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1.5 4 Reviews 399 Complaints
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Chaturbate complaints 399

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A
9:49 pm EST

Chaturbate Blocking and banning its pages unfairly

Me bloquearon de la página sin ninguna razón sin decirme ninguna razón, me pidieron que volviera a ingresar mi identificación ya que había una nueva forma de verificación al ingresar los dos días que bloquean mi cuenta sin respuesta, me dicen que fue prohibida de su plataforma y que no puedo emitir más.

Necesito una solución, ya que es una herramienta con la que me ayudo todos los días en mis gastos personales y familiares.

Mi cuenta es Boyprettyx_

Desired outcome: I would like you to help solve my problem since they always send me the same email without giving me answers.

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2:03 pm EST

Chaturbate Incorrect token order, and a false membership order

It was a 100 token purchase, computer lagged and after my purchase I spent the 100. After all this I noticed that they sold me 4050 tokens. So I spent the 100 thinking that I bought 100, putting my token balance at 3950. So I contact them and they will not refund me because I spent the 100.. Now I am stuck with 3950 tokens. Y cant they redo the charges at 100, or have me buy 100 tokens and refund me the 319., when the token balance goes up to 4050.

Which ever, [censored] these guys and the rest of the world!

Desired outcome: Yes refund me!

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4:37 am EST
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Chaturbate Soy modelo usuario: superman_x69

El día 4 de noviembre la plataforma chaturbate me baneo sin ningún motivo. Les envié al soporte y solo me dicen que estoy baneado permanentemente siento que me faltaron el respeto estoy trabajando legal con mi permiso temporal legal soy venezolano radicado en Colombia aveces pienso que le tienen xenofobia al venezolano "quiero que me ayuden para volver trabajar." Que le quiten el baneo a mi documentos hablo por todos los venezolanos que han baneado con el permiso especial esos permiso si lo están aceptando para trabajar tienen 10años de vigencia solo quiero que nos dejen trabajar tranquilos de eso vivimos ya que el sueldo en latino América es malo espero me puedan ayudar a recuperar mi usuario y que nos quiten el baneo permanente son permisos legales por favor.

Desired outcome: Que nos dejen trabajar tranquilos a los venezolanos son permisos legales sacado en migración Colombia

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1:05 pm EST
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Chaturbate Internet connection issue

Be warned that if you are in a show and the internet connection drops for any reason, the show will keep going and drain all your tokens. It will not stop at the minimum show length time.

As a web developer i know that there are several very effective ways to check client connectivity and automaticaĺly stop the show at the minimum show time (to ensure fairness). However I suspect that chaturbate has a very loose definition of customer and they simply dont care..their terms state to use at your own risk.

So be warned..a [censored]ty platform.

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8:49 pm EST
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Chaturbate account banned

Sunday at 9:30 AM

Hi my account wzhc [protected]@163.com was banned.

please help me.

I registered some chaturbate.com similar domain names and forwarded to my affilitate website, so my account was banned. They asked me to transfer domain names to them. I did and transferred domain names to them. But until now, my account has not been unsealed, and no reply has been received. Please help me to further communicate and reopen my account.please help me.

.I have do it 8 years.

It is very importent for me.I use it earn money for my family and add money for you,Please reply me and reopen my account. please.

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3:48 pm EST
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Chaturbate Altered or falsified identification even it's real and legit

Hello Good Day Chaturbate,

I was banned last October 27, 2022 and If you Banned me with the reason for giving skype or whatsapp because there's a client with the "Lookingforboobs0" Username/ Client keep trying to ask for my What'sApp or Skype because he told me he will send me money but I already told him "That's not allowed here sorry" I got some screenshot of It to prove that I didn't violate any of your rules but when you told me that I got banned because of the ALTERED IDENTIFICATION, like how? ALL MY DOCUMENTS ARE NEW AND LEGITIMATE ORIGINAL, I got them with ALL MY EFFORTS AND RECEIPT I can attached the RECEIPT TOGETHER WITH MY DOCUMENTS, I'm a new model here In Chaturbate, I got my PASSPORT AND POSTAL REAL AND LEGITIMATE ORIGINAL, DO NOT MISLEAD THE DOCUMENTS i was just trying to be your MODEL I HAVE READ AND UNDERSTAND THE TEARMS AND CONDITION OF THE SITE AND I HAVE NEVER VIOLATED ANYTHING. I CAN PROVIDE WHATEVER YOU ASKED ME TO DO TO PROVE THAT ALL MY DOCUMENTS ARE REAL, ORIGINAL AND LEGITIMATE, I'm hoping your kind consideration, Thank you and God bless.

