The complaint has been investigated and
resolved to the customer's satisfactionResolved Clayton Mobile Homes — no manufactures warranty included
resolved to the customer's satisfaction
Many issues with the home we purchased which is just 2yrs old. The first week of moving into our new home in 11/2007 my husband noticed that some shingles came off the roof after a small wind storm, wouldn't want to see the results after a big one. The Clayton Homes employees were so gracious to leave us with a five gallon bucket in the bathroom to flush our toilets if needed before the plumber came the next day. When the plumber came to hook up the water line he never checked any of the pipes for leakage and of course the bathrooms and the kitchen leaked which we caught in time and my husband had to fix them. The carpeting has a big seem right in the middle of the living room floor and many nail pop marks in the vinyl, kitchen and baths. When we asked Clayton Homes about them they just blamed it on someone else and said we will see what we can do about it. We never got a maufactures warranty with the home and that has been put off for 2 years now, they said we didn't need it anyway, blaming it on everything and anyone they could. The sales force in that office is very poor, just sell it and don't have any consideration about anyone who buys from them. Within the last 6 months there has been some strange marks coming up through the vinyl in all rooms and the carpet has been getting them also but big circles of discoloration. We finally got the manager at that office to come and look at these marks and said Gee! I don't have a clue what they might be, I will have to get a hold of the manufacturer to see if they have any idea about those marks, this person reasurred us that these marks especially in the vinyl were not coming from the sub floor sheathing and that all the RED lines were sanded off at the factory. Well guess what? My husband found a place in the guest bathroom by the floor vent which he could lift up and look at this. The RED line which was used to mark the wood was just as bright as ever, never sanded off like we were told and I also took pictures of this, these marks are getting more dominant and really looks bad. The carpet I guess we will never find out until it is totally ripped out. The manager in this office always says well it's what you paid for by the square foot, it's not the best materials and this is the quality they allow for the price of this particular home a $35 per square ft, versus a $65 per square ft home. I don't care for the fact that he constantly makes our home sound like it's really cheap after the price we paid for it. We bought the higher grade insullation which is a real joke there is none, and no OSB underneath the siding which we were never offered. I think that there is no higher grade anything they just make more money by saying they installed it. The pad under the carpet is really lousy too which was suppose to be a high grade pad but then again we hear well it's the price per square ft that you paid and this is what this offers, you got the high grade. The microwave fan blew out insullation all over our food on top of the stove the first time it was turned on. They need to have someone check all the homes after they are set and said to be done for flaws and things that are not right but they don't. Our pan in the air conditioning unit was leaking and started to get black mold at the base of the wall, they did come out and fix it after a month or so of reporting it which was in the last few months, it had been leaking since day one and we didn't realize that for a while. The siding is rippeling all over the place as well, there again it's the price we paid for it and very sick and tired of hearing that phrase. I am going to send these photos off to the corporate office of the mysterious Red marks and see what they have to say since we never heard anything more from the Manager of the office where we purchased the home from in Rogersville, TN after he took pictures only above surface on the vinyl itself. It sure would be nice to have the manufactures warranty to know what companies actually did the flooring etc. We hate being lied to and will never recommend a Clayton Home to anyone. Oh yeah the home is also more than a year old and the manager says the warranty is over with anyway so we really don't need it. Another disillusioned customers Marty and Nancy.