CenturyLink
Reviews and Complaints

After 3 attempts to report a problem with my phone and being told there was no problem with CenturyLink line I finally was transferred to another representative who said he would send out a Tech after explaining I had this problem o & on for 46 years! Repair Ticket *** and a few days later CenturyLink Tech. Neil arrived! Told me there was a "BIG PROBLEM" with the CenturyLink line. Turns out the problem was at a switch box about a mile away. Neil not only was a very pleasant person who explained the problem but obviously is very skilled. He not only restored my telephone line but also restored my confidence in CenturyLink. RLM

We have paid on time for 6 years, we were late one time in June by 6 days, we were unaware of the 19.17 late fee (which is higher than the amount allowed in NM). This resulted in a late fee being charged against that late fee and a third late fee charged to the last two late fees. CenturyLink system showed a missed payment and didn't register it until the following month. This causes a late fee time three. 6 years of loyal service and we get charged 19.17 extra every month? This is not good business practice.

Century Link is burying fiber optic lines in Port Charlotte Fl area. The contractors hit and ruptured my waterline at 636 Rose Apple Cir. 33954. The damage was in my yard, not in the easement. The line was cut causing damage and water had to be shut off. Charlotte County Utilities had to use a backhoe to do repairs. Our sidewalk was dug up in the process. My sod was dug up as well. The local foreman for Century Link said Charlotte County is responsible for sidewalk repair. Charlotte County said Century Link is responsible since they hit the water line. I agree with Charlotte County. I want the sidewalk and sod repaired. I should not be expected to absorb the cost of Century Links error. I had not ordered service! I will forward a complaint to the Fed, Trade Commission and the State Atty General if this is not repaired. Within 14 days.

Thank you,

Dawn King

[protected]

The Centurylink support center as well as their website directed me to transfer my service to a shell company called Quantum Fiber. I was charged for a recurring month of service with Quantum Fiber without Centurylink actually cancelling its own service. When I attempted to cancel Centurylink through their online web portal, the system told me I was denied the option of canceling the service. If I wanted to cancel the service, I would have to call them during a specific range of business hours, making it difficult to do so. I am complaining about the deceptive continuation of an unused service with Centurylink, which I could very possibly have ended up being charged for without my knowledge, and the unethical dark pattern of requiring me to contact their call center during a specific and inconvenient range of hours.

All I wanted was to disconnect my DSL (internet) and keep the number the dsl is on. Also have 2 other numbers. Want to keep all 3 numbers. Have been trying for 2 months now. They finally issued a service order that was suppose to be done on 9/13/2023. Did not get get done till 09-22-2023 in their system. My numbers are [protected]-[protected] (DSL Line). Now they tell me I have [protected]-[protected]. If you call the 7927 and 7798 it says its a non working number. When I call repair they tell me they will get back to me in 3 to 5 days. Nobody ever calls. The service order number is [protected]. My original Act # was [protected]. The new Act # is [protected]. You can reach me at [protected] (cell) and ken. [protected]@gmail.com.

My Elderly Mothers Phone service failed weeks ago, She spent on hour on the phone Tech. came out a week later spent three hours. I got there after he had left my modem on living room floor. signed off on ticket, Now no Internet either. I called spoke with Christine and her manager. Was promised both would be fixed a week later Tech came fixed Internet only. Going on a month and my mother still no phone, she is old come on Century Link. Now we have to call again and keep paying also. This the worst company I have ever run across and this is not the first time. This company should be shut down as they care nothing about we the people who keep you running. I now have to spend all my time there while you play games..

I need your help in fixing my yard sprinkle system which has been damadged over the past 2 months of July and August, 2023. Multiple teams of men from Mainline Contruction LLC and other vendors have been digging, boring, pulling and installing fibre cable in my front yard, under my driveway and into my backyard where a green connection box was placed in my garden planter area which is now unusable as a garden.

