CampMart
reviews and complaints

On September 6 in the morning we had an appointment with someone to look at our trailor regarding the floor spongy

He had our numbers and did not bother calling us and we were not there

He entered the trailor took video of the floors and not what we were complaining about because he didn’t bother calling us to find out

This is breaking and entry and the Peterborough police said d I could charge him which I plan on doing if I do not get a response

I purchased a trailer from camp mart When they delivered it they delivered it to us damaged Then they picked it up and took it to the shop. Had it in there for a while. The guy I bought it from said if there was anything wrong with it. I could bring it back within a week. If that was not the case then he left Now I need to find a lawyer As I have had this trailer for over a year It is not a very good company They don't care about their customers they only care about the money

I have received No documents regarding this matter at all, by mail, email or on date of transaction which was June 26th, Sales rep was female, cannot remember her name. *** I am now receiving calls from *** as I stopped payment.

We purchased *** Rv ***, first it had a leak they fixed it. Now we have floor issues and they are not complying, we have paid for storage we have not used and they gave us a lame excuse first time regarding our floor telling us the manufacture advised them not to touch the floor. I contacted the manufacturer and they denied this. So Campmart (4201Auto) has had our trailer since oct 9th and not once have they contacted us we have to call. I really am not impressed by their customer service. What I want is a full refund for this item.

we bought a 2020 *** 26 bh travel trailer from campmart upper James last august we had a problem I contacted *** in shrive on July 20 he wanted a photo so I sent it to him on august 3 and phoned him on august 5 he told me he had not seen the e-mail yet and would call me it is over a month and problem still is there and have not heard from him I filed a complaint with *** rv they respond but do not follow through the trailer will be closed up soon this is warranty work why is it not being done the black water tank valve will not close all the way so it could leak human waste Product_Or_Service: august17 2020

We purchased ***, for $ 48,580.63 on June 24/20 we got it home and one of the slides out malfunctioned. Called Campmart and because we were not happy at the customer service we received at Ingersol were we first purchased our RV. Jazz M. directed us to London location. There they discovered the faulty wiring. So we were offered the *** for $64,298.30 thinking it was a brand new one, it actually was their model off the lot. thinking purchasing the more expensive one there would be no issues. We signed the docs on July 23/20. We never got to to use it until this Labour day weekend. On the last night of our camping trip we had a severe leak. Took our trailer back on Tues Sept. 7/20. Allie did a walk about checking the trailer damages and noticed walls were bubbling. Called Matt C. who is VP of consumer affairs. He said leave it with him and I have had to call to find out their resolution.

August 14 I went to CampMart in London, ON. Signed paperwork for a 2021 travel trailer and trading in our travel trailer. They did not give us any of the signed paperwork, nothing. I had assumed it was just to see if I would be approved. I emailed the finance guy on August 19th saying I was no longer interested in trading and getting the new trailer. On August 20th a payment of approx $121 was taken from my bank account for this new trailer, which I do not even have, nor do I have a delivery date. My partner has called CampMart and spoke with *** the GM there who stated they could not cancel the trailer as the new loan has been taken out and old loan paid off. August 16 and now August 30th payments of $166 and $121 continue to be taken from my account for the other trailer that was supposed to have been paid off. We continue to have no delivery date of the new trailer. We have no paperwork. The GM said he would get us a delivery date and has been silent for days now.

Purchased a brand new 2019 *** in spring of 2019. Purchased the full 5 yr extended warranty. Put $10000 down on the deal. Called campmart at the end of Aug 2020 and told them I have a leak in the bunkhouse. They told me it had to be in on Sept 16th or would not be looked at until October. Dropped it off Sept 16th. Well I called ever two weeks for an update, still not looked at as of Nov 1st. Just sitting there. I then called every week, they told me its next in line but still no update. Finally, they told me they were waiting on warranty to send the paperwork. 2 more weeks go by, still nothing. Just received a call today ( Nov 30th 2020 ) that warranty has denied my claim. They will only fix the leaky part and not the damaged it caused to the trailer. I should also mention that MIKE in Service there told me one tech fell through the floor, so there is even more damage know that when I brought it in. I have spoken to the warranty department and waiting for them to call me tomorrow. The leak in under the trailer and the whole bottom is covered. There is no window in that area, so its not that. Service wont tell me what is leaking either

