AT&T

I signed up with att uverse and 2 months later I can't get them to pay for the damages done to my TV. Something happened when the tech installed the box and left powered off the tv and then powered on a few hours later and tv screen was messed up. Called them and they said NOTHING they did caused that and they were not going to pay. After many hours with customer service, tech's not showing up and no one returning my phone call. I had a TV repair company come and look at the TV which then told me that some component board was messed up and seemed to think it happened once the TV powered back on. sounds to me this is AT&T 's problem however I can not get them to hold themselves responsible. This has to be the worst customer service I have ever seen. I believe uverse will put them under and I hope it happens. I hope people read this and reconsider AT&T's uverse junk!
one satisfied dish network customer

I called att to cancel my long distance services and one of the workers told me if I would purchase a home cordless phone for five payments of 13.99 that my long distance would go down to 9.00 a month. Oct got my bill I was charged 36.20 for longdistance service, and when I called att they told me that purchasing that phone nothing to do with my plan that was just a way to sell that phone to me. Call back to talk to a supervisor and they would not refund me for that phone and it was false information on there company behalf.

ATT sales persons from San Deigo came to my door steps at fremont, CA for a ATT package of TV/Net/Phone for $109.00 a month with a $50.00 refund and I agreed for the installation and service. I signed a contract package and have recipts for $109.00. Days later a Technician came and stalled the equipment with service. Not even a month later we received a bill of $274.00. To our surprise we contacted the ATT Bills department and their explanaltion was the amount on the bills was retrofit with advance payment. It was 19th of the month and they cahrged a full month bill. This was not explained by either sales perosn or the installation technician who had modified my contract without my consent. Upon calling the ATT numerious times, which takes approxmatly 2 hours to reach the right people of ATT U-Verse, they finally adjust my bill by $54.00 but still have not send our $50.00 rebate ATT Card. It is 3 month now and if I don't hear from this "false ad rip off company", I may switch to Comcast or to a Disc Network company.I 'm also planning to file their unbusiuness like conduct and charges with Better Business Bureau, TV channels and with the City of Fremont. I have had Comcast service before but never have to go to and fro like I' doing with ATT.

For the last 15 years I have run Yellow Pages ads and each year the renewal process involved their calling me in April of May to set up a meeting, a meeting to make any changes I wanted for the next year's ads; their sending me an agreement to review and make any corrections, my signing and dating the agreement and mailing it back to them. They would then send me a letter thanking me for advertising with them.

I discovered today that they supposedly mailed me a notice in July and my not sending it back set up an automatic renewal. I never got such a notice in July. Furthermore, if I had and had renewed, don't you think they would have sent me a "thank you" letter?

I have not gotten 'any' correspondence at all from ATT Real Yellow Pages. NONE. They say they mailed the notice. I say they did not and I think the fact that they did not thank me for renewing is evidence they wanted the keep me in the dark as to what they were doing. This is preditory and I have never heard that not responding to a renewal notice constituted renewing.

I have signed anything authorizing any Yellow Pages ads for 2010 and will not be paying for ads in 2010.

To Whom Ever Will Listen:
I just spent 89 minutes on the line with the ironically named 'Business Care' department of AT&T Wireless because the phone I purchased about 6 months ago, the LG Incite, has died. I figured, ok well for the most part I've been happy w/ my AT&T Service, so I'll deal with the fact that I have to buy a new phone because I decided to not buy the insurance when it was offered to me... No Big Deal. In the past, when I had a major issue with my account, I simply called in and a supervisor was able to credit my account and I was quite happy with the outcome. But with this situation I opted for the cheap free phone before and I won’t make that mistake again so I was looking into getting the new 3GS iPhone... It’s quoted @ $499 online but I figured, since I’m willing to sign a new contract for an additional 2 years, I would see if there was any way I could possibly get the same phone for the cost a new customer would get, $299. That is a pretty steep difference in cost and I have been with the company for a while and was just coming off a bad experience with another phone, so perhaps someone would be able to help me out... The answer to that question was a resounding, “NO!” Now, I understand policy is policy and if that cost is for new customers only and that’s fine but here is where I started having issues with how I was treated today.

The customer service agent implied that I could add a 2nd line to my acct--I would be able to get the phone for the price of $299 minus the 40% new equipment discount I might receive as part of a sponsorship I get from my employer—and that I could cancel the 2nd line a month later and would be able to keep the iPhone, simply moving it over to the other line on the account minus the early termination fee. She was pretty careful to not say it directly but she made sure to say that, “if I ‘had to cancel the 2nd line for any reason, I could always move the iPhone back over to my original line.” If I had opted to do such a thing, I would have not only incurred the early termination fee along with the hit it would cause on my credit. It didn’t occur to me until after I spoke to her supervisor and she stated that I could add the 2nd line what the first rep had inferred as an option. My initial call was just to inquire whether or not I would be able to extend my contract and get the iPhone I wanted at the cost new customers could get it at... I very easily could have listened to this person and that could have screwed up my credit...

