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Chaturbate complaints 398

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4:10 pm EDT
Resolved
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Chaturbate Chaturbate ban insanity

Now seems there banning users for no real reason and ignoring there attempt to contact

After last year's ban spree on models

Should of seen it coming to this

Never had a open camera and always attempted to follow all the known rules

Was polite and kind liked by many

Then to be ignored with no solution or reason for banning my profile and locking out my collection of very expensive private shows

Have never felt so betrayed or invested so much in a company to be lost instantly with no response or even a reason

10 years and 100000$ completely lost to a horrible company and there way of doing currently do business

Desired outcome: To have my profile reopened or at least a conversation about it and why this has happened to me

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When a profile is ban the email is also blocked A new email must be made to contact support and resolve the situation

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Talos63
Ipswich, Queensland, AU
Jul 21, 2022 5:55 am EDT

I made a new email and Support replied saying I had to contact from the 'authorised account' which they haven't responded to for weeks. I still get automated replies stating my request has been updated when I send to any message sent to Support.

I'm afraid your resolution doesn't work...

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NicoleM18
, US
May 01, 2022 4:29 am EDT

I second this! It's [censored] that we don't get an opportunity to defend ourselves much less get an explanation or even a valid reason as to WHY we've been banned! Because I know I was banned for NO reason!

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Paloma_Boombastica
angeles city, PH
Apr 10, 2022 8:25 pm EDT
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yes because their mission and vision now is ban account and take your money..The reason why they dont want to reply because they are scared to expose be questioned and expose their real intention...

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5:33 am EDT

Chaturbate Unjustified ban of users profile

Was unexpected ban during a chat about Chaturbate new tag and transferring of followers from old to new

Desired outcome: My profile re open

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2:49 am EDT
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Chaturbate Appealing for review of account violation

, I am here to file an appeal for the RE-REVIEW of my said violation. Because I know for myself that the document I submitted is authentic and I did not commit serious violation of terms. I believe that the CS assigned to banned my account is not aware of the old version of passport in the Philippines and just relued on tye false report of other person. Ive been a verifued model for almost 2 years with the account Paloma_Boombastica and the cs verified the submitted document which is authentic and true, and out of the blue get banned for tye reason that the documents did not comply to the tos of the platform after it uploaded in my account for 2 years? Mistakenly recognize my passport or just because of other model false report is not fair on my side because I work hard for it and my conscience is clear. I am a good person and I dont deserve to to be treated unequally. I still keep fighting my right because I am confident that tue documents submitted are all valid and authentic. I hope you lend me some ear and grant this request. I work hard to this platform. I am willing ti supply necessary proof of authenticity of my documents and submit a notarize from the attorney to prove its authentic. And I hope that u dont rely on the false report of other model instead conduct further review and investigation. I really know that someone reported me falsely to ruin me and make my life miserable. Please I ask you to Re-Review this case and I can supply necessary documents to support my claim. I deserve fair justice. Thank you very much

Miss_Paloma_Boombastica — [protected] and [protected]

Paloma_Boombastica — [protected] and [protected]

Desired outcome: I want the truth comes out that they have mistakenly banned my account without further inverstigation.I want my 2 accounts be restored and work again.

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Update by Paloma_Boombastica
Apr 10, 2022 8:02 pm EDT

The Chaturbate Support team are very unprofessional and cant even accept their mistake.They will banned your account without futlrther reason and warning.Even you are a member who purchase tons tokens and a model who earned tons of tokens.They will banned you if they want to ban you..And never engage with you anymore and take all your purchased tokens and earned tokens..SCAM! I recommend to spend your money to livejasmin or streamate...a long time trusted adult webcam site with very professional support...dont trust CB support they are idiot!?

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8:15 am EDT

Chaturbate Stollen token

I just tip 300 tokens to a user by the name of : sifiacat_112

She promise me to perform my request and ask for 300tokens.

After she receive 300 tokens she banned me straight away.

Please refund my token and banned her from the site.

My user name is Jameshorney69

My email add is [protected]@gmail.com

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5:17 pm EDT
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Chaturbate Banned when I haven't been online to be banned

been on cb for years, usually support helps out for most things only a few times i have i just given up but this one has me furious. logged in 3-12-22 to my otheraccount2021 find out my account has been banned with the message 'We have reason to believe that you may have violated our terms of service.' contacted support saying that i haven't been online to be banned and please advise to which i got the response that it is a permanent ban and may not get an answer back due to permanent ban. 'termination without warning'? this isn't right and i don't even broadcast. or how about that i wasn't even logged in for weeks? how am i not able to get an explanation to this? how about the fact that they might be actually wrong? never mind the tokens i still had in my account, this just isn't right.