Email received 8/2 notifying us the Business VOIP will be discontinued with Century Link. I called on 8/4 and spoke to someone when set up the two lines to be ported and stated we would have a tech out the next day. Following the call she sent me the email and links to "approve" the porting. All of the area codes were wrong! They were all 602 rather than 408. I called back immediately and spoke with another gentleman who claimed to fix the issue, but then transcribed the last 2 digits of our MAIN business line. Then he gave me the Winback number and told me the wait times were too long and to call myself. I called them (now friday 8/11 afternoon) and of course they were closed. Naturally this was upsetting as the tech was scheduled for Monday 8AM. Monday AM, i got up early to call and there was no appt set and the numbers were NOT ported. Some one did help fix all of the mistakes. Now we had a tech scheduled for Thursday 8-5. On 8/9 all of our internet and phones went completely down! The poor tech, Carlos, was there the entire day on the 10th! Even his supervisor, Scott, showed up. at 4pm he needed to leave for another job and stated the lines are ported. but may take time to "fully" port. Needless to say, today I have been hung up on, [protected] woman stated she could not make a repair ticket for me and gave me a new number. 2.5 hours later Matt from Winback finally began to make progress with me on the phone with other departments. basically NOTHING was done and no tickets had been started. I have been told it is programming, porting issues, or possibly the new jack they just installed. We are losing business because we do not have our phones system up! We have bee without them for a week now and the last supervisor, Maxine, stated no one can make it out until Monday of next week. We have 2 separate lines that were suppose to have "hunting" and that was never even added to the lines either! So here we are with zero sense of urgency from a single person! I have confirmation of # were ported properly, confirmation from last provider they ported (even though it was Century Link), confirmed RC mac lines were provisioned properly, and have confirmed AIN Lab for ports all were done correctly. I am a small business! This is unacceptable! I have no other option for other services at this location, but an now looking at a cell phone main station as an alterative. We feel we are unimportant to CL and that the customer service is very disconnected! Not a single person knew a thing about our issues! We have lost business due to this and still have no remedy other than on the 2 week mark a new tech will come out and if he cannot fix it, he will order a new tech. What? I would LOVE a call from someone with any authority. Maxine did not want to even speak to me until i asked for her supervisor and her name. Please call me [protected]. Basically ready to go to 3 On Your Side if this goes much longer.

I called CenturyLink at [protected] and I told them I wanted the 200 megabytes per second service. The lady quoted me $30 a month plus $15 per month for some kind of router service.

I was talking to Heather for roughly an hour and a half with that call ending on Friday, August 11 at about 4:40 PM central time. She promised to call me back at 6 pm CT with a solution.

She was having trouble linking me to the Internet service so she rolled over and walked me through the DIRECTV service and we had settled on the 75 channel $69 per month service. It was the low end product. She did walk me through the credit check so you guys are put me through a credit check, but no internet service. She was still having trouble getting me Internet service so she said she was going to call me back at 6 PM central.

At 6:50 PM central I called CenturyLink back because still all I had was an account number for DIRECTV in an order number for the DIRECTV but nothing for CenturyLink. I talked with a Rose, a Hershey, and then a supervisor Dan at 7 PM central.

Dan then told me that they couldn’t link me up and I didn’t have an account with CenturyLink. It was like he was suspecting me of something and not their own organization. He said they could not link me up and had to send me to a third-party vendor, I forget the companies name, who might be able to get me linked up. I didn’t want a third-party Internet provider as well as a third-party TV provider. I wanted everything through CenturyLink.

Then Dan said that they would not/could not delink me from my account with Direct TV. Now I have all of the email trails that show that I went through CenturyLink and I did not want DIRECTV if I couldn’t get century link.

Long story short; I am going to try to cancel everything with DIRECTV, and I am very, very disappointed with the lack of professional service from Century link.

Lessons learned if I am going to get to services from one corporation who uses a third-party to provide one of the services I will never allow them to take me to the second service before their own. That should be also a standard procedure for century link, you should not allow any customer to be linked up to a third-party Service provider before they have acquired your service.

I am retired now, but had I been still employed you would’ve use roughly 4 hours of my time to provide no service whatsoever. That time cost to me would’ve been $100 an hour or better. I am not a happy camper with CenturyLink.

