CB Car Dealers Chrysler Complaints #262-281

Chrysler review: 2019 dodge challenger

alvis darrell of Spartanburg, US

Jan 13, 2021 6:25 pm UTC

In the summer of 2020 I bought a brand new 2019dodge challenger scat pack. Purchased from spartanburg sc chrysler dodge jeep ram dealership. I took my car to the dealership on 10/22/20 for a oil change, tire rotation and to repair a fog light that had become detached. Service tech found that the water pump was extremely noisy, found water pump bearings failing. Replaced water pump and refilled coolant. The car had 12, 440 miles on it that day. My wife followed me there to leave it. I decided to stay. My wife came by to see if the car had been serviced. She parked beside my car. Someone in the service department had parked my car. I met my wife outside. I looked around my car to make sure there were no scratches, etc... When I got to the front of the car I saw that the front spoiler was resting on the curb. I got advisor, brian grumbles to come out and see where the front spoiler was cracked from it being parked and hitting the curb. Brian said he would order a new one and call me when it came in. I took his word. There was no incident report did. Shortly thereafter I via email received a survey followup. I described what happen, got a second survey-same thing. No more contact from who ever sent the surveys nor a call from the dealership. Keep in mind this damage to my brand new car happened 10/22/20. I have called the dealership, always sent to service managers voicemail. No return calls. I bought this car 9/27/19 it had 15 miles on it. Second week of january 2021i called this phone #[protected]. The lady placed me on hold and called the dealership, she also had to leave a voicemail asking him to call me. 3 days later my wife called the 1-800 # again due to my having to work. Another lady called the dealership as I was on hold, she returned to me and said she left a voicemail. Said if I had not gotten a call in the next 1 day to call the dealership. My wife called the dealership on 1/12/20 the receptionst said she would connect me with his voicemail. I told her no because he had not retured any of the voicemails concerning me. She remembered my name from the previous day that 1-800 # called. She said she was writing everything down and would give to I believe she said his name was john, dont quote me on the name. Said if he didnt call in 1 hour to call back. I didnt call back, becoming very unprofessial dealership associate. Today, 1/13/20 my wife called the 1-800# once again and once again had to explain the whole situation. The lady she spoke with put her on hold and called the dealership and again she was sent to voicemail. The time is now 5:51 pm. I have still not gotten a call. About a month before I bought my car, my wife bought at the same dealership a 2018 dodge charger scatpack. In total we have spent about $70, 000 on our cars. The 1-800 lady my wife spoke with this morning-1/13/20 said to her and I quote, its your word against the dealership. I have no idea who the [protected] belongs to since thats the phone number that the dealership gave me when I called wanting the corporate head quarters contact #. This is totally unacceptable... I want my bent/scratched front end bottom spoiler replaced with a brand new one. This situation should not have gotten to this point, ie... Lenght of time elasped with no communiaction from all my attemps to resolve this. I dont want to have to go any further with this unresolved issue. If I or my wife are not contacted by the end of this month-january, 21 I will have my attorney to pursue this. I am a customer that upheld his agreement in buying these 2 cars. I am not nor should I have to continue this back and forth. My phone # is [protected]. My wife is [protected]. My name is alvis carter owner of the challenger, she is, judy carter owner of the charger.
Thank you,
Alvis d carter. My email addy is [protected]@gmail.com

Desired outcome: brand new spoiler

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