The complaint has been investigated and
resolved to the customer's satisfaction
Resolved Cell C — legal department

J JCK9603 Review updated: Jul 22, 2020

I ran a credit check on myself about a week ago. Turns out that I have been blacklisted by Cell C on an account that has been indeed settled in full on 18 August 2010. I still have a copy of my proof of settlement (and also confirmed this again with Select Online). I have been trying to get 8n tough with the legal department of Cell C for almost 48 hours now.. ...nobody answers the phones. I have left numerous messages with operators etc. Everybody just tells me that the leagl department will phone me back...NO results.

All I want to do is clear my name. I am stronly considdering leagl procedings against Cell C for wrongfully blacklisting me.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

Cell C's response · Jul 23, 2020

Hi Rylandb

Thank you for reaching out to Cell C.

Kindly email us on [email protected] and we will assist you.

Regards
MM
Cell C's response · Sep 16, 2019

Hi Alish

Thank you for making contact with Cell C.

Kindly email your ID/ Cell C number in question to [email protected] and we'll look into this matter.

^PN
Cell C's response · Sep 13, 2017

Hi [email protected]

Thank you posting to Cell C.

We apologize for the inconvenience caused.

Please email us your Cell C number + alternative contact details to [email protected]

We will assist.

^NS
Cell C's response · Jan 04, 2017

Hi JCK9603, please forward your Cell C + contact number and query to [email protected] co. za. We would like to assist. ^NS

Read 166 comments

More Cell C Complaints & Reviews

Responses

Ry
Rylandb Jul 22, 2020

This comment was posted by
a verified customer

Verified customer

I am trying to get my paid up letter from cell c for a week now, all I am getting is reference numbers and no help at all.. I settled this account a year ago why is it still reflecting on itc??


0 Votes

Cancel Submit
Al
Alish.A Sep 16, 2019

This comment was posted by
a verified customer

Verified customer

Dear Mragret
Email [email protected]
I have received the above mention email address today - its not working

I am very disappointed in the service, i am well aware of my account being in arrears, due to I was unemployed but I still contacted cellc customer service, to make arrangements in paying my account. June month end i tried doing payment via eft but using my cellc number or id number as reference it didn't allow me to pay .i contacted cellc they said i will received and sms with the reference number, nothing came through .The amount outstanding R1900.00, i have been trying to contact cellc ever since June till now i have found no joy, I have visited cellc store twice now they asked me to send you guys an email . They then gave me a number for Legal ********** called this number numerous if time very hard to get through, just for a reference so that i can make a payment .Finally got through to legal to took my information and gave me the amount of 2 thousand , very time i call i get all different amounts owing how is this even normal
After such a long time i got through to cell c customer they gave me a reference number to use when doing paymentLegal department to liaise with Cellc in connection with payments they received I CONTACTED LEGAL THIS MORNING ON 0841744000SPOKE TO MARGRET MASEKOHE TELLS ME I NEED TO PAY LEGAL DIRECT NOT CELL C I WAS NOT AWARE OF SUCH CHANGES .CELL C HAS RECEIVED MY PAYMENT IN TOTAL R1500.00
WHEN CHECKING MY CREDIT SCORE - BALANCE OWING IS -R4880.00 PLEASE ADVISE ME HAVE NO IDEA WHATS GOING ON .I AM VERY ANGRY

PLEASE CALL ME URGENTLY ON [protected]


0 Votes

Cancel Submit
33
33321 Aug 14, 2018

hello I am really disappointed with Cell C I tried calling them to send me letter of settlement but they just sending me from one department to anther like really it is frustrating I don't understand how difficult it is. They claim to be leading network provide but cant send a simple e mail


0 Votes

Cancel Submit
@cellc_support Aug 21, 2018

This comment was posted by
a verified customer

Verified customer

@33321 Hi 33321

Thank you for contacting Cell C regarding your settlement letter.

Kindly send us your query + Cell C and contact number to [email protected]

Our team will help with your request.