Username: Drag_Me_To_Hell

Desired outcome: I really wanted to go back to work, you can video chat me to prove that my Passport And Postal I'd Is real and Legit

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1:10 am EST
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Chaturbate Tipped for password show with model and was immediately kicked and banned after entering

This incident occurred at approx. 0000 (midnight) of 11/11/2022. I inquired about a password show with the model your_goodone , and after the details were ironed out, I proceeded to tip the desired amount and was given the password. Upon entering the password show, I was then kicked and banned from the broadcasters room with no further explanation as to what happened.

Desired outcome: Refund of tokens for password show price (365) and possibly an explanation as to why I was kicked/banned

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11:25 pm EST
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Chaturbate Permanently banned/altered falsified identification

Hi there, I am working in chaturbate for a few years now and chaturbate is my only source of income and CB is the most convenient for me, for my daily needs..

I have a complain regarding on the reason they banned me for: Altered/falsified identification

First and foremost I never used fake nor change any of my identification I tried to appeal on their accusation and proving them that my ID's are all legitimate and original but it seems they respond for a automated message which make me feel sad and unfair at the same time as a model who works so hard its offensive to me to not getting a decent response! I do hope Chaturbate will give me a chance to still be part of their platform and if I violate your TOS I am very sorry and humbly ask for forgiveness, I have almost 20,000 in my account and that money is detriment to my life (rent, food, bills and etc)

I do hope I could get a positive response to lift my banned account and to start again.. thankyou so much!

My username: ashleydiam0nd19xx

Desired outcome: I appreciate a positive response/lift my account banned

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12:34 pm EST
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Chaturbate Banning me and keeping my tokens

Got banned with a pile of tokens for something I didnt do, they said they would pay me for my tokens after banning me and then have ghosted me since! Been making them tokens for years and then they send me this bs.

Recently we were alerted you may be discussing content in serious violation of the Chaturbate Terms, including the sexual abuse of minors. After reviewing this matter, in accordance with our zero-tolerance policy with respect to the abuse of minors, your account was terminated and you were permanently banned from the Chaturbate platform. In researching this matter it does not appear the tokens in your account were connected to such discussions, as such, they will be disbursed to you on our next payment date. Should you create or access any accounts in violation of this permanent ban, such accounts will be subject to immediate termination without warning and any amounts associated with such accounts will be deemed forfeit.

still waiting for my payment!

Desired outcome: want paid for my tokens like they said they would!

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Complainant91923
, US
Nov 10, 2022 11:43 am EST
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ITs automated they do not care

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11:12 pm EST
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Chaturbate abusive and toxic actions by trolls

These are the 5 Juvenile Troll usernames to watch out for right now... princeofcalabas, doxydolla, omeretta, divadeva, livgolf4me and ryanbreslow . These Juvenile Trolls are confirmed to be the ones who send camguys pm's or anonymous tip notes falsely claiming certain viewers are recording them, their moderator is silencing tippers, other sham stories.

They also have a website that I will not post bragging about the people they get kicked/banned

Desired outcome: ban them

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Update by gileadofoz
Nov 07, 2022 11:22 pm EST

screenshots of abuse

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5:13 am EDT
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Chaturbate Im permanent banned

Hello ive been working on chaturbate for almost 6years. I got banned on january 2022 but they never said if what is the reason. Im so stressed that i wanna die. I have no income to support my family. Im the only one who is working. I wish my banned will be lifted and gave me another chance🙏🏻 my username is rianne_doll4u im willing to correct my wrongdoings and acknowledged it. Just give me last chance🙏🏻🙏🏻🙏🏻

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6:46 am EDT

Chaturbate Model Soliciting Offsite Payment

I was watching model samgivenchy when he sent me a PM. He offered to do a show for me, giving me a password if I made payment to him. As I didn't have any tokens,he solicited offsite payment from me. I know i shouldn't, but he cajoled me and PM'd me his offsite payment facility. At first I couldn't understand what he was PMing me until he explained that it was his GCash number (written as je kaz or jikaz to avoid being called out by the site). After receiving it, he blocked me. Now I understand why he was banned from another camsite, it must be for repeated scamming.