I went to 401 Campmart in London Ontario the first time in January and bought a 2019 *** Trailer off of them. During that year we had water leaking in the trailer, and it bowed over top of the door. Along with this the stands also bent. After very much frustration and them not coming to do the repairs that were promised, we got a hold of the manager,*** who was also our sales rep, told us since we were having so many problems, he would take it back and we would receive a new one. I then bought a 2018 *** this was in September towards the end of our camping season. Once I got home I realized that they took off the first trailer but still charged me for the accessories. Which they told me was them going over the trailer. If they did go over it, it was not well or these things wouldn't of happened. This new one came from Cambridge so we only seen the pictures of it and it was what I needed. We finally got out to the trailer 2 weeks ago. First there is a panel in my bedroom that has a bunch of holes in it. We went to roll out the canopy and the arm broke on the left side. There is also a piece of trim off the back of it. We contacted them to let them know what happened and are not getting any results back from this. I understand that we have covid right now but this is mostly outside work. There is no reason why the parts could not be ordered and that is basically what they said. I paid $1295.00 for accessories on this trailer too and it should of been checked over. When you pay that much money for something it should be properly checked over.

We purchased a brand new trailer from CampMart RV in Innisfil, ON in April . We brought the trailer home and used the trailer for only one weekend in August . We had it winterized and stored in September until July . We de-winterized it in July and took it camping for the second time since we got it last weekend. Upon arriving in the campground and setting up the trailer we discovered that the jack foot from the front jack was missing, it had fallen off somewhere on the way. We weren't on rough or bumpy roads at all, there should be no reason for the jack foot to come off. While camping we noticed water seeping from under the tub/shower onto the floor. Upon further inspection we discovered that the plumbing under the tub/shower had never been connected to the drain. The pipes were just sitting under there not connected so the water that drained from the shower was draining freely wherever it could go, not to the grey water tank where it should go. The insulated interior bottom of the trailer under the bathroom was soaked. We now fear mold may develop. The main man door into the trailer doesn't close properly and won't stay closed. The place where you connect the water to the trailer on the outside leaks. The ignition does not work on the stove in the trailer, neither the burners or the oven. We contacted CampMart RV on July 30 and they told us that they would not cover the faults in the trailer to be fixed under its warranty. It's a brand new trailer and it's only been used twice. None of these defects were through our fault, they are all manufacturing flaws. I mentioned to them that it sounded like I might have to get legal advice in order to deal with them. They informed me that since I had mentioned legalities they were terminating the conversation and hung up on me. I believe the person I spoke to on the phone from CampMart RV was ***. Product_Or_Service: Pioneer RV

Extremely dissapointing with my entire experience at Campmart RV Kanata. Early May I decided to go look at RV's with my family, the employee that approached us by the name of *** told us to apply and see what what kind of RV he can get us. We sat with him and filled out paper work, everyday after that he called with extra info he needed for the finance companies. After 2 weeks he contacted us telling us we were approved for a preowned RV. 2 months past now Beginning of August he calls to tell us he find us a RV and to come in to see it, the following day we go and *** tells us that the RV he found us was sold but he has another one, he shows us similar models on *** but no actual pictures of the RV, he then tells us the RV is not at their location but will be delivered in 2-4 days but we need to put $2500 deposit and sign the contract so he can old it for us so we signs.7 days past still no word on our RV, we finally get a call stating that our RV is ready to be viewed but it needs to be cleaned before they can deliver it to us. We make our way to the dealership, the manager and *** show us the RV, we accept even if the RV is not at all the one we wanted but at this point we payed for a lot at a campsite. The manager says we will have it delived in the next few days. It is now Aug 27th and still no word on delivery so i call the dealership and the receptionist tells me she will have someone call me back, i refused and told her i wanted to speak to someone since nobody ever calls me back. The manager comes on the line and tells me he will look into it. Honestly this dealership has no idea what is happening.*We never received a copy of our purchase contract.*The never told us when our 1st payment would come out.*The staff are very unprofessional *The management had zero idea on what was happening with our purchase.*** the sales associate that helped us was rude and extremely unprofessional. I am beyond disappointed with Campmart and would not recommend.

