Chase Bankrun by thieves

This review was posted by
a verified customer
Verified customer

Take this as a warning!

Chase bank wants much more than to hold your money - this greedy, unprofessional company wants to steal your hard earned cash!

If you must bank with chase, be ready to pay ridiculous fees and charges, and to deal with an unprofessional team of individuals seriously lacking in customer service.

Incident 1: I accrued overdraft fees because I didn't realize that my debit card worked when I didn't have available funds in the account - also, I would find out later, balance inquiries are inaccurate.
After calling chase's 1-800 number, a gentlemen pointed out to me that that was not always the case, and it usually "depends on the vendor." he offered a one-time courtesy waive of the overdraft charge and recommended I use balance inquiries on my phone and computer.

Incident 2: after using balance inquiries, I only made purchases I knew I had money for according to those inquiries. When I had about $20 left, I stopped using my card for a few days. Then I checked my balance again, and it was negative! All these transactions came through on a day I didn't even use my card — worse, I was charged a $32 overdraft per individual transaction.

Yes, that means that if you use your card for 6 individual $1 transactions, you can be charged $192.00 overdraft fee!!!

When I pointed out that I was informed by a chase telephone banker to use balance inquiries to "stay on top of" what I had, and as a result accrued fees because I wasn't told that balance inquiries were usually inaccurate if you use your debit card frequently, I was told that "I should have used a transaction register," "you use your debit card, I don't use your card for you," and - the biggest surprise to me... When I asked...

"how is it worth it for me to stay with chase bank when I am being charged in fees as much as a I put in?"
The telephone banker responded,
Chase bank "is not for everybody."

I guess I don't make enough money to be part of your big-time bank.

After making three phone calls asking for someone, anyone to help, I finally spoke to the one decent person who seems to work there ("eduardo") who pointed out that chase can waive fees for transactions below $3.00! That alone saved me $74.00 — why did only the third person I spoke to inform me of this policy??

I have to support two people on a very in nyc, where the cost of living is quite high, and chase bank (In my opinion) *intentionally* mislead me into accruing more fees so they could make a profit off of my naivety. Never again.

Incident 3: I pay my fees and withdraw my latest paycheck, leading to a $0.00 balance and request to close my account as a result of all the fees I had accrued.

"sure, i'd be glad to help you with that, sir, although there is a $25.00 fee for closing your account within three months of opening it."

I almost shat a gold brick when he said that. Are you kidding me? You *must* be kidding me.

I called another three times and spoke to several other people to ensure that I would not be charged any additional fees.

Additional info: I spoke to 3 other people who have chase and are having the same problem, one of them a young girl in high school that I work with that didn't even understand what was going on!!

Chase bank is absolutely ruthless, and they *will* rob you if give them the chance. Just by opening an account, you have given them the opportunity to charge ridiculous fees.

I asked "how do you justify a $200.00 fee for $20.00 overdrawn?"
The tele-banker who told that chase "isn't for everyone" told me "it's like a loan, sir."

So I asked her, "what $20.00 loan accumulates $200.00 interest in a week and a half?"

Do not bank with chase!

If your lucky enough to live on the east coast, bank with commerce. Never charged me a fee greater than a $15.00 min. Balance fee — mind you, that was after a 1-year grace period of no fees. They also offered to waive the fee for an additional year if I close me account and reopen it.

Chase = thieves. Save yourself the frustration.


  • Cr
    Crier Dec 13, 2008


    On August 8, 2008 I purchased some DVDs from Columbia House, the order came to $35.84. The order was shipped missing an item after many emails and phone calls to them I finally got my remaining item but they charged me an additional three times for that one item. After another round of calls and emails I finally chalked it up to a bad experience that I would learn a lesson from.

    On October 11.2008 I logged into my checking account to find that I had two pending charges of $99.76 from Columbia House! I immediately called Chase Bank 800 where I spoke to a wonderful supervisor Pat, whom advised that as they were still pending she had been able to reverse them. As a caution she advised that they could submit again as long as they had my card number and provided me the number to the Chase Claims Department.

    Immediately I began trying to contact Columbia House via their email process on their website - to this day they have NEVER responded to the dozens of emails that I have sent regarding this issue. Calls are answered by someone not qualified to handle the matter, so a supervisor will need to return your call and that NEVER happens either.

    I tried to remove my card information from their site, which the site does not allow you to do! You also can not remove the check mark in the box allowing them to use that information for any future shipments and charges! In frustration I changed the billing information on the card to Big Bird, 123 Sesame Street, New York NY 10001

    On October 14, 2008 they again debited my checking account for $99.76 which resulted in CHASE Bank charging me $75.00 and $32.00 for insufficient funds fees.

    I contacted CHASE Bank filed a claim and closed that debit card (as they would not file the claim other wise). I provided them with screen shots showing no purchases, no shipments, no pending orders since the August fiasco and was advised by Angel that CHASE Bank would be crediting back the charge and any related insufficient funds fees.

    Initially they did credit back the $99.76 and the $75.00 for insufficient funds. CHASE refused to credit the $32.00 as Donnell advised me because a previous request had been made (the $75.00) within a 12-month period.

    On November 20, 2008 CHASE bank reversed themselves and took the $99.76 and the $75.00 from my checking account again. I contacted CHASE Claims Department on 11.21.2008 and was advised by Judy that she would re-open the claim and I would receive that information shortly. Several hours later there was still no information received. Again I contacted CHASE claims where upon Andre advised me that I would need to speak with a supervisor whom was currently on another call and would need to call me back.

    To date there has been no communication from Judy or Andre’s supervisor, maybe CHASE has Columbia House train the employees in their Claims Department!

    Thanks to Grinches at COLUMBIA HOUSE and CHASE BANK there will be no Christmas in our household this year. The theft of over $200.00 from my account by these two supposedly reputable companies has ended any possibility of a celebration of any kind in my household


    0 Votes
  • Is
    Israel Oct 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This is so true and similiar situation happened to me. I hope Chase dies down!

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.