To round out my completely ridiculous conversation with the supervisor, I was informed that under no circumstances would I be able to upgrade my acct with an iPhone at this time by calling customer service without having to pay the full $699 for the phone I wanted—despite being quoted earlier by the first rep and online for the price of $499...

At this point, if I could cancel my AT&T contract without it hurting my credit, I probably would. Honestly, I was willing to pay the $499 initially for the iPhone 32gb 3Gs but just wanted to know if there was any situation where I would be entitled to a discount because I was a faithful customer willing to extend his contract who was coming off a very negative experience with a poor phone... I’ve dissatisfied and angry, to say the least.
I do not know who else to turn to and since I got no response from the ‘Contact Us’ page email, I’m sending this to whatever email contacts I can find with this company’s site... I am not happy and, frankly, I hope this is not a common occurance... I’m not looking for any handouts and as long as I’m able to still get the phone I want at the price I was quoted, I will probably be purchasing it-- if I even decide not to disconnect my services altogether... Simply put, I want anyone who is willing to listen to know how I was just treated.. It was entirely unprofessional, uncalled for, and upsetting..

Daniel Mrozinski
Essexville, MI

1) I have NEVER been informed that cell phone coverage in the HOME is not covered.

2) I upgraded to add a "family" member - for the sole use of being able to simultaneously work on our computers (specifically for instructin purposes playing Bridge; looking at hands on Internet, watching World Bridge tourneys broadcast, etc.) (family member has dial-up internet & cannot be on computer & phone at same time) Purchased 2d phone & plan in December & have been paying monthly extra $20/mo.

3) 3 mos. ago I moved to Bay Point, in 2-story house, on top of hill. I CANNOT get phone service in this home, neither calls in nor can I make calls out.

I have to walk outside & sit in the car or walk around the block - weather permitting.

I have called ATT. 1st time they checked to see how close a tower is - one is around the corner w/in 1/2 mile.

I asked if there were a "better" phone or battery that I could buy to override this problem. NO, I have the best "type" of phone (not a 3G).

After missing some very important calls (re job interviews, notice of appt. times -- (add'l note: not that many (any ? jobs) available, especially to senior female needing to supplement social security restricted income ($1200/mo))

I called back yesterday saying I wanted to cancel 2d phone service (family member phone); that I signed 2 year contract IN GOOD FAITH however, have NOT been able to use service AT ALL! I want to cancel service & NOT pay "cancellation" fee. They said I would have to pay $165 cancellation fee AND that AT&T does not guarantee phone service inside home.

I switched to Uverse, It did take them 7 days longer to install than I was promised. The service itself is ok, Time Warner has some pluses and Uverse has some pluses.
The Install tech zip-tied the Uverse outside box to a pole, instead of mounting it to my outside wall. It looked like hell, and yes the zip-ties broke and now my box is hanging upside down next to my house. I called customer service, they will be happy to come out and fix it, of course they will charge me $55 for the service call.
I believe I will be switching back to TIME-WARNER soon.
My advice is to steer clear of Uverse, they will promise the world, but will charge you when they are the cause of you problems.

I called att. For internet service on sept.10th. They told me to expect to have service in three days. It was sept.21st before I had internet access! I was also told that I would be getting a reward check, in the mail for $150. Right away I smelled a scam! I asked out right; when-where-how, would I be getting this "mystery" check. I was told two weeks from my order date to expect this check. I even made this rep. Repeat, that I would be getting a $150 check in the mail within two weeks. Because I knew we were being recorded. Of course, I never got that check. When I called to ask why, (ha-ha) the new story was, I had to wait 30 days from my order date, then go on line and apply for my reward. When I go on line, the only thing I get is a message saying that I dont qualify for any rewards! All atnt says is "sorry for the inconvenience". Since when is lying an inconvenience? I find it utterly insulting. Soooo... When my internet bill arrives, all atnt will get from me is a envelope full of "sorry for the inconvenience".

###S GO TO https://rewardcenter.att.com/default.aspx TO GET YOUR REWARD AND STOP COMPLAINING. All these complaints from people that don't have the common sense to Google "myrewards.att.com" to find the home web site. Go to the link I posted above and get your stupid reward stupid people!

