Comcast / Xfinity review: Negligent contractor caused permanent property damage – comcast failed to resolve

I am writing to warn homeowners about Comcast/Xfinity’s negligent oversight of its authorized contractors and their abysmal failure to address significant property damage.

On January 6, 2026, an Aspen Contractors truck (authorized by Comcast) parked in front of my home and leaked substantial engine oil onto the street, creating large, permanent stains. I reported it to Comcast immediately.

Despite this, it took Comcast and Aspen 17 days to attempt a professional cleaning, by which time the damage was permanent. Their subsequent “repair” attempts were ineffective and unprofessional. Shockingly, Aspen later suggested an “acid wash”—a method that would destroy the asphalt—admitting the damage was their fault but proposing a solution that would make it worse.

Comcast’s Executive Customer Relations offered only trivial service credits ($55.41-$110.82) for permanent property damage and months of frustration. When I submitted a formal claim for the damage they caused, they ignored it and then falsely told the Better Business Bureau they had made "good faith" efforts to resolve the case.

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