Choice Home WarrantyCancelation — refund

T Feb 10, 2021
This review was posted by
a verified customer
Verified customer
Review updated:

I signed up for a 3 year package on January 2, 2021 and cancel the agreement on January 4. This was a 3 year agreement for $1, 176.00 dollars. I have been told different stories from your resolution department on when I would get my money back. First it was 10 days, second they were not crediting my account but will send me a check, another 15 to 30 days. 30 days pass, now I am told it can take 30 to 45 days for me to receive it. The check was mailed out on the 19th of January. I was offered to have a new check sent out but I would have to pay $30.00 dollars for handling fee. When I ask who higher up such as a Manager to speak to, I was told the only person I can speak to is the CEO named Martin V. but he will not talk to me. Strange way to run a public company. The reps would not give me a last name or location or phone number to contact this person. I want all money owed $1, 176.00 dollars immediately. I will start personnel legal action and with the with the State Attorney General Business Fraud office if I do not have a check in my hands, 7 days from today.
Terry L. Terrell

Responses

  • Bo
    bobbiell Mar 30, 2021
    This comment was posted by
    a verified customer
    Verified customer

    Please do not use CHW, I agree with all other reviews, you are just giving your money away, because they will not replace anything fairly, I was offered a buy out of have of what the replacement will be. This company does not care about the consumer, they need to be shut down for fraud. Please don't waste your time or money with CHW.

    0 Votes
  • Al
    alwaysno18 Feb 24, 2021

    Get your credit card company involved now. They canceled my pre-paid policy without my permission and haven't refunded me either!!

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.