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Clayton Homes Complaints Summary

44 Resolved
133 Unresolved
Our verdict: When using services from Clayton Homes with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Clayton Homes complaints 177

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7:56 am EST
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Clayton Homes Mold

Our house has mold on most of the walls. Water damage inside the walls, the floor is caving in, the walls are cracked and crumbling. At this point i just want to return it and without it harming my credit further. I am paying a high mortgage for a house thats barely livable. I have had the insurance come put 3 times and i was given a minute amount for a house thats almost a total loss. I just want to be do with it. I have pictures of some of the damage and i can't understand the walls are literally cracking.

Claimed loss: 70,000.00

Desired outcome: Just want to send the home back without it affecting my credit.

Confidential Information Hidden: This section contains confidential information visible to verified Clayton Homes representatives only. If you are affiliated with Clayton Homes, please claim your business to access these details.

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3:22 pm EST
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I purchased a brand new 2015 Clayton Mobile Home from Clayton Homes Lake Charles, LA in end of 2014. I moved into the home in January 2015 and I immediately had issues with the windows leaking when it rains. I contacted the dealership and they sent someone from Beau Cal Mobile Home Repair to repair the windows. I've recently been unable to live in my home...

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10:06 am EST
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Clayton Homes Mobile home

I purchased a mobile home in 2020. Upon purchase I was guaranteed a one year warranty. After about 5 months the technicians stopped coming to do repairs on the home. This included things from falling trim, to leaks inside of the walls. We are now in 2023 and the house that I paid 70k for is falling apart. There are leaks in the walls where there is now mold growing, the walls are falling apart, and the electricity in the master bedroom will not stay on. I feel as if I have been completely cheated out of not only my money, but also on a home where I was supposed to raise my children.

Desired outcome: My desired outcome is for all repairs to be not only addressed, but also repaired FULLY.

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Is Clayton Homes legit?

Our verdict: Complaints Board's thorough examination reveals Clayton Homes as a legitimate entity with notable strengths. Despite a 24% resolution rate on customer complaints, which invites a closer look, Clayton Homes stands out for its commitment to quality and security. Clients considering Clayton Homes should delve into its customer service record to gauge compatibility with their expectations.

Clayton Homes earns 94% level of Trustworthiness

Perfect Trust Endorsement: Clayton Homes achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Clayton Homes. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Claytonhomes.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Clayton Homes website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Claytonhomes.com you are considering visiting, which is associated with Clayton Homes, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Clayton Homes have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Clayton Homes website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Clayton Homes's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 24% of 0 complaints were resolved.
  • Clayton Homes protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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9:31 am EST
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anted us to file against our homeowners, when we shouldn’t have to. The house was incorrectly built. We should not have to raise our monthly premium for their mistakes, or have to shell out money for deductibles. The floor completely caved in less than one year’s time. We have one shower that absolutely will not work. Our doors were incorrectly installed...

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3:42 pm EDT
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Clayton Homes My 2023 clayton mobile home

Mobile was ordered in feb 2023 and delivered on july 2023 and moved in in july 2023.Ever since july 2023 when mobile home was set up and moved in floor between joist dropped, ceiling cracks, molding falling off walls, electricy on one side of home flickers at no certain time on one side of trailer was promised ceiling fan but not recieved.dont know what more you want other than what was previously stated

Claimed loss: Lost time from work because non professional handyman not dependable and patched problems

Desired outcome: Fix problems or replace mobile home

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6:28 pm EDT
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Our home is barely a year and a half old. It will be 2 weeks ago tomorrow that our AC/heat system went out. EcoBee thermostat went black and unit stopped working. We opened the closet that houses the unit and the system had leaked everywhere. All electrical wiring covered in water. Entire HVAC system covered in water. There were metal pieces of the system...

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4:59 pm EDT
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Hello, I purchased from Clayton Homes, listed many items that needed repair within the first year(under warranty) and Clayton has refused to fix the spigot. I sent a lengthy email to your email support@complaintsboard.com today but noticed your website says to fill this out. The long and short of it is they had to come to my house 4 times (each with damaged...