Purchased a 2019 *** travel trailer in July the same year. The sale was perfect and the trailer was delivered to us. Was very satisfied with the transaction. But that's where the good ended and the bad began. Numerous problems. Could not get the sway under control, found a crack in the frame that was very obviously painted over, and in sept, 2 months after purchasing, we found a soft spot in our floor. With the sway I found that the brakes on one side were all let go. I repaired this myself. I reported the crack in the frame, which I also repaired myself, never did get a response. The biggest problem is the floor. I contacted both the service manger and general manager and was informed that it's soft in that area because of lack of support due to the fact that the holding tanks were underneath. Sounded reasonable so I left it alone and stored my trailer fir the winter. Fast forward to June, when we noticed the soft spot getting worse. This started a 2 month email and phone frenzy where nobody would get back to me. Finally, in oct the dealer agreed for me to bring it to a sub repair shop to access the damage. This shop cut into my cushion flooring and peeled it back to find water damage, and a whole lot of mold. The camper was tested fir leaks, but none was found. The trailer was returned to me, waiting on approval from camp mart to be repaired. A whole lot of emails and phone calls later, finally I recieved an email stating that they contacted *** and were notified that the repairs were not approved. Stating that it was consumer caused. This camper was 2 months old when it was noticed. Always parked level and never abused. I contacted *** myself. They informed me that there was no communication between them and camp mart on this issue, and that this camper had a repair done in March before I bought it, but they refused to disclose what this repair was. We feel very discussed, hurt and betrayed that a company that we trusted, *** are treating us this way. We spent nearly 50,000 dollars on this. Now I have a camper where the floor partially tore up, and they are refusing the repair. Not good enough!

When we purchased the trailer the purchase price was $7995 for a 8.5 ft pop up trailer ten.we agreed and arranged to sign for the trailer the next day. Campmart had a special on where you could use a $500.00 credit and apply it to purhcase. When we arrived we spoke to Melissa S. the general manager and she said no to the credit and told us were lucky to get it at the price of $7995 as it had gone up to $10995 today. I did reach out to Customer care and was told i would get the coupons / Credit but nothing ever arrived. When the trailer arrived and we opened it up and found a huge number of problems. After nearly three weeks they were resolved however i do not belive i should have to pay $1295 for a Pre Delivery inspection that did not take place 1. No Owner Manual - Super important as the trailer keeps on referring back to it if you have any questions and I have lots. Demo was not provided at drop off as they had indicated it would be. 2. When the guy arrived he said he was late as the jack was no good so he had to take it off. The one he put back on is second hand and does not fit the trailer well. Also the wheel falls off as it is the wrong size. (has been replaced again with a used one but it is the right size). 3. I believe that the door is not set up to be hung correctly you have to have the trailer extended to be able to put the door in but if you do that it stretches the material too much which causes a buckling of the the white railing which holds the material up (we have been told this is fine. If the material gives from being pulled they will take care of that) 4. By the door there are two extra flaps with velcro which are either sewn on wrong as they attach to nothing. (no answer to this one) 5. The door has a rip in the screen (screen has since been replaced) 6. The door inside slider, the metal top is not even attached to the slider. The holes are cut in the wrong place and you can tell that they were always done this way. Not pulled out (One has been ordered but no date set as to when they would fix). 7. The Cuttlery drawer was stuck closed so had not been used. When we put it up it had jiggled itself loose. That being said you still can not use it as it is not sitting on a runner and I can not find a way to fix it.. (This has since been fixed) 8. Shelving unit is held up with staples and collapsed when we put 4 plastic plates on it. I have asked not to pay the Pre Delviery inspection as they did not do it. They had a secretary call me back to offer a $200.00 instore credit but would not speak to me further about it.