^NS


0 Votes

Cancel Submit
Zo
[email protected] Sep 13, 2017

i am sick and tired of phoning cell c to give me legal department number.i just received a call now from cell c and this guy transfer my call to legal department and i was holding for an hour.how to get legal department.i had a problem with cell c deducting R1000, R1650 other months R1300 and R199, my arrangement with cell c was R199 i was never told about the other costs that im still waiting for my statement .i also went to vincent branch and i was told to reverse my money they couldn't give me answers.i want to know why my account is in legal department.i phoned last month to get banking details they gave me wrong account no.[protected], when i phone back to tell them that my money is coming back and i wanted get correct account no.i was transfered to the other department and i hold for so long no one came back tome.i want to know why im in legal department coz im the one whos phoning cell c


0 Votes

Cancel Submit
Se
setumisi Sep 03, 2017

can u pls stop debit my money, cos i settled that contract, but u still debit, can u pls stop it


0 Votes

Cancel Submit
@cellc_support Sep 04, 2017

This comment was posted by
a verified customer

Verified customer

@setumisi Dear Mr Setumisi

We do apologize for the inconvenience caused.

Please send the Cell C number in question, your contact number + I.D number to [email protected]

^BM


0 Votes

Cancel Submit
Mm
Mmmm? Jul 14, 2017

This comment was posted by
a verified customer

Verified customer

I am also sick of cell c I have been trying to contact their legal department for 3 days now and nobody ever answers all I want to do is pay my contracts off.I have also left them messeges and nobody ever gets back to me.


0 Votes

Cancel Submit
Th
Thembamabika Jul 07, 2017

This comment was posted by
a verified customer

Verified customer

Please help me, i need a settlement letter regarding my account. I want to settle my my account.
ID NO: [protected]
I tried calling that legal department number, NO one is responding.

Send it on that Email Address

Thank you
THEMBA


0 Votes

Cancel Submit
Ma
Maloke Nkadimeng May 15, 2017

This comment was posted by
a verified customer

Verified customer

The problem here is Your legal department is not accessible. why do we have to wait hours on the line to speak to your legal department. I paid my account in January and I am hopefully not blacklisted.


0 Votes

Cancel Submit
Bo
Bob du Preez Mar 05, 2017

This comment was posted by
a verified customer

Verified customer

Good Day,

On 23 February 2016, I procured "AIRTIME" (66c Plan) from your store in Tygervalley (Western Cape) on the upper level.

Two days later I checked online "Self Service" to make sure that the two amounts I uploaded to the same Sim Card (R500-00 + R1000-00) were indeed credited to my account. Only the R500-00 upload appeared on my account, I visited the store to query the R1000-00 upload, only to be told that it will not show up on my account as the sales person "Mikhail" have sold me a current special that consists of Minutes / SMS / Data, this is not what I asked for !!! I asked for "Airtime" only.

I was then promised that they will correct the problem and upload the R1, 000-00 as "Airtime Only" and that they will call me the same day to inform me that the mistake had been corrected, well this never happened. Since then I visited the Cell C store twice, only to be promised that it will be done with immediate effect and that Cell C will call me once it is done. To date this has not happened, all calls to the store remains unanswered, only to be followed by please leave a message which I did on two occasions, to date I have not been contacted.

I then contact Cell C help desk on 3 March 2017 @ 13H35 and Mr. Fanyana promised that he will send an email to the Tygervalley store to call me.

I am sending this email as a last resort in order to, and hopefully to, resolve this issue amicably. Should this problem not be resolved by close of work (16H00) on Tuesday 7th March 2017, Cell C must accept that Cell C leaves me no choice but to resort to internet forums, hellopeter and newspaper media to air my grievances. I will not complain once, I will be relentless in my efforts to resolve this issue.

Should anybody at Cell C whish to communicate with me, they can reach me, they can forward a functional email address or a phone number and I will contact Cell C.

See Attached.

Respectfully Yours,

FA (Bob) du Preez.

Cape Town.

Tried to upload a PDF file (Proof), do not know if it was successful


0 Votes

Cancel Submit
@cellc_support Mar 05, 2017

This comment was posted by
a verified customer

Verified customer

@Bob du Preez Hi Bob, thank you for posting to us. Please drop us an email with your query and contact details. Our email address is [email protected], our team will assist in resolving this issue. ^NS


0 Votes

Cancel Submit
Fu
fundi Jan 04, 2017

This comment was posted by
a verified customer

Verified customer

Totally agree Cell C is the most disgusting company that I have ever come across with they are ripping customers the same peple who are the reason why they are in business.Poeple must reffrain from ever using this company as their service provider.


