The complaint has been investigated and
resolved to the customer's satisfactionResolved Chase Auto Finance — illegal practices
resolved to the customer's satisfaction
My husband and I leased a car through Chase Auto Finance, at the end of the lease we were slapped with $1400 is over milage charges. The dealer from whom we purchased the car never gave us a copy of the contact with Chase (we had a copy of a contract with Wells Fargo only, which clearly listed we leased a car with 15k miles per year). I agreed to make payment arrangements with them and was told that after 100 days I would be sent to collections even though I was making payments.
In addition, they would call and harrass us asking when we would be sending a check, the amount and check number. Good luck with their End of Lease Department. They are total jerks and cannot even send a fax face page up!