LG Electronics
reviews and complaints

After having the same experience as other people have had with lg, i have decided to warn everyone i know not to buy lg products. if you do, be warned. if your lg product quits working, the customer service is horrible. we bought a dvd player/recorder/vhs. it stopped playing dvd's after just a few movies. we called lg customer service and it has been nothing but frustration ever since. they say they will call back and don't, they say they will send out shipping labels, and they did, but for a company that doesn't service this area.

When we called back to tell them that the shipping company doesn't service this area they said they would call us back. they didn't. i called them back.they told us they will send out a label for a different shipping company. the label did not come. after we called back numerous times they said they would send out a label . this has been going on for 2 months now.

I called them yesterday they said they would return my call. since they didn't return the call, i called them again and got a different person. after i told him about the shipping company he hooked me up, on the phone, with the same company! i called back and got a different person, who said they would call me back. they didn't. so today i called again. they said they would send a label.

We still don't have a label but they say it should be here fri. even if it comes and we send the unit back, will it work when we get it back? we'll find out. otherwise we are out almost $300.00 buy lg at your own risk. warn your friends and family.

The top cover of spin part of the machine is broken in inside, for which the spinning function is not possible.Earlier on my complain onces an engineer visited and temporary arrangement was made, but till then no any responce from the company is found for which again I am suffering with the problem.

I buyed LG 42" LCD on 20-10-2011 which delivered at my home on 24-10-2011 but no one is coming for installation as we chasing the dept from 5 days but every time we get false answer.[protected]/2/3/4 from this no. we are getting call of arranging engg. but not an single engg. was arranged and giving false update that will send tomorrow.Every day same answer we get, we beleive in LG and buyed a product but never think on such an poor support.I never buy LG product from onwards and also suggest my friends, office staff as well as publish on facebook and google + such an worst support by LG.on 29-10-2011 your engg.([protected]) call us at 6.30 and said to wait at home as he reaching within 30 mins so wait for him but he didn't come on that day and also not picking up a call.So we loose the trust from LG.
LG Complaint no. 3010110

LG mobile cookie plus GS500v WAS purchsed BY ME on 06/02/2011 .On going to camera mode my cell phone does camera not function and gets hanged off.Have to remove the battery and again insert to restart the phone.Rest all functions running very smoothly.
The problem has started since last 2 months but due to no spare time to approach service center, i had visited service center on 08/10/2011 and submitted the mobile for rectiifcation with bill under warrantly period.I was surprised and shocked when he came out and showed me that there was watter logging and all the parts like lcd, touch pad and camera has to be replaced and shall cost me approx Rs 3500 and shall not cover this under warranty due to water logging.I had strong conversation and tried to convince hime that my mobile is running smoothly except camera and hence no question of water logging. and tochpad, lcd is also working smoothly.But the tecnician was adamant and was rudely informing that he cannot solve this and i have to speak to nominated LG represantative Kamleshkumar. The same answer was given by kamlesh kumar in favour of service center.The technician also threaten me that grdually all the parts shall be damaged if i dont opt immediately for his repairing proposal without wararanty .
This disappointment forced me to approach yourself to convey this message to LG headquarters at Korea and India and recommend a very strong action against the service center under our observation to resove this issue by repairing my cell phone under warranty .It shall be appreciated if this action is done very fast by LG top officials.Further also like to inform you that I had been LG fan since last 5 years. I had started using KG300 model, then GM 200, cookie pep and then cookie plus.I am happy with the rigidity of all this models although nokia being the highest seller. I am also working to buy LG optimus, but now stuck up due to the above problem.
Pl pass this message to all the concerns you feel suitable for proper outcome.
best regards,
Dipen Thakkar, cell no [protected], email id, dipen.[protected]@biostadt.com

dear sir
i have bought a lg monitor model no. w2043t-pf.atrz in oct 2009 suddenly its power gone off and it is not switching on now. its under warranty of 03 years. so i need help of you

This is one of the customer of LG. We purchased LG 42 inch Plasma on Aug 24 2010 for which we got delivery after almost a month & there was some problem with the TV so it was replaced in the month of 21st Nov 2010 (screen shot attached below).

