Service
Hello,
I am a model on Chaturbate, about 25 of july my account was banned without any email. I contacted them 2 times and there is no answer why it was banned. Myself I do not think I done anything unexceptable for that to happen. One of my customers contacted me on other site where I am working as model as well and told me that he is banned from Chaturbate as well and he thinks because he posted me amazon link with black dildo which he wanted that I would buy. My question to chaturbate would be so why my account been banned? I did not ask him to send me a link we just was chatting that I want to get black dildo. Please help me to resolve this matter as Chaturbate customer service is not responding me at all. My name on chaturbate is Kallisi. Also there is my money frozen on their site.
Kind regards,
V
Not getting show being follow by management and hacking my phones
I was attack by your employees just now I was trying for hours to get a show but management stop me from getting a show they followed me to cam site and told model to give them self the show and did it by controlling a pink divise that is in there pushy they then hacked my phone which is a big operation at chaturbate also management is having sex with employees torture and abuse have been committed as well I have file alaw suit against your company and the manager by
Desired outcome: You need to fire manager and all cam moved that I summit for criminal offense
Ban account
My accounts have been banned by Chaturbate and Support has failed to respond to my email request. I've been sending support requests for 4 days. I'm a good customer and never done anything unethical or in violation of the site rules. I have friends through this account and I'm disappointed I can't visit them. I would appreciate any assistance possible.
Username = pala421
Desired outcome: return my accounts to active status and to understand why I was banned
Account hacked + banned
User: karina_sweet12
There is suspicious activity on my account, yesterday someone tried to enter my account using the password guessing method. Yesterday I was on the forum, where I promoted my photo and selfie, as well as the name on my account.
After the password was guessed many times by someone, my account was blocked during the stream!
Help please.
Desired outcome: Help please
help me please! my passport was taken for a stranger. and it appeared on my verification page. me after that, as I noticed someone else's passport and refreshed the page, I was banned
Model stealing tokens
Model diva_sexycute stole 200 tokens. Made deal for 200 tokens on [protected] at 10:12 pm cst gave pw took tokens then asked for another 200 tokens. Advised her to keep deal and then she disconnected and banned me from room. This is second time in a week this happened. This should be aggressively prohibited from them doing this fraud.
Desired outcome: Return 200 tokens and aggressively forbid them from doing these acts of stealing.
Shantalfoxxy
2nd request for stolen tokens by shantalfoxxy- she stole 324 tokens. Refund them asap. I will not stop until refunded or I will file a complaint with state AG. Review my first complaint for date and time. If this keeps happening with models from the Philippines you should ban them from chaturbate- this is the 3rd time with them - no problem with other models - they deliver what they promise.
Thanks
Desired outcome: Refund of 324 tokens
From menu, 49 tokens, and email for video of day
July 17,2022 Illegalmilk room After sending 49 tokens, and email. I got nothing. No emails.
I informed the room, was told everything checked out on their end, asked if I checked spam, I did,but nothing. Told me nothing shows up, to check back Monday, when I did, again I was told everything' good on.there end.
So I told the room that I will report this. Then I was banned from the room.
Desired outcome: Refund of 49 tokens, or make good on the menu's video of the day offered. With reason of delay, and apology.
Disrespectful Model
This is concerning the Can Model lotus_23. She talks to the customers as if they are nothing and expects them to not comment back. I have seen her tell people to "[censored] Off" and other unprofessional things. This should not be allowed
Desired outcome: At least a reprimand, if it continues get rid of the [censored]
dariaa_doll
i asked the model dariia_doll about on 14-07-2022 somenthing from her tip menu and when i tiped the correct amound of tokens she banned me from the room for no reason
Desired outcome: stop her from scaming other people
Model scam
I was chatting with model Alissonone, her tip list had "milk" for 230 tokens. I asked if she had milk, because I had some doubt, she said she did. After tipping 230 tokens, she changed the token amount to 530 tokens. She insisted it was a 10 minute password show, so I tipped 300 tokens more. She gave me a password, and started the password show. She insisted 105 tokens for "full nude". I gave her the 105 tokens, she then kicked and banned me. I did not receive any show from her. I was scammed out of 635 tokens.
Offenders/Model: Alissonone
My account: shawnb882
Desired outcome: Refund of tokens.
here are some screen captures of messages.
Banned for interacting with a fake account to prove their illegal actions.
I had recently started camming on Chaturbate after a long break. I have been a member in good standing for over 10 years and have enjoyed the interactions on the site.
On the 3rd of July I attempted to log in only to receive a message stating that my account had been banned and to contact support if I wanted further information, which I did.
