The complaint has been investigated and
resolved to the customer's satisfactionResolved CenturyLink — complete liars
resolved to the customer's satisfaction
Century Link is one of the WORST services i've ever used when it comes to television. Some of my channels freeze, and sometimes, my "playback" services go in and out|. When i'm watching a recorded movie, it stops and says that the network is down|. This happens 2-3 times EVERY DAY?.
And also when i called for a technician to come and "fix" my cable boxes, he didn't come till 3 days later!. When i called them to see what the problem was, they couldn't find an answer/. How are you supposed to run a business if you can't even find the solution to EVERY single problem?
Century Link is full of incompetent people, and a bunch of shady liars;. I am switching back to Cox Cable!. It's expensive, but at least it's worth it.
The complaint has been investigated and resolved to the customer's satisfaction.
Hello,
We can take a look at your signal and possible coming upgrades to the area. There are two options for contacting us. Web-form: http://on.fb.me/y4mR0U or email, [email protected] We'll need your address and account info and we will help you out.
Regards,
Steve @CenturyLinkHelp
Hell Bill,
We don’t like this type of thing anymore than you do and apologize if somehow our error caused this to occur. If you ever see on your monthly statement that you are being charged for something you didn’t think you are supposed to be, it’s incumbent upon you to let us know. As are most companies, are billing systems are automated and would not catch a charge if it looked like a normal part of your service.
There are times when accounts fall into what is called bill fall out, but that usually results in a lack of charges with a lump sum showing up when the system or someone catches it.
We would be glad to review the account to see what where and how something went wrong and if we can validate you claim we could and would take care of this sort of thing. Email your account information; include your number, address, name account number if applicable, the dates and charges in question. We will review these and let you know what we can determine with the information you have given us.
Regards,
Steve @CenturyLinkHelp Team
Lets try that again, seems something got lost in the translation when I tried to post!
Hello Bill,
We don’t like this type of thing anymore than you do and apologize if somehow our error caused this to occur. If you ever see on your monthly statement that you are being charged for something you didn’t think you are supposed to be, it’s incumbent upon you to let us know. As are most companies, are billing systems are automated and would not catch a charge if it looked like a normal part of your service.
There are times when accounts fall into what is called bill fall out, but that usually results in a lack of charges with a lump sum showing up when the system or someone catches it.
We would be glad to review the account to see what where and how something went wrong and if we can validate you claim we could and would take care of this sort of thing. Email your account information; include your number, address, name account number if applicable, the dates and charges in question. We will review these and let you know what we can determine with the information you have given us.
Regards,
Steve @CenturyLinkHelp Team
Hi there! Really sorry to hear that your experience with us hasn't been the greatest. I would be happy to help with the service issues directly. Send me the details through this link: http://bit.ly/IArNlt or email me directly: [email protected]
Thank you
^Doug
@CenturyLinkHelp