Complaints & Reviews

Ashton Woods Homes — Earnest money

We have signed the agreement on July 16 to buy townhouse in Halstead Brookhaven Lot 30 for $600k and paid...

Ashton Woods HomesEarnest Money

Due to the situation we are going thru with the "Coronavirus" I had to take the decision to cancel the process on buying my house, so I asked Amanda Wolf if there was a way to get the earnest money back if not the whole amount at least some of it, and she said no. I asked for the office or a manager number so I could ask and she direct me with my realtor which I found very disrespectful as she is the one that works for Ashton Woods directly and not my realtor.
I understand that your policy is not to return it but on the circumstances the entire country is going and knowing that for that reason I cancel I think that there should be another solution to this matter

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    • Sv
      Svetlana Poladova Jul 31, 2020
      This comment was posted by
      a verified customer
      Verified customer

      Any resolution? We are in the same situation. They are not willing to return money back

      0 Votes
    • El
      Elicaortiz Jul 31, 2020
      This comment was posted by
      a verified customer
      Verified customer

      @Svetlana Poladova I'm sorry to heard that you are going thru the same situation. No one took the time to reach out to me so I guest they don't care about our business in the future.

      0 Votes
    • Sv
      Svetlana Poladova Jul 31, 2020
      This comment was posted by
      a verified customer
      Verified customer

      We have signed the agreement on July 16 to buy townhouse in Halstead Brookhaven Lot 30 for $600k and paid $20k earnest money. Due to family emergency that happened the following week because of Covid we should terminate the agreement but their sales representative is telling us that they would keep our money. This is unacceptable since they didn’t spend a penny for any customizations and didn’t even lose time since we informed about our situation in a few days. It is a time of instability since we are in the middle of pandemic and they are making money from people who are impacted by covid. I have positive covid test that I just found out and my whole family is sick. They don’t care! Also, their contract is written the way to protect their rights and they were not willing to change a word in it. It is a scam. I need this money back to support my family financially and they don't want to listen to it. They are offering a line of credit for one year that I don't need since I need cash not credit with them. I hope you can help me to resolve this issue.

      0 Votes

    Ashton Woods Homes — gelncoe subdivision

    I closed my house on 30th November 2016. I am still struggling with my first-year warrantee. When we first...

    Ashton Woods Homes — untruthful homes/poor customer service

    I put a significant down payment on an Ashton Woods home in Eastmark Mesa AZ. So far everything they said...

    Ashton Woods Homescadence - marietta, ga

    As a homeowner I would advise to stay far away from purchasing an Ashton Woods home! They post pretty pictures on social media when in reality their homes are of inferior quality and workmanship! Attached are pictures of what your home will be like. Purchased home in April 2019 and will never buy an Ashton Woods home ever again!
    Within the first few months I had several major issues including the following
    1) plumbing installed incorrectly in master shower
    2) Leak under kitchen sink
    3) Bathroom countertops not installed correctly and uneven.
    4) Roof installed incorrectly with structural engineer recommending full roof replacement. During roof replacement sustained major water damage.
    5) interior painting is terrible with doors and stairs not fully painted.
    6) improper calling letting bugs/critters into house

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      We are here to help

      • 16 years' experience in successful complaint resolution
      • Each complaint is handled individually by highly qualified experts
      • Honest and unbiased reviews
      • Last but not least, all our services are absolutely free

      Ashton Woods Homespoor workmanship

      My house is due to close tomorrow and the builder, Ashton woods is forcing me to close with poor paint, drywall, and flooring issues. The superintendent advised that the exterior of the home would be repainted prior to closing due to poor quality. The day of closing the exterior had still not been painted. The superintendent tried to say the house, a two story, 3000+ Sq ft, had been repainted using 5 gallons. Obviously this is not sufficient to cover this size. There are several walls that are not level. When my home inspector pointed these out, using a laser level, the superintendent said they didn't use those types of levels and placed a two-foot level in the middle of a twelve foot wall to try to demonstrate the wall was level. Do yourself a favor and avoid Ashton Woods communities in your area. The superintendent, whose job it is to ensure professional work is being completed, will blame the contractors and leave you with headaches...

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        • An
          Anne, Oviedo FL Aug 01, 2019

          They did the exact same to me. Blamed everyone but themselves and their crappy job with the cheapest materials available.

          1 Votes

        Ashton Woods Home Aria — I stepped on a rusty nail under construction and my foot hurts

        Wednesday 2/20/2019 date of accident 530pm at Aria Ashton Woods 740 Abernathy Rd NE, Sandy Springs, GA 30328...

        Ashton Woods Homes — Closing problems

        I was to close on a home at Hamlin Reserve, FL. Wells Fargo was the closer and missed closing date. Of...

        Ashton Woods Homes — poor lot quality

        We purchased a home last year and found out that Aston Woods brought in fill dirt to cover what was a swampy...

        Ashton Woods Homes — warrant service

        We built our​ townhome from the ground up in Irving, TX with Ashton Woods and it has been nothing but a...

        Ashton Woods Homes — the whole house is crap

        i brought this for a little over 2 years and the house has been falling apart since day one.the inside wall...

        Ashton Woods Homes — water leak

        Hello, I write to register my utmost displeasure at the state of things at my new house as well as the...

        Argyle

        Ashton Woods Homes — warranty

        I closed on my home in Southern Trails in April 2015. 3407 Leafstone. My house downstairs is 2525 sqft. The...

        Ashton Woods Homes — unethical behavior, poor workmanship, no call back, other

        I am in the process of buying and Ashton Wood home (closing 24th) and found out very quickly that the team...

        Ashton Woods Homes — home purchase

        Recently I stopped by an Ashton Woods subdivision in Smyrna Georgia. It is new construction with half the...

        Ashton Woods — unethical

        We bought a house in Johns creek GA from Ashton woods. We have numerous issues with each and every room. They...

        Ashton Woods — new home construction

        I am buying a home from Ashton Woods in Cary NC in Ridgefield Farms. The team I am working with has made...

        Ashton Woods — no insulation in attic

        We bought our home from Ashton Woods 17 years ago. Apart from other numerous problems we have experienced...

        Ashton Woods — poor workmanship and unethical business practice

        Just wanting to put this out to whomever may be thinking about building a ground up home from Ashton Wood...

        Ashton Woods — home building

        I seriously cannot stand this company. Don't get sucked in and bamboozled like we did. Their "design...