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1.6 1065 Reviews

Citibank Complaints Summary

160 Resolved
891 Unresolved
Our verdict: With Citibank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Citibank reviews & complaints 1065

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4:00 pm EST
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Citibank Credit Card

I've had two credit cards for over 20 years with Citi. There were some obvious multiple fraudulent charges on my card for $.01 and $1 recently. Luckily I check my account continuously. I'm surprised Citi didn't flag those charges as fraud. I call Citi and I talk to someone who advised me to wait until the charges post and then dispute them? Why? Someone has my credit card info and let's stop the charges now before they charges something big. I insisted I need a replacement charge. I'm not sure why they would advise we to wait when it was obvious fraud? I may not use these card anymore because I don't want to have this happen again. I have plenty of credit with other companies that are on top of fraud.

Desired outcome: I want Citi to take notice of their lack of fraud and either train their staff better and definitely treat their customers better.

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11:50 am EST
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Citibank Home depot credit card - experian reports may report identity theft from dark web - unauthorized charge of $56.00 on 11/9/21 on this credit card

Per above, I have immediately tried to contact Citibank and report this. The wait for customer service was over an hour so I hung up the phone.

Tried two other numbers, including their "Fraud Dept." number, which only referred me to robo options, none of which included speaking to a human being. Useless.

I am reduced to writing a snail mail to their corporate office in Sioux Falls, SD.

This is just outrageous.

Desired outcome: Removal of $56.00 charge to Home Depot credit card

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7:31 pm EDT
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Citibank Charging account for items I did not purchase.

Citi cards took it upon themselves to send me items that I did not request stating they sent me something advising that I had 15 days to respond and if i did not respond then they would send items to me each month. What freaking since does it make for you to send and charge a customer for items that you decide to send and continue sending without the customers consent. Citi has charged my account from July to Oct with $79.99 each month plus a $19.99, $6.49, $6.99. When I spoke with customer service on 2 different occasions one advised that I could keep the items with a 25% refund which I informed her again that I did NOT order anything and I do not want them. She then gave me the return address. The next day 11/3/21 I spoke with agent 474 who advised that I could only return the last 2 items that were sent to me because the time frame had expired with the other items. I know that I should have been paying attention to my bills instead of just paying them but this is fraud. How are you going to say a person has 15 days to respond and when they don't you determine they want something that they never ordered. I want my money back with the interest they charged as well as the company being charged with fraud. Thank you in advance Sonya Dalton, 108 Ridge street, Reidsville, NC 27320 [protected]@gmail.com, [protected]

Desired outcome: I want my money back with the interest that was charged as well as the company being charged fraud.

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2:44 pm EDT

Citibank I want my final balance from my checking Account.

I opened a checking account with Citibank in August 2019.
Then 0n August 20 I make a deposit of $8k and $100 transfer from my Chase bank, I received debit card and password.

One month after I went to study abroad, as soon as I arrived in UAE Citibank without announcement closed my account and still have my 8k balance.

I have been trying to receive my balance for more of 2 years now. It seems like nobody knows what to do or where should o go to fix it, I keep requesting to send check to me, but it never arrives. I have called them 46 times so far but talk to wall makes more progress. This bank should be closed for take money from people without any shame.

Desired outcome: I want my $8k + back since I never used card or cheque from Citibank

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2:54 pm EDT

Citibank Customer service.

I have used a Costco Citibank card for years. I have always paid my balance (or more) in full each month. In 2020, I spent $84, 000 on this card. Citibank made money on my transactions.

Payments to two vendors got lost in the mail in September 2021; one vendor was Citibank. Without any warning, Citibank shut down my credit card and all my calls to Citibank were directed to collections. I found out there was a problem when my credit card was declined for a $25 purchase.

Very, very bad service. I have shut down this card. I will not patronize a creditor who thinks so little of a long standing customer to turn off a credit card without any warning. Shame on you Citibank. Your card is not exclusive to Costco. I am using another Visa for all my Costco purchases. I will never use Costco Citibank again.

Desired outcome: Warning to other users.