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4:27 pm EDT
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We purchased our home in 2019 with the home being placed on our lot in May 2019. It is a summer/vacation home so we are not using it every day. On Memorial Day our toilet would not flush and our kitchen sink was backing up (no garbage disposal.) Husband went under house and found plumbing leaking underneath and insulation soaking wetI After calling...

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6:06 pm EDT

Clayton Homes We had are home reside on the Clayton factory warranty. Then my siding did it again wrinkle and coming loss so they had Home Depot

We had are home reside on the Clayton factory warranty. Then my siding did it again wrinkle and coming loss so they had Home Depot to put up are siding. Then now are siding is doing again. Clayton and Home Depot said they don’t have the receipt. I think they did busy under the table. All of us have the job # but no receipt. But the guy that put it up remember doing it. I want. My siding redone

Desired outcome: We need are siding redone and none of them some reason they don’t have the receipt.

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Greg Jennings
, US
Oct 09, 2023 4:16 pm EDT
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Going through it!2022

They don't communicate with each other how are they going to communicate period?

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11:21 am EDT
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Clayton Homes Contractor underbid

Clayton hired a GC to bid work to get my property ready, first he underbid it, then we went back to the loan company and got another 15,000 and he still didnt do everything discussed, the septic people tore my yard up in areas they should have not even been, now the septic is keeping my yard a muddy mess, because they didnt clear trees for the sun to dry anything up. We paid 6 grand for just tree clearing, and still they say it didnt include "those: trees. The GM has taken no accountability for this mess. They basically stole money from a 70 year old Marine Veteran's retirement home. Because now we have to fix it.

Desired outcome: To be compensated for the work to fix the mess left behind from Clayton. Hoping they show some ethics

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1:31 am EDT
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I purchased our home in Wilkesboro NC and was set up in November or December of 2013. I had this home special ordered with what I was told had upgraded insulation in both the wall and the roof with 2x4 studs and trusses. Over the last 9 years in our home I have noticed many small issues that I have looked over and/or repaired after the one year warranty...

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12:49 pm EDT
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I purchased a 2020 Clayton Modular home in 2020, they damaged the home setting it up. Refused to fix the damages. Also, many, many federal & state building codes violations which were never addressed. I have several third reports that prove everything I have stated above. I have made many demands to correct, and they just ignore any complaints they don't...

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10:52 am EDT

Clayton Homes Clayton oxford mobile homes

The purpose of this letter is to express my concern relevant to complaints I have made about my Clayton Oxford home in an excess of one year. I am disappointed and dissatisfied with the lack of attention given to us when complaints were made about the dangers and risks of this home and the detriment it poses to my family. To provide more information about the home I purchased in October of 2021, but was unable to move in until April 7, 2022, due to M&M Mobile Home’s insufficient staff to promptly deliver and set up the home: Manufacture: CMH Manufacturing, Inc.; Plant Name/Location: 929 Clayton Oxford; Manufacturer’s Serial #: OHC031277NCAP; Date Manufactured: December 8, 2021. Please note that every issue that is mentioned here is supported with documentation in an attachment, as I have reported said issues on multiple occasions.

The first issue that poses the most imminent danger is the electrical wiring hazards; some are conspicuous while others are obscured. The risk of a dangerous electrical shock or fire is something that has deeply troubled me while residing here, and I do not feel safe. Numerous calls and complaints have been made to multiple sources about this problem.

As the pictures display, one does not have to peer into the outlets or receptacle to search for an issue, there are long wires hanging out of the sockets without provocation. Electrical outlet wiring should not be visible or hanging out of the electrical outlet box like so. Therefore, the outlets are not securely installed and fastened to the wall with a safe cover plate that must be screwed to the outlet. This is the issue in multiple locations throughout the home, two bedrooms, two areas within the kitchen, and the den. These exposed wires pose a shock risk to the very young children who are in my home. Every outlet sparks fire in all locations.

