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Dotsure
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Dotsure Complaints Summary

0 Resolved
26 Unresolved
Our verdict: Engaging with Dotsure at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Dotsure complaints 26

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5:11 am EST
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Dotsure Vehicle Insurance

They Debited my Account without me accepting the reinstatement of my policy.They supposedly reccord all calls but cannot come back to me.The agent there Angie Funani says I must prove to them with Bank statements which include my private information to see if they have my funds. They debited on the 10th and will look into the Refund on the 17th and if all ok it will take 2 to 3 days to be refunded.Its all Fraud

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Kobus Oelofse
, US
Feb 14, 2024 1:55 am EST
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Trevor, you can blank out all the information except your name and surname and the debit order.

They do not need to see the other listings

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T
3:33 am EDT

Dotsure Road side assistance

My name is Mduduzi Mathenjwa, I have car insurance with dotsure, my car broke down and I wanted them to tow it to mechanic, they said I am not covered for towing yet when you take insurance they say I am covered for 24 hours road side assistance but now I am told they can only cover towing if I’m in an accident, I am just asking them to tow not to fix my car , they are scam

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1:56 pm EDT

Dotsure Extendes motor warranty

Dotsure is very quick to take your money but when you want to claim after almost 2 years with them they had alot of excuses? We had to pay R10k out of our pocket for damages to my car. We could've just taken the monthly payment and place it in an account knowing we will be sorted. I also wanted to take out oet insurance with them but now would rather go with someone else. Pathetic!

Desired outcome: Claim payout

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Is Dotsure legit?

Our verdict: Complaints Board's thorough examination reveals Dotsure as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Dotsure stands out for its commitment to quality and security. Clients considering Dotsure should delve into its customer service record to gauge compatibility with their expectations.

Dotsure earns 91% level of Trustworthiness

Perfect Trust Endorsement: Dotsure achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Dotsure. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Dotsure.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Dotsure website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

However ComplaintsBoard has detected that:

  • While Dotsure has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 26 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Dotsure.co.za has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The dotsure.co.za may offer a niche product or service that is only of interest to a smaller audience.
  • We conducted a search on social media and found several negative reviews related to Dotsure. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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2:24 am EST
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Dotsure No sense of urgency or returning my calls

I was in a car accident on in January. Dotsure was very quick in their initial response but 2 weeks after the accident, I was then told that the car is a write-off. There were no airbags that popped, no serious mechanical damages and mostly the right front side of the car that were damaged.

The car was towed purely because the fender was scraping on the wheels, otherwise the car was in a perfectly drivable state. The car was towed to Springs. Since the beginning of February I have tried to get information out of Dotsure, i.e. to give me a full quote and breakdown from the panel beater on how they got to the amount of the damages and the ruling that the car I deemed a write-off. After a week of me having to chase Dotsure to give me this information, the assessor called me and only the next day I then received the cost breakdown. I then went to another panel beater who fixed my vehicle last year when I had an attempted high jacking, which Dotsure approved. This panel beater looked at the cost breakdown of the damages and gave me an alternative quote for more than 50% less.

I cannot reach anybody at Dotusre, they do not return my calls, do not respond to my emails and have a complete lack of urgency to help me to approve the new quote so I can get the car fixed. My car has not been standing on the lot in Springs for over 3 weeks and my livelihood depends on me having my car, yet there is a complete lack of respect demonstrated by Dotsure for the urgency on this matter. I keep getting promises somebody will call me and they do not. The assessor also does not seem to have any sense of urgency on my case whatsoever and also demonstrated quite an attitude of superiority instead of flexibility to work with me.

Desired outcome: I want the qoute approved, paid out to my panel beater with immediate effect

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Thulisile Jeanette
, US
Aug 08, 2023 10:06 pm EDT
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They kept asking for the same thing again and again ,i did not get help in time.

When i call they kept saying they'll get back to me but they didnt.

They dont respond to my calls and emails.

ComplaintsBoard
Z
10:09 am EST

Dotsure Bad service

Dotsure consultant never went deeper in explaining about their products or a cover to me.they asked about home content value and I told them even went as far as telling her I have expensive items at home,automatically she must know which cover is right for me. Now I’m claiming and the claim value is over 45000 and they wanna give me 9500 to replace. How will I move forward will 9500 when it won’t even replace one of my item. Telling me about the cover I took , the consultant should know her and explain to people specially as I have stated that I have expensive items. So how will we refer people to dotsure if they don’t take us serious.

Desired outcome: This issue to resolved fairly

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1:34 pm EST

Dotsure Dotsure written off vehicle policy secrets

On the 27 th Nov 2022 I had a car accident (single vehicle)

My claim was registered and my vehicle (albeit) had a good knock on the side was not a "write off" as we "the people" would deem it. They decided to offer me "cash in lieu" payment, ie value amount insured for prior to accident minus the damages of 35% They said my claim was "approved". When I read what my conditions were to receive my pay out, they basically wanted me to sign over my vehicle and courier them every single ORIGINAL car paper along with putting car in their name for this money.

