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Travelers Insurance Customer Care Service

The Travelers Indemnity Company

One Tower Square, 2MS
United States - 06183

Customer Support Phone Numbers

+1 866 336 2077 0 0
+1 888 695 4625(Get a Quote) 0 0
+1 800 842 5075(Billing and Policy) 0 0
+1 800 252 4633(Report a Claim) 1 0
+1 800 252 4633(Check Status of a Claim) 1 0
+1 877 754 0481(MyTravelers.com Technical Assistance) 1 0
+1 800 252 4633(Roadside Assistance) 1 0
+1 917 778 6000(The Travelers Companies, Inc.) 0 0
Travelers Personal Insurance
PO BOX 660307
Dallas, TX 75266-0307

Business Insurance payments
Travelers CL Remittance Center
PO BOX 660317
Dallas, TX 75266-0317

Investor Relations

Travelers Insurance Complaints & Reviews

Travelers Insurance / Condo Insurance

Harlow1 on Apr 2, 2016
February 2016, I requested through my broker to have my personal property coverage reduced as I am unable to pay the premium cost. It is now April 2, 2016 and it has not been dealt with. My broker assured me it was changed on February 18, 2016. The fact Travelers has not released it i...

Travelers Insurance / Service and refund due

Hate Travelers on Jan 6, 2016
New insurance with them (car/home/umbrella) 11/10/15 to be effective 11/25/15, There were errors on the email verification and I contacted them twice by phone to correct. I later received a statement charging me for CHANGING the policy -- I phoned them again and advised I DID NOT CHANGE...

Travelers Insurance / Non Payment

PaintheNeck on Dec 24, 2014
I had Travelers car insurance full coverage policy with all the appropriate riders for about ten years. In 2012 a lady rearended me. It caused a neck injury which ultimately needed surgery. The lady was at fault and received a ticket for the accident while I went to the hospital. Her...

Business Insurance / Insurance denies business loss from water disaster

otcleaners on Apr 10, 2014
I have a small Drycleaning business in Bloomingdale IL and have had Travelers insurance since August, 2010 for my Drycleaning business protection insurance.The insurance was sold to me by a broker. His information is "Global Insurance Agency, 3330 dundee rd. #Suite C-1, northbrook, IL...

Travelers Insurance / Refuses to Cancel Insurance Policy

Rpreator on Jan 14, 2014
Travelers Insurance Company is the most Corrupt business I have ever had dealings with. I had my home and business insurance with this company for several years. When I found I was paying much higher premiums then other companies offered I tried to cancel my policy. They would not let me...

Travelers Insurance / Intentional delays

Mr CEB Brown on Jun 17, 2013
I have been injured by Travelers Insurance bad business practices. Travelers Insurance intentionally delay payments and processing information to discourage and humiliate most of there clients or customers, not to mention the weak and disabled. I have been mentally harmed from Traveler...

Travelers Insurance / Accident Settlement Negligence

PKateyes on Sep 10, 2012
I am currently going through a claim with Travelers. My daughter and I were hit by a school bus broadside on the passenger side of my car where my daughter was sitting and it is the school's auto insurance carrier. I was called the day of the accident and had it not been for my...

Travelers Insurance / Homeowners Insurance Scam

Mrpositive on Aug 7, 2012
To whom it may concern: Please help me! I was with the same homeowners insurance company for 12 years. Upon receipt of my renewal notice, the new policy was increasing the deductible of the hurricane insurance portion of the policy to $4400.00. Since I do not live in a hurricane prone area I...

Travelers Insurance / Payment Policy

beyouhara on Dec 28, 2011
I also have a similar case with Travelers Insurance. I had open Travelers’ auto insurance a few months ago via insurance agency. My coverage was $7, 700 because of having 2 accidents and 1 DUI. As I know, my history is not good and I paid down payment around $1, 000. The problems start...

Travelers Insurance / Bunch of crooks!

Isaac on Oct 20, 2011
My wife and I have 7 boys we care for that are all ours which is a result of 20 yrs of happy marriage. In 2008 their was a flood that damaged the house we rent and we lost about 80% of all our belongings. We were told by the home owner that he had Travelers and that we may want to consider...

Travelers Insurance / Claims Service

Gator77 on Sep 26, 2011
My car was rear-ended almost 2 months ago by a Travelers client, and they have been the absolute worst company I have ever dealt with. After months of fighting with them and another company, as there was more than our 2 vehicles involved, the company still refuses to accept any liability...

Travelers Insurance Of Hartford, CT / Insurance Fraud, Derogatory Consumer Treatment

HomeOwner101 on Jun 28, 2011
I would like to formally make a complaint against Travelers Insurance, Corporate Headquarters as the parent company, located in Hartford, CT. My complaint concerns consumer fraud along with consumer disrespect, derogatory treatment, negligence and discriminatory practices imposed upon me...

Travelers Insurance / Home Insurance

Cellestine Mayweather on Jun 9, 2011
I paid insurance premiums to Travelers Insurance Company for 18 years without the necessity to file a claim. Near the end of the year 2009, we experienced terrible storms in Camden Arkansas that caused damage to homes throughout the neighborhood. I was the only home in the neighborhood...

Travelers Insurance / Claims

We are currently suing Travelers Insurance. Our home had winter storm damage totaling around $30, 000. Travelers sent a check for a little over $1, 000 dollars and took over a year and a half to do so. But dropped our homeowners insurance immediately. Some of Travelers cost savings suggestion...

Travelers Insurance / Will &Not& Honor what they say!!

Curly RM on Apr 14, 2011
When I talked to them about Mexico Insurance, I was told I was covered for 25 miles into Mexico, and then I would need to get my own policy from there on. Well my truck was stolen, "5" miles In... when I called to file a claim, they looked for every trick in the book to keep me from filing...

Travelers Insurance / Worst Company I have had the &pleasure& to deal with

NigelC on Feb 4, 2011
I have been with this company for four years and for the past two I have had nothing but problems. It started with a minor accident almost two years ago with the total amount paid out of $1800. I had already paid more then that just in premiums. They were extremely stingy with the rental...

Travelers Insurance / Steer clear of this company

Loyal "premier" customer for 13+ years. Involved in automobile accident and company refused to pay claim.

Travelers Insurance / Rental Policy...not paying for loss

We have a rental insurance policy with Travelers and after experience a loss due to a hot water heater leaking and overflowing we contacted Travelers. An adjuster came out the next day, wrote everything up, took alot of pics, videos, etc. and told us to throw everything out as it wa...

St. Pauls Travelers Insurance ( Travelers Insurance ) / Refuse to Reimburse almost 2 yrs.

Almost 2 years St. Paul’s Travelers Insurance - NOW Travelers insurance for last 2 years ignore and fail to reimburse me for the Expert deposition they requested during litigation for their client. It’s about $2200.00. Even after numerous phone calls, letters to their attorney...

Travelers Insurance / slow, inadequate reimbursement

Travelers insurance appraises the vehicles that they have to pay for. Their appraisers always value the vehicle very low to keep their costs low. I was only offered 65 percent of nada value on my "above average " vehicle. They take an average vehicle price, then their appraisers nit pick...

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