 30 days. I am a senior with a serious disability and need the money for medication. Comcast only states the feel sorry for me but can do absolutely nothing to help. I explain to them how I need to go to the hospital to receive the medication I need in the er they still showed no compassion. My bank contacted them requesting an e-mail so they will be able to refund the money still nothing happened, in fact they stated they did not know how to write an e-mail. All I get from them is lie after lie. When i requested that they cancel my service they gave me 20 questions as to why I wished to opt out of there service. They know how to take the money but have no idea how to refund it. Do not do business with these lairs and cheaters, they take your money but will never give it back. I have complained to the FCC and others but they could not care less. Cancel your subscription as soon as possible.

On september 2, 2020, one of my security cameras, purchased from comcast and installed by them quit. I called support and had to spend hours online with them troubleshooting, which I had already performed. They came to the conclusion that I needed a new camera and sent me one the next day, for me to install. During the installation I discovered that an outdoor, weather proof coupler was installed without the weather proof screw on end pieces and the wires inside the rj45 connector were corroded beyond cleaning. When I called to get a replacement, they insisted that I must go through the entire troubleshooting procedure again before they could further assist me. I declined and ended the support chat, because they wouldn't refer me to a supervisor. Subsequently, a supervisor called me and offered to have a technician come out and fix the problem... But I would have to sign an emailed agreement to pay a $49 service call charge which the supervisor insisted would be credited back to me later. I declined to sign the agreement since they would not give me anything in writing about getting the charge credited. I guess I just need to go buy the part myself. But I think not only should comcast replace the charge without an "advance payment guarantee" but should also refund the original installation fee, due to defective workmanship by their installer.

Comcast lies about pricing, does not give contracts that confirm what they verbally agree to, deletes or does not put any contracts in legal documents as they say or in emails, and has now made it impossible to email or call anyone in the us to get a resolution. They have outsourced all avenues of complaints to online chats with people who just cut and paste answers or phone calls with people who have no ability to resolve and are being told to lie over and over.

November 2019 purchased 1gb internet speed and from day 1 consistency was not there. Starting jan 2020 1gb speed was reduced to less than 1/2 of 1gb and complained from jan 2020 until now. Comcast just can't provide speed promised and currently have reduced plan down to 200mbs and getting less than 100mbs. They are liars and cheats my account is from 1981 and they are non caring [censored], because they are a monopoly in their service area.

Today, May 15th 2020, the internet went down for some time. This occurred between 11:100 AM to 9: 40 at night. This was due to maintenance in the area to upgrade a cable. This is unacceptable to me that we were not notified of this ahead of time and that it took so long to resolve. I would like to know why we were not notified, why the maintenance took so long, and in the future how you plan to fix this issue

Most of the issue I have with Comcast is their heavy-handed approach to their existing customer base. As a new customer I can get 200Mbit for $39 a month.

For me, I am currently paying $69 a month for a (up to) 200Mbit connection with TV (the best deal) which actually balloons to $83 once they add in the 'broadcast tv fee' (which isn't advertised on the deals page). This is price gouging and is only stomached due to the fact that I can only use their services for an 'almost fast' service.

Also, up to should not be a thing with a cable connection. Either it is 200Mbit or it isn't. In that scenario they can provide a 1Mbit connection and that's perfectly legal ... even though it shouldn't be.

When I was driving down military by the ballpark in West Palm Beach Florida around 12:15 p.m. the truck driver was on the phone almost ran me into the median I didn't notice even when I was blaring my horn. When I got next to him I looked at him and he flicked me off and gave me the finger he did not care that he almost ran into me and made me go into the median. He was too worried about being on the phone. I have the license plate number which is INB U41. I don't think it's appropriate for one of your employees to give me the finger when he almost ran into me because he was illegally driving on the phone. I could not get a hold of Comcast customer service due to covid-19 so I'm writing this email in aggravation. I have my kids in the car I have more lives to worry about than just myself. He gave no care in the world to my life or my kids he was more worried about illegally driving on the phone.