Desired outcome: to have my account reinstated as it was - with the tokens i had

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Vic Kamenec
, US
Mar 28, 2022 2:03 pm EDT

Just found myself in similar situation

What hell is wrong with this company currently

First they go a ban spree on models

Now there targeting users really wtf?

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otheraccount2021
ny, US
Mar 29, 2022 6:25 pm EDT
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yeah, it has been frustrating but luckily, support did actually write back to me and i do have my account back. but that was after at least 4 bot responses. for me, i guess i'm not a regular user as i had a studio account set up. that is where the trouble came from but you are correct about it being a ban spree and it did kinda target me and not the account where there was an issue (which was shut down and wasn't broadcasting either) but if they do continue to target the users, that won't work out in the end for them for sure. there has been a definite change in how the site is handled.

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Paloma_Boombastica
angeles city, PH
Apr 10, 2022 8:05 pm EDT
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Streamate and livejasmin are trustworthy...CB support will ban you for no reason specially if you have more tokens or purchased more tokens.

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otheraccount2021
ny, US
Apr 10, 2022 9:17 pm EDT
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yes, and definitely livejasmin is more trustworthy, was a member there way before CB... but the lure for most members i believe is cost of tokens and i know most models prefer the percentage they get from CB. as a member, i think you're right about having tokens when getting banned.

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Paloma_Boombastica
angeles city, PH
Apr 10, 2022 9:38 pm EDT
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yes it cost tokens but u get what u pay,professional models,nice rooms,views,responsive admin support etc. the most important is your money is safe...

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otheraccount2021
ny, US
Apr 10, 2022 9:51 pm EDT
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yes, you are right - especially the responsive admin. and i never had an issue with money with them. i think as the site went more upscale, there are UI details that i personally don't like for finding and previewing models. for me, it's nice to see professional shots for previews but i always preferred to see cam previews instead of hovering over every model.

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K
11:43 pm EDT
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Chaturbate I had money earned on this site that they have now stolen

I had my account banned without notice for “violating the TOS” that I have made sure to follow, this company then stole over $100 that I had earned in this time. What a scam of an awful site.Taking advantage of people doing their advertising to bring viewers to this site just to ban the streamer and steal their customers/money. Y’all should be ashamed.

Desired outcome: I’d like my money that I earned, I worked for this money and stealing from people is so not okay

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2:30 am EST
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Chaturbate Review case

Mistakenly banned account without reviewing documents submitted and just banned without proper investigation (just listen to fake report of member of model) Kinly review Paloma_Boombastica and Miss_Paloma_Boombastica.I really feel bad because i did not violate the rule on chaturbate and feel bad because they mistakenly banned account which is my livelihood just because they like it.I hope i get justice for this.

I also see some banned model in cb in ambercutie page being unbanned by punker barbie the representative of cb. and she was just being selective who she helps and skip others,i dontknow if she doent really like asian.Well i hope im wrong

Desired outcome: UNBANNDE BOTH ACCOUNTS

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8:12 pm EST
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Chaturbate Lift ban

Hello my username in cb was Paloma_Boombastica and I got banned last june 3,2021 accusing me that I submitted fake passport which is not true, I know that my enemy a model here too desperate to ruin me and makde a fake report to support. I submitted the passport which is the old version at that time and soon to be renewed. Without verifying the authenticity they banned my account right away and didnt not engage with me anymore. I got new renewed passport and made new account which is Miss_Paloma_Boombastica and upload new version of passport issues by DFA after a year they banned it again because they traced my old account or someone reported it again. Even I tried to prove them wrong and the decision was a big mistake the cs support remain deaf and curtailed my right to be heard. I contactrd punker barbie in ambercutie website and post thread about it but she seems skipping my post and resolved other banned model in chaturbate and lifted their banned. So I notice that I feel descriminated because im asian and I feel I have no rights to complain. Been working in cb for years and I think they dont care if they terminate u in the platform without reason. I also noticed descrimination and racism

