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CB Banks Citizens Bank Debit card
Citizens Bank

Citizens Bank review: Debit card

K
Author of the review
7:22 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Tonight, I have tried to make four on-line purchases with my debit card and all were denied because the card is no good. It works fine in store. I spent an hour on the phone, after I got cut off and had to call back, was transferred three times which equals four people, in four different departments and they all said the same thing. They don't show anything wrong, they don't know why the card is not working, there is nothing they can do. Well they can do nothing for someone else because I am changing banks after 15+ years. If you cannot figure out why your own debit card does not work what are you good at. And just for measure if I could speak to someone who speaks English well it would be a plus.

And why is it you have to repeat the same questions every time? Transfer the information if you transfer me.

Done with these folks.

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  1. Citizens Bank Contacts

  2. Citizens Bank phone numbers
    +1 (877) 360-2472
    +1 (877) 360-2472
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    Checking and Savings Accounts
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    Student Loan Applications
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    Education Refinance Loans
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    Education Refinance Loan Applications
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    Application for a New Home Loan
    +1 (800) 999-0216
    +1 (800) 999-0216
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    Existing Home Loan
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    New Mortgage Applications
    +1 (800) 234-6002
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    Existing Mortgage Customers
    +1 (888) 333-5145
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    Credit Card Applications
    +1 (800) 684-2222
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    Credit Cards
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    Personal Loan Applications
    +1 (866) 999-0107
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    Personal Loans
    +1 (877) 670-5200
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    Existing Business Banking Customers
    +1 (800) 428-7463
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    New Customers
    More phone numbers
  3. Citizens Bank emails
  4. Citizens Bank address
    1 Citizens Plz, Providence, Rhode Island, 02903, United States
  5. Citizens Bank social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 22, 2025
  7. View all Citizens Bank contacts
Citizens Bank Category
Citizens Bank is ranked 49 among 412 companies in the Banks category
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