My engine went up and they are refuseingt to pay as i see on line now they are a complete ripp off i am going...
Because of hard selling a good promises, I was scammed. On May of 2008 I was offered Freedon Plus warranty for more than $2300 plus.
Made payments directly from my bank till April of 2010. Now I need my warranty for repairs " as promised". I CAN'T BELIEVE THEY ARE OUT OF BUSINESS!!! How can I get my money back and? I am shaking in anger>>>
Submitted a claim to Continental Warranty, Contract #: GP20-148122. Requesting repair of a device with the timing chain. Our warranty is supposed to cover engine, transmission, and transfer case.
As far as I am concerned the timing of the engine is part of the engine. Continental claims this part is not covered. WHY? This makes no sense to me. Can you help me with this isssue? Thank you.
I paid for my "coverage"(thats a joke) in full when i purchased my car. It was preowned, so i thought better safe than sorry. Boy was i sorry. The car broke down in october and was not fixed until December. Noone, myself or the shop could ever get a hold of a rep, they never return calls, and i had to pay for some things myself b/c i needed *** done dammit! I was never provided with any transportation, and it is a pain to find rides to a full time job for 2 *** months! I have been promised a refund check for some of the work. hello 2 months later. Still no sign. out of $1200 of work, they paid about $300. This policy cost me almost $3000! They are scam artists.
Very Limited Coverage, and 100% literal interpretation.
I have had Continental Warranty for four years now. Initially told all parts but normal wear items are covered. This is a lie. Sales tactics are deceitful. I said I wanted a bumper to bumper and was promised that the plan I had was the "premier plan" with everything I wanted.
I did a quick review once I got the policy and thought ok with what told. First two claims I was satisfied, not wow, what great coverage, but satisfied, bills broke out about 75% covered parts. I never did read the fine print as it made common sense what they were covering.
The newest claim however, towing was fine but repairs are contested. The company switched attitude from the past. Replacement is with "like" part. That is a used part (alternator). Like to me means OEM/aftermarket. I am very hesitant to use essentially junkyard parts on a BMW even if it is older, 2000 740il.
Further, the "bumper to bumper" was not true. Only the exact listed parts are covered, absolutely nothing else. So a part of the cooling system that controls a covered part is not a covered part.
My advice is to be cautious of any sales representations and never agree to buy until you fully understand what limited coverage is actually provided. Read and know what you are getting and understand they will use the strictest, most literal interpretation possible. Looking back at the old bills, that was consistent with the past.
As to dealing with the claims, up to this one, never had a problem. This one, a much different perspective. Nothing amounting to "bad faith" but I think now that I am near the lose money point for repairs, not the same personality or willingness to work with the repair shop and customer. I don't think they expected the warranty to last this long as I have about 11, 000 miles per year on the car and the warranty was for 50, 000 miles or 5 years.
Shame, because prior I liked and probably would have used on my next car once I get done enjoying foreign countries and worse because I previously actually recommended the company because of the professional experience with them.
I can not continue to recommend and will not repurchase.
I made the HUGE mistake of contacting Continental Warranty about a newly purchased used vehicle. I filled in out their online survey, and a few others. I got a call from Continental Warranty the next day, and spoke to a sales rep, and informed them I was looking into my options. He asked what kind of quotes I was getting, and would call me back when he was more informed about what they may offer me, and the quotes I had already gotten. Later that night Continental Warranty and their sales rep called me back. I informed her I had spoken to other gentlemen at the company and was waiting to hear back from him. She still wanted to get me in their system, and go over the policy, and coverage's. That was fine, but after 15 minutes, and her giving me a quote $1000 higher the everyone else. I ask her to email me the policy so I could look it over and compare it to the others, and I would base my decision after I looked up each company. All of a sudden I would guess her boss jumps on the line, and starts asking where I 'm doing my research, and had a total fit over the fact that I was looking them up in the Illinois State Dept website. He was telling me to look them up on the BBB. When I refused and told him I wanted to make sure they were licensed in my state, he lost it! All of a sudden I was some dumb female to him, and that I had no clue as to what I was talking about. He was asking who the competitors underwriters where, and a lot more.
