Proper Insurance Services’s earns a 4.2-star rating from 15 reviews, showing that the majority of policyholders are very satisfied with their coverage and service.
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Getting insurance for my short term rental property has been a breeze
Getting insurance for my short term rental property has been a breeze. Proper Insurance is professional, quick to respond, thorough, excellent with follow up. I hope I never have to file a claim, but I feel better knowing I made a good choice for insurance carrier. Ashley H, my rep has been awesome. We've done everything online. Also feel good they are backed by a reputable company.
My experience with Alexa at Proper insurance was truly excellent and superior!
My experience with Alexa at Proper insurance was truly excellent and superior! She provided me with a thorough explanation of coverage, details of the differences in coverage and requirements. She was dedicated to getting the best and appropriate coverage for my property and unique needs. Alexa was so patient and took her time to answer all of my questions. Alexa was extremely responsive and professional. I highly recommend Proper.
I reached Taylor S, who covered my area, 02807, for the first time about 3 years ago when the company that had been providing me insurance for renting out my vacation house on a seasonal basis dropped out of the market, and I have been glad about that ever since.
Taylor is the most responsive insurance account executive I've ever come across, she answers her email so very promptly, which is the number one thing you want beside a company that offers a policy that gives you peace of mind.
Short-term rental insurance covers everything you want when you are renting out your vacation home through an on-line service.
I had Proper insurance on my home and AIRBNB property from the day I booked the insurance a few years ago with Nick M I felt in good hands. Always there to help with any questions it was a smooth ride. And then my home burned to the ground, obviously a very traumatic experience I hope never to repeat again in my life. I called and reported the incident at 5 am that morning and by 6 am that morning had a phone call back from Peter G, who handled my account, walked me through all the things that would have to happen, he truly cared and kept in contact with me through this whole nightmare. All of the people I dealt with during this nightmare connected to Proper and Peninsular Insurance were professional, and quick to help, not to say that things were solved over night, but I felt they were solved in a professional way. If you have a AIRBNB Property these are the people to call, and Peter went way over the top to help me in any way he could. The fire was Nov 3rd and I got advance funds and the settlement by March 15, all in all after reflecting the magnitude of what happened, to be fairly fast, I thank the entire crew of Peninsular and Proper Insurance, especially Peter G who went over the top to help me and my family. Thanks Victor M
I had Proper insurance on my home and AIRBNB property from the day I booked the insurance a few years ago with Nick M I felt in good hands. Always there to help with any questions it was a smooth ride. And then my home burned to the ground, obviously a very traumatic experience I hope never to repeat again in my life. I called and reported the incident at 5 am that morning and by 6 am that morning had a phone call back from Peter G, who handled my account, walked me through all the things that would have to happen, he truly cared and kept in contact with me through this whole nightmare. All of the people I dealt with during this nightmare connected to Proper and Peninsular Insurance were professional
I bought my first property to *** and after doing some research came across Proper Insurance as one of the best for the specific coverage I needed. Ashley H was my account executive that reached out and took care of everything from start to finish. She answered the numerous questions I had and was extremely patient with me during the process. I highly recommend their services and specifically Ashley to assist you in your insurance needs. A++.
They sell you hard and it's expensive but don't ever submit a claim
They sell you hard and it's expensive but don't ever submit a claim. They will put you through the ringers. First they never return your call then they assign the claim to a third party adjustor. The adjustor has to deal with someone in London so any correspondence is two weeks less time. And then they will come up with any excuse not to pay your claim so you have to fight for everything. One of the worst companies I have dealt with
Mike W was great to work with, informative, responsive and friendly. Answers all my questions and concerns in a timely manner. Lucky for me I have not had to file a claim against the STVR Policy, but thankful to have found them .
My first vacation rental, and Cade and Proper Insurance were great to work with. I would happily use them again. Jamil LaJolla, CA.
As a new business owner I was treated great, guided in the right direction and got all my questions thoroughly answered.
I've worked with my account executive, Ashley H, for several years. She is prompt, efficient, polite and gets things done! I recommend her highly to my fellow vacation rental owners.
