Menu
Classmates Customer Service Phone, Email, Contacts

Classmates
reviews & complaints

www.classmates.com
www.classmates.com

Learn how the rating is calculated

4.4 358 Reviews

Classmates Complaints Summary

43 Resolved
52 Unresolved
Our verdict: Dealing with Classmates, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
Verified
The authenticity of the customer service contact information for Classmates has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Classmates. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Classmates reviews & complaints 102

Filter reviews by rating
5
261 reviews
4
1 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Classmates reviews & complaints

ComplaintsBoard
K
10:43 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Classmates Unauthorized charges

A charge for $38.00 from Classmates-Memory Lane appeared on my credit card. They did not get the number from us because it was just issued. Now the bank is wanting to close that card down because of this unauthorized charge and that is a headache to us. Can't find a point of contact for them - number address or anything. I see that there is a lot if complaints just like this one something needs to be done to stops them.. If you can give any assistance with this it would be greatly appreciated

Read full review of Classmates and 25 comments
Hide full review
25 comments
Add a comment
J
J
Joyce Maxie
Leesburg, US
Oct 22, 2012 6:15 pm EDT

I RECENTLY RECEIVED MY CREDIT CARD BILL AND THERE IS A CHARGE FOR $15.00 FROM CLASSMATES-MEMORY LANE. I HAVE NO IDEA WHAT THIS CHARGE COULD BE FOR AND NEVER RECEIVED ANY CORRESPONDENCE ADVISING ME ABOUT THE CHARGE. I DO BELONG TO CLASSMATES BUT I HONESTLY HAVE NO IDEA WHAT THIS CHARGE IS FOR. i WOULD LIKE AN EXPLANATION OF THE CHARGE AND THE CHARGE TO BE TAKEN OFF MY CARD.
THANK YOU,
JOYCE MAXIE

P
P
Peter Tippett
Fort Collins, US
Nov 14, 2011 2:09 am EST

Please suspend any account i have...

ATM CLASSMATES-MEMORY LANE [protected] WA ON 110930##8895

C
C
Carole Kleinschmidt
El Paso, US
Jun 03, 2013 5:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This company has debited my credit card for an unauthorized membership renewal. I would loke a refund.

F
F
fraudchaser011
, US
Jun 26, 2012 4:17 pm EDT

Classmates-Memory Lane posted an unauthorized charge on my account. I was never contacted or nor did I contact them to give them permission to charge my credit card. It was posted on 05/24/2012. Do I call them to credit my account back or contact the Texas Attorney Generals Office to complain?

E
E
Else Walter (Mueller)
Langley, CA
Sep 02, 2011 10:30 pm EDT

I have just received a bill from Classsmates-memory lane for $39.60.
I did not authorized this and would very much appreciate a refund.
I cancelled the authorization a year ago and do not want to continue
my subscription.
Else Walter ( nee-Mueller)

H
H
Helen Hilema
Gardner, US
Aug 19, 2011 9:03 pm EDT

I recently recieved an e-mail telling me my account had overdrawn by paying for this Classmates-Memory Lane which I did not authorize and do not know even who they are!

E
E
Epsters
La Crosse, US
Aug 08, 2011 3:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They renewed my charge on my credit card w/out my approval. I want it removed. How do I get in touch with them and get this off my card? Thanking you in this matter lmlhanifl@yahoo.com [protected]

D
D
Diana Nicolas
Tujunga, US
Jul 01, 2011 6:14 pm EDT

I just paid my credit card bill then I noticed I paid a bill for $39.00 that I didn't authorize.

C
C
Carleton Hardy
Fremont, US
Jun 22, 2011 3:32 pm EDT

I remember these people, I had a heck of a time getting rid of them in the first place, and that was a few years ago. Now, suddenly out of no where, they are billing me again. I did not ask for this, I did not authorize it, I am not recieving any product or service from them, they are simply taking my money.

P
P
psk75999
Bothell, US
May 23, 2011 10:34 pm EDT

I canceled the subscription to this company months ago, yet they keep trying to bill me. I used Paypal, originally, and canceled the automatic payment choice. I keep getting notifications that my Paypal charge didn't go through to this company. No kidding? They need to quit trying to run my payment info.

ComplaintsBoard
J
10:17 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Classmates UnAuthorized use of MY credit card and Bank acct..