Final when I got a chance to speak I told that the other company could not offer me a better package or price. I told him that if he wanted my business to email the policy, Jim cut me off mid sentence, and was ranting and raving on the phone when he asked me who was going to look over my policy for me. But I never could finish a sentence because he kept talking over me, and asking how I like it, and how I felt when someone cut me off. (I never interupted him, Not Once even with his demeaning attitude).
I finally let him have it ! When I informed him that I was not some stupid female, and that I worked at an Attorney's office, and that I 'm sure one of the Attorney's would love to talk to him, and discuss the policy and his attitude. And then told Jim not to contact me ever, and that I would take my business elsewhere, and hung up on him.
I purchased a continental warranty for my truck. After 4 months I had oil and coolant mixing and the truck...
After spending over $2800 on the 100, 000 warranty, my cars wiring for the turn signals went bad. Come to...
Continental Warranty has gone out of business, they sold my contract to some other company and this company...
I purchased this warranty in November of 2004, paying an extra fee to get the "guarantee price refund, " where you get your premium refunded if you don't use your policy in the four year period. I complied with their instructions to claim my policy amount, they confirmed my refund amount and I faxed them all the necessary paperwork in November, 2008. Now, they don't even have a working phone number. Even the phone number on the website rings "busy" when you try to call. All other numbers that have worked in the past are not working. Either they have gone belly up, or something strange is going on. The numbers I have tried that do not answer are [protected] and [protected]. The web number that continually rings busy is [protected]. Are there others who are having this difficulty? Is there anyone out there who may be able to offer some advice?
2002 Ford SUV was sold 06/02/2008. Notified Continental warranty by faxing all information require based on...
I had been looking around for a warranty for my 2004 Mitsubishi w/105, 000 miles. I received a call from Continental and several other companies but for some reason decided to talk with Continental. Like others that have written their experience with them I as pressured into giving a $295 deposit in order to get a complete warranty Agreement. I must have been off my medication - I really never do something like this. That was May 23, 2008.
I took the Agreement o my mechanic and had said he didn't think it was comprehensive enough and couldn't understand what the deal was with putting 'the special sauce' in the radiator (I'm being very kind here). So on June 24, 2008 I called the manufacturer and Continental as required in the agreement. I was told I would receive the refund in 3-4 weeks
July 30, 2008 I call to inquire about the refund and was told it would hit in the next 5 days.
August 5, 2008 no refund so I call again. Here is the great part; I was told that they were running behind and had no idea when I would receive a refund. When I said I was going to deny the original charge they said that was the best thing to do. Whatever.
Their 30 days unconditional money back guarantee is totally bogus. I have been trying to get my deposit refund for nearly 6 weeks and still have not seen a dime. After numerous email and phone calls, I had to submit a credit card dispute with my bank -- hopefully my bank will have better luck than I do. These Continental Warranty people are nothing more than cons artists. Stay away from them!!! You have been warned!
There are many other credible extended warranty businesses out there. Please do your diligent research to avoid the unnecessary headaches.
Just another pissed off customer trying to get even.
I was talked into buying this great sounding warranty (I’m a sucker) &later realized that I would never be able to afford it. As soon as I received the paperwork in the mail I called & cancelled my warranty. The guy told me they needed a written cancellation, so I emailed them on 06/09. I just received my refunded down payment today 07/23, 43 days from canceling. I did call &ask where my refund was & the one time they said it should be there Friday... that was a load of crap. Meanwhile, I received several overdraft fees in my account, which was my stupid fault, because I actually thought they'd get my money back to me at a reasonable time. They said 4-6 weeks for the refund, it was 6 weeks & 1 day. They had my money sitting in some account making them money for 6 weeks. Waste of Time!
I filled an online add in order to receive some magazine subscriptions with some rock tickets I purchased. One of them was for and extended warranty for my truck. The next day or so I had received a call from them and was amazed by the total package that they were willing to give me.
Going against all that I felt, I gave in to the $245 investment up front; that was unconditionally refundable within the 45 day waiting period. Which I haven't received back yet more than a month after I waited the 15 days it took to initiate any eligible work, and the six to eight weeks of "processing time".