0 Votes

Cancel Submit
Ma
macelwane Oct 08, 2016

This comment was posted by
a verified customer

Verified customer

Im having problems with cell c every month, fisrt I called customer to do their debit order on the 23th di month all they do they took R200 ONLY, Bt they said I owe R470, they added R70 for last month and they said they gone add another R70 WHILE IT THEIR FAULT BECAUSE THEY DIDNT DEBITED ON THE DAY THEY SUSPOSE TO AND IT WAS INCLUDED IN MY CONTRACT THAT I WILL ADD R70 ON MY PAYMENT SO PLEASE HELP ME [protected] CELL C CUSTOMER SICELO SHAZI


0 Votes

Cancel Submit
Ka
kayren Sep 26, 2016

cell c cape town.

I handed a contract sony cellphone in for repairs at Cell C Blue route on the 3rd Sept 2016. I track the cellphone myself to get a status, on the 22nd it was delivered back at the blue route branch, went to pick it up and they tried charging it which didn't charge, they discovered on the report it stated BER- beyond economical to repair. my question was if the cellphone is still under warranty should it be covered, who's fault is it if the repairs will cost the price of a new phone.
I called in again this morning and Thandi advise that the report is saying that it is the customer fault...heating up- apparently its the customer fault..
they claiming that we use a different charger in the phone that's why it heated up. I told them that I still have the box with the original charger and don't use any other charger how do I get this sorted out


0 Votes

Cancel Submit
No
Nomadic5 Sep 01, 2016

This comment was posted by
a verified customer

Verified customer

USB Internet 5GB, 12months, R299pm.

Very simple:
I move banks for work purposes.
I change the details @ all businesses for my debit orders to go through.

Agent @ CellC first refuses to change the details as it's too early in the month.
I phone later and another Agent changes details.
I phone weeks afterwards to confirm&Agent has to change again (Previous Agent did not change it).
I phone months afterwards as I see no debit order going off from CellC & have to change details again (Previous Agent did not change it...again).

Contract is now done (Finances was planned) & now im not able to pay the outstanding amount in full.
Ill pay it off I say.
"No, we want full amount".

Since then CellC has been harassing me with calls and sms's.
Also they put me on the Credit Bereu as a slow payer.

Dear potential Cell C customer.
To highlight: This was Cell C's initial refusal to change my banking details for more than 3 months due to incompetency.
They still did the extra mouse click to list me.

Cell C: I wonder where those promises are that you will fix this everytime I phoned?


0 Votes

Cancel Submit
Wa
Waxitto Aug 23, 2016

This comment was posted by
a verified customer

Verified customer

I signed a contract with Cell C almost two years ago. My contract end in January 2010. For the last 3 months ive been trying to find out why i cant make phone calls, send sms or check my airtime balance. I haven't received any airtime since the problem started but i keep on paying my account for a service that i have no use of. If this continues i will cancel my debit order with Cell c as why do i have to keep on paying and getting no service. Recently i can also only recieve phone calls from a few numbers.


0 Votes

Cancel Submit
Ol
Olivia Mkhabela Aug 23, 2016

I took a contract with Cell C due to wrong infomation from the staff I got a phone without the feactures I was looking for so within an hours time I took the phone back, and the refused to give me what I was looking for so we concluded on cancelling the contract, I was told to wright a canceliation letter, I did, but afta a few days they told me it cnt be cancelled. So now I'm paying for a phone I don't have. What can I do?


0 Votes

Cancel Submit
Re
Reviewer33689 Aug 23, 2016

This comment was posted by
a verified customer

Verified customer

The current advert being aired using a dog performing sexual acts on a man's keg is disgusting!

It is highly inappropriate for family viewing!

Our kids need to be protected!

Please stop airing such trash!!!


0 Votes

Cancel Submit
Gi
Givemete Aug 23, 2016

This comment was posted by
a verified customer

Verified customer

It's the usual: some lady from Cell C called and offered me yet another contract, which I did not want. In the end I gave in and decided to give the new phone to my maid. Everything was done telephonically and I can really tear my hair out since then! Cell C gave me a free Phonesure insurance the first month and I had to cancell only after the one month was up - which I did. Try to do it. It takes 3 months before my faxes and emails were answered. Next thing I was disconnected after 4 months, for no reason, since my account is paid up by debit order. Then off I go to 'register' the phone. The guys at Cell C Menlyn are useless. Don't know what the fault can be and of no concern to them. Customer 'Services' [via telephone] cannot tell me either. Takes me some time to register because the guy is taking his time to type a few info... Now I'm registered, no connection. Next day back to Cell C. NOW they find it's my SIM card [which I told them was the problem from the start!] and I [note: I] have to pay for a SIM swop @ R135. NEVER again. Vodacom gives me NO problems. Joke is, my maid told me afterwards Cell C is known for their bad services. I thought I was doing her a favour.