In their reply, they stated that they had "received a report about someone offering prohibited content. This individual was immediately banned from the Chaturbate platform. In reviewing the individual’s account and offer, everyone they attempted to engage with their offer of prohibited content was placed in a protective suspension pending review. In reviewing your interactions, we found that you expressed interest in their prohibited offer."
I contacted support again to explain that I was trying to get the user to interact further on Chaturbate as they had asked me to Skype twice (which I refused in the chat both times!). I thought it would assist Chaturbate in a legal prosecution if I kept the user talking on the site.
Chaturbate's reponse was to cherry pick a couple of lines of chat and say that breached their terms of service, and the ban on my account is permanent.
As I had only just recently submitted my government ID for age verification, I am hardly likely to go breaking the law and risking prosecution. I also have 10 years worth of media that I have paid for in that account, and I have been denied access to it.
I understand Chaturbate's need to uphold the law, but I had a good reason to interact with this user in order to have them taken off the site, and was not seeking to take part in the offer as I refused to go offsite twice!
In my opinion the decision was entirely arbitrary on Chaturbate's behalf and in spite of repeatedly requesting a review and re-evaluation of my case, Support no longer replies to my emails.
Desired outcome: To have the ban lifted on my account (Talos63) as I did NOT accept the offer as stated by Chaturbate Support. An apology for the personal embarrassment and inconvenience would be appreciated.
After nearly a MONTH of emails I received this curt response from Chaturbate Support:
As you were previously advised on July 3rd, 2022 in ticket no. XXXXXXXX you are permanently banned from the Chaturbate platform. This permanent ban has not and will not be lifted.
Given the permanent nature of your ban, we are unable to assist further and may not respond to additional emails.
Thank you,
The Chaturbate Team
What a pathetic cop out and further example of the dismal level of customer service they provide.
They allow someone to open an account and conduct themselves improperly. I attempted to assist Chaturbate by providing evidence of the alleged violation and I get banned for that effort! In what way is that fair?
Update: Support still not answering my emails. Automated updated messages only. Tried emailing from a different address and received a message stating I need to contact Support from the email address associated with my account, which they are not replying to. USELESS!
After 10 years, I have substantial dollar value tied up in purchased media on Chaturbate, and am unable to contact any friends I have made on the site to inform them of Chaturbate's arbitrary and unfair ban on my account. At this stage I am preparing to start spreading this report to every cam rating site I can find to inform people of the unfair way Chaturbate do business and the appalling customer service.
Chaturbte should not be allowed to get away with this reprehensible business practice!
I left to J4Sex.com
Chaturbate have one huge and appalling problem: they like to ban your account after you make a purchase. Their customer service is dreadfull, it's kind of non-existing. Anyway, I left to J4Sex
when Chaturbate banned me for the third time. I really love this new place, it was a true discovery for me, a rare gem! I'm head over heels for their girls, they are hot as fire and they like instant action, they are no time-wasters. I've never had any problems with my account there. I've been using it for 8 months so far and I'll never go back to Chaturbate.
Permanent ban - no due process
CHATURBATE ADMIN ARE LIARS
I have been a member of Chaturbate for at least 9 years both as a performer and a customer, I was recently banned permanently for "breaching terms and conditions" or some such bulldust! I was in the room of a young couple talking to them discussing when my partner & I used to be performers and how someone had illegally recorded one of our Chaturbate shows ** this is the true irony to me** it's done on their site! and by the time I found it online, there had been over 18 million views! I also uploaded a screenshot of the video from Xhamster that showed the number of views the video had received, it wasn't pornographic in any way it was just a simple photo frame grabbed from the video of my partner on my lap, and I sitting in a chair we are both facing camera, so just after I had sent this photo to the couple I was suddenly kicked out of the room with a message on the screen saying I was banned for breaching Chaturbate rules, I sent a few messages to Chatutrbate asking what was going on with no answer for a week or two, then an answer with nothing of interest in it, no reason for the ban (details, etc)_ once again I replied back and eventually got an answer back saying I had been banned for posting a photo of an underage minor in that couples room (the one of my partner and me) I wrote back saying that they were wrong and the photo is of my partner and me (she does look very young even though she is 21 at the time of the photo) I told them to look at my profile page as it still has multiple photos of the two of us from our performer days plus our age verification etc, I eventually got an answer back telling me that the girl in the photo is not my partner who performed with me but some other girl and my lifetime ban remains in place (the stupid lying conniving [censored]) They also informed me they were blocking me from contacting them again, even though I offered to send them the actual video the picture was grabbed from that would prove without a shadow of a doubt it is my partner in the photo, To my way of thinking the management of Chaturbate is so morally corrupt (amongst other things) that they can not even admit they are wrong in the decisions they make, I hate idiots like this with a passion and would dearly like to get past these [censored]s to higher management to make them aware of whats going on in the trenches, I r5easliser my letter here is rather terse and contains some expletives but I have been attempting to resolve this since last year with no mkeanngful dialouge with Chaturbates staff.