I don't even know who you are or who you think you are to use my Credit Card..You have exactly 15 hrs to deposit the 15.00 you took from my account..Stole is what I should say..if it is not replaced by then I will turn this over to the Police..This is Credit Card Theft, anyway you want to look at it..I will not notify you again, the police will and whoever else it takes to convict you of this..
If this is through FaceBook or Classmates, my name is Jeannie Heffner Gardner..I also see where I'm not the only one you are doing this to..This will also be turned over to my attorney tomorrow..

Read full review of Classmates
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
4:18 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Classmates - unauthorized withdrawl

This is the second time my card has been charged without my permission.. I complained last year about the same thing and it continues to happen. I need something done about this! $39.00 is alot of money withdrawn especially if I dont have it. Last year I was overdrafted due to the withdraw that was made from my account without permission. I would like to...

Read full review of Classmates and 47 comments
ComplaintsBoard
Q
9:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Classmates Fraudulent Billing

I was billed without notification for $39.00 on October 3, 2012. I only found out when I went online to check my credit card Octobber 14, 2012. I had opted out of automatic paying a couple years ago and hadn't had any problems until now. I've disputed the charge with the credit card company. I tried to get into my account on Classmates/Memory Lane tonight, but the site keeps telling me I'm entering an invalid e-mail or password. This is strange since it worked last night, October 14, 2012. I sent a request for a link to reset my password and I'm still waiting, 3 hours later even though the Classmates/Memory Lane said it would take about 15 minutes. I'm going to call the company to insist on a refund and when I get that, I'm cancelling everything. By the way, when I could get into my account last night, my credit card information was outdated. This is one stress that people don't need in this economy.

Read full review of Classmates and 1 comment
Hide full review
1 comment
Add a comment
K
K
Keith L Savage
Portland, US
Dec 13, 2012 3:59 pm EST
Verified customer This comment was posted by a verified customer. Learn more

On 12/03/2012 Classmates-Memory Lane took $59.00 from my BJ's credit card account w/o my consent.

ComplaintsBoard
R
2:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Classmates Charged 39.00 to my Visa

Classmates charged my visa $39.00. I never ordered or a gave permission for them to charge to my card. What can I do to get this corrected

Read full review of Classmates
Hide full review
ComplaintsBoard
M
10:56 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Classmates Cancellation of autorenewal did not save

I cancelled the auto renewal immediately when I signed up because they put unauthorized charges on my card in the past. I gave the company the benefit of the doubt (computer error) and accepted a special offer / trial period, BUT I made sure I cancelled the auto renewal immediately. Now I am convinced this is a scam. The cancellation process is easy enough to do BUT it does not save or register. There is no cancellation notification and therefore you have no proof. This is a scam. Customer service does not answer the phone, and they do not reply to e-mail. There's no toll-free number...mail worked in 2010 - not sure it's still valid . One more thing to note: after you cancel the subscription you cannot get a password reset because technically you do not have an active account. That is the only way to prove you cancelled the auto renewal!

Read full review of Classmates
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
N
5:47 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Classmates high

I purchased a all access pass.and.the site has been down/.unavailable for several days. I do not believe that I.am.getting what I.paid.for. I tried to.get into their service center but.that was not available either. I don' know what to do.about it. Of.I.cancel my.membership will I lose.access.immediately or.still have access for my.paid.for.three months.

Read full review of Classmates and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
P
P
Peggy Caguiat
Dover Plains, US
Apr 30, 2011 4:18 am EDT

Classmates Memory Lane has charged my account costing me $59.00 without my authorization. This is Illegal. I did not sign up for classmates.How do I get me money back and have it cancelled.