I called on the 19th day because my alternator went out which I was kind of happy about since my warranty had just kicked in. I took it to the shop and Con-Warranty said I haven't driven 1K miles that was "in the contract" (which they never told me about) and I was pissed to say the least. I bought the alternator my self and did all the work.
I have been at them for weeks to try to get my refund and with no avail I keep trying. They say it will come this week, then next week, then the week after...
This rep Mike with Continental Warranty told my husband he needed our credit card number in order to process the paperwork but we wouldn't be charged the $295 down payment until the paperwork was signed. They hit our credit card that day. My husband finally got someone to answer on one of the phone numbers, others just ring, and was told that if he sent an e-mail stating he was cancelling that he would get an e-mail back acknowledging the cancellation and that the charge to our account would be credited, also said it shouldn't have gone through until the signed paperwork was returned. Now it's 12 days later they won't return calls or respond to e-mails. I wouldn't recommend this company to an enemy - nothing but empty promises and lies so far. Looks like a call is necessary to the State Attorney General in our state and theirs.
I submitted a request for an extended auto warranty quote to Continental Warranty today. They called me back quickly and gave me a spiel about how I could get "certified" coverage but only if I acted today. The coverage seemed like a pretty good deal to me, so I was actually considering. All I needed to do was read the policy to determine the actual value.
Continental Warranty required me make a refundable deposit of at least $550 just to review the extended auto warranty contract. When I told them I wasn't comfortable with that policy they put a manager on the phone to try and sell me.
Instead of convincing me that I should put that amount down just to review the contract, he attempted to bully me into buying the coverage. He tried to change the issue by telling me that I was lucky that anyone would insure my 1998 Honda Accord with 117, 000 miles on it and asked how I could possibly imagine an insurance company would cover my car for the great price they quoted me.
I told him that I figured the insurance company had plenty of actuaries that had calculated the risks implicated in taking on coverage for a vehicle similar to mine and determined the proper price to make a profit. I then told him that my issue wasn't with the coverage at all, but with the policy of requiring a down payment to even consider the coverage contract.
At that point he got belligerent with me. I could not believe that someone trying to sell me $1700 worth of insurance coverage would insult me. I told him "Thanks for 'unselling' me." "Goodbye."
I called to get a quote on a car I was just looking at meaning I do not own the car, and they told me that when I did choose to buy the car that when I did call back that the cost of the warranty would be even higher than it was to begin with.
I was repeatedly encouraged to lock in the rate by charging the down payment to my credit card even thou I don’t yet own the car I was inquiring about the warranty for.
Sounded like excellent coverage, but with the high pressure sale I felt more like I was speaking to a used car salesman so I hung up on them, the end...
Continental Warranty - Hated the fact that I asked for a quote and got a black mark because I would not commit the very next day. My car now registered as not qualified for a new car warranty. High pressure and not at all accommodating. Would never recommend...I received 3 calls in two days with high pressure to hurry up and buy or pay a down payment to look over the warranty after saying that I was not capable of paying that very day I was put on a list that will be posted as not able to get a new car warranty. Do not ever fill out any kind of survey to offer you free coupons that is how I got led to these people. Extremly mad...
As I read a complaint of this company,it actually felt as if I wrote it myself. I called this company from the car dealer and did not have all my information with me and asked if I could call back. A manager (Anthony) got on the phone and told me that I could not call back and get the same deal. I told him they were reprogramming my keyless entry and then he replied "oh, so you have electrical problems?" like he was writing it in my file or something. He told me that he would wait while I went down in the service bay and collected my information. I told him my coat was in the car and I was not going out in the cold and that I would call back in about 30 minutes, not 30 days and again he refused to hang up. I was on my cell phone for 30 minutes with him already. He then told me that I was calling him, because no other companies were "knocking down my door" and I should do whatever he asked to get the deal done today!! I was so upset and felt that there aggressive scare tactics were ridiculous. I told him if he wanted my business that he would call me back and hung up. He called right back (I guess because I hung up on him), but I did not answer! I have since purchased my warranty through another company and am very satisfied.