0 Votes

Cancel Submit
De
DEkorman Aug 22, 2016

This comment was posted by
a verified customer

Verified customer

I receive phonecalls on DAILY basis from CELL C where they tell me I have 'Qualified' for a free cellphone in an attempt to lure me into buying a contract from them. This is starting to disrupt my daily life. The calls come from an unknown number and every time i asked to be removed from their mailing list I just get more and more calls.

PLEASE REMOVE ME FROM YOUR LIST!!! I am an MTN customer, I have a contract with them for the next year and a half and I have NO intention of ever changing to CELL C.


0 Votes

Cancel Submit
Na
Natasja Bruton (Wilson) Aug 08, 2016

I have been using Cell C for many years now and have now moved over to a contract with them. Much to my disappointment. Every month i have to phone in and speak to their un-trained call centre staff to have my lines activated again. (and this happens after they have confirmed that they have received payment) Then after 2 weeks of usage they cut my lines again. I have the proof of my payments that as gone off by debit order and then they want to tell me that i have not paid. The call centre staff never know what they are doing and forced me to ask to speak to a supervisor, which also could'nt help. The one week their system display that they have received payment and next week it is compleatly the opposite story. I AM HIGHLY DISGUSTED IN THE POOR SERVICE AND ARE CONSIDERING TO CLOSE MY ACCOUNT.


0 Votes

Cancel Submit
Ma
Marius J Mountjoy Aug 08, 2016

This comment was posted by
a verified customer

Verified customer

Still waiting to get an answer---11 Dec 2012


0 Votes

Cancel Submit
Ma
Marius J Mountjoy Aug 08, 2016

This comment was posted by
a verified customer

Verified customer

I paid an amount of R12700, 00 into my Cell C account instead of my house rental account on the 1 st Dec 2012 (EFT). On the same day I reported the matter to Cell C. From there, I have been phoning them on 084 140 on a daily base, sometimes holding on for more than a half an hour. The person would read back when I reported, what the problem is, then ask me to hold. I would than be told that the team-leader will phone me back...this NEVER happens...just the following day I would phone back again and be told the same story.I have sent proof of my payment twice already, by e mail Cell C would acknowledge receiving the proof...just for me to phone back and follow up again and again...at the end of each call, I would be asked to please hold on and then be asked if I received good service...NO NO NO!!!


0 Votes

Cancel Submit
Mp
Mpho Molefe Jul 28, 2016

This comment was posted by
a verified customer

Verified customer

On the 28th Oct 2011 my phone was blocked from receiving calls, making calls and sending sms. I called Cell C customer service and my phone was fixed after two days with no explanation. I lost R1200.00 as it was on my my wedding on the 29/10/2011 (Limpopo). I got a sms that confirming that my phone was fixed two day after. On the 8th i phone to complaint and was sent an ref no [protected] around 16h25. Today 16/11/2011 the same thing happened and I phone but could not be assisted and told to do a sim swap at my cost. I mentioned that Cell C cost me R1200.00 and spoil my wedding trip as people could not reach me for directions and now they want me to do a sim swap at cost. Another thing that i was informed by Cell C agent that my sim card was on hotline but i do not understand why as i am paying via debit order and my account was up to date. I am very frustrated with the service i am getting from Cell C. I wish that I could close my account an try another service provider as they could not even divert my calls to another Cell C number i own just to give people directions. I HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE Cell C can't wait for my service to expire.
Add a new Cell C Report Inappropriate report?
SUPPLIER'S RESPONSE Cell C Time and Date 10:11:05 | Thu 17 Nov 11
Hello sandile0,

Thank you for bringing this matter to our attention.

Please note that Sipho will be in contact with you shortly to address all your concerns.

