Comcast / XfinityBilling

R Sep 27, 2020
This review was posted by
a verified customer
Verified customer
Review updated:

Double billed once on9/21/20 for $328.03 and again on 9/25/20 for $328.03 for the same bill although there was a 0 balance. Comcast/Xfinity have refused to refund the over payment up to 30 days. I am a senior with a serious disability and need the money for medication. Comcast only states the feel sorry for me but can do absolutely nothing to help. I explain to them how I need to go to the hospital to receive the medication I need in the er they still showed no compassion. My bank contacted them requesting an e-mail so they will be able to refund the money still nothing happened, in fact they stated they did not know how to write an e-mail. All I get from them is lie after lie. When i requested that they cancel my service they gave me 20 questions as to why I wished to opt out of there service. They know how to take the money but have no idea how to refund it. Do not do business with these lairs and cheaters, they take your money but will never give it back. I have complained to the FCC and others but they could not care less. Cancel your subscription as soon as possible.

Responses

  • No
    nohemi rojas Dec 01, 2020

    I called xfinity just to pay a bill. nothing out of this world.
    I waited for 8 hours 6 times just so that someone can say "oh let me transfer you to the billing department that took me back on hold for maybe a week if I wouldve waited. I entered my account written on the statement above my bill and it kept telling me its wrong. I am beyond pissed off. you guys cant even give me the correct bill. on top of that you guys love customers to waste their time, whats so hard about just making a bill. the operator is useless and when you do ask to speak to someone they just transfer you back to the operator. george salinas

    0 Votes

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