Chrysler review: Ram truck radio delaminating

I purchased a used 2018 Ram 1500 ECO-Diesel in the fall of 2022 from a dealership in Michigan. Noted over the last 6 months that the radio would go into scan mode and would not stop scanning until I turned the engine off. (known issue with this radio) The dealership stated not an issue with Chrysler as they know of this issue and will fix the problem. I contacted the FCA Chrysler and spoke with a woman who speaks broken English and advised me that this truck in a Canadian truck and I would need to contact FCA Canada Inc., I did and received an email back from them stating that I'm not a Canadian citizen therefore they can't help me, I would need to contact FCA Chrysler USA. I tried to contact the first person I spoke with who stated my case was escalated to somebody else. I've called 4 times now over the course of a week and a half, 2 times asked to speak with this agent and twice to speak with a supervisor each time I was advised I would get a call back that day, No call back. I just want my radio fixed, it's a known issue with Chrysler it shouldn't matter where the truck was made or sold the issue is the issue.