Menu
Coinstar company logo
Coinstar
reviews & complaints

Coinstar
reviews & complaints

Learn how the rating is calculated

6 complaints
3 resolved 3 unresolved
File a complaint Table of contents
Claim listing
Is this your company? Claim it and get a lot of features. Read more
Click here to get notifications about new complaints of Coinstar. We promise not to send you any unrelated messages
Share
ADVERTISIMENT
K
10:58 am
Verified customer This complaint was posted by a verified customer. Learn more

Coinstar - Coinstar Amazon gift voucher-number fades out early

I dropped coins in my local Coinstar machine and received a $63.16 gift voucher for Amazon on 8/3/21. I know these vouchers fade with time so I put a piece of clear tape over the number. This didn't work - 4 months later I took it out of my desk drawer to use and the number had faded completely - even though the rest of the voucher ink was just fine - no fading and easily readable. This tells me that it was designed this way on purpose. How many people are unable to redeem their gift vouchers because they've faded? This is not the first time which is why I put the clear tape over it. I have had this happen several times.

I can still read "No expiration date. Not redeemable for cash etc". This is clearly a fraudulent practice.

Desired outcome: I would like to receive my $63.16 back!

Read full review
View 0 more photos
Hide full review
R
4:16 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Coinstar - exchange service

This is the second time this has happened. I went to my local QFC and because I did not want a fee and I use Amazon, chose an Amazon Gift Card. That works out well and costs nothing. There are a few warnings and they verify that's what you want. Then they have you wait and out pops your receipt. You go home and enter the number on your Amazon...

View 0 more photos
Read full review
M
12:41 pm

Coinstar - Printout illegible lost over $150

Put over $150 into COINSTAR machine, got amazon.com gift card printout. Tried to redeem and noticed last four characters, as well as the transaction number, were too faint to read. COINSTAR tells me they searched the entire month for my transaction by the amount, which I had, but couldn't find it!

Read full review
Hide full review
ADVERTISIMENT
C
5:18 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Coinstar - Theft

The coinstar machine at this location is a thief! I put a few dollars of coins into the machine... after a few seconds the machine said "we can not continue this transaction. Don't worry your coins are safe." I should have been worried because when I got a store associate to help, I was meet with "I don't know what to do, sorry." Do not use this coinstar machine, it is a criminal!

Read full review
R
10:54 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Coinstar - Bad customer service

I used a Coinstar machine within a local grocery store to redeem $175 worth of coins to a Amazon.com eCertificate. The gift code that was printed on the receipt did not work on Amazon.com. After numerous phone calls to both Coinstar and Amazon.com customer service help lines, it was determined that the gift card code was printed correctly and valid, but expired due from long disuse in the machine.

Unfortunately, neither company will claim responsibility for this problem.

Although, in my opinion, my change is still in the Coinstar machine at the end of the day and they need to issue me a valid gift card code.

Overall, Amazon.com customer service treated me like a human being, with courtesy and respect. The Coinstar customer service was rude, unkind, and unsympathetic to my problem.

I will choose not to use Coinstar again, but may continue to use Amazon.com in the future.

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
M
Mar 09, 2011 12:17 pm

I have contacted these people over 2 complaints I count my money before I put it in the machines today I called again over this and the man I am sure was telling me maybe its trying to rip off our machine, I tried to email them and got a auto reply OUT OF OFFICE, I have called they will tell you as 1 told me she can go into the maching and see how much you put in there and after they collect the money they will send me a check, the next time I callled in good faith thing ok my money got hung ago I contacted them again this guy Matt told me that coinstar would contact me thay have not today when I was told I ripped them off the man WOULD NOT tell me his name, so I email them and got auto reply .we should all go public with this, its sad that so many people are getting ripped off and dot see it, My friend put it on facebook and had 34 comment within 15 mins, all were the same thing this is a scam,

Helpful?
0 0
M
Mar 09, 2011 12:17 pm

I agree, they have ripped me off twice and I counted my change also before I put it in to the machines please contact the BBB in your area I did and waiting to hear something good I contacted coinstar and got a auto reply saying out of office

Helpful?
0 0
A
1:21 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Coinstar - Customer Service

I used a Coinstar machine within a local grocery store to redeem $175 worth of coins to a Amazon.com eCertificate. The gift code that was printed on the receipt did not work on Amazon.com. After numerous phone calls to both Coinstar and Amazon.com customer service help lines, it was determined that the gift card code was printed correctly and valid, but...

Read full review

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
ADVERTISIMENT

Coinstar contacts

Phone numbers

1800 818 654 +1 800 928 2274 More phone numbers
ADVERTISIMENT
ADVERTISIMENT