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240 complaints
17 resolved 223 unresolved
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A
9:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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Hello sir/Madame I am writing to complain about Chaturbate platform as the way they have treated me is very frustrating and unprofessional to say the least. I was banned suddenly a few years ago as I forgot to log off my camera while just chilling chatting as I lived on one floor then in a small house and had family around quite often. My family member...

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J
4:17 pm EDT
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I was in a broadcasters room and I tipped 1000 tokens for a custom video and they never made it or sent and I would like to be refunded the tokens or money cause I got ripped off

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J
8:32 pm EDT
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Chaturbate - Purchased tokens now ban for no reason

The tokens you have purchased are now available in your account and are ready for use!
Order Details
-------------------------------------------------------------------
Username: _jrewing
Price: $49.99
Account Banned
Status: Basic Member (Upgrade)
You have:
443 Tokens
DID NOTHING TO GET BANNED THEY ARE RIP OFF ARTIST HAVE 443 TOKENS TO USE THEY WONT ANSWER ME OR FIX THE PROBLEM TRIED OUT MY WEBCAM WHICH I HAVE RIGHT TO DO AND THEY BAN ME KNOW WONT RESPOND

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D
5:46 am EDT
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Chaturbate - Webcam model

I chat with many models. Have what I feel are several strong friendships. So used to the models (trans) saying I love you right away. A model who I shared whatsapp with threatened to launch contact some of my FB friends to out me. Basically those close to me know I am attracted to trans women. However some work contacts on FB, I really don't need some crazy person screwing with me because they are insecure. So just wondering what the options are .

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S
2:51 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Chaturbate - will i ever get the money i made?

Hello, my model name sexychristy2017, I have an unfinished $ 253 transfer, I asked you why you are not sending me the transfer, you said that I have to confirm that I am 18 years old, I sent all the pictures with my documents and signature, you told me because after I confirm the data to write to you, I will write to you 10 times and you will not answer me, what can I do next I need your help do not be indifferent and help me please

Desired outcome: I want you to return my money, which belongs to me

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Hi, i arranged a private show with sex_tvar_1337 over the weekend, and it wasnt as arranged, but i was locked into 10 minutes, there either needs to be way of exiting when the broadcaster is ripping customers off, or a refund policy. I spent about 200 tokens and i would like to give them to a reputable broadaster.

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Chaturbate - chaturbate girls ripping men off

Bunnyearss

Is going around and ripping men off. She incises you into private show but dosnt want to perform. Instead asking me to take my clothes off.

This is going to get your website a bad name having girls scamming men and ripping them off totally unacceptable. Now i dont what to buy tokens from you as its not worth the risk of being scammed again .

See you issue.

Desired outcome: Warning to Bunnyearss

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I
3:23 am EST

Chaturbate - Payment not arrived

I am new model, and this was my first payment and It has been 7 days after the payment period and i still haven't received my payment. and chaturbate support is not responding to my emails. Can you provide reasons for this and what should i do. Is this a scam or i will ever receive the money that i earned working for hours on the website. I was relying on the payment to pay my bills now i have no idea what should i do.

Desired outcome: To get paid

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R
4:54 pm EST
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Over time, I had become good friends with a model on Charturbate. We would hang out everyday, and confided in one another. I told her about all the very difficult times I had been gone through lately. Among other things, I had gone through a breakup that resulted in me hurting myself. That was the level of trust I had in her. On February 5th, I was having a...

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A
6:03 pm EST

Chaturbate - Refund every penny past and present

Hi

This company has cloned £1000s of my cards, and I'm not putting up with it, I'd like this sorted plz from 14/1/2000

Username spunk4fatcows

This company has many clone sites likes chaturbatefreecams.com, camvirt.com, diddle. Live, yescams.com, whitehousecams.com, cams. Cambb.net and members. Ucam. Xxx

They all should be closed down by fbi and others

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4:23 am EDT
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You allower me to purchaae tokens take my money then remove mem

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D
3:08 am EST

Chaturbate - Banned an active account

Hi, is about Keishaspicy24, I upload a new ID on my active account and get banned because they say Im underage. Sure I'm not, I was streaming on that site for a year, just changed address and wanted to out new ID on. So I write many emails the days before and is not possible to get no answer for days and days and not being able to get online. They should do their job good but they didn't even check the account before they ban, being active? Was clear I was the same person, having the same name and CNP. Please help me solve this asap. Ty

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1 comment
M
Jun 20, 2022 9:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

did you solve the problem? I have the same problem

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C
9:25 pm EST
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Chaturbate - Bullying by other users