Desired outcome: lift banned

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1:03 pm EST

Chaturbate prestigekikay98 - Tip Scam

2nd of March 2022

We agreed for me to tip 150 for a password show and she told me the password in our chat after i tipped. The password was wrong and she stayed in the password show for about an hour. Clearly she knew I was not there but still locked me away. Thus i lost 150 tokens for nothing. She then banned me from her room

The user is called "prestigekikay98"

Desired outcome: I want a full refund of my 150 tokens spend

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12:38 pm EST
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Chaturbate Sashacreamy

02/25/2022

I tipped for pm and her page was acting up I was telling her about it and trying to tell her that I read her bio and the info was just repeating and I wasn't able to type to her, she appeared to be confused but instead of resolving the issue she just asks me if "I'm okay?" balls up her face and bans me. Imagine your site was full of models doing this accepting money/token and not understanding something and just banning people when they get bored or confused, would you come back to that site.

Desired outcome: I would like my tokens refunded for the PM conversation.

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4:50 am EST

Chaturbate Response time is way too long when sending out emails

I sent an email 5 days ago to get my account verified and still no response. I read somewhere that usually the latest that they would respond was within a 48hr window, but obviously that's not the case since it's been 5 days. Maybe I'm being impatient or they might be bombarded with a backlog of emails but 5 days is way too long to be waiting.

Desired outcome: I would like a response as soon as possible. That would be nice lol

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12:25 am EST

Chaturbate Scammed/theft

@ approx. 05:00am on 20/02/22 I was scammed out of 200 tokens by broadcaster 'your_fantastic_ts'

I was charged 200 tokens for a password show and then I was banned from the room for no reason.

Please help. Please check my profile activity and it will prove it. It was arranged via private messaging tab in chat room.

My profile name is 'spirafrazz'.

Thank you.

Desired outcome: Please refund and ban the scamming broadcaster to stop them doing it to others. If possible, investigate and take all tokens gained through fraud away from them.

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1:37 pm EST

Chaturbate Archive

you constantly leave scenes out from models or don't complete some important areas your set to view by cutting scenes short. Like today in goldcarol1n3baby only good scene or area of whole day was with her an heartland which you left out completely.. Who does your archives needs to be revalidated as of rof exxcample todays date February 16, 2022 missed a completely good area of todays show

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12:51 pm EST

Chaturbate Chaturbate

When they ask for id's they are far too picky. My state INTENTIONALLY puts their logo hologram above your name so you can't change it.

These folks are too dense to understand that distorts the image EVEN THOUGH A SEPARATE PICTURE OF YOUR ID IS AS CLEAR AS THE AIR.

My suggestion go elsewhere.

I submitted multiple photos of my id. My plain id picture is clear as day. The photo on both the id and the id with me match... Go figure.

I wish I could tell my customers to [censored] off and still have them come back.

Desired outcome: Stop being [censored].

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6:32 am EST

Chaturbate Ban inquiry

After working on chaturbate's site for over 3 year's they decide to ban me for smoking on stream in a password private show i understand the ban, but it has been over 6 month's i should be able to go live and get my account unbanned so i can make money & thats more money in your pockets i have seen way worse on there my ban is just silly.

Desired outcome: would like to be able to go live & make money on chaturbate again, unbann my account

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7:05 pm EST
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Chaturbate Nogitsune Sy

This person, who also goes by Zhavia, is scamming people out of money. Do not send her any money. Venmo name is @nogitsune1

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5:15 pm EST

Chaturbate Grey Users Making Claims Users With Tokens Recording of Shows

Recently I sent Chaturbate Support an email about a situation occurring often in new male model rooms. Grey usernames show up and accuse users with tokens of recording the room and selling the video and the user needs to be kicked out. The new model knows no better and starts kicking the accused users out leaving the grey drama starters in the room. This could happen to any of us tippers and I refuse to buy tokens until these grey users are IP Banned and off Chaturbate.

Chaturbate responded after 3 days they would take the appropriate action against the account, but didn't ask for other screen shots I had of this behavior taking place. It is obvious they don't take this seriously and don't understand how often it actually happens. I responded I wasn't happy with the report because I don't know how they will stop this issue and didn't care to see other grey users screen shots doing this.

Last night in new model Student289's room it started all over again with grey user spain_chic69 getting a user and her/himself kicked out. A minute later a new grey user hawt_shirley attempted to do the very same thing but was thankfully kicked out before getting another user kicked out, then a minute later do_not_record_appp tried the same thing. Probably all the same person from the looks of it.

