Chicken Express

On Thursday, October 19th, I went through the chicken express drive-thru in Comanche, Texas. I do not go very often due to the high prices. A female was working the drive-thru and I ordered through the intercom. I ordered a number 2 (seven piece tenders, french fries, 1 roll, large sweet tea), and a number 3 (3 piece which I ordered all drumsticks, mashed potatoes, 1 roll, large sweet tea) as well as a family order of cheese sticks with ranch. It ended up being $32 and some change. I received my 2 teas, and finally my order. I live out of town. When I got home and opened my boxes, I had gotten a 4 piece tenders with french fries and a hard biscuit, and a 3 piece assorted (not even 1 drumstick) french fries and a hard biscuit. Never received the cheese sticks. I called and spoke to a manager named William. I explained what I ordered, and what I received. He was polite and asked if I lived close. When I told him no, he took my name and information, said to come by next time I am in town and he will give me the order correctly. I told him I would be by after 4pm the next day.

On Friday, October 20th, I went back through the drive-thru in Comanche, Texas as I had said I would. I told the girl at the intercom my name and that I spoke with the manager the day before about my order. A male came over the intercom saying my name was not written down and to pull over while he calls the other manager. I pulled over and sat out there for over 20 minutes with no one contacting me or coming out. I called into the store and asked a man, whose was also a manager named Chris (do not know spelling) if he got a hold of the other manager. He never called. He told me my name was never written down, that I was only getting the missing cheese sticks, that he was the one that took my order and filled it, and he knows it was right. He also proceeded to tell me that I am a constant problem, that they always have issues with me. Which is not true. I left without my missing order, or anything fixed. I called later asking for the other manager, who was not there yet. I then tried calling for a third time, Chris answered the phone, when I asked for William, you can hear him in the background laughing, saying it is her, and mouthing about me to William as he hands him the phone. I told him that I don't appreciate being treated this way, and that this is unprofessional and not how you treat paying customers.