I bought my first property to insure and after doing some research came across Proper Insurance as one of the best for the specific coverage I
I bought my first property to insure and after doing some research came across Proper Insurance as one of the best for the specific coverage I needed. Ashley H was my account executive that reached out and took care of everything from start to finish. She answered the numerous questions I had and was extremely patient with me during the process. I highly recommend their services and specifically Ashley to assist you in your insurance needs. A++.
My experience with Alexa at Proper insurance was truly excellent and superior! She provided me with a thorough explanation of coverage, details of the differences in coverage and requirements. She was dedicated to getting the best and appropriate coverage for my property and unique needs. Alexa was so patient and took her time to answer all of my questions. Alexa was extremely responsive and professional. I highly recommend Proper.
Bob B at Proper Insurance was very helpful and extremely responsive via email, phone, and text in helping me identify the right coverage for my Short Term Rental (STR) in NC. He carefully reviewed all the options available with me and helped me choose the best policy that would suit my needs. I highly recommend anyone looking for STR insurance to go with Proper.
Bob Bradley is my agent and he is very personable and is always on top of any question or issue I have. I have looked into multiple insurance companies and this one has the best rates and best service.
Mr. Bob B*** was very easy to work with and he even answered my questions on his day off in the midst of a very bad fire Montana had
Mr. Bob B was very easy to work with and he even answered my questions on his day off in the midst of a very bad fire Montana had. I could not have been more impressed. I would say he never took more than a few minutes to get back with me on my questions. I am very happy to say I feel I have much better coverage and I know more about the insurance I am getting than I ever knew with the other well-known company I had. Thank you again for handling everything so quickly for me.
These folks are great, very well versed in the vacation rental product they provide
These folks are great, very well versed in the vacation rental product they provide. Ashley Harrison was the rep I was connected with. She was very knowledgeable about this type of insurance answering a multitude of questions about the scope, issues and steps to implement in a timely manner. Having dealt with several providers of this type of insurance over the last 8 years, I can tell you, Proper, and Ashley in particular, are heads and tails above their competition. Highly recommended.
I came across Proper Insurance and after taking a serious look at what they offered for coverage of my short term rental property I realized
I came across Proper Insurance and after taking a serious look at what they offered for coverage of my short term rental property I realized that my coverage by my long time, major name brand carrier was seriously lacking! Ashley H. helped me realize that Intentional Damage wasn't covered and by previous experience I knew that any damage could be deemed 'Intentional Damage' by an adjuster giving the Major Brand Name carrier a way out of paying the claim! Thanks so much for your help Ashley H !
Tayler Smith has been a joy to work with!
Tayler Smith has been a joy to work with! She clearly explained all the aspects of what we would need to insure our rental property. In addition, Tayler has gone the extra mile to ensure we are given white glove service - she continued to stay involved in several things that came up with underwriting, holding our hand the entire way. Her attention to detail, knowledge of the insurance industry, and ability to navigate the ins and outs of paperwork has been a godsend! I highly recommend Tayler to anyone considering Proper Insurance.
I've utilized Proper Insurance for one summer season of Airbnb
I've utilized Proper Insurance for one summer season of Airbnb. I haven't had to file a claim, but the company has been very responsive (before and after paying them). I had no idea that a short term rental essentially voids your standard insurance policy. This policy is about two times what a standard insurance policy costs me, but that comes out to about one and a half bookings. Any serious Short Term Rental host needs coverage like this in their life. The liability coverage has me resting easy at night knowing we're covered if someone really damaged our home.
I spoke with Cade B*** for a couple months while I researched many options to insure my vacation rental policy
I spoke with Cade B for a couple months while I researched many options to insure my vacation rental policy. Cade is hands down the most knowledgeable person I spoke with when it comes to vacation rental insurance. He always took as much time as required to answer all my questions and he especially good at explaining nuances. In the end, I have a full and complete understanding of exactly what I'm covered for and what I'm not, and I know that I have fantastic coverage that gives me peace of mind! I would highly recommend Proper Insurance, and especially Cade B!