Chaturbate obviously doesn't take this seriously or intend on doing anything to protect those of us who buy tokens from such activity.

Desired outcome: Chaturbate please start IP Banning these accounts and all accounts associated with them as it seems to be the same person in this instance. Get them off the camsite so I feel comfortable buying tokens again.

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5:20 pm EST
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Chaturbate Private sessions not being recorded even with host consint

I (BigDanny5268) have had three privates with performer Angel_Chai and none of them have recorded. She has here system set to record and will verify that she has been allowing the recording of our privates. January 21, 22, 23rd. each at least 35min long. Angel_Chai and I have gone to pvt which are in my collections many time.

For some reason none of the sessions have recorded even though I paid and she approved for them to be recorded. I submitted a different ticket 4 days ago and have not gotten a reply as of yet. I have spent thousands with Chaturbate and I have may saved private sessions. I paid for these to be saved and none have been. Angel_Chai said she will even verify she gave permission to do so. I would like to find the saved videos or be refunded since the service was not delivered.

I have been a CB customer for many years and spent way to much money here.. I hope this ongoing issue can be resolved quickly so I can continue to be a loyal long term customer.

Desired outcome: I would like to have the saved pvt vidoe or a refund until the recording function is fixed.

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5:03 pm EST
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Chaturbate Banned account

Chaturbate banned my account for no reason.
I have written to them three times to ask why my account was banned but they did not reply
Do not use Chaturbate. It is a SCAM

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srxy vag
, US
Dec 17, 2023 10:42 pm EST
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Yes and no it's not I have been banned for no reason before also I got an email back after 5 days agreeing I understand the warning to my ban I replied still have not response back

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2:37 pm EST
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Chaturbate Mia_tssx chat on chaturbate

Hi,
I wish to make a complaint about mia_tssx on chaturbate. In contrast of other Chaturbates-ts I feel scammed with this lady mia_tssx... promising a cumshow but after a while it is only for to get more tokens of you! I ask Chaturbate to make an investigation about this TS, I am sure I am not the only one who is scammed! I am blocked now with a password by her.
Kind regards, Marc

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Paloma_Boombastica
angeles city, PH
Apr 10, 2022 8:09 pm EDT
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it us worth to trust livejasmin and streamate,they are long time trusted adult website with professional and responsive customer support,unlike in chaturbate support they just work and response if they want to banned you and get no reply for what reason.Simple because they just want to ban u

How to file a complaint about Chaturbate?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Chaturbate. Make it specific and clear, such as "Unauthorized Charges from Chaturbate" or "Poor Customer Service on Chaturbate."

4. Detailing the experience: Describe your experience in detail. Include key areas such as:

  • The nature of the problem with Chaturbate, whether it's about billing, account access, service quality, or any other relevant issue.
  • Specific details about any transactions you had with Chaturbate, including dates, amounts, and the expected service.
  • Steps you have taken to resolve the issue with Chaturbate, including any communication with their customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as financial loss, stress, or time wasted.
This information will help others understand your situation and the severity of the issue.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Chaturbate. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, service improvement, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the facts are correct to avoid any misunderstandings.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Chaturbate on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint for any responses or updates. Regularly check your account on ComplaintsBoard.com to see if there has been any follow-up or resolution offered by Chaturbate or other community members.

Overview of Chaturbate complaint handling

Chaturbate reviews first appeared on Complaints Board on Jan 30, 2016. The latest review I assure if I did wrong ban is my justice - but I was banned without any mistake for now was posted on Apr 17, 2024. The latest complaint Account ban was resolved on Apr 02, 2024. Chaturbate has an average consumer rating of 2 stars from 402 reviews. Chaturbate has resolved 52 complaints.
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  1. Chaturbate contacts

  2. Chaturbate phone numbers
    +1 (949) 274-7960
    +1 (949) 274-7960
    Click up if you have successfully reached Chaturbate by calling +1 (949) 274-7960 phone number 0 0 users reported that they have successfully reached Chaturbate by calling +1 (949) 274-7960 phone number Click up if you have UNsuccessfully reached Chaturbate by calling +1 (949) 274-7960 phone number 0 0 users reported that they have UNsuccessfully reached Chaturbate by calling +1 (949) 274-7960 phone number
  3. Chaturbate emails
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    23615 El Toro Rd № X344, Lake Forest, California, 92630, United States
  5. Chaturbate social media
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