CB Car Dealers Chrysler Complaints #262-281

Chrysler review: Service of my air ride suspension system

Neil Mieras of Santa Claus, US

Dec 11, 2020 11:17 am UTC

Verified customer

I took a trip from southern Indiana to Minneapolis for Thanksgiving. During that trip a notification appeared on my dash that my suspension system needed service. When I returned home on 12/7/2020 I made an appointment with The Expressway Chrysler dealer in Evansville, IN for the next day. They kept the car for four hours and said I would have to bring it back in two days as I would need a new module for my car. They put an invoice together and told me I would have to pre-pay the total cost of the module and diagnostic fee. I asked what the total cost would be and was told $386. I agreed to pay it, but then they told me I could pay it when my car was repaired in two days. I asked if they knew the module would work. They told me they had taken a module out of a new car to test it on mine and it worked. I asked why they couldn't leave that in my car and put the replacement in the new car. They said a customer was picking that car up that afternoon. When I came back, they kept the car for four more hours and I asked about it. They told me it was out on a test drive and it would be back shortly. Two hours later they told me they needed to recharge my system with nitrogen which they were out of. They needed to keep it overnight. I needed some things out of the car so they took me back to get them. What I saw appalled me. The car was practically dis-assembled. I further found out that they never took a module from a new car two days earlier, they never took it for a test drive, and for the most part had no idea how to fix it. I also asked them that morning if $386 was a good price. They said it was. This morning I called Justin with service and told him I would not be leaving the car there over the weekend. With the lies I had already been told, their assurance that my car would be safe over the weekend would not be believed. I have purchased four new cars from that dealer over the prior twelve years and always received good service. But they moved into a new bldg and have a lot more clerical personnel. You can't get a straight answer from anyone and they contradict each other's stories. Now I just want my car put back in the condition it was in when I brought it in. It was running fine except for that message on the dash screen that said I needed service for my suspension system. Now it is a mess. I live an hour away from the dealer and am going back to pick it up and turn in the loaner they gave me. If they won't give me back the car I guess I'll have to get an attorney and try to get it back. My wife and I are in our late 70's and have only one car. I have no idea yet how we'll handle that. Hopefully, they can put the car back in drivable condition so we can have it. I have never been treated so poorly by a car dealer. The sales office is good and tried to help me yesterday. But the sales office and the service department are located in different buildings a couple of blocks away from each other. They don't seem to communicate much with each other. The car has 60, 000+ mil;es and we were getting ready to trade it in, but for sure it won't be with this dealer.

I apologize. I thought this was going to the dealer so maybe I could get back my vehicle. This is just a generic complaint site. I doubt anything will happen that will help me. But thanks.

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