I recently had a problem using my chase debit card while making a purchase. A few hours later I called the automated recording to check my balance since I knew I had available funds and to my surprise, the recording said I was negative $39 million dollars! I then called the banks 800 number and asked what happened. They then connected me with an "account specialist" who really had no answer for me. All she said was that "chase has made a decision to end the relationship with my account and will be closing it"! I said what! Why, whats the reason? No answer was given other than I will be getting a letter in the mail. I had a few transactions that had not cleared and she did not care about them and said, "well - they just wont get paid"
My wife then called also and they gave her the run around with no answers either! Finally, after the weekend passed my wife went into our local branch to speak with the bank manager and was a total #!
She said that she strongly suggested I keep our money there til our recent transactions cleared or we will get an overdraft. My wife said " you guys are the ones that are closing our accounts after being with the same account number for 15 years, through great western, wamu and now chase and they treat us like this! With no explaination? I just also found out that 5 people I know had the same thing happen to them. And no answers either for them! What the hell is going on here? Can anyone explain or have a theory or maybe happened to you as well?
The complaint has been investigated and resolved to the customer’s satisfaction.