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CB Internet Providers CenturyLink Will not cancel my deceased brother's internet service
CenturyLink

CenturyLink review: Will not cancel my deceased brother's internet service

K
Author of the review
8:11 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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I have called twice to have my deceased brother's internet service. They refused to do this both times. The first time they told me I needed a pin to cancel and they would mail it to me. I never received it. The 2nd time I called they asked me to verify the installation date. If my brother was still alive, I am sure he wouldn't be able to answer the question either. I was then told I would have to answer "3 high risk questions". I was able to answer 2 questions correctly, but when I was asked how my brother receives his billing statement via email or postal mail, I gave them the wrong answer, so again I was unable to cancel his service. My brother and I lead separate lives and I don't know every detail related to his financial matters. I have his death certificate, dob, mailing address, ssn, and I have been appointed by the court as his his personal representative for his estate. I find this whole experience unacceptable and just plain heartless. I am getting the probate lawyers involved in this matter.

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  1. CenturyLink Contacts

  2. CenturyLink phone numbers
    +1 (800) 244-1111
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    Headquarters
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    Internet Service
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    Phone Service
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    Engineering And Technology Management
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    Infrastructure Engineering
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  3. CenturyLink emails
  4. CenturyLink address
    930 15th St. 11th Floor, Denver, Colorado, 80202, United States
  5. CenturyLink social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 07, 2025
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CenturyLink Category
CenturyLink is ranked 13 among 63 companies in the Internet Providers category
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