ComplaintsBoard
I
6:59 pm EST

Classmates $39.00 was charged to my bank account without my authorization

I was checking my bank acct online and noticed a $39 charge from classmates.com that I did not authorize, so i called the number listed beside their name on my acct. I told them that I did not authorize the charge and that the money needed to be returned to my acct in full. The man I was speaking to said that if I had read closely when I registered for the one year trial for $9.95 that no refunds will be given for any reason, I told him I did not authorize this and that the money needed to be put back then asked to speak to a manager. He put me on hold came back and said all managers were busy helping other people, I said I would hold for one. He said he couldnt keep me on hold, but would check to see if a manager was yet available, came back and said they were not. I told him again, very angry at this point, that my money needed to be put back in full because I would not and did not ever ok this. He told me it was oked when I set up my year trial. That it's there in the print that when you ok the year trial you are giving them authorization to take money out in a years time. I told him I would never have agreed to that, that I had found the person I was looking for and had opted out of any future things from them. I also told him that both my daughter and I are disabled and on a very tight budget and we need that money to pay bills, buy food and such and did he understand this. He said he did understand but there was nothing he could do and that if I didnt calm down he would have to end the call. I again asked to speak to a manager and he terminated the call. I had already gone to my bank and filled out the dispute paperwork for the charges. I called my fiance on my way home to tell him what classmates had said and he told me to call the bank and update them and see what they had to say. my fiance then proceeded to do some research online about classmates and found hundreds upon hundreds of complaints against them for the same thing they had done to me! We found a site called Internet Crime Complaint Center that is linked to the FBI's website complaints. my fiance suggested I call classmates.com back and tell them that I had Internet Crime Complaint Center website up and if they did not give my money back immediately I would be filling a complaint on the that website and that it is linked to the FBI. The woman I was speaking to got very anxious at that point and said that it wasnt all that serious and I didnt need to go to that extreme. I said yes it is that serious! You stole money from my account and you need to put it back! She them said that the man I had spoken to was only doing his job, but given the "special circumstances" of my life she would refund my money and that if I did file a complaint to "be sure and let everyone know how helpful classmates.com was and that they refunded my money when they didnt have to." My daughter witnessed all this as I had my phone on speaker and she was sitting here for the entire second conversation. DO NOT GIVE UP! DO YOUR RESEARCH AND LET THEM KNOW YOU WILL BE FILLING COMPLAINTS, AND NOT JUST WITH THE BETTER BUSINESS BUREAU! THEY DONT SEEM TO CARE ABOUT THAT, BUT THEY SURE DONT WANT TO BE REPORTED TO THE FBI! I wish you all the best and hope that you too can get your money back! good luck!

Read full review of Classmates and 63 comments
Hide full review
63 comments
Add a comment
G
G
Gugenot
, US
Feb 22, 2012 8:57 pm EST

Do NOT use this site (classmates.com). Same problem as the other reviewers...no prior notice before billing your credit card, and from what I read, no refund once they have. Plus no way to contact them by phone to try and get cancellation resolved. Thats bs! I will NEVER use any of their affiliated sites either. Scammers at this point in time...stick to facebook. Ripoff, ripoff, ripoff.

S
S
sazvuk
, US
Oct 23, 2011 11:08 pm EDT

I have been charged 2 times after I canceled. I did
everything they told me to do. I was billed in March
on one credit card. Then again in May on another
credit card. I’ve been e-mailing and calling for over
2 months. They keep saying they cant’ refund
any of my money.

I did not renew my membership what can I do?

F
F
fcm
Kapolei, US
Mar 03, 2011 6:47 pm EST

I was automatically billed $39 for an account that I used once last year. I didn't knowingly sign up for auto bill. The only way to quit is online where there are plenty of warning notes about not recouping your membership fee for quitting because of the terms of service. Its underhanded and they are ripping off a lot of folks.

R
R
robert mckenna
montreal, CA
Feb 19, 2011 5:03 pm EST

Joined Classmates for 9.95 trial period and have now been charged 39.00 + for services which have NOT been used. I now see many others in the same situation but no success in stopping them from autocollection. Can anything be done?

A
A
arlene aaron johnson
Eufaula, US
Feb 13, 2011 9:59 pm EST

Was charged in Nov for unauthorized billing which had been canceled 39.99 complained and c anceled again they debited my account 39.99 in Dec now my bank statemnet shows another debit charge of 39.99 for Jan either get this fixed or I will go on every TV and ONLINE and show what a theif you are for an old lad y pension

J
J
johnsimmonds
Outlook, CA
Feb 01, 2011 7:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

After having cancelled this service because it did not locate anyone I was looking for, I was still billed $39.00 I believe I have been unjustly taken advantage of.

B
B
burdell taylor
New Haven, US
Jan 25, 2011 3:31 am EST

TWICE CLASSMATES.COM HAVE WENT INTO MY BANK ACCOUNT AND WITHDREW MONEY NOT ONLY WITHOUT MY CONSENT BUT AFTER I SENT THEM AN E-MAIL ABOUT IT THE FIRST TIME. I AM GOING TO THE BANK TOMORROW TO SEE ABOUT FILING CRIMINAL CHARGES.

I
I
Isobel Montgomery
Calgary, CA
Jan 14, 2011 8:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I was billed on Nov 17/10 US$15.73 in error because I discontinued any connection with classmates.com. Please return this amount to me. I have tried to do this on-line and by telephone and get the message by phone that the office is closed due to of-site meeting. I will persist until this is rectified. I'm sure many people must just give up in frustration, BUT I will not!

