CB Car Dealers Chrysler Complaints #322-341

Chrysler review: repainted hood but did not paint small rust spot on a frame

Ace111 of Oklahoma City, US

Sep 24, 2019 7:01 am UTC

Vision was told several times about hood and rust spot on A frame of vehicle. I have documentation that shows they knew about it. They took the vehicle for a week and took an extra day to have it returned. I was told it was going to be returned on a Thursday did not get notified till Friday evening before they closed picked up van on Saturday. I pointed out small rust spot was still on a frame and why couldn't that have been taken care of because the whole hood was re-done due to the bubbling of the paint. I asked if there was any other solution to fix it I was told I could buy paint. I refused to spend more money and was advised to put nail polish on it. I thought customer care would've been a lot better since you inconvenience me by having my car with no loaner unless I paid for one. You didn't fix everything that I asked to have done. You initially state you did not know about it and then blame someone else because the other employee supervised my car so they didn't do it.
What happened to the personal care that one would go the extra mile to make sure that the jobs are done right? Don't keep apologizing lying or blaming others for your own mistake because you failed to look at the record of the vehicle to see what needs to be done.
I will attach vehicle statements That shows documentation was made but proper action was not taken.
My name Nicole Drew and address/phone number is at the top of the invoice I would appreciate some type of acknowledgment
Thank you for looking into this
Paper one has previous complaint with documentation Paper two is receipt stating panel and hood where we finished and complete Panel/a frame was not done

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