In addition, not only are there exposed wires all throughout the home, but there is also a construction defect or faulty wiring that has impacted the life of my electrical appliances causing damage, blowouts, and explosions. This clear pattern of damage is the result of the wiring. Because I am not purchasing used or inexpensive appliances, this is an electrical-related failure and not mechanically related. In July 2022, my brand-new microwave exploded without provocation. When a feasible and common item was placed into the microwave, it caught fire and exploded. Smoke filled the entire house and had to be aired out for hours before a safe return. Documentation and pictures are also attached. The second brand new appliance that was damaged is the refrigerator, which started with an obnoxious loud running sound; this was also reported. Finally, it blew out completely and I had to replace it with another new refrigerator in July 2023. Recently, the replacement refrigerator has been having sporadic moments when it runs abnormally loud as well, which appears to be the beginning of another damaged appliance at no fault of my own. Also, the replaced microwave sparked a fire and blew out for nearly an hour two weeks ago on August 1, 2023. In May of 2023, my brand new WIFI Router suddenly stopped working and had to be replaced because of said issue. To add, every time I plug something into the receptacle, I get extremely nervous because sparks fly frequently. As you can see, there is a coherent pattern. It is a fact that faulty wiring can lead to short circuits or sparks that can damage devices and appliances. For this, I have not had any peace in this home.

Secondly, I have been unable to utilize the side (back) door, and I do not feel safe because there is no emergency exit in the home. The door is difficult to open, and it will not close and lock properly. This was reported since the first day I moved in like all other issues. In addition, the master bathroom was out of commission for over a month because the toilet was improperly installed, as per plumber. When I first moved in, I reported that the cabinets in the kitchen had fallen apart, the drawers are displaced, the panel strips and trims have separated from the walls near the doors and inside the rooms; some have no trim at all. Every night the smell of smoke pervades throughout the home. There is a hole in the siding on the outside of the home. More pictures and documentation are available upon request. This home is supposed to be under the auspices of FHA standards and guidelines. When I purchased the home, mostly remotely, I requested a high quality home. Unfortunately, these issues are not standard or a conducive way of life. I have no idea what to tell my professional friends, and I am too ashamed to have any visitors. Please advise.

Desired outcome: Home replacement for emotional turmoil

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2:39 pm EDT
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Clayton Homes Dealer problem - manufactured home purchase

On 7/19/23, after numerous visits to your dealership, we agreed to purchase and put a deposit on a furnished but aging model home. The salesman promised delivery and setup was included and he would personally manage the process estimated to be 60 days.

In the meantime, we moved out of our home in California, sold our furniture (because the furniture in the model was included, and listed our home which is in escrow and scheduled to close 8/24.

After weeks of zero communication from the salesman, I called and spoke with Mr. Delatore, the sales manager, explaining my concerns. We discussed a number of things which should have been in the salesman's file but were not. It was apparent the salesman had done nothing nor communicated with his superiors. A short time later I was contacted by a person who identified himself as the district manager. (I believe his first name was Wayne but I was driving and could not take notes.)

The entire scenario was explained to him and ultimately his response was "I have no contractors in the area so I'll just let you out of the deal". I explained we not only agreed to your purchase price and conditions, but we have incurred great time and expense preparing for Clayton Homes to live up to our agreement and their promises in marketing materials. He too indicated he would get back with me but did not.

On 8/7 I called and spoke with Mr. Delatore again. I advised out situation was on auto-pilot. If they did not have a contractor in the area, perhaps they should send one down from Albany to fulfill their commitment. Mr. Delatore indicated he would look into it and get back with a status, but that did not happen either.

Desired outcome: While our land is easily prepared, winter is coming and as soon as the rains fall it will be difficult, if not impossible, to install the home.It would be in the best interest of all sides if the dealer to performs as promised.

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11:38 am EDT
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Clayton Homes Water leaking down inside wall in front hallway

Third time to complain about water leaking inside wall in front hallway. I called my sales person, John Rogers, called [protected] and talked to John. No responce. Now I am complaining to you. My mobile home is a Tru-Delight. Serial Number is CWP054024TN. Every time we have periods of rain it leaks inside the outside wall and puddles in the hallway. And starts to climb up the walls from the water. I hand carried the punch list to Lexington Discount Homes in Lexington to John Rogers. It took a call to Jon in Ga. office to get any responce. Got a call and Two guys came. Repaired trim inside coming loose, Had two roof leakes. Fixed that. Both sets of doors were sticking and exterior doors were hard to open and close. Floor soft in front hall from the beginning. The repair guy said he would have to come back to fix the floor and doors. That was 4-12-23. Have not heard from anyone yet.John Rogers says it will take a while but this is a bit much.