Also, most of my photos were or are on my profile with Chaturbate (how convenient) the last piece of logic I have and I've said it to them if she is underage how did it stay up online long enough to garner 18 million views plus? of course no answer
Desired outcome: Lift this ban admit the fault and apologise (no it's not too late to apologise! haha
Model 10inchesselfsuckermistress
10inchesselfsuckermistress is scamming and ripping people off with very very short shows for a lot of tokens and this has happened multiple times and they have never rectified this, they have even blocked my access when I complained about this issue. The last time it happened was about 22 June 2022 and it has happened about three times before that and they keep making excuses and never telling me the truth as they just want the tokens and not do the show really and if they do the show it's unbelievably very quick for the amount of tokens spent
Desired outcome: I want a free show as they know this is true as they said before blocking me otherwise I will be posting everything I have online with their pictures and with a headline saying scammer
They should just be banned
Saridethot's
Always speak Spanish ~ if no english why have makes no sense ……english common language for those from other countries!
Chaturbate no longer accepts philippines passport for age verification
Chaturbate has decided that they will now only accept a Philippines ID card for age verification. The problem with this is that it takes almost a year to get one. The government website even states it will take more then 6 months. For those who did get one they report 10 months or more.
This is not acceptable, as anyone wanting to work as a Cam Model is not going to wait a year, so Chaturbate is forcing anyone without this ID to work at other sites.
It could be their way of reducing the number of asians working, or maybe they don't care if someone would have to wait a year.
I have submitted my passport many times, always rejected.
Below is an actual response to my email to support for help.
"Support (Chaturbate)
Jun 12, 2022, 03:01 EDT
"Thank you for writing in. Please note that we can only accept the Philippine Identification Card / Pambansang Pagkakakilanlan card for age verification. "
Desired outcome: Chaturbate needs to provide a method for Age Verification that includes using a Philippines passport. Maybe also require a 2nd ID. As of yet they offer no solution, and just ignore all attempts at someone using the passport.
I am updating this complaint. I was wrong to accuse CB of being racist, as that is going to far. The biggest problem was bad communication that a solution was being worked on. That said, CB now has provided an acceptable method to accept passports, and my account has been activated. My apologies to CB for being so rude, and I do thank them for solving the problem and allowing Passports for Age Verification.
Harassment
Hello iam speaking for someone that is a chaturbate member and there is man that is stalking her online posting things on her social media accounts and harassing her in her room on a daily basis she removes him from her room but he comes back under a different name to continue to harass her. Is there anything you can do to help his username is Feelingfriskey and her username is katrinavillalobos..
Desired outcome: He must understand the harassment policy
Fake job application
Im a kenyan woman aged37, got a job offer online from a certain lady by the name of lynn (kenyan lady) she asked me to come for a job interview with my passport, took my face photos and asked me to take photos whilst holding my passport identification! She didnt call back, just found out she used my verification for your site and other sites, kindly advise
Desired outcome: Kindly remove my identity and kindly confirm if it is indeed me
banned account
Im the owner of the account Mlss_Sofl19xx about my banned account i dont do anything wrong i just try to help my co model with no payment method in there account and help them to convert there token to cash hope you will understand and let me go back work again chaturbate is my only work as a model, thank you!
ticket number: [protected]
Desired outcome: i want my account Mlss_Sofl19xx back
Banned account
hello my name is Alex aka bobby_knuckles92 on chaturbate, during my broadcast I got disconnected and it saying that my account is banned. I didnt try any scam or other stupid things like that, the only thing that I did was calling a customer some names because that was his fantezy (master slave thing) and I got tokens for that, what I can do to get my account back? I didnt get any replay from the support. the account is new and I still have some bucks made in it? I will receive the payment? thanks alot
Desired outcome: please unban my account bobby_knuckles92
About Chaturbate
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Chaturbate Contacts
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Chaturbate phone numbers+1 (949) 274-7960+1 (949) 274-7960Click up if you have successfully reached Chaturbate by calling +1 (949) 274-7960 phone number 14 14 users reported that they have successfully reached Chaturbate by calling +1 (949) 274-7960 phone number Click down if you have unsuccessfully reached Chaturbate by calling +1 (949) 274-7960 phone number 80 80 users reported that they have UNsuccessfully reached Chaturbate by calling +1 (949) 274-7960 phone number
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Chaturbate emailssupport@chaturbate.com100%Confidence score: 100%Support
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Chaturbate address23615 El Toro Rd № X344, Lake Forest, California, 92630, United States
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 14, 2025
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