I recently placed an order that I needed quickly, so chose next day delivery. This was your confirmation of my order:
"Great news! We've recently dispatched your order. Your order reference is M3106403. Order placed on 30/07/2017 at 14:18:12"
I expected my delivery on 31/7, however I got my items on 1/8, a two day delivery. I contacted your Customer Service Team, ref [protected] to complain and got the following responses:
"Our delivery information does advise orders placed over the weekend are processed on Monday and in the case of Next day delivery due to arrive on Tuesday."
Pointed towards - https://www.mountainwarehouse.com/help/delivery/
I challenged both, arguing that nowhere in your order process, does it alert/point to either of the above, if ordering on a weekend. I stand by that argument and did a dummy order today Aug 5. First chance of delivery option at https://www.mountainwarehouse.com/basket/. No mention of any weekend order alert. Second chance "Choose Delivery Service. Again, no mention of weekend alert.
I suggest that your 'next day delivery option' when placed on a weekend, should clearly state that the items won't be delivered until the following Tuesday. A simple statement would suffice at your https://www.mountainwarehouse.com/basket order point. Quoting your response above is not satisfactory and, I argue, could be seen as misleading. After all, nothing alerts a buyer to those terms.
I just want you to be completely transparent on 'weekend next day delivery Terms'. Don't hide the detail, with no alert to it. Please refund my premium delivery option.