I reached Taylor Smith, who covered my area, 02807, for the first time about 3 years ago when the company that had been providing me insurance
I reached Taylor Smith, who covered my area, 02807, for the first time about 3 years ago when the company that had been providing me insurance for renting out my vacation house on a seasonal basis dropped out of the market, and I have been glad about that ever since.
Taylor is the most responsive insurance account executive I've ever come across, she answers her email so very promptly, which is the number one thing you want beside a company that offers a policy that gives you peace of mind.
Short-term rental insurance covers everything you want when you are renting out your vacation home through an on-line service.
You know how everyone tells you what you want to hear when your talking to an insurance provider but you always wonder what will happen when you
You know how everyone tells you what you want to hear when your talking to an insurance provider but you always wonder what will happen when you really need them. Well let me tell you that Taylor with Proper mentioned Bed Bug coverage for my Airbnb insurance and I got very excited because that is my worst nightmare. So I signed up hoping I would never need to use it. Well within 2 months what do you know. I had a guest find a bedbug. I called Taylor at Proper Insurance cancelled my future guests and called an exterminator. The exterminator was $750 and I lost two booking worth about $3200. So I thought to myself here we go. Taylor is going to tell me about some fine print that excludes my claim or something right. WRONG! Taylor said no problem put me in touch with another person who handled everything and calmed me down. I needed calming down. Like I said nothing is worse then a bedbug in a AirBnb. Then the unimaginable happened. 2 weeks later I got a check for the full amount of the loss. Almost a $4,000 check. IN TWO WEEKS! I could not believe it. Absolutely amazing. Thank You Taylor and Proper Insurance for being there when I needed you and being so incredibly fast.
I searched all over for an insurance company that would cover my short term rentals, and I found Proper Insurance, all the reviews were great
I searched all over for an insurance company that would cover my short term rentals, and I found Proper Insurance, all the reviews were great customer service seemed great, so I signed up for a policy. All was great until I actually needed them, an unfortunate guest robbed my property and it's been several months now, and the only things I've received from Proper's third-party insurance handler has been negative and not helpful feedback, and then today I received an email from an attorney requesting I come to their office and answer questions under oath, THE DAY AFTER MY BIRTHDAY, and an entire month from now. The Robbery was almost 10 months ago.
This is not only stressful and insulting but absolutely unbelievable! In addition to the Examination Under Oath (EUO), they also want me to provide all the documents AGAIN that I've already provided the first agent. Making this even more frustrating and tedious.
I'm only writing this review because I wish someone else who has had this experience with them had shared it, and I would've chosen a different insurance agency.
It's hard enough getting robbed and violated. We get insurance to feel safe and protected, not to get hassled and to feel even more stress after something goes wrong.
I think Proper Insurance is a total ripoff
I think Proper Insurance is a total ripoff. They saw pictures of a short term rental and promptly insured us, then a month later, after we paid all the fees, they told us that we needed to do these expensive repairs. One was building a whole wall by the staircase or they couldn't insure us. This was after we had paid them close to $3000. We built the wall, which was very expensive, sent them the pictures, and they said OK.
Next problem we had, they said they had to talk to our cohosts who had nothing absolutely to do with our repairs. The only function they have is booking on the dates we have available, and the bookings which we also review. When you call them, they have someone that will answer the phone, but it takes days before anyone else like an adjuster or whoever calls you back. In fact, I just spoke to someone because we have a hole in our bathroom ceiling in one of our units, which we reported before, and they said that they would try to find an adjuster to talk with us. In the meantime, we can't rent the place, and they said do we have cancellations, did we have to do cancellations?
The following year, they took their payment out of a closed account that we had, which means we had to pay extra fees. They didn't even let us know; the bank informed us. I can show you many emails where they're saying to call them back, and no one is available to talk to you.
and quick to help, not to say that things were solved over night, but I felt they were solved in a professional way
and quick to help, not to say that things were solved over night, but I felt they were solved in a professional way. If you have a AIRBNB Property these are the people to call, and Peter went way over the top to help me in any way he could. The fire was Nov 3rd and I got advance funds and the settlement by March 15, all in all after reflecting the magnitude of what happened, to be fairly fast, I thank the entire crew of Peninsular and Proper Insurance, especially Peter G who went over the top to help me and my family. Thanks Victor M
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Is Proper Insurance Services Legit?