Please help me I have been a victim of fraud & manipulation by cingular wireless. I purchased a phone from cingular wireless and received the phone (a palm treo for $340) the first week of January. I returned the phone on January 15 a week later. I overnighted the phone to cingular's phone return center. 2 weeks later Cingular said they were going to shut my current phone off if I did not pay them for this phone that I had returned two weeks prior. I called Cingular & explained the situation. Cingular told me it takes them two billing cycles--60 days to credit the account. This is a clear case of fraud. How in this day of technology can a comany claim it takes them two months to process a return but during that time they will charge you a late fee for not paying them, threaten to shut off your phone and hold on to your money while they collect interest on thousands of people. I was shocked and called back to make sure what i heard was true. yes after another 10 minutes on hold another person told me it did indeed take two billing cycles. This kind of fraud has to be stopped. consumers have to be protected from this kind of manipulation. They have no problem billing you instantly but when it comes to you receiving your money back they feel they can wait two months.

I joined Cingular Wireless following an online advertisement by their authorized agent, Inphonic (1010 Wisconsin Avenue NW Suite 600 Washington, DC 20007) The advertisement promised free phones, a $600 rebate on two Motorola MPX-220 phones. Although I have met all conditions to receive my rebates, both Cingular and Inphonic refuse to honor the rebate.

The rebate instructions indicated 'entries must be postmarked no earlier than 180 days and no later than 210 days after activation.' I interpreted the instructions as business days. There were no further details neither in the advertisement text, nor in the rebate instructions as to how exactly these 30 days will be counted (i.e., including the day of the activation and the day of postmarking or not, whether business days or calendar days, etc). Moreover, the rebates required 'a wireless bill dated between 150 days and 210 days after activation.' The Cingular bills I am receiving are actually not dated (only dates that appear are billing cycle interval and due date, not the 'billing date'). In my opinion the whole offer was clearly set up to make it nearly impossible for customers to get their rebates (why a company like Cingular would think this a good marketing strategy is beyond me).

My records indicate I postmarked the applications October 6, well within the 180-210 business days window from the activation date (March 7). Inphonic responded after 4 (four!) months (January 30) to inform me that the rebate was denied due to being postmarked too late! According to their reps the application was postmarked 214 days after activation. This is not possible.

Since there were no phone numbers listed on Inphonic's communications, I tried to resolve the issue using Cingular's customer service. After all, I am their customer, not Inphonic's, the ad mentioned prominently their name, not Inphonic's, and they are the ones making the profits from my patronage, not Inphonic.

The first Cingular rep I spoke with was totally unable to help. These people receive training, I believe, in being useless. Her manager, however, promised she will solve the issue within 24h and call me back. Three days later, when nobody called back, I spoke to another helpless Cingular rep, then his manager, etc. After many hours spent with Cingular reps of different degrees of unhelpfulness (which need to be 'educated' separately about the issue, as they do not take notes on their computers), one of them actually seemed to understand the issue and called Inphonic to intervene. The Inphonic rep said he will refer the issue to their Finance Dept which needs to approve it and they will call back in 5 business days. After 7 business days I called Inphonic and was told they had no idea of this request, they don't even have a Finance department and they will not honor the rebate anyway.

At the end of my patience I filed complaints with the Better Business Bureau against both Inphonic and Cingular. Inphonic did not even bother to respond (the company has more than 1, 800 complaints and its membership in the BBB has been revoked). Cingular responded, only to offer an insulting $150, and then to deny any relationship with Inphonic' s rebate (see, they only make the profits, otherwise Inphonic provides them with customers on a charitable basis).

I feel cheated and abused by these two companies, but in particular, the much advertised 'high bars' Cingular. To add insult to injury, they claim I have a 2-year contract with them, although the online offer mentioned no such thing (only a six-month period to get the rebates that they never honored). As I have found out, I am not the only one in this situation, a simple Internet browse identified many others treated similarly. Unfortunately, this pattern of abuse is only likely to grow with the recent acquisition of Cingular by SBC/New AT&T.

My experience with AT&T is one of the worst encounters I've had when dealing with a service provider.
I have their 1.5mbps dsl service at work which is something that I use for light browsing for making online orders and for entertainment. For a few months I noticed that my bill was around $40 higher, but I just thought it was from long distance and didn't pay much attention. Then I started to get calls from AT&T.

ATT: "Hello, would you like to upgrade your service to 6.0mbps free for charge for the next 3 months?"
ME: "No thank you"
ATT: "6.0mbps can do wonders for your business"
ME: "No thank you, I'm sorry but I'm busy right now, have a nice day!"
ATT: "Sir could you verify one more time that you do want the upgrad..."
*CLICK* (I hang up)

They called my business literally twice a day for 2 weeks and the calls got more and more annoying and aggressive to the point where I stopped being polite.

Then I got an email...

ATT: This is your confirmation email stating that you have upgraded to the 6.0mbps service. Blah blah blah...
(Then in fine print: "regular charges do apply when the promotional 3 months have passed please call customer service if you wish to opt out of our promotion)

I look at my old bills to make sure they didn't pull other ### tricks out of their ###, and I notice why my bill was higher the past few months. They had upgraded me to 3.0 from 1.5 without my consent nor any notifications. I called them to confront this and the first representative was very polite.