Desired outcome: Some kind of responce.

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3:51 pm EDT

Clayton Homes Faulty roof

We found water spots on our ceiling in three different areas on our 41/2 year old roof from Clayton Homes which is on a 2018 Blazer. I emailed several times the Clayton Advocacy office. They wanted me to file a claim with my homeowner's insurance agent but that agent advised against that since it would start a claim and thus negatively impact me by filing it, especially since the nature of the problem did not indicate anything weather related caused the problem.

I did consult the services of a professional roofer who took pictures and plans to write an official report that the leaking is due to improper installation of roof ridge shingles which, over time, curved upward thus exposing the ridge to rain when blown in a particular direction.

I tried to get someone from Clayton to look at the situation quickly to avoid further damage. They did not seem to be concerned so I found myself vulnerable to further leakage if not fixed immediately. No help was forthcoming, just a reminder from the Advocacy Office, in my paraphrase, "If the problem did not exist during the year of warranty, it's not our problem" thus, after paying thousands of dollars for the home I am left with a roof which only lasted 4 1/2 years, I have to do something as it is raining at my residence even as I speak. I have hired a roofer to put on a new roof and he will start next week. Hopefully, I will not have any more damage (depends on the direction of the wind) to my house, due to the fault of Clayton's poor workmanship, yet left to me to pay for.

Desired outcome: monetary settlement for expenses for repairs and new roof since nobody came to fix the roof/

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12:34 pm EDT
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Clayton Homes Stove hood

I can't find the manufacturer of the stove hood in my new Clayton Home. My stove hood has two purple lights that shine on the back wall, but no light over the stove. The purple lights are kinda creepy and don't match any color of any kitchen I've ever been in. How can I get this fixed? Are there models that have actual stove lights in the hood? Can this be swapped out for a hood that makes sense?

Desired outcome: A stove hood with lights over the stove instead of purple lights shining on the back wall.

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Update by Louise Engorn
Jun 10, 2023 12:51 pm EDT

Just moved into my new Under Pressure home and can't figure out how to make the cabinets useful. The cabinets are 40" tall which means using a step stool to reach the top shelf. The problem is that these tall cabinets have only *1* shelf! I just don't know how to put away dishes, glass wear, cups, mugs, bowls etc. Can someone at Clayton Homes please help me find a way to make these workable. If the cabinets came with 3 shelves, that would be great. However, the one shelf that comes with the Under Pressure cabinets cannot be removed, so adding others is not an easy task. What's the solution?

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5:26 pm EDT

Clayton Homes House

We have been in our house for about 5 years. A couple years ago I noticed when it rained hard we had water coming out of our stove vent. I just assumed it was due to water getting in the vent pipe. I went up there today and there is no way water can get in. We have a leak in our roof somewhere by the kitchen and now the ceiling is turning brown by the stove and my daughter's closet. I am very disappointed with Clayton Homes and how well they build their houses. I guess we are going to have to file an insurance claim.

Desired outcome: Problem is fixed.

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10:37 pm EDT
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Clayton Homes Salesman Rude & Unprofessional

Today on 4/29/2023, my fiancé and I had an appointment with Ali at the Clayton Homes location in Brookshire, TX.

After showing us 1 home, Ali asked us to wait a few minutes while he got the keys to show us another home.

We left after waiting 30 minutes and seeing Ali showing another couple homes.

In our opinion, this was very rude and unprofessional

Desired outcome: We feel Ali should be fired

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11:12 am EDT
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Clayton Homes Shingles are damaged and completely coming off from any strong wind, and the shingles are ruined, cracked beond repair

Professional roofing company has said the shingles are not put on the right way, In way of no moisture paper on wood of roof and The shingles are staples to hold down the shingles, And that is not correct, we have connected insurance company and they say it is a manufactured issue and that would be Clayton home's, So I need a specialist out here ASAP please? My a frame of my house is being ruined from bad shingles!

Desired outcome: Help pay for complete shingles!!

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Clayton Homes contacts

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+1 (800) 822-0633

Website

www.claytonhomes.com

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