Chilis (Roswell Nm)express lunch

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a verified customer
Verified customer

My wife and I have been going to Chilis for quite some time. Over the last few months the quality of service from the kitchen leaves much to be desired. I order the Express Lunch every time I go. I really like it but for some reason the kitchen can not keep anything preped up. I can understand if I came in late or at closing or they just opened. I have been in at lunch and dinner and I order. I have to remind them to bring the chips and salsa. I get the chips but no salsa. I ask for it and am told they are making it. Thats fine, but why is it not ready afterall it is lunch or dinner. I order the soup and salad and I get my soup after the rest of the group gets their food. Thats fine but the soup is cold and I return it to have it heated. When I do get my salad I have to repeat that I want more dressing. It is a bottomless meal so I want more soup, Of course they are out, so I have another salad. Today topped it it all. I go in for lunch (around noon), I ask for the Express Lunch, I had to remind them about the chips, (of course there is no salsa at the time it's being prepared) The rest of the group order and they get most of their order but not all of it. I am still waiting to get my soup and salad. I do finally get the soup but no salad, I'm informed that the salad is still beng prepared. Fine I reakize that they are busy but it would be nice to have my salad. I finish my soup and the salad does get to the table ( of course I have to remind them about the dressing). I am disgusted but I do like that soup so I ask for another bowl. I realize they are busy but come on,
I never did get the other bowl of soup. Now if this was the first time I would not have written you but this problem is an ongoing deal. I decide where we spend our hard earned money much the same as you do. If you are not going to plan any better than that for lunch or dinner you will end up losing in the long run. I'm tired of getting the excuse that all the help is new. Perhaps a better training method is in order, such as, having the waitress know the menu, how to pay attention to the tables they are serving. The kitchen needs to be organized so the orders go out at the same time and not spread out over 15 minutes.
Okay I've complained, I want you to know that I do enjoy eating at Chilis but if this continues we will cease to go there. I'm sure that the staff tries to make it right at the time when errors have occured. However the same type of excuses gets really old. At least at todays meal
our waitress did her best but was getting no help from the kitchen. I wish I had the girls name because she did a great job despite all of the delays.

Thank you for letting me vent!


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