Mark B. Nemzek

[protected]@gmail.com

[protected]

My internet service went down due to a storm - my modem and phone line were fried - found this out when I logged into my centurylink account for them to do a modem checked. And I was on the phone for hours with several reps. I was given an appointment for July 18, 2023 between 8a and 5p. But no one showed up or called to reschedule. I missed a very important therapy appointment because of this! I am a senior citizen and total and permanent disabled Veteran so I go to therapy several times a week! But due to centurylink's lack of care for their customers, I am in more pain now since I did not attend my therapy! I was on the chat site with different reps for over 5 hours trying to get them to send a tech to fix my line and modem. They want to send me a modem but what good is a modem on a dead line? I even tried to cancel my service but couldn't do that either. The reps lied and said their systems were not working and even on my account, it would not allow me to cancel! centurylink is a joke! I don't know what happened to them but I want nothing to do with them! I just want to cancel this one account with them! I want an honest company! They expect me to continue to pay them for a modem and line that does not work! That is wrong and crooked!

I am another customer that was forced to switch over to quantum fiber. Upon the switch I asked every question possible as Centurylink in the past has been known to throw surprises at me. I was told MULTIPLE times that I did not have to do ANYTHING as they did this switchover. I even asked about returning the old modem. I was told I didnt have to because it was obsolete.

Low and behold 3 months later with NO warning I get charged a large sum on my card by Centurylink. I go through all the hoops you have to jump to get a disrespectful and condescending kid named J.C. on the phone of whom spoke to me in such a disgusting way that my husband finally snatched the phone and took over the call. This kid continued to be a condescending and rude and refused over 20 times to give us his name or a supervisor.

As usual...I got absolutely no where on that phone call except aggravated that this company got my money for as long as they did. Now that I was told Quantum is still Centurylinks company I will 100% be cancelling my service. In all of my years I have never repeatedly had so many terrible experiences with customer service. From what I continue to read I don't know how they are allowed to even operate. It is apalling.

We can not receive phone calls on our land line phone [protected]. This has been going on for over a week. This is a phone number we use for all important calls: financial and medical. We have called in to your customer service and they can't seem to do anything to rectify the problem. Oh they did sell us a new modem, saying we needed that. It did not rectify the problem.

We were told they would put in a ticket, yet in 3 following phone calls, there was no record of a ticket. We are exhausted.

There is no service from Century Link, literally. If on line with a rep, they just somehow loose you. Terrible service.

I have had continued internet service issues in the last several mos. CenturyLink wants to convert all there DSL customers to fiber optics. In order to do this they have to make your existing equipment obsolete. I've had 2 techs out who have checked my service, lines, modem, signal etc and continually was told all is fine and that century link is trying to get more money from people by making them change to the fiber optics.

For the last 2-3 weeks every night between 10pm & 1am I have service interruption. My only option is to chat with whoever... one of the reps they transfered me to, their name was K[censored]j. Really?

Two nights in a row I've chatted with 8 different reps and noone could tell me anything other than it was a modem issue and pushed me to upgrade my service. When i decline any upgrade or explain my modem is just fine i am told they cannot correct this and to call back during 8-6 m-f. I am so sick of the service level and lack of assistance.

It is beyond frustrating.

I have not had service in 23 days, was to be repaired today by 10 pm (6/23/23) this is the fourth time they changed repair date and have not pushed it out another week. So far in the last 12 months I have lost service over 16 time and 132 days and climbing.

they keep sayin the techs are working on the issue and there is no one in the area? There a lot of homes in my area with no service, Cell phones do not work and we relie on internet calling and home phone to make emergency calls for help. Called service department and all you get is the run around.

I called century link sales department and told the agent that i spoke with what i needed and was assured that everything will go smoothly well that hasn't been the case at all First the customer is forced basically to communicate thru chat which is very un fair to the customer in one day of trying to get this repetitive issue fixed with my internet i was transferred to 4 different agents that basically got nothing done correctly they have managed to change my address on my account to a address that i have never lived at giving me access to someone else email that i have no clue who this person is i had told several agents that when i log on to the app that i cant access my services and basically nothing has been done being charged for a house phone that never worked ordered a modem that never came tech that never came i am beyond frustrated with this company but i have no alternative options because this company has monopolized within my area where i have no choice but to deal with these ongoing issue and you get away with because you are the only company that service the area a bunch of crooks is the best way to describe this company oh and liars as well

I gotta say, CenturyLink is a real pain in the neck. I live in northwest Florida and they're the only option I have for internet. But let me tell you, it's slower than my cell phone hotspot! And don't even get me started on the constant outages and interrupted service. It's a real dumpster fire.