Isobel Montgomery

M
M
Marjorie Thompson
Woodburn, US
Jan 12, 2011 9:19 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Charges were made to my credit card in December, 2010, for $39.00 renewal to Classmates.com. This account was my husbands and he died April 27, 2010.
I went to site Classmates.com and asked that this be cancelled and the charge refunded to my credit card. They advised this could not be done. I tried to call this date [protected], and was advised they could not speak to anyone but the name on the account. Pretty impossible, isn't it?

L
L
louis pardo
Warwick, US
Jan 06, 2011 10:00 pm EST
Verified customer This comment was posted by a verified customer. Learn more

classmates.com charged me 39.95 without my permission.i had already CANCELLED anything i had with them. tried calling and never get through..they say your wait will take a extremly long time. i know i will get my refund, even if i have to go to their headquarters and get it.

ComplaintsBoard
H
8:10 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Classmates unauthorized charges

Classmates had a special deal last year which I accepted. It was for one year and renewal was optional. This month my Paypal account showed a $39.00 charge, which I did not authorize, nor was I notified of any renewal or charge put on my card. I contacted these guys about the charge and spoke to a guy named David. He stated the charge was non-refundable. I told him I guess I"ll have to file a complaint like everyone else. I received no response and hung up. These guys (Memory Lane) take over classmates and automatically have access to everyone's data and do whatever they want. That's not right.

Read full review of Classmates
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
8:15 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Classmates unauthorized withdrawl from my bank account

I had joined Classmates.com, now Classmates-Memory Lane for one session. When checking my bank account, I had noticed they had made an unauthorized withdrawl in the amount of $15.00 to my account. I did contact the bank to tell them this was unauthorized and to please not pay it. They gave me the phone number to Classmates-Memory Lane. I contacted them on 8/25/11 and talked to Scott at 11:30 am. He informed me there was always an automatic renewal fee, but that he would take my name off for future withdrawls. I told him that was fine, but I also wanted reimbursed for the $15.00 they had just taken. He said they could not do that. I then informed him I would contact my financial institution, and let them take care of it. He then put me on hold. He came back to the phone within about 3 minutes and informed me they would reimburse the charges, but it could take up to 30 days. I said that was fine, just so long as I was reimbursed. I then recontacted my bank, and they said great. It will be put on hold until the reimbursement is issued.

Read full review of Classmates and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
Chuck Dilday
Vernon, US
Aug 17, 2011 9:40 pm EDT

ClassMates- Memory LANE,
iT Appears this Web Site is charging my credit card for services that I have not applied for. It appears to be fraud on their account and the site needs to remburse my account in full. I personally did not open any account with this site. On my billing cycle for this month its showing a fee of $ 17.00 . I am not sure how long they have been billing this account. The refrence #is 55432866K008MWWDW. They need to rembures me promptly.

ComplaintsBoard
L
3:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Classmates unauthorized charge to my VISA - 39.00

I paid original 9.95 for the membership but Ihave not used this website in many, many months because it is of no use to me. On 8/20/2011 my VISA was charged 39.00 and it wasnt until I contacted my bank that I found out what this charge is. I have made my bank aware of this unauthorized charge. Under NO CIRCUMSTANCES IS THIS COMPANY AUTHORIZED TO MAKE THIS CHARGE TO MY VISA! I want the funds put back on my card ASAP. Not in 7 to 10 business days since it didnt take them 7 to 10 business days to illegally charge my card. I am extremely pissed since this was done to my card while my family and I are on vacation!33B7D

Read full review of Classmates
Hide full review
ComplaintsBoard
S
11:37 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Classmates - unauthorized transaction

Unauthorized use of paypal debit card. Charged 39.00 without my consent on July 1, 2011. Wednesday, August 10, 2011 4:55 AM Written Statement of Disputed PayPal ATM/Debit Card Transactions Please print and sign the completed form, then send it to us via fax to [protected] or postal mail PayPal Attn: PayPal Debit Card Department P.O. Box 45950 Omaha, NE...

