Coinstar complaints 6
Coinstar - Coinstar Amazon gift voucher-number fades out early
I dropped coins in my local Coinstar machine and received a $63.16 gift voucher for Amazon on 8/3/21. I know these vouchers fade with time so I put a piece of clear tape over the number. This didn't work - 4 months later I took it out of my desk drawer to use and the number had faded completely - even though the rest of the voucher ink was just fine - no fading and easily readable. This tells me that it was designed this way on purpose. How many people are unable to redeem their gift vouchers because they've faded? This is not the first time which is why I put the clear tape over it. I have had this happen several times.
I can still read "No expiration date. Not redeemable for cash etc". This is clearly a fraudulent practice.
Desired outcome: I would like to receive my $63.16 back!
This is the second time this has happened. I went to my local QFC and because I did not want a fee and I use Amazon, chose an Amazon Gift Card. That works out well and costs nothing. There are a few warnings and they verify that's what you want. Then they have you wait and out pops your receipt. You go home and enter the number on your Amazon...Read full review
Coinstar - Printout illegible lost over $150
Put over $150 into COINSTAR machine, got amazon.com gift card printout. Tried to redeem and noticed last four characters, as well as the transaction number, were too faint to read. COINSTAR tells me they searched the entire month for my transaction by the amount, which I had, but couldn't find it!
The coinstar machine at this location is a thief! I put a few dollars of coins into the machine... after a few seconds the machine said "we can not continue this transaction. Don't worry your coins are safe." I should have been worried because when I got a store associate to help, I was meet with "I don't know what to do, sorry." Do not use this coinstar machine, it is a criminal!Read full review
Coinstar - Bad customer service
I used a Coinstar machine within a local grocery store to redeem $175 worth of coins to a Amazon.com eCertificate. The gift code that was printed on the receipt did not work on Amazon.com. After numerous phone calls to both Coinstar and Amazon.com customer service help lines, it was determined that the gift card code was printed correctly and valid, but expired due from long disuse in the machine.
Unfortunately, neither company will claim responsibility for this problem.
Although, in my opinion, my change is still in the Coinstar machine at the end of the day and they need to issue me a valid gift card code.
Overall, Amazon.com customer service treated me like a human being, with courtesy and respect. The Coinstar customer service was rude, unkind, and unsympathetic to my problem.
I will choose not to use Coinstar again, but may continue to use Amazon.com in the future.
The complaint has been investigated and resolved to the customer’s satisfaction.
I used a Coinstar machine within a local grocery store to redeem $175 worth of coins to a Amazon.com eCertificate. The gift code that was printed on the receipt did not work on Amazon.com. After numerous phone calls to both Coinstar and Amazon.com customer service help lines, it was determined that the gift card code was printed correctly and valid, but...Read full review
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