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CenturyLink

CenturyLink review: Will not cancel my deceased brother's internet service

K
Author of the review
8:11 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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I have called twice to have my deceased brother's internet service. They refused to do this both times. The first time they told me I needed a pin to cancel and they would mail it to me. I never received it. The 2nd time I called they asked me to verify the installation date. If my brother was still alive, I am sure he wouldn't be able to answer the question either. I was then told I would have to answer "3 high risk questions". I was able to answer 2 questions correctly, but when I was asked how my brother receives his billing statement via email or postal mail, I gave them the wrong answer, so again I was unable to cancel his service. My brother and I lead separate lives and I don't know every detail related to his financial matters. I have his death certificate, dob, mailing address, ssn, and I have been appointed by the court as his his personal representative for his estate. I find this whole experience unacceptable and just plain heartless. I am getting the probate lawyers involved in this matter.

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  1. CenturyLink Contacts

  2. CenturyLink phone numbers
    +1 (800) 244-1111
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    Engineering And Technology Management
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    8558914083
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    930 15th St. 11th Floor, Denver, Colorado, 80202, United States
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    Sep 28, 2025
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