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8:31 am EDT

Citibank I have complaint about the citi bank uk for release my fund

I have did complaint last tow week ago sir I want do please see the metter
Because last ten years I cannot release my fund their bank is Citibank UK and I
Have send my all document with the complaints
Thank you
M kamal babu

Desired outcome: m.[protected]@yahoo.com

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Update by mkamal babu
Nov 02, 2021 4:13 am EDT

Dear sir I have complain tow weeks ago but I don't got any response from your departsment I am very upset for my fund because I don't release fund last ten
Years and i write my bank account officer he don't answer my mail and his email
Is bloke my mail after last year 2020 account department have write me a mail
And said send money for account reactivation fee then you can tansfer your fund
charge is( 1, 617GBP)sir where I found this huge amount because I have paid
All ready marginalflu action charges and if I have to give the account reactivation
Fee before they have send(500GBP) and now they have said another word I have
Send you the document with this complaint and sir I want true justice I want
Back my money
Thank you very much

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12:27 am EDT
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Citibank my debit card

they locked my account for no reason i wouldnt have had any fraud on my accound i lost my home my busniess everything i call and asked them about fees that constantly being took out my account then things got crazy my daugther read reviews on the bank and was like mom this not good. so i knew i was approved for my sba grant cause we lost everthing in hurricane ida and was relocated. im a single mom of 4 gitls i have my 5 grandkids and i take care of my disabled brother. i only had them as a bank because my last bank account was hecked. well after i called to check to see if i had a pending deposit they asked of how much i told them they said no and hung up. later that day they locked my account. no money to feed my family we were sleep in my vehicles i ot covid bp 187/113 .. i cried and begged them to tell why are they doing this the couldnt tell me they would be so mean im already sick weak no strengthen to just go off just crying but trying not to let my family see me cry. this is so heartbreaking . we found a new place they holding my money, i am not rich are even close to it every penny counts for me please help me find someone to help me get my money

Desired outcome: i want my money outof my accounr asap and they need to be stopped

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5:05 pm EDT

Citibank cancellation/closing of account

My father inlaw wants to cancel his account. He is 94 years old and I handle all his financial and business affairs. He cannot see and does not drive. I had a 3 way conversation going with a supervisor in the fraud department and he said he cannot do a 3 way call and the primary holder would have call in himself. Again I responded he CANNOT SEE so dialing the phone is out of the question.
I said ask him hi9s security questions, the supervisor said I cannot take the call he needs to call in...DAH! COSTCO CHARGED HIS ACCOUNT for $120.00 and they said call Citibank close the account and they would refund the money and zero out the account.
The call is recorded so you can check, I said I pay the bills and this will not be paid, I will not pay any interest on this charge, I said put a dispute on the amount. he said I cannot take the call, I then said you can call him but he can't give you anything that involves reading after a few choice words, we ended the call. This supervisor is not doing you any goodwill and should be remove. There are circumstances that a supervisor should use his common sense especially when I repeatedly said he is 94 years old and cannot see.
I am asking that you close his account, get costco to refund the charge and zero it out. Please call me for account info such as acct number etc.
Thanks
Gerry Lullove
[protected]

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1:54 pm EDT

Citibank Restricted what we could charge on our business account

October 12, 2021 called Pacific time 2:54PM - cell number [protected]
#1) We were unable to charge more than $160 on our city business account. We tried to charge $600.00 and our account has over $20K-
#2) Citi makes clients answer a ton of robot questions before switching us to a customer service person. This took 15 minutes, so I told service person the automatic questions sucked, he hung up on me! The second time, I have no idea why we got disconnected. Horrible experience.
#3) total times called was 3 before I was able to speak with someone without being disconnected, all the while trying to get the answer to "why the charge limit is only $160"?
#4) Answer: Citi has installed dollar restrictions on all accounts!
#5) We are done with Citi and their customer care and are now switching all accounts away from Citi - reason - no customer care and when we do reach a person they are rude.

Desired outcome: Who knows if the agent will do what we ask, remove restricitons from our business account.

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12:22 pm EDT

Citibank My account

Citibank bank closed my account for no reason. They started doing weird things after I called to check a status on a direct deposit I was supposed to receive. They started declining my card then when I got a deposit they would say i'm in overdraft i'm like how I haven't even made a transaction. Then i'll get an email saying thank for paying on my account I avoided an overdraft fee. I'm like what in the heck. T they locked my bank account friday night then all weekend my kids and I stuck with no gas in the car barley food. Baby formula. They wouldn't give me the number to call the department I needed. Until monday and it was a holiday. Then I get then on the phone they said it was another department over them and they didn't have the number to them

Desired outcome: They really need to be stopped my blood pressure went to 186 over 112 i was so over