REP1: "I'm seeing that the upgrade to the 3.0 happened back in August, I apologize about that sir, let me transfer you to our dsl department and they'll adjust your account and refund the overcharges"

ME: "Thank you very much, I appreciate it."

REP2: "Hello, blah blah blah, how can I help you? Oh, I need to transfer you to *inaudible*

REP3: "Hello, how can I assist you?"

ME: "My internet service was upgraded without my consent, and I've been billed for it"

REP3: "Sir you are not being billed for the 6.0"

ME: "Yes, but my service was upgraded from 1.5 to 3.0"

REP3: "No, you have always been on the 3.0"

ME: "No, I've been on 1.5 since forever"

REP3: "I'm not seeing it"

ME: "Can I talk to your supervisor?"

*CLICK* I get hung up on...

Their customer service is abysmal and they will do sneaky things to steal money from you.
You should stay away from signing a contract with them if possible.

By the way, I've done speed tests multiple times after I got my 6.0 "free upgrade" and my download speed has never exceeded 2.0mbps... which is the same as when I was using my 1.5...

Yeah AT&T is a sham

AT&T is pulling a bait and switch scam by quoting one price on the phone to get you to switch providers and sell you a bundled service with internet/TV/Phone. Beware. When the installation is complete and the bill comes, it is at a higher price. Now, try and get them to correct this. Biling dept says they can't do anything and you call back the sales number, get a recording and they never return your call.

Switched from Direct TV which was trouble free (but expensive) to U-verse in August. Saved money BUT since August I've had a serious issue with television audio drop outs..the lips move but theres no sound...only a word or two missing per spoken sentence...enough to make you go crazy and say "huh?" Often. They say you can pause live TV... rewind it...etc...BALDFACE LIE...well you can on the DVR TV but not on any of the other TV's...they didn't tell me that before I joined on (bet they didn't tell anyone that.) Direct TV was expensive but worked. Uverse is cheaper (although not cheap) but will drive you up a wall...and get this...to attempt to fix the drop out problemthey sent a guy out to replace my DVR box which meant I had to re-program all my shows (55 of them...OK, I'm addicted)...and they BILLED me for the service call...What an organization!

Att Real Yellow Pages is nothing but a huge rip off. Just as most of the other companies listed have reported, they will not work with you on your advertizing needs. They are all about selling you more and more. If you want to cut your bill down they won't give you any discounts, small just means more money. So don't ever go very large because you can't get out of the scam. Try clling to get another rep who you hope will offer you something other than what you have. Can't find any phone numbers! So beware if you use ATT Real Yellow Pages.That's all I can say. The rep we had was so rude when I told him I wanted to cut my advertizing from 1200.00 a month to $800.00 he would not work with me at all. Everything I asked pricing on he said was more money than I was already paying! So that was the end of our meeting. I guess we won't be in the yellow book for 2010 but maybe they will be willing to deal next year if I let them in the door!

I have had the worst experience ever with at&t and direct tv package
1. Bad installation
Satellite was first installed looking at tree, living me with no reception for over a week.
After getting them to move the satellite, a life wire was left exposed
2. I was offered and agreed to a package price by a at&t representative and was given another
Price was based on a direct tv rebate, which they failed to notify me of.in oder to get the price offered, I had to register for the rebate. This came to my attention after receiving my first bill, which was about four times the amount I agreed to. After spending several hours with a direct tv customer service representative and a supervisor, their solution were to gives me some money towards my bill and for me to pay the remainder. It turns out that the remainder is still about three times as mush as I agreed. As for my rebate, their computers show that I am not eligible for it and it is going to take them another pay period to solve the issue. Till then, I will have to pay full price. Further more, my rebate will only be for one year and my contract for two. I have had service for less than 15 days and this is my experience.
3. I was told that I would only get a bill from at&t that would include direct tv (Not the case) two separate bills.
4. My first at&t bill was also incorrect. The bill was 50 dollars over priced.

I do not who they have selling their products but they should take responsibility for their personnel.

I was told that if I subscribed to AT&T's Internet service, I would receive a check for $175.00. What I received was a flyer in the mail directing me to a website which said I was eligible for a $50.00 gift card. What can I do? ghe only reason I left my previous Internet service was the promise of the check.

I was told by a sales rep that I would receive 2 checks in the amount of 100.00 each and a visa gift card for signing up for the three bundle package so far Ive received 1 check in the amount of 100.00 I was also told 4 receivers would be part of the package I ordered, installation was free the amount fot billing wouldnt change (it has) that the amount wouldnt be prorated because the billing began the day of installation and this price was the price until I request a changenot true the amount remains the same for 6months so beware of sales reps. Sad to say its almost safer to order on line a tleast you will have a written confirmation. Its hard to reach the location where this rep works because of the many call centers for this company BEWARE!