I had to repair my car "Manufacturing Standard Level" What does this mean? Which agency decides this? Basically like really new which is impossible

They were not going to do fixing like that anyway. I feel like they conned me out of my vehicle or to cancel claim. Mr Zukisani Lawana was friendly and deceiving, Sonja de Buys had me send documents and only after receiving them explained what they now had authority to do over my claim. They traumatized me again after having a car accident. PLEASE DONT SIGN WITH THEM!

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keamo25
, ZA
May 11, 2023 2:39 am EDT
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Im waitng for a payout from my warranty and so far it's a disaster getting dot sure to give me feedback. Im certain they will not have me as a client after this.

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Chimes
, US
Dec 26, 2022 9:23 am EST

Hi, I am sorry about your car. I am in a similar situation with Dotsure. I would like to know what was your outcome? Did you buy back your car from them? Or did you cancel your claim? Thanks

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L
12:13 pm EST

Dotsure Pet insurance

I have been a client of Petsure which was bought out by Dotsure, for 11 years.

I have had to accept that dont cover my dog's chronic medication, which petsure did.

Now that my little boy has turned 11 they have loaded my policy by 40% which is way above my budget. I am a pensioner, although I do work.

I am going to be forced to lower my cover or cancel completely.

I think this is shocking to say the least. Having taken over Petsure they should have at least continued with the cover I had with Petsure who were brilliant in every way

I cannot believe that there are vets who endorse Dotsure Pet insurance in the TV adverts.

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9:38 pm EDT
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Dotsure My car insurance

I join this insurance on the 2022-10-03 when i bought my new car they promise empty promises they told me that their car track device is free.They will come and install for free.They promise to deduct R920 for car insurance.

Today they deducted R921.13 +R205+R194+R133+R205+R156.

I am not happy at all please i need to cancel this and get my refund.You can call me at [protected]

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3:15 am EDT

Dotsure Policy money increased

Gooday here by complaining on the increased policy of my Corolla quest 2014.1.6 Angen silver grey, I’d number [protected]. I did complain last year I did it’s was 1120 then u did hear my complain and decreased it but now u increasing it every after few months, which I dnt understand why,coz it’s a old car and payed up, so I think I hv decided to cancel the policy with u,If u dnt decrease it, to 750,my number is [protected] Mrs MG hlatshwayo thank you,

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5:52 am EDT
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Dotsure Incorrect amount deduction for my warranty coverr

I am not happy with warranty department for repeatedly presenting an incorrect amount to my bank,I have had several conversations with Natani from that department about my warranty cover but it's seems the problem remains unresolved and as a result I don't have cover and also incurred bank charges from my bank which has an impact on the credit policy:OAK1089296

Desired outcome: I would dostsure to deduct R279.50 which is an amount I have been paying for close to a year.I want my cover restore to what it has been all along

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4:40 am EDT

Dotsure Mechanical Warranty

I sent invoice for remburse, they confirmed receipt of documents but is over 24hrs with no response and had phoned more than 5x and everytime im told Caylin and assessor are busy😡😡😡

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5:36 am EDT

Dotsure Claims

Good day, I have asked numerous times for someone to call me, every time I call, they just say someone will call you back. The amount that was payout to pay damages to my car, with a accident that was not my fault is not even enough to put a deposit down to get my car fixed. I am very unhappy with your service and lack of knowledge when I do finally get someone to talk to me

Desired outcome: I need a response on what is happening to the third party claim. I also need more to fix my car

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11:35 am EDT

Dotsure Claim complain

Hi I'm Walter Macala my identity no is [protected] I've been waiting for email from ziyanda your agent she's been lying to me since from Thursday 07/04/2022 that I'm going to receive a email detailing settlement. When I call her colleagues keep on saying she's busy, she will send me email before the end of the day which is 08/04/2022 I called her 5 to six times today. But I haven't received anything from her and I'm not happy at all due to your service please try to improve your service especially when coming to your customers. You have requested information from you don't even bother yourself to acknowledge or update your client which is very rude. I also requested that you must send me everything to my email address but you did not do that please fix your service with due respect.

Desired outcome: Communication is the best tool for a big company like Dotsure

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5:40 am EST
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Dotsure Dotsure's lack of service and unwillingness to pay claims

On submission of claims this year (if which there have been 5) - Dotsure follows up with a call every time. That's at least five calls. They ask me every time for my bank details. They ask every time for documents I have already submitted - which is just a delay tactic. They say the matter is resolved and payment will be made. And then they cancel my claims! I'm not notified of the cancellation and I am not provided with reasons for the claims cancellation.