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2:56 am EDT

Citibank I have complaints this about the bank from the citi bank london

I have written these complaints about the fund release from the city bank UK international remittance office foreign operation department London promenade level Cabot place east Canary Wharf London 14 4qs last year 2015 my corespondent director MR Henry Cunningham write me email and told me your account is e gold plus document you have to pay for re activation fee eighth then I have written to him and said sir I have already paid margins fruition charge why I paid. Then again told me you have to pay or not, we are clocked your account after. Then I have told him sir give me few time I will manage one after then I send to after a month I have manage fee 500 GBP and write to him sir I have manage 500 pounds GBP then he. Told me you have to pay 1,117 GBP then I told him sir where I found rest of money after then don't answer my email and bloke my email then 2015 and now sir I can not get my fund after then I Desi I complained your department then I knock your door. For true. Justice sir please help me to get my fund from the bank and I want back my money sir if you do I shall be grateful to you thank you very much sincerely yours
M Kamal Hossain Babu
Section 2, Block Cha House No87/88
MIRPUR Dhaka 1216 Bangladesh
m. [protected]@ yahoo.com
cell -[protected]

Desired outcome: m.[protected]@yahoo.com.

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Update by mkamal babu
Oct 13, 2021 8:02 am EDT

Please accept my complaint. I have sent all required documents. Please review my documents and reply me as soon as possible.
Thank you very much.

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6:19 pm EDT

Citibank Dishonest business practices

In June, 2021 I called Monica Ray who had called my mother in response to a credit card consolidation card. My mother, June Casso, is 91 years old, and I have recently begun helping her with her finances as she is very forgetful. Monica Ray put me in touch with "Marissa" who supposedly does not have an outside line, after an indepth conversation with Marissa, during which she was very understanding - even stating her grandmother was having similar issues. During that conversation I told her the $1300.00 origination fee was not feasible for my mother who is on a very limited income. Marissa promised to reduce this fee by 50%, a credit of $650.00. When no credit was received I began to call Monica Ray several time a week, initially I was told Marissa's son needed surgery she would be unavailable. In August Monica Ray told me the credit would be put on the credit card that was used for the origination fee. After calling Monica Ray 2-3 times/week for several weeks and leaving messages, it became apparent she was not taking my calls. In addition to the $1300 "origination fee" a fee of 256.50 was also charged to my mothers account. I am very sorry that I ever had my mother transfer her balances to Citi Bank, only to be led on by lies! I find it unconscionable that a large banking corporation such as Citi would lower themselves to lie and cheat in this manner. As a side note the $1300.00 was paid to "Integrity Business Park" quite an oxymoron isn't it?

Your reply would be appreciated.

M. Karen Bilodeau
95 Saw Mill Road
Middletown, CT 06457
[protected]@yahoo.com

Desired outcome: The $650.00 credited to the card it was taken out of, as promised.

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9:05 am EDT

Citibank Extended warranty/ Chasing your Tail benefit

I was denied a claim that even had professional installers documentation that the unit had failed.. Citi then requested a photo of the broken stereo AFTER a new one had been professionally installed with the old unit being recycled..the store manager printed out a recycling ticket even.. I gave them everything they asked for. It's barely over a hundred bucks..

Desired outcome: Money refunded

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7:32 pm EDT
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Citibank hard injury for two year

I checked my credit report and find the Citibank on hard injury Jan 29th 2021 . I am not the Citibank member or I never fill the application for Citibank. I wasn't interesting in Citibank. the Citibank kept mailing me and try to offer me but I wasn't interesting. Why Citibank showed and Citibank was on my hard injury? I did not fill the application for Citibank period ! or I am not Citibank member . I decided to mail it to Citibank but there is two different address.. it 's possible fraud or scam. I dont know where it comes from. I want Citibank to remove it from hard injury.

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4:10 am EDT
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Citibank Bank Account Closed: No Warning, No Verbal or Written Notice, No Explanation

I sent my son money on CashApp and when he went to access the funds at an ATM, he discovered that his bank account was closed. There was no warning or notice given - no phone call, no letter, no text, no email. There was no explanation given (that made sense). He was told that his account was closed on September 10, but I sent the money from CashApp on September 14. When he called Citibank, he was given the runaround. He documented speaking to at least 15 representatives and was told one lie after another.

One person told him he closed the account himself. Another person said his account was closed because my daughter sent him money through Zelle. Since when did receiving money from a family member on Zelle become a reason to close a bank account? None of this makes sense.

