1. Agent Ken Norton, Pueblo, Co, 81005. Policy # 7154G152329, has not issued a cancellation check for the entire ranch insurance after request [protected]. The insurance was cancelled January 31, 2018. He has requested for a re-issued check and I have not received any check. Account: Leonard & Jean Reis Family Trust Cancellation request [protected]. Effective date [protected] Expiration Date [protected]. I make regular phone calls and send emails to Ken Norton checking on the status of both my complaints without results. Ken Norton does not call me.
2. I requested an insurance quote on just the dryland, and meadow land of this same previous entire ranch/trust policy. I now own these parcels of land. I requested this quote at the same time as the cancellation request January 15, 2018. I have not received a quote on the agricultural land. I have been told its at the underwriters, & the underwriters are really behind. Why was Ken Norton able to provide a policy and insured the home on 80 acres for my sisters which was a part of the previous entire ranch/trust policy also. Explain to me how the home policy for my sisters became priority over my request and why I still haven't received a quote.
3.Travelers should be aware of the status & instability of the Barn structure and the Barn's foundation. The barn received wind damage 3-2018 and was not included in new the home policy. My sisters are now requesting Ken Norton add insurance coverage for the barn. The Barns rock foundation is collapsing. The instability is very visible on the inside with the concrete floors cracked & heaving upwards on the west side of the barn. This information is included due to the Preferential customer service and actions to date by Ken Norton in regards to insurance after the division of the ranch parcels.
I want the refund check from the cancellation policy from Jan. 31, 2018
I want a quote on the meadowland and dryland for liability only.
I want both the check and the quote as soon as possible. I think a request of Jan. 15, 2018 should have had results by now.
I want Ken Norton to be aware all clients are important.