Desired outcome: Payment of claims submitted

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12:11 pm EST
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Dotsure Marketing advert on enca

on your marketing advert on enca you have a "vet" allowing a dog to wet-lick her over her mouth. This is disgusting. "sis" "arghhhhh" Dogs not only lick their own arses but also lick their "[censored]", and that of other female dogs. This advert sends the wrong message to our children, and uninformed adults, who do not realise the possible infections this habit can cause to humans who practise this disgusting behaviour. please withdraw this filthy advert showing this disgusting habit suggested by your "vet" in your advert.

Desired outcome: action from your company regarding this disgusting advert

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4:51 am EST

Dotsure Pet insurance

HI i have a debt order attempt on my account that your company keeps trying to stop. Please help stop and cancel that policy

Capitec acc [protected] SS SIBANYONI

Desired outcome: stop debit order attempted

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8:25 am EST
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Dotsure Replacement of timing chain and timing gears

Hi Michael

Re Policy Number: [protected]

As per our telecom i went through my policy wording and it is covered i need immediate payment
The Timing chain and timing gears are covered with my policy wording

Component group Parts and components - what we cover and what we do not cover
Engine All the internally lubricated components including oil pump, crank shaft, big end and
main bearings, con-rods, gudgeon pins, pistons and rings, valves, valve guides and
springs, rockers, push rods, camshafts and cam followers, timing gears, timing chain,
timing chain tensioner.

Michael Tlou
Mon, Nov 22, 2021, 12:44 PM
to Hoosen

Timing gears were not included in the damage report/quotation as confirmed during verification. I further confirm that you have not furnished us with such a quotation.

Hoosen Ally
Attachments
Nov 24, 2021, 7:45 PM
to Michael

Hi Michael

[censored] !

I would like you to listen to the calls when I put in a claim and invoice was submitted initially and your consultant said the timing gears are not covered.
Please can I have the shortfall put into my account as I am not going to let this. When i spoke to you you said i must go through the policy wording and i sent it to you showing gears were covered, original invoice attached where it show a list of parts that needed to be changed.

Michael stopped taking my calls and responding to my e mails.
Regards
Hoosen
cell [protected]
e mail : [protected]@gmail.com

Desired outcome: THEY NEED TO SETTLE THE BALANCE OF CLAIM

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Update by Hoosen
Jan 19, 2022 8:28 am EST

Dotsure is the worst company to deal with ?

i had initially taken out my policy with hollard as is is a reputable company and dont know why all our policy was transferred to dotsure.

Please cancel all your dotsure policys.

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J
9:43 am EST

Dotsure Policy 0068276

I have requested that this policy be terminated approximately six months ago. Please terminate the policy immediately. I am stopping payment of premiums.

Thank you,

Dr. C J. Blom.

Desired outcome: Cancelling of Policy 0068276

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2:23 am EST
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Dotsure Car insurance/ windscreen claim

Good day
My problem is twofold with Dotsure, I recently found out that Dotsure is not paying tracker and I am being debited from my account which is a nightmare. Tracker has also handed my account over to some debit collecting firm which is unprofessional on both Dotsure and Tracker, I have been paying dotsure and was assured they would pay the tracker which they installed unfortunately this was not done. Second issue is that I have a claim for a windscreen which a stone hit on the 5th November 2021 which is the first week of November 2021 on the 13th November 2021 I noticed that the windscreen had a crack across from passenger to driver side. On the 16th November 2021 I put through a claim and spoke to Jonelle Jooste, on the 17th November 2021 I was advise my claim will not be approved because of the time frame from chip on windscreen to the crack, this was never highlighted on me signing up that there is a time frame for claims and I feel that Dotsure is trying not pay claims.

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6:43 am EDT
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Dotsure Maintenance Plan

I called them morning regarding the above policy claim on the car service. The person that I spoke to promised to get management to call and that was at 9:14 but I haven't been contacted yet. Now 12:34
I took a service plan with Dotsure and they sold it to Warranty Solutions. At 122 000km I paid for the car service and this meant that the next service is due after 15 000km (137 000km), or when the vehicle is due for service as per manufacturer service schedule, whichever comes first. Manufacturer schedule is prompted by the vehicle's computer and it can be at 3 000km but the vehicle must be serviced.
Warranty Solutions have just turned down my service claim, stating that the vehicle must reach 137 000km even after the manufacturer explained to them.
Warranty Solutions is dotsure's client/service provider and I had done business with dotsure and I am paying them. Most of all, I want my vehicle serviced. I have been paying for this since December 2020 and not one service has been done because they made me do the first service.

Desired outcome: Issue the service authorization ASAP. It's going to negatively affect my vehicle warranty cover. Get your staff to understand how service schedules work.

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Dotsure contacts

Phone number

+27 861 368 7873

Website

www.dotsure.co.za

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