He was bounced around the Fraud Department and then some other department. We have no idea why all this happened and why no one could tell him why his account was closed. This type of strange behavior makes you wonder if the bank is engaged in some kind of customer discrimination scheme that it is covering up.

Also, this is the second time that this has happened. The first time, after getting the runaround for almost a week, someone was able to help him get his account re-opened. But this time, he was told it could not be done. He was told that he would have to come into the bank to open another account. Well, the problem is that he is overseas right now. So, he is screwed. He opened this account before leaving and he was assured that Citibank could meet his banking needs. But this has not been the case. This situation is so bizarre I am certain he will hire an attorney. Another thing I wonder about, are real people capable of providing customer service or do the AI robots run customer service now?

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5:09 pm EDT

Citibank I received a counterfeit 100 dollar, bill from the woodland hills, ca bank

I am trying to get my 100 dollars back from the bank.

The lady who was helping me was Ingrid. The bank number is [protected]

The location of the bank is 7119 topanga canyon blvd
canoga park, ca. The have the report of the 100 dollar
bill.

I was asked to give Ingrid 5 working days to contact her.
I went back the bank and was told that Ingrid is gone for
two weeks.

I am still waiting to get my money back

Desired outcome: I would like my money back.

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4:18 pm EDT
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Citibank My Account

When I logged in to pay my bill this month Sept 8th, the website looked different. It kept telling me to register my card. The whole website looked different. I couldn't find out where to Pay My Bill. After about an hour I decided to call the number on the back of my card. The automated voice prompted me through how to pay my bill and also gave me my balance. The app on my phone does the same thing. Is this credit card closed? If so why? I went online to see if there were any complaints and I was completely surprised as to what I was reading about closed accounts. If its closed its closed, I just wish that you all could have done a better job at going about this. It really hurt credit scores and hurt a lot of people's lives. It is really funny because I was telling my daughter just yesterday that this was my favorite card. She has great credit and she was just getting ready to apply. I don't know what all of this means.

Desired outcome: Please reinstate my credit

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2:02 pm EDT
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Citibank Checking account closed with citibank

After suddenly having trouble logging into my fairley new citi account one day, the citibank sent me an email on august 27, 2021 saying my account will automatically close with no explainations to why or any prior warnings. All the email stated is that I violated terms and contact the fradulent department and press option 4 to discuss the matter further if I have any questions? So, that is exactly what I did, within a weeks times after calling on different days, calling a few times a day, after talking to atleast 15 different people in total, no one could tell me why my account closed or what suspected fraud activities were made? I was told by one service rep that I was sent a letter... That never came, another service rep informed me the upper department//management of the fraud department will not tell them why my account was closed and just wait on a letter... Once I explained that a letter, I should have gotten by that time, never came, the service rep replied that she will email the upper/back office to issue me out another letter... At that point, I just hung the phone up in her face! They were sounding like idiots!... I knew something was wrong when no one could tell me why my account was closed... Not a soul! Two male service reps had me to go through all these steps to make sure I am the account holder, once verified, they put me on hold to ask the fraud department what's going on, they came back to the call stating "your account is under investigation and I cannot give you anymore information at this time, I am going to drop this call now" they are the fraud... These ppl are scamming and must be stopped!

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Sister Z
Chicago, US
Sep 22, 2021 8:00 pm EDT
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The exact same thing happened to my son. I sent him money on cashapp and when he went to access the funds he discovered his account was closed. No warning, no letter, no email, no phone call, no text -- NOTHING. Plus, no one could give him a reason. Like you, he also spoke to 15 different agents and heard 15 different lies. They seem to be covering up something.

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keeda1980
, US
Oct 15, 2021 12:33 am EDT
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Replying to comment of Sister Z

samething im going through

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Robb Thiem
, US
Sep 11, 2021 7:14 pm EDT

This just happened to me last week. I received a offer in the mail stating that if I opened a checking account and added $x in funds I would receive a $x bonus in 80 days or whatever. I opened the account and funded it only to receive an e-mail closing the account a few days later:

"Hi, R... We periodically review customer accounts and assess account activity. Based on a recent review of your REGULAR CHECKING account, we found that you have violated the terms of your account per the client manual.
As a result, your REGULAR CHECKING account and any other Citi accounts you have will be closed within 60 days of the date of this communication. All of your accounts are now restricted from receiving deposits or credits, effective immediately."