Regards,
Cell C|LM

Till now i am still waiting [protected]


0 Votes

Cancel Submit
Sh
Sherloc Jul 28, 2016

This comment was posted by
a verified customer

Verified customer

About a month ago i had a cell c representative call me and practically force me to taking a contract and then 30mins later i changed my mind on the same day and apparently was then cancelled. A week later the phone gets delivered i then send the courier back saying i cancelled the contract and then a couple of days later notice the funds being deducted from my account. A month has passed and still no refund and i have been speaking to so many people at the call centre and all which is said is 7 to 14 working days and it has been a month...Finally today i have been told from today it will be 7 to 14 days...oh will just have to see as the people at that call centre dont seem to know what they are doing ...


0 Votes

Cancel Submit
Kh
khorten Jul 28, 2016

no internet so phoned Cell C direct with whom I have a contract and spoke to Smangele who 'sold' me a contract. Knowing Im in the mountains and reception is poor I asked for free standing modem and price - was told it was about R300-R400 - also was advised to wait to see if sim card would fit my Telkom router. Sim card arrived did not fit so drove 70km to cell c shop to learn that free standing modem costs R1399. I was forced to buy a stick as had no option. Came home to find that stick is not strong enough to open up email. Stick cost me on special R599. I then demanded refund from Cell C for the stick and also do not want to be debited for the internet contract of R189 per month. I was given a complaint no. [protected] on 14th 2 days after I submitted my complaint. Cell C has everything recorded so of course the lies would be picked up. I must say I have dealt with 2 wonderful people namely Elizabeth Ndima and Dam Dlamini who are doing everything in their power to help me. Yet nothing has happened. Cell C is totally unco-operative and ignoring me, knowing that they are in the wrong. The mere fact that each time I have complained or phoned over the same issue, I have been given a different reference no. each time. This is beyond ludicrous already


0 Votes

Cancel Submit
Ci
CINDY.GERBER Jul 28, 2016

Good Day

I have two contacts with cell c, and there is always problems with them. In the first place my contract are top up m contracts and not open lines. For one or other reason I sometimes get billed exstra. I have paid my account on 29 December 2013 R370.00 for both contracts and on the 08 Jan 2014 the deactivated my lines. In November 2013 the claimed I am in areas with 94.00 that was not true as I paid the full amount every month. I was told I have to pay this or my lines will not be activated. I never receive a statement from them but a top up should not be billed exstra but it happened. I have received a sms on 29 Jan 2014 stating I am in areas with a 104.00 again but my full correct amount was paid 29-12-2013. Whether you pay or not cell c deactivate your lines and then they say O we sorry there was a hick up in the accounts department but this happens every month. The staff does not know what customer service is, it is the poorest service I ever came across. I had it with cell c and are so tiered of the same problems every month although I always pay my accounts. I want to cancel my contract with cell c as I can not see why I must always pay exstra on top up and my queries never get solved. Please help this is really a big problem.

Regards

Cindy


0 Votes

Cancel Submit
Ne
Neil Gain Jul 28, 2016

I’d like to log a complaint against Cell C V&A Waterfront.

I was hoping you can guide me on how to proceed legally with this matter.

I’ve tried to resolving this with Cell C but have been confronted with all the wrong answers by the store managers and call centre agents.

On the 6 of May 2011 I took out a cell phone contract with Cell C. Within the 4 months up until now the handset has broken 3 times. Firstly software, then not able to charge, then software again.
I returned it each time to the store on my own expense, costing me +- R60 per trip including parking fee. They then told me they would issue me with a new handset equivalent to the one I originally purchased. Eventually I was then issued with another handset which was not the same spec as my original one which I purchased.
When I got to the store to collect it I found that it was not in the original packaging but in a brown box, Nobody from Cell C has consulted me in this regard and asked me if I would accept a handset which differs to the one originally purchased. I was told by the store manager that they do not sell the handset but the service meaning the airtime and network, so they can’t do anything about the handset. They need to get feedback from the manufacturer.
I asked for them to cancel the contract and reimburse me for loses and for previous month instalments. Further to that I was also informed that if I do cancel the contract based on me saying that I got a poor service I would be liable for the remaining 20 months on the contract. I then asked them about the new consumer act which protects the customer in terms of inferior or damaged goods. To which the store manager replied that this does not apply to cell phone contracts. According to the NCPA it staes that a customer has the right opt for Replacement / repair or refund. I was told this does not apply. It is 4 months later and I’m still without a phone paid all my instalments on time. I probably had the phone for only a month and a half, every time the phone breaks.

