The complaint has been investigated and
resolved to the customer's satisfactionResolved Century Link — broadband availability
resolved to the customer's satisfaction
STILL using sorry dial-up service here that customer service techs tell me they can't help with because dial-up is so "out-dated." I agree, unfortunately, CL refuses to upgrade a few block area here to broadband. We are told by the field installers here there is an outdated dial-up box that parts cannot even be obtained for in order to repair, CL is aware of it and refuses to upgrade to broadband. Meanwhile, I am surrounded by neighbors who enjoy broadband. I am not just suring the net, I make my living at home on the computer. I get kicked off for no reason, lose audio files, and am connected at ridiculously low speeds. Customer service complaints are handled with the usual canned responses and as I have heard recently CL does not even bother reading customer surveys, I don't even fill them out anymore. We have no choice here, CL is it, otherwise I would have changed long ago. Dealing with them on the phone is a nightmare with the scripted and canned responses and you can never get to someone who really needs to hear the complaint, which I am guessing is designed to be that way. I have yet to meet anyone who is happy with CL. It is infuritating to be forced to pay for outdated service that does not work correctly and customer support cannot help with. Pathetic.
The complaint has been investigated and resolved to the customer's satisfaction.