I think they have finally figured out that I do this every couple years. Get an offer in the mail, open and fund an account, get the bonus, close the account, repeat in a year when they send me an offer in the main again.

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12:23 pm EDT

Citibank Frozen checking account w/no notice

On 9/5/21, I purchased a car battery from walmart for $127.01 - I was unable to get to walmart auto center before they closed at 6pm due to my scheduled ride being late. Once I got home, I cancelled the purchase because I needed to find a battery for my car. I chatted with walmart and was given the cancellation email & reference number for the conversation thread showing that they had released the funds. I call citibank inquiring about a credit because I need that $127.01. They informed me that due to it being reversed on walmart's end; they are unable to provide a credit. I became upset because the purchase, the cancellation of said purchase were done on the same day! Finished with being told that I will just have to wait because there is nothing that can be done. Every other bank issues a temporary credit for situations such as this. But citibank - their hands are tied.
The next day (labor day), I wake up proceeded to check my account in order to see what I can do with however much money is my account in regards to getting my car up and running. On the app, I kept being told to reset password - why?! So I go to the actual website to access my account - don't recognize that login information, again reset password. So I did just that, finish and go back to login - dont recognize that login information. Now i'm livid! I call citibank - put in my social security number and the automated response was sorry but we dont have an account with that social security number.. Wtf! I get a customer representative on the phone, who informs me that a hold has been placed on my account! I asked why?! He responds I don't know they don't give us that information. So who can give me that information?! He doesn't know… I angrily asked to speak with a supervisor. 45min later, she comes on and I ask why am I not able to access my funds, my hard earned money?! She states the same thing "there is a hold on your account." I got that part already - I asked why?! She, the supervisor says she doesn't know… omg so who the fu*k knows?! Its a holiday and I have no access to my money and all everyone can tell me is they dont why and they dont know when, an eta does not exist on when the hold will be lifted! Are you fu*king kidding me! Its my money! While researching on what I can do; I see every article states that bank institutions are required to send out a notice of the account being frozen and or explain to the customer why this has happened in the first place..
Nobody has told me [censored] - I get paid on thursday and I have bills to be paid and citibank is fu*king w/me and my goddamn money.. This [censored] has to be illegal - I mean who/ what the fu*k gives them the power to have control over money I worked for?! I have been nothing but to wait.. To motherfu*king wait! When I say im livid, I am livid!

Desired outcome: Contact from Citibank; Release HOLD on my account

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Carol Magsam Huseman
, US
Aug 05, 2022 7:50 am EDT

Reading through these many posts by these kindred victims and surely many more of Citibank's harmful, fraudulent and unaccountable practices is urgent motivation for personal and institution of a class action lawsuit for damages, hardship and stress induced pain and suffering.

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9:34 am EDT

Citibank NSF fee on checking account

This is a new checking account. I set up a 2x a year payment with my insurance company when I opened this account. Payment from my insurance company was returned due to NSF on Thursday 9/2 No notification on my on line account Friday 9/3. Only until Saturday 9/4 was there a fee and a returned check. I called and the system would not reverse the fee. I had to wait 5 days (over a holiday weekend)9/7 to notify the insurance company of a returned payment. Every Friday I have a direct deposit of over $1300 going into my account. The check should not have been returned, a few hours later there was sufficient funds. Please reverse the NSF fee of $34.

Desired outcome: $34 fee

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Citibank Customer Reviews Overview

Citibank is a well-known financial institution that offers a wide range of banking services to its customers. The bank has received numerous positive reviews from its customers, highlighting its excellent customer service, competitive interest rates, and user-friendly online banking platform.

One of the most significant advantages of Citibank is its customer service. Many customers have praised the bank for its prompt and helpful customer service representatives who are always available to assist with any queries or concerns. Additionally, the bank's online banking platform is user-friendly and easy to navigate, making it convenient for customers to manage their accounts from anywhere.

Citibank also offers competitive interest rates on its savings and checking accounts, which is another major advantage for customers. Many customers have reported that they have been able to earn higher interest rates on their deposits compared to other banks.

Overall, Citibank has received positive reviews from its customers, with many praising its excellent customer service, competitive interest rates, and user-friendly online banking platform. If you're looking for a reliable and trustworthy financial institution, Citibank is definitely worth considering.

