The complaint has been investigated and
resolved to the customer's satisfactionResolved Giles Industries — bad service
resolved to the customer's satisfaction
We had one of your homes delivered from Freedom Homes of Beaver, WV. The sales staff were a joy to deal with, no complaints at all with them. The problems have to do with the home itself. In a previous letter, the problems were addressed with regard to the delivery and set-up of our home without much feedback from your company, positive or negative. Based upon this reaction, as well as the condition of the home at the writing of this letter, we will never recommend any of your homes to anyone we even remotely know. Listed below are a few of the reasons for this: 1)Numerous doors (interior-exterior) do not close-fit well, among these are: in the baby's room (entry and closet)door, our daughter's entry door, daughter’s bathroom door, master bedroom (entry and double doors) the double doors do not match evenly nor do they shut properly, front door (entry and storm), and the utility room door;2)the closet organizers are not supported by fasteners in studs or even wall anchors, recently in the middle of the night, the organizer in the master bedroom fell, startling my family from their rest; 3) fasteners which are on the strips on the floor under the kitchen linoleum are coming up, and with a new baby who is beginning to crawl, this is a definite hazard to him; 4) there is a visible build-up of soot-carbon on the front eve of the house near the front door; 5) at the exterior French doors, there is noticeable water damage to the door facing, trim, wall, and carpet, at one point, it was so damp that we used multiple towels to dry the floor, at present, we are unsure of the extent of damage due to this travsity;6) there is evidence of a chronic leak around the front entry door, again, not sure of the extent of unseen damage and ;7)unknown extent of damage from leak that occurred between the marriage walls near our daughter's bedroom door. Our home is a 2006 Giles Home; model Pearl, dimensions 28'x54', ser. #GM5916. It is our hope and desire that this letter fully expresses our utter disgust with this entire ordeal, due to the fact that this is our first (and hopefully) last home, and it galls us to no end that this is something that we are paying for, and based upon the problems thus far, not being sure as to what the condition and-or status of our home will be in 5, 10, or 15 years.