Desired outcome: Please ban this model so he can no longer scam other people.

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2:38 pm EDT
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Chaturbate Private chat

I am a new monthly subscriber to chaturbate, with my subscription I am able to pm the model, I said hi how are you to a model(lia_xiomy_'s)harmony_big_breasts's) and I got ignored about two times then I was informed that pm cost 10 tokens in a very rude way and was quickly blocked from their rooms, I don't think I should be blocked because I dint do anything wrong or was abusive in any way, I don't have to talk to them I can wash for free that's an option for me. Your model should not abuse the block button with paying members without reason.

Desired outcome: I WILL LIKE TO BE UNBLOCKED FROM THEIR ROOMS RIGHT AWAY PLEASE AND FOR THE MODELS TO BE TOLD THEY'RE GOING TO BE CONSEQUENCES IF THEY THEMSELF BECOME ABUSIVE TO PAID MEMBERS.

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8:33 am EDT
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Chaturbate My permanent banned without any issue

Hello Chaturbate Support,

I confirmed there’s no such abuse or issues happening on me and what others claimed to me are not true. I am an independent account and followed the terms and policy of the site. I am aware that these people only wanted me to quit but I am passionate with what I am doing. I hope you can address this immediately and let me broadcast and access my account. I am genuinely begging to you to help me recover my account. My account has been suspended in June 15, 2022 and it’s been 4 months and I hope you would consider me to be part of the community. Thank you!

I don't have any employer, that account is only mine and there is no other owner. I'm the one working on my account. Maybe they reported me because they wanted to discredit me and leave your company or site. But I followed the rules and agreed with the terms and conditions. That's why I filled up an agreement. I hope you can help me fix my account and finally get back to work.

PRINCESS_ASIANJADE08

Desired outcome: help me remove my permanent ban

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3:39 pm EDT
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Chaturbate support team

3 nights ago my account was banned on Chaturbate because they accused me of bestiality(animals used in a sexual way). So completely not true-I even foster stray/sick cats at my home. I have tried to communicate with them through their support email site with no response, just wanting to know what proof, evidence/why they have made such a stupid accusation(i know they record the webcams on the site-i've found my videos on several sites that i didn't give permission to share. I don't even care about that, i just want my account unbanned & appologize for accusing me & for ignoring my attempts to clear myself of this-my god, i love animals, but im not some sexual deviant. if you can help me with this, it would be greatly appreciated. Thank you.

Desired outcome: I'd like a response...Apology...Unban my account

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12:41 pm EDT
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Chaturbate [protected]@#

I have an account "kuebeck", for which my saved password in hotmail doesn't seem to work anymore. But you offer no means to retrieve or change that password. So I'm essentially locked out. This is exceedingly frustrating, and it's a reason to simply avoid Chaturbate in the future. I should like to think that this is not what you want.

Ronald Coons

[protected]@ hotmail.com

Desired outcome: A means to get a new password

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8:15 am EDT
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Chaturbate I tipped for a performer to do something and they didnt, i spent 200 tks

Date 11/09/2022

Time: around 13:00/12:55

Description: i was in a chaturbate room (omg_pie) and i had discussed with them on priv pm what i wanted to ask if they could do. We agreed on it and for 200 tokens all i got was 10 secs of what should of been 30 secs and they didnt even fully do what i ask. It was meant to be both of them to do it but only one did for 10 secs. I would appreciate if i could possibly get the 200 tokens back as this has happened to me many times now and when i replied to them questioning it all they replied with was "😐😐😐" they didnt even try to explain or compromise. Thanks

Desired outcome: Possible refund or partial refund of tokens

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4:11 pm EDT
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Chaturbate Chaturbate

Stealing tokens from me asking g for tips to do anything in private ? I spend a lot of money here and never do they do this only her in Thailand I guess ? She was a straight up thief ! I have her pic her screen name is saejin_sia I buy lots of tokens and deserve to be treated better and also u need to provide better support as it's so hard to find help !

Desired outcome: My tokens back and her banned for stealing them ! She banned me when I complained all the conversation is there be my guest and read it

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12:16 pm EDT

Chaturbate Missbya scam and fake pwd show

On Sunday September 4th at approximately 10:50 am I tipped model Missbya 499 tokens as we had agreed over PM she would do a Password show. She set the password and as soon as I joined in and tipped her the amount, she expelled me from her room without any warning whatsoever. She never did anything that was previously agreed to and just took the 499 tokens. It was a total scam and waste of money.