Citibank In-depth Review

Overview of Citibank: Citibank is a well-established financial institution that offers a wide range of banking services and products to its customers. With a global presence and a strong reputation, Citibank is known for its reliable and trustworthy banking solutions.

Services and Products Offered: Citibank provides a comprehensive range of services and products, including checking and savings accounts, credit cards, loans, mortgages, investment options, and insurance solutions. With such a diverse portfolio, customers can easily find the right financial products to meet their needs.

Accessibility and Convenience: Citibank offers a high level of accessibility and convenience to its customers. With a user-friendly website and mobile app, customers can easily access their accounts, make transactions, and manage their finances from anywhere at any time. Additionally, Citibank has a wide network of ATMs and branches, making it convenient for customers to access their funds and seek assistance when needed.

Customer Service and Support: Citibank is committed to providing excellent customer service and support. Their knowledgeable and friendly customer service representatives are available to assist customers with any inquiries or issues they may have. Whether it's through phone, email, or in-person at a branch, customers can expect prompt and efficient service.

Online and Mobile Banking Experience: Citibank offers a seamless online and mobile banking experience. The website and mobile app are user-friendly, allowing customers to easily navigate through their accounts, view transactions, pay bills, and transfer funds. The interface is intuitive and responsive, ensuring a smooth and convenient banking experience.

Account Fees and Charges: While Citibank may have some account fees and charges, they are transparent about their fee structure. Customers can easily find information about the fees associated with their accounts and transactions, allowing them to make informed decisions about their finances.

Interest Rates and Rewards Programs: Citibank offers competitive interest rates on their savings accounts and other investment options. Additionally, they have rewards programs for their credit card holders, allowing customers to earn points or cashback on their purchases. These programs provide added value and incentives for customers to choose Citibank.

Security Measures and Fraud Protection: Citibank prioritizes the security of its customers' accounts and personal information. They have robust security measures in place, including encryption technology and multi-factor authentication, to protect against fraud and unauthorized access. In the event of any suspicious activity, Citibank has a dedicated team to investigate and resolve any issues promptly.

Branch Network and ATM Availability: Citibank has a widespread branch network and a large number of ATMs, making it convenient for customers to access their funds and seek assistance. Whether customers are traveling domestically or internationally, they can easily find a Citibank branch or ATM nearby.

Reputation and Trustworthiness: Citibank has built a strong reputation for its reliability and trustworthiness. With a long history in the banking industry and a global presence, customers can trust that their finances are in safe hands with Citibank.

Additional Features and Benefits: In addition to their core banking services, Citibank offers various additional features and benefits. These may include financial planning tools, educational resources, and exclusive perks for certain account holders. These additional features enhance the overall banking experience for customers.

Comparison with Competitors: When compared to its competitors, Citibank stands out for its comprehensive range of services, global presence, and strong reputation. While each bank has its own strengths and weaknesses, Citibank offers a well-rounded banking experience that caters to the diverse needs of its customers.

Overall User Experience and Satisfaction: Overall, Citibank provides a positive user experience and high levels of customer satisfaction. With its user-friendly platforms, convenient access to funds, and excellent customer service, customers can easily manage their finances and feel confident in their banking relationship with Citibank.

Pros and Cons:

  • Pros: Wide range of services and products, user-friendly online and mobile banking experience, strong customer service and support, global presence, robust security measures
  • Cons: Account fees and charges, interest rates may not be the highest in the market

Conclusion and Recommendation: Citibank is a reliable and trustworthy banking institution that offers a comprehensive range of services and products. With its user-friendly platforms, convenient access to funds, and excellent customer service, Citibank is a recommended choice for individuals and businesses looking for a reliable banking partner.

How to file a complaint about Citibank?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have one, please register by providing the necessary details to create a new account.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize your main issue with Citibank. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service interactions, problems with account management, issues with transactions or fees, difficulties with loan or credit services, or any other relevant incidents. Include dates, locations, and any communication you've had with Citibank representatives. Describe the nature of the issue clearly and list the steps you've taken to resolve the problem, including any responses received from Citibank. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Citibank to address your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have completed all the required fields and that your submission is as detailed as possible.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the status of your complaint and to engage with any potential resolutions offered by Citibank.

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Contact Citibank customer service

Phone numbers

+1 (800) 285-3000 +52 55 2262 3911 More phone numbers

Website

citibank.com

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Use this comments board to leave complaints and reviews about Citibank. Discuss the issues you have had with Citibank and work with their customer service team to find a resolution.