At the beginning of January 2022, my service went out completely. I called them up and they sent a tech out to check everything. They told me everything was good to go, but it wasn't. I had to call back multiple times, spending hours on hold and repeating myself over and over again. Finally, they sent another tech out who couldn't find anything wrong. I called back again and spent another two hours troubleshooting, only to be told that the router was the problem.

Then, CenturyLink sent another tech out the following day and they told me that my service was shut off! What was the point of all that troubleshooting if they were just going to shut off my service anyway?! I was so fed up that I tried to cancel, but they offered me 20 mbs instead of the 10 I was getting before. I agreed and they said someone would come set it up on January 19th.

Well, January 19th came and went and no one showed up. They said they were held up at another job and had to reschedule for January 22nd. But guess what? They never showed up! I tried chatting with them online, but they kept transferring me to different people who were all equally useless.

Honestly, I wouldn't recommend CenturyLink to anyone. I've read that they've been sued multiple times for fraud, and I can see why. If you can, I'd suggest using a cell phone provider for internet instead. Trust me, it'll save you a lot of headaches.

I gotta say, CenturyLink is not impressing me at all. My internet is so slow, it's like I'm back in the dial-up days. And don't even get me started on their customer service - it's a nightmare. I've seen other people on this site saying the same thing, so I know I'm not alone. They keep telling me they have the fastest and most reliable internet, but that's just not true. I'm paying for "High speed internet" at 60 mbs, but I'm lucky if I get 20 mbs on a good day. And when I call to complain, they just give me a bunch of excuses and keep taking my money. They even sent me two modems and charged me more money, but nothing has changed. I've been dealing with this for over 60 days now, and I'm at my wit's end. I even wrote to the Customer Success and Advocacy Vice President, but I haven't heard anything back. If that person even exists, they should be fired.

It's ridiculous that this company is still in business. Their stock should be zero, and their CEO makes almost $17 million - for what? Providing terrible service? It's a joke. I can't even believe I have internet long enough to write this review. I'm telling you, save yourself the headache and go somewhere else.

UPDATE: I tried going to the "Customer Service Manager," but they scheduled a repair tech for six weeks out. Six weeks! I can't live without dependable internet, so I decided to switch to T-Mobile. And let me tell you, what a difference! For only $50 a month, I have blazing fast internet. If you can get T-Mobile where you live, switch now. You won't regret it. And their customer service is great, too.

I had CenturyLink come out to my house in October to hook up my service. The tech that came out told me that there was no fiber coming to my house and that they would need to send a contractor out to dig a line. The contractor came out and told me that he would need to have his supervisor come out and assess the situation because they had to pull a line from the end of the street. However, no one ever came back to finish the job.

When I reached out to support, they told me that the service was completed and hooked up. I was extremely confused because no tech ever came back to set anything up. I then requested a tech to come back and confirm the service was indeed hooked up, but they refused to send anyone to confirm. I then requested to have the service cancelled since it was never completed.

The following week, I received a bill for the service. I called customer service and explained the situation, and they informed me that the service was cancelled and no payment was due. However, I received another bill stating that I owed $92.36. I called customer service again and was transferred three times before I finally got to the right person. She then informed me that because I cancelled after the billing cycle, I still owed the amount due. But I have NEVER had service hooked up!

I then requested to speak to a manager several times, but she said "ok, but they're going to tell you the same thing." She then put me on hold for 20 minutes and came back on without letting me speak to a manager and told me the case would be reviewed in 48 hours. It is now December 31st, 2019, and this still has not been resolved. This company is a joke! I cannot believe the lack of customer service and communication from CenturyLink. I would not recommend this company to anyone.