CB Banks Citibank

Citibank review: Worst customer service

M Jones234 of US

Jan 05, 2026 5:43 pm EST

Verified customer

Featured review

I have a Macy's American Express Credit card and have had it for several years. Recently, Citibank started handling Macy's accounts. Since then, it has been nothing but a total nightmare! I have 1 authorized user on my account, my daughter. I also have alerts set up on ALL of my cards and Macy's is no exception.

A few months ago, I received new Macy's cards in the mail although my cards weren't expired nor did I request replacement cards. I was not sent any correspondence from Macy's as to why. I called them and they stated that they were just sending all cardholders new cards and to destroy current cards. I did as instructed. However, now they are refusing to allow me to set up text and email alerts on both of my cards and state that I can only have alerts set up for 1 card. This causes me not to know what my daughter spends unless she tells me or I log into my online account. This was not the case before they mailed out these new cards.

I have called and been placed on hold for 30-45 minutes several times, only for the line to be answered and no one there. Today, I did get a representative in tech support and she was extremely rude telling me only one primary card can receive alerts. They have also not given me credit with their rewards program as agreed due to the 2nd card on my account not being linked.

This seems dishonest and the customer service is atrocious now. I will not be forced to close my account and lower my credit score due to their poor performance. I would like to report this concern and have the issue recertified. the tech support manager hung up the phone in my face because I continued to tell him that just months earlier my daughter and I both received text and email alerts whenever either card was used by either of us. Macy's/Citibank cares nothing about my safety as they just sent activated cards in the mail with no warning and refuse to honor their own alert system.

Recommendation: steer clear of citi bank

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Citibank Contacts

Citibank phone numbers

+1 (800) 285-3000

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4%
Confidence score

USA

+52 55 2262 3911

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11%
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Mexico

+1 (416) 947-5500

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Canada

+54 11 4329 1772

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+55 11 4009 3818

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100%
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Brazil

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100%
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Brazil

+55 11 4009 3000

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Brazil

+57 1485 4000

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Colombia

+593 2393 9043

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100%
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Ecuador

+595 216 202 400

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Paraguay

+51 1221 7000

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Peru

+51 1215 2080

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Peru

+51 1215 2216

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Peru

+598 2198 7113

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100%
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Urugay

+58 212 705 2039

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100%
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Venezuela

+58 212 705 2614

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100%
Confidence score

Venezuela

More phone numbers

Citibank emails

info@citi.com

100%
Confidence score: 100%

Support

Citibank address

Citi, 388 Greenwich Street, New York, 10013, United States

Citibank social media
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Jan 06, 2026
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