Read full review of Classmates and 5 comments
ComplaintsBoard
J
4:33 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Classmates unauthorized charge $39

I'm one of thousands that was charged $39 for Memory Lane that I didn't authorize. I had used Classmates for $9.95 and apparently it was taken over by Memory Lane. Even though it says they have no debit card information they were able to steal $39 from my account. I called to get the charge reverse and Memory Lane said once it is on there they cannot reverse it. Bull****! After talking to a superviser, they were able to make a "one time exception" and refund $35. Now let's see if they actually do what they say they will do! I cancelled my debit card just to make sure they can never STEAL from me again.

Read full review of Classmates and 8 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
8 comments
Add a comment
L
L
Louise22
, US
Sep 02, 2011 7:00 pm EDT

my credit card was charged unauthorized $39 for membership, I will get my money back, they do not answer the phone or have you waiting for a long time on phone # [protected], I told my credit card company to dispute the charge and I will cancel my card so they can not charge me again

A
A
annmrpod
Nassau, US
May 06, 2011 4:15 pm EDT

I was just charged $29.99 for a charge i did not want, was NOT AWARE OF, and did not authorize! I want to be refunded immediately!

Ann Marie Podeswa

M
M
Martha Paschal
Marietta, US
Oct 11, 2011 9:00 pm EDT

Charged for membership I did not authorize.

L
L
Larry Ramssdell
, US
Jan 22, 2013 5:38 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am one of many who was charged $39 for a membership I never authorized. They refused to reverse the charge. This is an unethical company, perhaps illegally using bank information. I contacted the credit card company, and I also vowed to get the word out about this shady and shoddy operation.

L
L
Louisie
Chicago, US
Dec 13, 2012 8:52 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I contacted classmates memory lane twice and talked to two different people and neither could find a recorded of my account but yet $39.00 dollars was charged to my credit card. I called my credit card company and they told me that they will take care of it. So I feel assured that I will get a refund.

C
C
ClassmatesRthieves
Rolla, US
Dec 13, 2012 1:33 am EST

Noticed today that Classmates-Memory Lane, charged my checking account $39.00 with OUT my permission! I am so completely pissed off right now! Now, of all times(Christmas) Classmates decides to be money hungry! I want my $ back or I WILL file a complaint against them to the BBB in their area!

B
B
Brenda Lynn Taylor
Grimsby, CA
May 13, 2011 10:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I to have had unauthorized charges coming off on my credit card. I want these charges of $38.73 credited back to me. I was not aware of any changes taking place with Classmates. I do not use it and want my money back now.

Brenda Taylor

T
T
Thomass Benson
Cheyenne, US
May 06, 2011 4:29 pm EDT

How do I get these charges from coming in on my credit card I do not use it and would like to get it off my credit card

ComplaintsBoard
C
7:01 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Classmates Never ordered

I have never had any dealings with this company and on July 15, 2011, a charge of $39.00 shows up on my credit card. They have no toll-free number and everytime I call I am told they are having a longer than usual wait. No address available. Do we have to take these people to Small Claims Court when they use these SCAMS?

Read full review of Classmates and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
B
B
barbara coffee
, US
Jul 24, 2011 1:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I just sent you a comment on the line's above.

B
B
barbara coffee
, US
Jul 24, 2011 1:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I don't know what this is but i have been charged 39.00 on 2 different credit card's, now i have to call these people and try to get this resolved.Do not charge anything else to me or i will take action and if i can't get this resolved i will be contacting you again or my attorney will. swill2407@yahoo.com

ComplaintsBoard
E
5:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Classmates false membership statements

I had an old membership with Classmates.com several years ago (2009) and stopped renewal after that... since the highschool reunion had come and gone.

Then this gets sold to Memory Lane, and I see a recent charge on my otherwise zero-balance credit card.

I never signed up with Memory Lane and did not authorize this renewal charge. I called them up, and told them so - and the response was that it was not their policy to refund, and brazenly said they do not send email invoices or reminders before they charge you either... and essentially told me 'too bad.'

That was stupid of them - now they will get as many internet complaints logged as humanly possible, a BBB complaint filed with their local BBB office in Californa, in ADDITION to a dispute filed with my Credit Card company.

Direct Phone Contact Info:
http://contacthelp.com/directory/Internet/Web+Sites/Classmates.com?ListingID=506mates.com?ListingID=506

Parent Company is United Online:
http://www.untd.com/contact/form.html

Read full review of Classmates
Update by Epiphany4u
Jul 11, 2011 5:40 pm EDT

I had an old membership with Classmates.com several years ago (2009) and stopped renewal after that... since the highschool reunion had come and gone.

Then this gets sold to Memory Lane, and I see a recent charge on my otherwise zero-balance credit card.