We got complaint registered on 19th Sep 2011, one tech person came he checked & said as this is replacement piece he has to check with company whether it is under warranty or not.The same was checked by him that on the back side of the TV the serial number & manufacturing date is mentioned as Oct 2010. So as per that it has to be replaced by company.
We called Mr Charan on that day, he told he will get back to us next day. Rather we keep calling and he never reverts back.
We didn't get any revert from him till 14th Oct 2011, neither he picks up phone nor he calls beck which he says in case he accidently answers the phone & tells he will call back but that never happens.
Also call gets closed by customer care department without solving problem. (Screen shot attached)
What disgusting service you provide and when we ask for higher official number they are not ready to give.

WHY CUSTOMER HAS TO SUFFER ALWAYS JUST BECAUSE THEY HAD DONE MISTAKE BY BUYING YOUR COMPANY PRODUCT, NEVER THOUGHT THAT SUCH A REPUTED COMPANY DON'T HAVE PROPER AFTER SALE SERVICE.

We have given all the proofs to you. please revert so that our problem is solved.
FIND HERE WITH REPLACEMENT DATE AS PER YOUR DATABASE ONLY.
Hope it will be resolved at your end.
Appliance :
PDP TV 42PJ350R
Request Information RUCHI
Preference : 21/11/2010
Promise : 21/11/2010
Repair is receipted : 21/11/2010
Repair is completed : 21/11/2010 17:20:00
Please find the complaint is canceled with out completing the task and we have not been intemated .
Repair Receipt Number : RNA110930098059
Receipt
Cancel
Complete

Appliance :
LCD/LED/OLED TV ( 33" and over ) 42LK430
Request Information RUCHI
Preference : 30/09/2011
Promise : 30/09/2011
Repair is receipted : 30/09/2011
Repair is completed : 05/10/2011 10:42:51
Service CenterSKY SERVICES-ASC
SAI COMPLEX, GROUND FLOOR HALL NR JOGGERS PARK, OPP RAILWAY TRACK MIRA ROAD EAST

Now we are getting this revert

Please find the details of the your LG set below
Set is dead and the SMPS has to replaced .
The price of the part is :8329
Services Charge :1100
Total:9429

Please tell us if you are ok with the price then we will order the part and within a week we will solve the issue.

With Regards
Prince Pattnayak
SKY SERVICES
[protected]

My AC, purchased in 2007, has been erratically responding to remote control device since May 2011. I lodged a complaint with the local Jodhpur service centre. When they did not come for a week, I lodged a complaint with the toll free no. [protected].

Since then till today I have been repeatedly requesting them to check my AC. Once or twice their men came and said that the PCB on the AC needs to be replaced. But since then they disappeared.

It is a horrible experience for me. I have to switch off/on the AC from the main switch. If this is the quality of service LG provides in India, they better wind up their business in this country. After 2007, I purchased two more ACs, not LG, but Samsung. They are better and their service centre is also efficient.

Will you please look into my complaint and get the fault rectified? I have been given at least five different complaint numbers at different times.

Desr who ever on line had perched Cell Phone LG -T325 on dated 15-09-11, Invoice No [protected], IMEI NO-[protected], India (near by kalyan (E) big Bazaar, we had big problems with this handset, Battery discharging very soon as shopper told me that I can use 7 to 8 hours but not correct r and getting hang all the time i am very upset with cell phone set normally i used Nokia, Do not buy any more this cell phone I am going to put on Face book same and all my friends

I had a lg microwave oven. I dont complaint against the product. I am only concerned with their service. I contacted the lg customer care. They promptly registered the complaint and given me my complaint number. But for last one week, nothing happened. I again contacted the customer care and the reply from the executive was to call the service center in cochin (Kerala) directly and talk to the service centre. I dont understand the necessity of a complaint i. D. Which was given before. I am still waiting for the technician for the service. I wonder how "life will be good" with the lg product.

On August 4 2011, I awoke to smoke coming out of my 2 month old conditioner, my husband pulled the plug quickly from the outlet but the flame had already started inside of the air condition. My entire room eventually caught on fire and my entire apartment with all my belongings were destroyed. LG is denying that it is even their without even investigating it. I have receipts and pictures of the air condition and they are not even giving me the time of day. They are giving me the run around and have not even taken the time to listen to my grievances. This is a company that does not stand behind their products. BUYER BEWARE !

