The complaint has been investigated and
resolved to the customer's satisfactionResolved Citizens Bank — overdraft fees
resolved to the customer's satisfaction
I have had my Citizens account for over a decade. I have been unemployed for 6 months in this economy and barely getting by. It is a struggle. In the past week, due to my unemployment check getting posted a day late, Citizens allowed 7 charges to go thru for gasoline ($27), groceries ($55), Walgreens ($8), and 4 other charges all of less than $25. I was charged a $39 overdraft fee for each and every one of them totalling $234 and a total of over $300 in the past week. That is nearly one-half of my unemployment check! I asked why they allowed the charges to go thru and they said "With the small amount of each charge, we see it as a customer service to allow them to pass" - even though they charge ME more than any of the charges actually were! Now I don't have enough in my account for my child support check. What a rip-off!! And they refused to credit any of those charges back! THEN they offer me an application for overdraft protection, that they turn down because I have "insufficient income".