I never signed up with Memory Lane and did not authorize this renewal charge. I called them up, and told them so - and the response was that it was not their policy to refund, and brazenly said they do not send email invoices or reminders before they charge you either... and essentially told me 'too bad.'

That was stupid of them - now they will get as many internet complaints logged as humanly possible, a BBB complaint filed with their local BBB office in Californa, in ADDITION to a dispute filed with my Credit Card company.

Direct Phone Contact Info:
http://contacthelp.com/directory/Internet/Web+Sites/Classmates.com?ListingID=506mates.com?ListingID=506

Parent Company is United Online:
http://www.untd.com/contact/form.html

Hide full review
ComplaintsBoard
N
3:07 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Classmates Was charged $39.00 renewal with no notice

Glad I checked this website! Thank you for the info for the phone number for Classmates/Memory Lane, as it is difficult if not impossible to find on their website. When emailing them about the issue, you only receive a generic response. I had joined Classmates gold membership last year for $10. I was not aware that the account was set for automatic renewal, and without any notice, I was charged $39.00. Heeding the advice from others on this website, I called and was able to have $36.00 of it refunded (I wish I had caught this a few weeks earlier).

Read full review of Classmates and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
J
J
joyce berry
Griffin, US
Apr 06, 2012 9:35 pm EDT

could you please give me the number to classmate memory lane please, I need to stop them from take money out of my account.

J
J
joyce berry
Griffin, US
Apr 06, 2012 9:32 pm EDT

Could you please give me the number to classmate memory lane, I only wanted a one time membership but they continue to take out $15.00 more dollars and I want o stop this form being taken from my card, if you would please give me a number so I can contact them, I can't find a number or anything to cancel this order. thank you.

T
T
triper
, US
Oct 03, 2011 12:56 am EDT

I, too, was charged 39.00 for an unauthorized renewal that I would not not have given. They just automatically billed my credit card without my authorization Please try and do something about this shady website. BarbFerguson .

K
K
kathleen french
Pulaski, US
Aug 03, 2011 4:52 pm EDT

i also was charged 39.00 unauthorized to my bank account i want the phone number. i want the whole 39.00.

ComplaintsBoard
C
6:27 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Classmates Unauthorized Payment

I was just checking my bank account, and came across a debit transaction that is still pending for 59$ from Classmates Memory Lane. I have no clue what this is from, I was never a member of Classmates.com and am pretty pissed that they are taking money from my account without my knowledge. Everyone should be checking their accounts to make sure this didn't happen to them too! My bank won't do anything until the debit is actually posted to my account...

Read full review of Classmates and 14 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
14 comments
Add a comment
M
M
Memory Lane is a Nighmare
Fallbrook, US
Nov 03, 2011 2:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I subscribed for this basic service and they continue to take money out of my account without authorization.

D
D
Debbie Bowering
Dawson Creek, CA
Sep 14, 2011 7:39 pm EDT

I never gave permission and I don't want this product. The refernce number is #5543286125600087864785. Please refund my credit dard. My e-mail is neildeb@shaw.ca. Please take care of right away. Thank you

L
L
Linda Gilmore
Crawfordville, US
Jul 10, 2011 4:47 pm EDT

This company is automatically billing my account without notifying in advance if I so wish to continue, I have not received anything from them via email and as of todate I request that they cease any further information and that hereafter I am no longer billed for any further services.

T
T
truthnit
Davis, US
Dec 25, 2012 10:07 pm EST
Verified customer This comment was posted by a verified customer. Learn more

12/25/2012 Withdrawal POS Withdrawal @ CLASSMATES-MEMORY LANE [protected] WA US Not Categorized -$59.00
This is an unauthorized charge without notification. Something has to be done about this of invasion of privacy. I will support a legal lawsuit of this kind .

R
R
RBandy
, US
Aug 30, 2011 1:40 pm EDT

Just looking at my checking account online and saw "recur. payment to Classmates-Memory Lane for $39.00 I haven't even been on that site in more than a year...how could I have ordered something without visiting the site.

W
W
weird
New York, US
Jun 10, 2011 2:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

renewed membership with out authorization membership was a scam did not work after a month
don't know how they had my credit card number
make sure this does not happen to you

H
H
Harold Bergquist
Akron, US
Apr 10, 2011 10:57 am EDT

I do not Know anything about Classmates Memory Lane. I do not know how they got my card # but I was charged $39.00 for something I never ordered, have never been on their site. Would like to get this corrected.

