JPMorgan Chase review: bank hits panic button on customer that asks for fee's to be reversed ( 1 comment)

On June 1 2010 I walked into the Chase Bank by my home. Prior to walking into the bank I noticed that I had fee's that amounted up to 340.00. I called the 800 number to ask if any amount of the fee's could be waived. I understood that it was my fault as I thought I had a direct deposit set up and it did not come through so a lot of small transactions hit. As a courtesy they reversed 70.00 in fees. I was grateful but pleaded with them that it was not enough. They advised me to go into my branch and ask for additional fee's to be waived. Since Monday was a holiday I went inside my bank that I have banked with for over 2 years to ask for help. The employee must of had a bad weekend because upon me sitting down she was very rude. I asked her if she could help me by reversing fee's and she stated NO! When I asked why she stated that this was not a banking error. She said that she was not going to reverse fee's for a person that could not budget a check book. I then asked her if she would get me a manager and she told me NO because the manager was going to tell me the same thing. I told her to let the manager tell ME NO not her. As I was walking away from her another associate walked up to me and starting speaking with me. He ask me to wait while he went to get the number to the executive office. Next thing I know I am swarmed by cops. Come to find out the first associate hit the Panic Button. The cop that was in charge stated that I had to appear in court for Criminal Tresspassing as I did not leave when she told me to and Disorderly Conduct for raising my voice. When I explained to the cop that I wanted to close out my account due to the fact that she was being rude and disrespectful to me and she refused to give me my money that was when I got loud. He said too bad (I have the recording on my Black Berry) she was not a victim and I was going to have to appear in court. I asked if I could get the rest of my money out and I was told NO. I would need to go to another Bank to handle my business.
I was humiliated and mortified. Never in a million years did I think I would be breaking the law when asking to speak with a Manager. I have had to retain an attorney because this was something that needs professional attention. This is a Bank that got Millions of dollars in Bail Out Money but still will not lend any money. This is a bank that allows their employees to call the police when a customer asks for a manager.
I am outraged and I would like that employee FIRED and Banned from the Banking industry...
BTW, they never did give me my money back I had to go to another Branch that apologized for this employees behavior and closed my account immediately.