Having problems with Chick-fil-A?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Chick-fil-A reviews first appeared on Complaints Board on Mar 18, 2007. The latest review Health risk and treatment was posted on Aug 9, 2021. The latest complaint rude racist employees, treat minorities with contempt, double standards was resolved on Feb 11, 2013. Chick-fil-A has an average consumer rating of 1 stars from 76 reviews. Chick-fil-A has resolved 4 complaints.

Chick-fil-A Customer Service Contacts

5200 Buffington Road
Atlanta, Georgia
United States - 30349

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Chick-fil-A Customer Service. Initial Chick-fil-A complaints should be directed to their team directly. You can find contact details for Chick-fil-A above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Chick-fil-A. Discuss the issues you have had with Chick-fil-A and work with their customer service team to find a resolution.

Chick-fil-A Complaints & Reviews, Page 2

Oct 29, 2019

Chick-Fil-A — order #: 5662375

I ordered a to go order of a cobb salad and a sweet tea today, 10/29/19. Upon returning back to work to eat...

Oct 21, 2019

Chick-Fil-A — refused service from manager without explanation

I wouldn't usually complain, but on 10/21/19 at approximately 7:00 pm I was refused service at chick-Fil-A in...

Oct 12, 2019

Chick-Fil-A — worst customer service

I was an employee here I thought it was a family I was wrong. Krista is the worst GM possible this person...

Oct 10, 2019

Chick-Fil-A — gwen

All I can say is that she bullies all of the staff in front of the staff.She is the rudest, loudest and most...

Oct 04, 2019

Chick-Fil-A — lemonade

You guys changes the regular lemonade and added Splenda. I first thought they just mistaken and gave me diet...

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
Sep 28, 2019

Chick-Fil-A — overall experience

First off, the place was disgusting. None of the tables were clean. Even those that didn't have trash were...

Sep 27, 2019

Chick-Fil-A — customer service

I was ordering at drive thru and when i got to the window i paid, i received a bad costumer service, they...

Chick-Fil-Aapp and lack of customer service

I am a red number and had a receipt in excess of $50 for a purchase over 1 week ago at store number 03478 order number 402-3970. I forgot to scan the receipt at time of purchase. However when I went to the system where you can enter "forgotten receipts", it said that my receipt was already processed. I'm sure someone at chick-fil-a processed my receipt knowing that I did not scan my receipt at time of purchase. I called customer service and no one has assisted me with this issue. I have called several times and it's been over a week. I am shocked that customer service has no customer service, and there is no one accountable for their customer service. If you want to complain about their customer service, you have to call their customer service number. It's a joke!!!

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Aug 31, 2019

    Chick-Fil-A — worker

    My girlfriend has worked at this location for a couple years now. There is a worker there (Alec) who ha...

    Aug 19, 2019

    Chick-Fil-A — wrong food order

    August 19 2019 at 10:12 am 414432 Dylan, Chick-Fil-A Thomas Edison Travel Plaza StoreID: CFA01 Cashier must...

    Aug 05, 2019

    Chick-Fil-A — Granola fruit parfait

    About every 4 out of 5 trips to get my breakfast here I get to my work just down the rd and discover ive been...

    Jul 23, 2019

    Chick-Fil-A — dogs allowed in restaurant

    This was at the Evans Chick-Fil-A today. I'm tired of people treating their pets better than their kids. Thi...

    Jul 19, 2019

    Chick-Fil-A — fast food

    Hello- While on a road trip to Oklahoma, we stopped by to have lunch at one of your restaurants, it wa...

    Chick-Fil-Anot being able to get breakfast

    Due to my work hours during the week I can only get breakfast on Saturday. So 6/8 I decided to go for breakfast with my dog ( so I couldn't go in) and arrived at 10:15. I was 3 card from the order board. The line wasn't moving. At 10:32 someone came out and changed the signs to lunch. When I asked about breakfast she said breakfast was over and it is now lunch. At this point (10:32) none of us cars moved. We were all in the same spot as when we arrived. When busy at lunch occasionally they have staff out side taking orders. Why don't they do this at breakfast if the drive thru line isn't moving. I find it unfair that I was unable to get breakfast. I totally enjoy cfa but I am ticked off about what happened. I was lucky enough to be right before the cones started so I was able to leave otherwise I would have been stuck in line until the other side of the building when there was no blockage for your car. Sorry I have to rant but I think someone could have let the cars that were there still get breakfast since we were waiting. Maybe have someone at the window who can move the line or if the customer at the window is waiting for something let them pull over so others can continue to order. I find it rude that if I didn't ask I would have not known I couldn't get breakfast anymore that day. Better system is needed

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      May 30, 2019

      Chick-Fil-A — customer service and cold food

      May 25, 2019 at 6:15pm. Daycfa01 Employee #384731 Your customer service needs to improve. My waitress did...

      Chick-Fil-Acfa meal

      I was in the mall and decided I would stop by Chic-fil-A. I ordered food and was very dissatisfied with the whole experience. The staff was not friendly like I'm normally accustomed to. The wait to for the food was extremely long about 15 minutes and the location was not busy. When I finally did receive my food it was over cooked. I've never had an issue with Chic-fil-A. But this experience was awful. I did not want to return the food because the wait time was already long.

      cfa meal

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        Chick-Fil-Achicken nuggets

        I'm 15 weeks pregnant and was served raw chicken nuggets. I went through the drive through which the girl who took my order 5 cars back from the menu didn't have one on hand and after getting cold soggy fries and a sprite that had zero ice and no carbonation in it as if it was sitting there all morning I let it slide until I bit into this. I'm extremely disappointed as I could not eat my lunch and would like to know how this will be resolved.

        chicken nuggets

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          Chick-Fil-Athe attitude of the general manager

          Yesterday, my husband ordered a grilled chicken sandwich from Chic-fil-a, the bread on the sandwich tasted stale, so he placed a call stating his dissatisfaction of the sandwich and was told to return and the sandwich would be replaced. Now today, he returns and repeat what was told to him about the replacement of his sandwich. He was told there was no record of the call. After speaking with the shift manager my husband began to call the corporate customer service line to file a complaint. It appeared the drive-thru line was beginning to back up and instead of the General Manger (Kevin O'Leary) coming to the window to descalate the situation, he instead esculated it, threatening to call law enforcement. I currently have stage 4 heart failure and me and my husband dine frequently at this particular Chic-fil-a. To be treated in the manner the general manager displayed, cause me to experience heart palpitations and I became light-headed, I felt it was mostly because of our race, we were treated that way. I have recording of the incident and I plan to share with social media, so people can see that hourly employees are not the only employees that need customer service and diversity training.

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            Apr 10, 2019

            Chick-Fil-A — the fries, and attitude of the staff.

            This is our local store so we go there once a week at least. I went to the store on 4/10/2019 and ordered via...

            Chick-Fil-A — associate-‘ kris’ at norristown

            I have never had a problem at chik fil a before, I know they pride their associates with great customer...

            IN THE NEWS

            Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
            If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
            One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
            A consumer site aimed at exposing unethical companies and business practices.
            ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
            You'll definitely get some directions on how customer service can best solve your problem.
            Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.