C
C
catwoman6527
Inverary, CA
Dec 11, 2011 2:44 am EST

An unauthorized billing amount has been made to my credit card for 40.68

Harold E. McKelvey
Harold E. McKelvey
Havertown, US
Nov 18, 2013 12:43 pm EST

on 11-15-2013 my checking account was debited by Classmates-Memory Lane [protected] WA, in the amount of $15.00: [protected]? MCC=5968. I did not unauthorized this deduction and have never used this website.

C
C
Christine Baker-Perry
Tucson, US
Aug 12, 2011 11:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was charged $39.00 through my checking account. I did not authorize this charge and want an refund immediately!

ComplaintsBoard
T
11:14 pm EDT

Classmates unauthorized withdrawal of money from credit card without notification

I signed up for only 3 months for 15.00 dollars "Classmates.com" After the 3 months assumed that the company would email me towards my end of 3 months. My computer was down a few days and was unable to notify them of cancellation just in case something like this would happen. I signed no authorization and as far as I'm concerned, that they can just help themselves out of your account when all they should have to do is cancel my membership. I wasn't even a member. It was a trial thing. Am I about to be ripped off again because of technicalities or just bein' ignorant? I called the company and the person refused to reimburse my transaction back into my credit card. I was only 2 days past the 3 months according to them. It's not just the money. It's the principle and legal scams these people get away with. I had to find the right info in order to discontinue the automatic withrawal inwhich I didn't even know about. Without joining first there is no info about this kind of process. Then it's to late to cancel.

Read full review of Classmates
Hide full review
ComplaintsBoard
B
4:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Classmates unathorized charges

I too was charged 39.00 dollars without my knowlage. how do I get my money back. I never athorized this .

Read full review of Classmates and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
anon 2
Wallingford, US
May 16, 2011 5:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

ANytime you deny a charge on your CC they have to take it off. It remains off unless the company can prove that you owe them. So you should call the company and tell them you never authorized the charge and that it was fraud for them to do so, and then call your CC and have the charge reversed until its all figured out. I'm not a lawyer, but I have done it before and it has worked.

ComplaintsBoard
B
3:14 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Classmates unauthorized charges

My account was charged 39.00 without my authorization for something I did not order and do not want. I have no idea why they are charging my account. I want my account credited back !

Read full review of Classmates and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
R
R
Robert Hayne
Rapid City, US
May 23, 2011 2:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I tried to contact Classmates/Memory Lane (CML) about a billing on my account that was not authorized by me, here's what they ask me to do. Re-register all pertinent information including card information so that I may then go to accounts information to cancel a membership to which I never belonged to begin with. They have so little info on my ghostly account that I cannot access it without re-registering. If you do re-register it shows up as a new account and you cannot erase your old account without a password that you do not have, and so it goes. I am trying to contact these people by letter and phone. [protected] is the billing number I have. I'm sure it is no good . CML if you are listening, cancel everything with my name on it. CML had a sujestion box on their website, but I could not access it. If this complaint site can do anything for me, please help all of us who have been taken advantage fo. Thanks Robert Hayne.

The Lidman Foundation
The Lidman Foundation
Lewisville, US
Mar 07, 2013 12:11 pm EST

Brenda will do it for you.

C
C
Catherine M Moriarty
Wheaton, US
Mar 07, 2013 12:04 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I do not want to renew classmates-memory. Please remove my name and credit my account.

H
H
HowardBeale
, US
Oct 11, 2011 7:25 pm EDT

Try this: My PayPal account was charged $39. When I called to cancel they told me that I agreed to this and the subscription charge was clearly stated on the top of the agreement. I never made an agreement with Memory Lane and it was not auto renewed with Classmates. He refused to refund the fee. I asked him if he had ever rented a car, and that did he know that if the insurance didn't cover an accident, he agreed to allow them to attach his home and place a garnishment on his wages. He told me he was aware of this. That is funny since I made it up! When I asked to talk to a supervisor or a person that had the authority to issue a refund he folded and magnanimously did me the favor of a "one time only" credit of the $39.

Classmates Customer Reviews Overview

Classmates.com is a social networking service aimed at connecting users with friends and acquaintances from school years, ranging from kindergarten through college and military service. The platform allows members to reconnect with old classmates, browse digital yearbooks, and attend or plan class reunions. Users can create profiles, search for former classmates, and share memories. The service operates primarily in the United States and offers both free and premium membership options, with additional features available through subscription.