Username: 01mito

Desired outcome: I'd very much like to seek a refund for the tokens wasted on that model and file a complaint so that the site and other users are aware of the bad practices she's doing with her account

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8:44 am EDT
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Chaturbate Buying tokens+moderators slandering ones username

Signed up with camsxrated June 2022. (camsxrated shows same chat feed as chaturbate, selected them as older browser ran smoother).

Four eMails each 7 days apart to camsxarated only one BOT reply as to 3rd eMail. Was asking as to other methods to pay besides CC/bank.

Told Money Orders was okay ~August 12th 2022. Made a USPS money Order (M.O.) August 15th, capture of M.O. (https://imgbox.com/6s9lBUm7).

Told would take 2 weeks to be processed.

Here the USPS tracking on the mail carrying M.O. (https://imgbox.com/5kHb0ywy) If one knows how USPS works on Aug. 22 2022 it was in the mailworkers delivery route. Either that mailworker stole it of it was delivered and chaturbate is not processing it. But this long wait has my promises to pay looking like a month-long lie. One chatroom's model I got along with beautifully and on my IOU had 600 tokens for her (she doesn't appear naked but I thought that made her more special) all of a sudden reads some report on her screen stares at me like I'm a killer (her eyes burning through my soul look) accuses me of spamming and next thing I see is banned.

Today is Sept. 4th 2022, 4000 tokens not in my accnt yet.

Now it seems two moderators are using this to ID me as a spammer or abuser. Therefore, if I visit chatrooms last ~2 weeks women immediately get dressed close video shot showing private or away message. On neighbor's computer they are still on, meaning chatroom is faking it's on break only to me or those singled out as abusers.

I like Chaturbates style, correspondences to them were replied to within 36 hrs but since I signed up through camsxrated and eMailed/feedbacked them that threw a big monkey wrench that led to certain moderators taking advantage of the delay to tag my username.

I joined chat rooms as my real dating/meeting others over lunch life is on hold as bought mother to NYC to take care of her (Dementia). That's a 24/7 on-call responsibility, so I figured, let me enjoy chatting with real women over the internet.

BTW, I 've never spammed. Am on the net since 1981, yes '81(was a "prodigy kid" via NYiT college (Manhattan building) it was the NYC link-up to an MIT to Berkeley, CA. webnet connection for science minded folks as me. In 1984 that link-up became officially public. I've never been banned, till late 2021 an Instagram App mistakenly took a rough draft with 30,000 text characters and mailed it to my IG connections. Maybe that issue I can also have looked at here.

Desired outcome: I want to pay the models. That money lost in transit? Is really the model's money. Of the to be 4000 tokens, 3,600 I've already allocated to 12 models.My plan was to but 2000 tokens thereafter on a monthly basis.

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How to file a complaint about Chaturbate?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Chaturbate. Make it specific and clear, such as "Unauthorized Charges from Chaturbate" or "Poor Customer Service on Chaturbate."

4. Detailing the experience: Describe your experience in detail. Include key areas such as:

  • The nature of the problem with Chaturbate, whether it's about billing, account access, service quality, or any other relevant issue.
  • Specific details about any transactions you had with Chaturbate, including dates, amounts, and the expected service.
  • Steps you have taken to resolve the issue with Chaturbate, including any communication with their customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as financial loss, stress, or time wasted.
This information will help others understand your situation and the severity of the issue.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Chaturbate. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, service improvement, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the facts are correct to avoid any misunderstandings.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Chaturbate on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint for any responses or updates. Regularly check your account on ComplaintsBoard.com to see if there has been any follow-up or resolution offered by Chaturbate or other community members.

Overview of Chaturbate complaint handling

Chaturbate reviews first appeared on Complaints Board on Jan 30, 2016. The latest review Account got banned for no reason whatsoever and explanation was posted on May 2, 2024. The latest complaint Account ban was resolved on Apr 02, 2024. Chaturbate has an average consumer rating of 2 stars from 403 reviews. Chaturbate has resolved 52 complaints.
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  1. Chaturbate contacts

  2. Chaturbate phone numbers
    +1 (949) 274-7960
    +1 (949) 274-7960
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    23615 El Toro Rd № X344, Lake Forest, California, 92630, United States
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