Proper Insurance Services earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Proper Insurance Services. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Proper Insurance Services has received 12 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Proper.insure has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Proper.insure has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
According to our analysis, Proper Insurance Services appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
Several positive reviews for Proper Insurance Services have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
About Proper Insurance Services
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Proper Insurance Services Contacts
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Proper Insurance Services phone numbers+1 (888) 631-6680+1 (888) 631-6680Click up if you have successfully reached Proper Insurance Services by calling +1 (888) 631-6680 phone number 0 0 users reported that they have successfully reached Proper Insurance Services by calling +1 (888) 631-6680 phone number Click down if you have unsuccessfully reached Proper Insurance Services by calling +1 (888) 631-6680 phone number 0 0 users reported that they have UNsuccessfully reached Proper Insurance Services by calling +1 (888) 631-6680 phone number+1 (888) 631-6680+1 (888) 631-6680Click up if you have successfully reached Proper Insurance Services by calling +1 (888) 631-6680 phone number 0 0 users reported that they have successfully reached Proper Insurance Services by calling +1 (888) 631-6680 phone number Click down if you have unsuccessfully reached Proper Insurance Services by calling +1 (888) 631-6680 phone number 0 0 users reported that they have UNsuccessfully reached Proper Insurance Services by calling +1 (888) 631-6680 phone numberMedia Contact
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Proper Insurance Services emailsinfo@proper.insure90%Confidence score: 90%Supportquotes@proper.insure77%Confidence score: 77%
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Proper Insurance Services address14 W Patrick St #201, Frederick, Maryland, 21701-5666, United States
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Proper Insurance Services social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 04, 2024
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I searched all over for an insurance company that would cover my short term rentalS, and I found Proper Insurance, all the reviews were great customer service seemed great, so I signed up for a policy. All was great until I actually needed them, an *** guest robbed my property and it's been several months now, and the only things I've received from propers third-party insurance handler has been negative and not helpful fees back, and then today I received an email from an attorney requesting I come to their office and answer questions under oath, THE DAY AFTER MY BIRTHDAY, and an entire month from now. The Robbery was almost 10 months ago.
This is not only stressful and, insulting but absolutely unbelievable! In addition to the EUO they also want me to provide all the documents AGAIN that I've already provided the first agent. Making this even more frustrated and tedious.
I'm only writing this review because I wish someone else who has had this experience with them had shared it, and I would've chosen a different insurance agency.
It's hard enough getting robbed and violated. We get insurance to feel safe and protected, not to get hassled and to feel even more stress after something goes wrong.
I came across Proper Insurance and after taking a serious look at what they offered for coverage of my short term rental property I realized that my coverage by my long time, major name brand carrier was seriously lacking! Ashley H. helped me realize that Intentional Damage wasn't covered and by previous experience I knew that any damage could be deemed 'Intentional Damage' by an adjuster giving the Major Brand Name carrier a way out of paying the claim! Thanks so much for your help Ashley H !
I think proper insurance is a total ripoff. They saw pictures of a short term rental and promptly insured us then a month later after we paid all the fees they told us that we needed to do these expensive repairs one was building a whole wall by the staircase or they couldn't insure us. This was after we had paid them close to $3000. We built the wall which was very expensive sent them the pictures and they said OK. Next problem we had they said they had to talk to our cohosts who had nothing absolutely to do with with our repairs.The only function they have is booking on the dates we have available. And the bookings which we also review. When you call them they have someone that will answer the phone but it takes days before anyone else like an adjuster or whoever calls you back in fact I just spoke to someone because we have a we have a hole in our bathroom ceiling in one of our ***s which we reported before and they said that they would try to find an adjuster to talk with us in the meantime we can't rent the place and they said do we have cancellations did we have to do rather did we have to do cancellations ? The following year they took their payment out of a closed account that we had which means we had to pay extra fees they didn't even let us know the bank informed us I can show you many emails where they're saying to call them back and no one is available to talk to you.
Ian S of Proper Insurance has been our agent for years and I would follow him anywhere! Anything I need is no trouble at all...this is 5 star service personified.