Classmates In-depth Review

In summary: Classmates.com is a nostalgia-driven platform that allows users to reconnect with old school friends, browse yearbooks, and reminisce about their school days. While it offers a unique service, the experience is mixed, with some users finding great value in the nostalgia and connections, and others expressing concerns over privacy and the cost of premium features.

Overview of Classmates.com: Classmates.com is a social networking service aimed at helping individuals reconnect with friends and acquaintances from school days. It provides access to a vast collection of digitized yearbooks and enables users to search for people they went to school with.

Ease of Use and Website Navigation: The website is user-friendly, with a clear layout that makes it easy to search for schools, classmates, and yearbooks. Navigation is intuitive, allowing users to quickly find the features they are looking for without much hassle.

Membership Options and Pricing: Classmates.com offers both free and paid membership options. The free version allows for basic searching and viewing of profiles, while the premium membership provides additional features such as message sending and reading, and access to yearbook pages. Pricing for premium membership varies and may be subject to change, so users should check the latest rates on the website.

Features and Functionality: The site boasts features such as the ability to create and attend reunions, a vast archive of yearbooks, personal profiles, and the option to share photos and memories. Premium members enjoy enhanced communication tools and better access to yearbook content.

Database of Schools and Yearbooks: Classmates.com has an extensive database of schools and yearbooks, which is one of its most appealing aspects. Users can find yearbooks from different years and schools across the United States, making it a treasure trove for those looking to take a trip down memory lane.

Reconnection Success Stories: There are numerous success stories shared by users who have reconnected with long-lost classmates and friends through Classmates.com. These anecdotes add a personal touch and validate the platform's purpose.

Privacy and Security Measures: The site claims to take privacy and security seriously, offering users control over their personal information and who can view their profiles. However, there have been concerns and complaints about privacy in the past, so users should review privacy settings and terms carefully.

Customer Support and Service: Customer support is available through a help center and direct contact options. The responsiveness and helpfulness of the support team can vary, but there are resources available for users who need assistance.

User Experience and Interface: The user interface of Classmates.com is clean and straightforward, contributing to a positive user experience. The site's design is somewhat dated but functional, and it does not hinder the overall usability.

Mobile App Availability and Features: Classmates.com offers a mobile app that provides convenient access to the platform's features on the go. The app includes most of the functionality available on the website, although some users may find the mobile experience to be less comprehensive.

Community Engagement and Interaction: The platform fosters community engagement through forums, announcements of reunions, and the sharing of memories. Interaction levels can vary depending on the activity of the user base from specific schools.

Success Rate in Finding Classmates: The success rate in finding classmates can be quite high, especially for those who attended schools with a large number of registered users. However, success can vary widely depending on the school and the year.

Additional Services and Products: Beyond reconnecting with classmates, the site offers additional services such as the sale of memorabilia and the ability to print yearbook pages. These services provide added value for those looking to own a piece of their past.

User Testimonials and Feedback: User feedback is mixed, with some praising the site for helping them reconnect with old friends, while others criticize it for issues such as privacy concerns and the cost of premium features. Prospective users should read multiple reviews to get a balanced understanding of the service.

Comparison to Competitors: Compared to other social networking sites, Classmates.com is unique in its focus on school connections and yearbooks. However, it faces competition from broader social networks that are free to use and offer more modern features and interfaces.

Pros and Cons: Pros include a unique niche for reconnecting with school friends, an extensive database of yearbooks, and nostalgia-inducing features. Cons are the cost of premium features, privacy concerns, and a somewhat outdated interface.

Final Verdict and Recommendations: Classmates.com is a specialized platform that can be a valuable resource for those looking to reconnect with school friends and revisit their past. However, users should be mindful of privacy settings and consider whether the premium features are worth the investment for them. For those interested in school-based networking, it's worth exploring the free membership to gauge the site's value on an individual basis.

How to file a complaint about Classmates?

1. Log in or create an account
2. Navigating to the complaint form
3. Writing the title
4. Detailing the experience (make sure to expand on this one)
5. Attaching supporting documents
6. Filing optional fields
7. Review before submission
8. Submission process
9. Post-Submission Actions

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Classmates contacts

Phone number

+1 (206) 301-5700

Website

www.classmates.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Classmates?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Classmates Customer Service. Initial Classmates complaints should be directed to their team directly. You can find contact details for Classmates above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Classmates. Discuss the issues you have had with Classmates and work with their customer service team to find a resolution.