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Benchwood, Dayton, Oh store. Was in the drive thru line at 10:10. Car in front of us took about 20 minutes to order. People were honking horns, backing up to try to get in the other line & turning completely around to leave risking an accident. When I was finally able to switch lanes, pulled to the window at 10:29 and a guy was turning the sign around to lunch menu. I said please tell me you will still honor the breakfast menu for those of us that waited 20 minutes behind the one car. He said sorry that's not our fault its lunch now. I asked in the speaker for them to please honor our request for breakfast since we were in line well before 10:30. I was told we don't have breakfast left. BS! I called the store and was HUNG up on the first time. I called customer care they DID NOT care. Such good Christian people. I only went because the egg white bowl is the only thing my mother who is fighting cancer can keep down. She felt good enough to try today & I was so happy to go grab her a breakfast treat that she could keep down. The last thing they could have did was honor those of us that stayed after being caught behind the car that took so long to order. If not for my mother, I would have left as well. I know someone could have come out to took the orders of those of us stuck behind the car. Or that car should have been instructed to move to the side & allowed the rest of us a chance at breakfast. At this moment I hate Chic Fil A and the lack of care and concern shown to my attempts to reach out by phone. You suck!
Benchwood Rd, Dayton, Oh store. Was in the drive thru line at 10:10. Car in front of us took about 20 minutes to order. People were honking horns, backing up to try to get in the other line & turning completely around to leave risking an accident. When I was finally able to switch lanes, pulled to the window at 10:29 and a guy was turning the sign around to lunch menu. I said please tell me you will still honor the breakfast menu for those of us that waited 20 minutes behind the one car. He said sorry that's not our fault its lunch now. I asked in the speaker for them to please honor our request for breakfast since we were in line well before 10:30. I was told we don't have breakfast left. BS! I called the store and was HUNG up on the first time. I called customer care they DID NOT care. Such good Christian peoples. I only went because the egg white bowl is the only thing my mother who is fighting cancer can keep down. She felt good enough to try today & I was so happy to go grab her a breakfast treat that she could keep down. The last thing they could have did was honor those of us that stayed after being caught behind the car that took so long to order. If not for my mother, I would have left as well. I know someone could have come out to take the orders of those of us stuck behind the car. Or that car should have been instructed to move to the side & allowed the rest of us a chance at breakfast. At this moment I hate Chic Fil A and the lack of care and concern shown to my attempts to reach out by phone. You suck! And I will never forget this experience!
Fairview Heights Illinois NEW OWNER is just as rude and unprofessional as his managers. Where there are bad managers, there are bad owners. So, I ordered a chicken deluxe asked for tomato and the tomato was left off the sandwich. I called back there to inform them. A manager by the name of SAM exact words. "I am not replacing a sandwich just because of a tomato (I had receipt and was not even asking for my money back. Also, I ordered a tote of cookies for $10.00 at the same time or ordered the sandwich, and I asked if they could cook fresh at the time I ordered because I was on my way out of town. A young lady (Jade name on the receipt said yes, the cookies will be cooked fresh hard as a brick)
I wasn't informed of that at the time I ordered which is something they need to learn how to be informative. Back to the sandwich, because Sam was an unprofessional rude person. I hanged up then call back to ask for another person. KATY MANAGER answered and apologized then informed me to go back to the restaurant and she will have my name is some care-book and that she was replacing the cookies and sandwich meal. I responded okay, upon pulling up at the window a young man name ASHTON passed me the bag. SAM (MANAGER) snatches the bag out of Ashton's hand and YELLED, "NO DO NOT Give her that KATY SAID THIS ORDER IS NOT TO BE REPLACED LET ME GO CHECK." Ashton and I looked at each other in awe. SAM (MANAGER) came back with the bags to pass it to me. I said, "I am sorry, but I don't know what you've done to that food, and I refuse to except that bag after all that drama and walking away from the window (Katy did tell me over the phone to go back to the store as she was replacing the sandwich meal and cookies. SAM (MANAGER) pulled out her damn phone and began recording me and takin photos of my vehicle and license plates threatened to call the police. I was in total shock. I asked her, "Are you recording me?' She yelled YES, I AM AND I AM ABOUT TO CALL THE POLICE! I said are you serious I see you are having a bad day and do not record me. Also, I told her KARMA will visit her from treating innocent people wrong and if ever you end up with cancer or an accident just reflect back on how you lied on an innocent person all because you are having a bad day.
I end up driving off. Called and spoke with TAMMY EXECUTIVE DIRECTOR. She said it was not the Chic Fila way and none of this should have happened to me. It was obvious the MANAGER SAM has some personal issue going on in her life. Tammy informed me to go back to the store, and I will have all this replaced... OMG! OMG! OMG! OMG! OMG! I pulled up to the window to retrieve my order and the owner was standing there. Someone must have recognized me as they were all looking in a still motion. I petition the BIG TALL GUY standing at the window and I asked are you the manager? he said NO I AM THE OWNER. Before I could even say how anything nice about the food the owner exact words to me were, " Are you the lady who wished cancer upon my manager" I replied HOLD UP ABSOLUTELY DID NOT. He was super rude disrespectful cute my words up and he pulled out his camera took pictures of my car pulled out his phone and said he was calling the cops on me. I am in total shock all of this drama over a slice of tomato left off of a sandwich WOW!... I AM SO PROUD OF MYSELF FOR never getting out of pocket, never cursed or anything. I admit I honked my horn one time because I was left at the window with Ashton for a long time after SAM snatched the bags out of his hands. WOW! these people are absolutely insane. The professional 5Star customer service is low standard as far as I am concern. No wonder RAISING CANES CHICKEN A FEW BLOCKS DOWN THE ROAD LINES STAY PACKED. As for the NEW OWNER, he was just as worse as the SAM chic. They need to get rid of him as well. He told me NEVER TO COME BACK THERE. I refused to be bullied and did not care that he was huge in size since he kneeled down at my window trying to intimidate me with arrogance and false accusations against my character (My nephew is a professional UFC Fighter so his big statue did not intimidate me not one bit.(he tried though by getting close up on my door window) I was taught never to allow anyone to bully me) ... The Executive Director TAMMY mentioned the FAIRVIEW HEIGHTS ILLINOIS location has had issues and new staff and owner... If this is the type of service, we should expect from the new owner at the FAIRVIEW HEIGHTS ILLINOIS LOCATION run to Canes...they can count there days. My family and I have had many and plenty messed up order and NEVER EVER ONCE COMPLAINED about anything. It is sad soon as a request another sandwich with tomato all hell break loose, and I am threatened with the police and photos snapped of myself and my vehicle. I am 150% innocent about this whole situation. So glad my BMW captured his BIG FACE super close up on my driver side window. It was obvious he was upset with me because I reported him to TAMMY... She more likely has teamed up with his lies. I called her back to inform her of what the OWNER did after she told me to return, and I will not have any problems. Well, Tammy never called back. I called her several more time no answer. BETTER SERVICE AT CANES AND OTHER ESTABLISHMENTS... The OWNER at the Fairview location will experience the same kind of KARMA... THE LEVEL OF REVERSE PSYCHOLOGY, BAD CUSTOMER SERVICE AND ZERO ACCOUNTABILITY IS THE REASON FOR MY REVIEW