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Ashton Woods Homes reviews first appeared on Complaints Board on May 26, 2009. The latest review Home stone installation was posted on Aug 16, 2021. The latest complaint misleading was resolved on Dec 14, 2013. Ashton Woods Homes has an average consumer rating of 2 stars from 40 reviews. Ashton Woods Homes has resolved 5 complaints.

Ashton Woods Homes Customer Service Contacts

1405 Old Alabama Rd Ste 200
Roswell, Arizona
United States - 30076-2168

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Ashton Woods Homes Complaints & Reviews

Aug 16, 2021

Ashton Woods Homes — Home stone installation

I have owned this home located at the address listed above since January 2020. Prior to the 1 year inspection...

Ashton Woods HomesPoorly built home and poor customer service

They madd many misrepresentations with our home purchase in the Atlanta, Ga area. First, when we purchased our home the elevation we picked was different from the one they built. They cut an excessive amount of corners resulting in a very poor and cheap looking product. Also, they conned us into accepting some design choices as they misrepresented the actual selection that was agreed on at the design center. The design rep completely screwed up my options, including the entire paint color of the house and refused to take responsibility for it and even attacked me when calling them out on it. I've built several homes with different builders and I've never seen anything like this. Horrible experience and like others, I'm considering taking them to court.

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    Jul 31, 2020

    Ashton Woods Homes — Earnest money

    We have signed the agreement on July 16 to buy townhouse in Halstead Brookhaven Lot 30 for $600k and paid...

    Ashton Woods HomesEarnest Money

    Due to the situation we are going thru with the "Coronavirus" I had to take the decision to cancel the process on buying my house, so I asked Amanda Wolf if there was a way to get the earnest money back if not the whole amount at least some of it, and she said no. I asked for the office or a manager number so I could ask and she direct me with my realtor which I found very disrespectful as she is the one that works for Ashton Woods directly and not my realtor.
    I understand that your policy is not to return it but on the circumstances the entire country is going and knowing that for that reason I cancel I think that there should be another solution to this matter

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      3 Responses
      • Sv
        Svetlana Poladova Jul 31, 2020
        This comment was posted by
        a verified customer
        Verified customer

        We have signed the agreement on July 16 to buy townhouse in Halstead Brookhaven Lot 30 for $600k and paid $20k earnest money. Due to family emergency that happened the following week because of Covid we should terminate the agreement but their sales representative is telling us that they would keep our money. This is unacceptable since they didn’t spend a penny for any customizations and didn’t even lose time since we informed about our situation in a few days. It is a time of instability since we are in the middle of pandemic and they are making money from people who are impacted by covid. I have positive covid test that I just found out and my whole family is sick. They don’t care! Also, their contract is written the way to protect their rights and they were not willing to change a word in it. It is a scam. I need this money back to support my family financially and they don't want to listen to it. They are offering a line of credit for one year that I don't need since I need cash not credit with them. I hope you can help me to resolve this issue.

        0 Votes
      • Sv
        Svetlana Poladova Jul 31, 2020
        This comment was posted by
        a verified customer
        Verified customer

        Any resolution? We are in the same situation. They are not willing to return money back

        0 Votes
      • El
        Elicaortiz Jul 31, 2020
        This comment was posted by
        a verified customer
        Verified customer

        @Svetlana Poladova I'm sorry to heard that you are going thru the same situation. No one took the time to reach out to me so I guest they don't care about our business in the future.

        0 Votes
      Oct 11, 2019

      Ashton Woods Homes — gelncoe subdivision

      I closed my house on 30th November 2016. I am still struggling with my first-year warrantee. When we first...

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      Aug 14, 2019

      Ashton Woods Homes — untruthful homes/poor customer service

      I put a significant down payment on an Ashton Woods home in Eastmark Mesa AZ. So far everything they said...

      Ashton Woods Homescadence - marietta, ga

      As a homeowner I would advise to stay far away from purchasing an Ashton Woods home! They post pretty pictures on social media when in reality their homes are of inferior quality and workmanship! Attached are pictures of what your home will be like. Purchased home in April 2019 and will never buy an Ashton Woods home ever again!
      Within the first few months I had several major issues including the following
      1) plumbing installed incorrectly in master shower
      2) Leak under kitchen sink
      3) Bathroom countertops not installed correctly and uneven.
      4) Roof installed incorrectly with structural engineer recommending full roof replacement. During roof replacement sustained major water damage.
      5) interior painting is terrible with doors and stairs not fully painted.
      6) improper calling letting bugs/critters into house

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        Ashton Woods Homespoor workmanship

        My house is due to close tomorrow and the builder, Ashton woods is forcing me to close with poor paint, drywall, and flooring issues. The superintendent advised that the exterior of the home would be repainted prior to closing due to poor quality. The day of closing the exterior had still not been painted. The superintendent tried to say the house, a two story, 3000+ Sq ft, had been repainted using 5 gallons. Obviously this is not sufficient to cover this size. There are several walls that are not level. When my home inspector pointed these out, using a laser level, the superintendent said they didn't use those types of levels and placed a two-foot level in the middle of a twelve foot wall to try to demonstrate the wall was level. Do yourself a favor and avoid Ashton Woods communities in your area. The superintendent, whose job it is to ensure professional work is being completed, will blame the contractors and leave you with headaches...

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          1 Response
          • An
            Anne, Oviedo FL Aug 01, 2019

            They did the exact same to me. Blamed everyone but themselves and their crappy job with the cheapest materials available.

            1 Votes
          Feb 24, 2019

          Ashton Woods Home Aria — I stepped on a rusty nail under construction and my foot hurts

          Wednesday 2/20/2019 date of accident 530pm at Aria Ashton Woods 740 Abernathy Rd NE, Sandy Springs, GA 30328...

          Ashton Woods Homes — Closing problems

          I was to close on a home at Hamlin Reserve, FL. Wells Fargo was the closer and missed closing date. Of...

          Ashton Woods Homes — poor lot quality

          We purchased a home last year and found out that Aston Woods brought in fill dirt to cover what was a swampy...

          Ashton Woods Homes — warrant service

          We built our​ townhome from the ground up in Irving, TX with Ashton Woods and it has been nothing but a...

          Ashton Woods Homes — the whole house is crap

          i brought this for a little over 2 years and the house has been falling apart since day one.the inside wall...

          Ashton Woods Homes — water leak

          Hello, I write to register my utmost displeasure at the state of things at my new house as well as the...

          Argyle

          Ashton Woods Homes — warranty

          I closed on my home in Southern Trails in April 2015. 3407 Leafstone. My house downstairs is 2525 sqft. The...

          Ashton Woods Homes — unethical behavior, poor workmanship, no call back, other

          I am in the process of buying and Ashton Wood home (closing 24th) and found out very quickly that the team...

          Ashton Woods Homes — home purchase

          Recently I stopped by an Ashton Woods subdivision in Smyrna Georgia. It is new construction with half the...

          Ashton Woods — unethical

          We bought a house in Johns creek GA from Ashton woods. We have numerous issues with each and every room. They...

          Ashton Woods — new home construction

          I am buying a home from Ashton Woods in Cary NC in Ridgefield Farms. The team I am working with has made...

          Ashton Woods — no insulation in attic

          We bought our home from Ashton Woods 17 years ago. Apart from other numerous problems we have experienced...

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