We booked our flight for our honeymoon and paid our flight, baggage fees and upgraded seats at that time. We paid $771, then the next day we see they charged another $184 without contacting us to get authorization for this charge! When we contacted them, turns our they charged this fee for our upgraded seats, which we had already paid the agreed to price of $338, now they upped it to $522! The seats are now costing more than double what the flight was! They refuse to make any adjustment even though I have the original invoice showing we were already charged for our seat upgrade - TOTAL SCAM! I would completely cancel and rebook through a reputable site but they refuse to refund my money!
Desired outcome: Refund either the $184 overcharge or refund the full $956.14 so we can book through a reputable site