Hi,

i just bought new Lg flatron tv from the lg cycle store and they told that they will deliever it to my door withing 6 hours .i come back to home and get sleep .when i wake up it was 12 am so i thought that i will call these people in morning .when i call the given no (mention in the slip) it was not in use at that time .in evening i got a call from these people and they told me that your cycle will be deliever at your given address .i told the person that i never bought a cycle from you .i bought a LG flat ron tv to watch movie and other stuff why i will buy the cycle . they told me it it not possible to get a tv now . we have billed the cycle for you. when i reach the store, stor was closed .i go again next day and meet the manager of the store he told that there is few problem in phone line so might be the call was gone somewhere else .
the tv is ready to deliver .we are sorry that you face these kind of proble due to the fraud line.

http://fadikarnaby73.blogspot.com/

Dear Sir/Madam,
I Mr. Hemant Madhukar Patil purchased LG washing machine model number WF-N7036DN in 27th September 2009.
I found the coloration of Top of the machine this intemation i given to Mr Santosh of LG engineer for 2-3 times but he didnt gave me any response also i complaint in customer care also but i still waiting for the reply.
Today again i done complaint in LG customer care kindly change my top ogf washing machine along with washing machine shock up because its giving noise when starting the machine.
Kindly help to replace the washing machine part. I got 2 yrs warranty along with 2 yrs extended warranty.

Thanks and Regards
Hemant Madhukar Patil

Silver winds, Building number C-2, flat number -1
Dhnyneshwar nagar, Near Jijamata chowk.
Talegaon Dabhade, Pune-410506
Mobile number: [protected]
Email: [protected]@yahoo.com

I reciverd SMS that my mobile number have Won 350, 000.00 in LG/ICC FORTUNE MOBILE BONANZA IN U.K For claim send ur details to Dr.RAY or email : [protected]@live.co.uk.
I need a cofirm if that Real Or Not.
My E-mail : j.[protected]@yahoo.in.

I just got off the phone with an "Executive Supervisor" at Corp LG-supposedly. It was my 5th phone call plus emails with photos of my disintegrating refrigerator--nothing works from the freezer where the ice machine is pouring out water to the refrigerator's collapsing shelves. I asked her if LG stands behind their products. She responded that she stands behind corporate's decision not to help me with this problem. My warranty is lapsed.

I am disgusted by the lack of integrity of a company the size of LG when it is apparent that so many people are struggling with poorly made products. I will, of course, have to purchase another refrigerator but it will not be an LG

I have an LG washing machine, 7 Kg. capacity.
The resistor or elec. coil (for heating the water) went out of order.
I sent my people to LG approved dealers in Natore, Rajshahi and Dhaka but everybody just told us that spare parts are not available to them.
I had to buy a fake spare part, having troubles to fit it in.
What is this kind of absurdity? You send your machines to Bangladesh but not the spare parts.
Do I have to throw away an nearly new washing machine and buy another one? Certainly won't be another LG.
I reckon you need to review your policy immediately.
Import of your machines should be banned. What a ###!

I had mailed to [protected]@vsnl.net for recovery of my lost mobile phone on 20th Jan 2010 and till now there is no response. I mailed them again and now i get the msg back saying it is undelivered. Please help me in finding out my mobile. Details are as follows:

Phone Model :- RD3640
Missed date :- 13th september 2011
IMEI No. :- A00000282EDBFD

There is burnt smell from TV. It seems some parts are burnt out and smoke is emanating. The TV model is CA-21D73, 21" LG TV purchased on 07-05-1999.

I have purchased a LG LED TV model No. 42LE5300 on 13.03.2011 through Bajaj Electronics, Hyderabad, Andhra Pradesh State. During August I have seen on screen one Horizontal line is appearing on Screen. In this connection I have approached to LG customer care and lorged compliant vide No. RNA [protected] on 19.08.2011. Several reminders are made on Local phone No. 404-[protected] & [protected] who is incharge Shri. Amarnath. The getting reply is very much poor. I am a customer of LG facing lot of difficulties for watching TV. So I request that early action may please be solicited. and also purchased LG AC so for no service has been done.

I have been using LG DVD Writer for the last six years. The problem is that whenever I write DVD video file from a DVD to a blank DVD by nero ultra edition 6 it will take about two hours time by using copy disc option. Kindly tell me is it the problem of the DVD writer or any other problem. My computer configuration is as follows :-

uration of my computer is as follows :-
3.0 GHz – processor
Intel Original Mother Board – D101 GGC
512 DDR RAM 400
LG DVD Writer
580 GB internal SATA hard disc
I have Windows XP system.