The male camming side of Chaturbate needs to be monitored by the company and cleaned up. A group of users parading around in a pack bully other users and make up claims to get moderators or users banned so they can have full influence. On 2/20/21 in couplepartyxxxx room a pack of 7 showed up and everything in the room stopped, tipping, the show, everything. Prior to their arrival it was a blast but once they arrived the screen filled up with make such and such a moderator and ban this user or that one. For these 7 or so this have become common place in a lot of rooms and the new camming boys couldn't figure it out Saturday night. The users are chinko_de_mayo, bossychlck_, ladydanbury, 35reasonswhy, lorenzozurzolo, mariah_scary, saco_river_guy. If they do get silenced they come back with a grey made up name that the name itself attacks the silencer. Somebody needs to start taking this seriously and monitor rooms if you don't believe the images you get before it starts does more damage to camming males, PLEASE!

Desired outcome: This group needs IP Banned so no more harm is done to camming males.

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Update by cb_male_user
Feb 23, 2021 3:38 pm EST

I know several users asked for refunds from Crazy Ticket in that room. Mods tipped for camming males to do shots and they could not stand because they were so drunk and often said they were drunk but had them do CT show. How can they perform physically when they can't even stand? Chinko tried to scam the boys into adding his friends into CT for free but it was a no go. So the other mod bought all them tickets when they all knew better. It was sad.

1 comment
B
Apr 13, 2021 5:36 am EDT

I have reported this in 2019 and 2020 all the time. I was moderator for 50 male rooms and trust me, the ring of EVIL DOERS as I call them are all part of a gay ring of males, wanting to get a newbie's room and get their friends in there for free tickets. They are guided by KCStar who is also - known as many female accounts, Oopsididitagain, and b3000 and wbboss and many others there are 50 at least.

Yes they do tip note to the cammer, badmouthing the mod, and sending screenshots saying the mod is recording and doing all sorts of pm'g, etc.

I was victim of this and got permanently banned from CB in July, 2020, so trust me, I know what you reported. There are so many names Mariah_scary Mariah_ scarry, and pistol, lotsip -they are all men doing this.

They even took my name and made different ways to use it. Yes, adding an extra alpha character.

I passed this complaint on to CB today with a note saying someone else is aware of it also.

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B
11:55 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I tipped 100 tokens for a flash. He never flashed and left the room. Says he did it and blamed me. Give to much to have it taken. Hav pic of screen. If interested let me know. Want him booted

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Chaturbate - this girl is gonna cost you customers please ban her

Hello... I've been a chaturbate customer for a while and I love your site and never had a problem with the girls before till this cam girl alex_horny_1... I ask for a service she replies 150 tokens... I pay the private session plus the 150 tokens and 20 seconds later she bans me... now this is bad business and I dont know who the hell this person think she is... please refund my 150 tokens back and ban this person... this is the first time in my life I ever write a bad report on anybody... but this terrible scammer took the icing on the cake... really upset my day... please fix it

Desired outcome: 150 tokens back to my account immediately

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Resolved

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C
11:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Chaturbate - Scamming what they advertise

These models promise a certain performance, and then they get their tokens and don't deliver what they advertise. they have done this on several occasions. they string you along with a promise then they will either log off or they will band you from their room, as I was banned, this is not a good business situation. we spend alot of money for this site and deception for what your company should stand for is wrong. The models are two_bags you will lose alot of business if you do not address this situation

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J
3:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Chaturbate advice l changed my user name and password as they said my account had been compromised. My old user name has 430 token in it, which they agree is correct. I have asked them repeatedly to either transfer 430 tokens to my new account or refund my credit card. So far thry haven't done either. Best regards john sheeehan

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A
3:25 pm EST
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Chaturbate - Broadcasters scamming and chaturbate customer support

Some broadcasters will ask for payment, then ask additional payment or refuse service, pressuring you into paying double the agreed price. I imagine a lot of people will just pay, as the sunken cost fallacy kicks in.

If you leave and file a report with Chaturbate support they will say they "determined that both the broadcasters did exactly what you asked for." Conveniently for them. Since it didn't happen, I wonder how exactly they determined this.

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A
8:41 am EDT
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i purchased some tokens 100 and when i see it again the tokens are all gone from my profile can you please put back my tokens for me thank you

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A
7:23 pm EDT
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Chaturbate - Custom video sack

Hi, despite the financial hardships I and millions of others are going through now, I managed to save up some money to order a custom video from a model named @miss_bonnie. I spend a little over 1000 tokens to place my order which she agreed to, just to completely ban me afterward for no apparent reason but to scam me out of my hard-earned money. The lack of accountability in this site is unacceptable.

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