Coach

I am writing this review about the Mega Bus customer service representatives, as I have never used other Couch USA bus services therefore, cannot comment on them. I had used Mega Bus many times to travel from New York to Boston. Last May I had to change a reservation date twice due to a family member that was in the hospital. When this family member passed away I called mega bus multiple times attempting to put a hold on my reservation or get some kind of credit as they do not allow you to cancel a reservation and get your money back. I was okay with that but I wanted to postpone this reservation indefinitely as I did not know when I would be up to traveling again. The representatives were horribly rude and aggressive in the way they spoke to me. All of them would tell me different things and blankly attempt to get me off the phone - (putting me on hold for 30 minutes and then hanging up on me) One girl told me she was sorry they couldn't give out free trips away to anyone who asked for one. They spoke to me in such a condescending way that it brought me to tears. Then eventually someone told me they would give me a credit for the round trip that I paid for and that I could call when I knew the date of my new trip, give them my name and email and they would give me my trip. I had a sneaky suspicion that this did not seem right but was so done I accepted what they told me. Now a couple months later I am dealing with people telling me that my name is not even in the system, that they don't give out credits, that the person wasn't authorized to give me a credit. All of these representatives are just as rude and aggressive. I have been on hold for 30 minutes at a time just to be given the number to a voicemail, where no one calls you back. It had been horrible. Rude customer service representatives that don't want to help you they just want to get rid of you.

$400 might not be a lot of money for a purse for some people, but my son and husband splurged on a COACH purse for me - gray leather - beautiful - but it immediately began:

- Lining tearing

- Gray leather turning purple

The very kind people there had me send it back at my expense and repaired the lining but did not address the purple color. When I called, I was told I could send it back again at my expense (and time, it took weeks for it to be returned). When I hesitated, the customer service rep explained dye transfer happens to COACH purses. Sad.

Now its sitting in my closet - I could have had 5-10 fun purses.

I have placed and order with this site on Feb.22, 2010 and a credit card transaction had been made to my account and it's been over two weeks and I still have not recieved my items. I have tried many times to track my items and I have been given information which has not been able to track my items. I also sent many e-mails to the contacts given on the site for help and no one ever replys back. All I want is my items or my cash back I have my order numer, tracking number which is not working, I also have the reciept from them taking my cash and still nothing. Please help me get to the bottom of this. Thank You! Alicia Blagg

Coach have several stores (factory outlets and department store) within 10 miles of distances selling same merchandises with huge price differences. I spent $398.00 for a purse in the department store and found out that the same purse was on the clearance sale in a nearby outlet store for $145.00.

Who will be saisfied with this kind of experience!?!

I ordered 3 coach purses on Dec. 3rd for Christmas presents I was informed that they received the order and my credit card had been charged. I was also informed that they were in stock and they would be shipped with in 24 hours and I would receive them within 3-5 working days. It is now Jan. 4th and I have received nothing they NEVER charged my card and it screwed my Christmas up as they were presents for my daughters. They kept telling me they were shipping and when I would try to track them all it said was they were getting ready to ship HA WHAT A LIE DO NOT BUY FROM THEM you will NEVER get your merchandise!

I'm really disappointed to the Coach USA. The service is really poor and getting worse and worse. I was waiting for the bus at Whippany stop this afternoon. I saw the bus coming and I was waiving my hands to the driver, but it still passed without stopping...I called the Coach USA company immediately and was told" the bus couldn't return since it already passed". Is it joking?It's their mistake...Actually it's not the first time they make this kind of mistakes but their management team never pay attention to. Some of the drivers didn't get enough training and lost the way always.Professional?Even their attitude are rude to the passengers while they are making mistakes.The call center with poor service too, sometimes i tried to check where's the bus and how long shall i still wait while i have been there waiting too long but they even lied to me " we can't touch base with the driver and we can't know the lcoation. It's slow today, just wait". I was waiting in the crazy snow in last winter for over 2 hours but still didn't catch the bus. I was almost freezing, if they can tell me the truth i don't need to waste such long time to just wait and wait...The truth is that there's GPS on every bus and they can communicate with the drivers by speakers on the bus. I believe a lot of pessengers experienced the same story i had but the problem is the Coach USA never improve. I bought the tickets, shouldn't i get my basic rights?Is that the way Coach USA running the company?A lot of passengers choose to take train or drive due to the bad service.