What do I do mam.

I’m loosing patients. If I decide to stop all debit orders they will blacklist me.

I trust you will revert back to be.

Thanks
Kind Regards

Neil Gain


0 Votes

Cancel Submit
Ne
NetOne International's victim Jul 28, 2016

This comment was posted by
a verified customer

Verified customer

I have similar problems with NetOne international. Even after I closed the account, they have been sending the bills with $10 late fees + $7 for taxes every month. When I closed the account their payment was $10, that came from previous month's late fee. I paid every month, but I was not ready for paying theri bogus late fee and now it is accumulated to $140 ($10 late fee + %7 for taxes + $0.99 for invoice printing fee), even 7 months after closed the account. They are cheating people. I never asked them to send hard copies to my home for filling my trash can. I am supporting Green Environament and paperless bills.

I have been bothered by their agents from Kochi, Kerala, India for switch over my account from Startec to NetOne. I had been with star tec more than 8 years and never had any problem with them. But NetOne international told me that they will credit $200 into account after switched to their service. But they never credit it and also bothered me a lot by now. I have been with another company for the last 7 months with the same phone number and I am paying taxes to them. I don't understand why NetOne charging taxes to the same number that I have been using with another company.

From my expreince, I am saying NetOne international is a cheating company.


0 Votes

Cancel Submit
Ho
Hoffman Jul 28, 2016

This comment was posted by
a verified customer

Verified customer

I see there are a lot of people (like me) that want cell-c to stop their cold calling. Someone in a previous complaint, complained about the fact that cell-c phones her continuously to offer her contracts and services. I quote the representative from Cell-C that replied to her complaint: 'We would like to assure you that this is not the norm at Cell C, nor is it the level of service that we aspire to provide. ' This is nonsense! They are phoning (pestering) all of us! Where do you get our details from? You phone me on my cell, you phone my husband on his cell, you phone my colleagues at work, you try and phone people who have left our company years ago. All the time!!


0 Votes

Cancel Submit
Ni
Nikki Savage Jul 28, 2016

I have had a terrible time with Cell C and trying to get an answer from them. There service is shocking to say the least. We have no Network coverage at our house and the stupid thing is, , is that Cell C claim to have coverage countrywide, even in the bush, but guess what, we dont live in the bush!!!
I had it with them!!! A technician was supposed to be sent to my home within 24 to 48 hours of the telling them the problem, and I AM STILL WAITING A MONTH LATER...!!!
I want my contracts cancelled, because what is the point of paying for a service that I cannot simply use...???!!!

Cell C is NOT WHAT THEY CLAIM THEMSELVES TO BE!!!
Very, VERY dissappointed!!


0 Votes

Cancel Submit
Gi
Gicarnasse Jul 28, 2016

This comment was posted by
a verified customer

Verified customer

CellC Connect has a 1 month free delivery insurance for a cell phone being delivered upon upgrading or renewal of a contract. CellC Connect requires this insurance for their own purposesprotection during the delivery period by their appointed courier UTI. It is strange, then, that it is the responsibility of the clientrecipient of the cellphone to cancel an insurance policy, at own expense, heshe did not require nor request.

During the initial upgrade renewal phone conversation, I clearly said that I do not require phone insurance, yet a policy has now been issued by Phonesured. I wonder how many other thousands of upgrading customers have been irritated by this totally illogical and backward business practice, and how many unwilling customers have been bagged by Phonesure.


0 Votes

Cancel Submit
Ja
Jason Cabrione Jul 28, 2016

I've had great experiences with Cell C regarding replacement of a stolen phone. You just visit one of the showroom stores.


0 Votes

Cancel Submit
Le
Letlhogonolo Jul 28, 2016

This comment was posted by
a verified customer

Verified customer

I have 3 contracts with Cell C, I stopped receiving statements by mail and I didn't know what was my balance. I called the 140 call centre many times and I didn't get assistance up until I sent emails to get updates on my accounts and I didn't receive the required response from Cell C. I asked for my balance and I got something else from the email proving it was not correctly read and responded too. I wanted to upgrade and I was told I have outstanding amounts and when I asked how much I owe I get no response. basically I am so disappointed with the response from Cell C as I can't continue with the upgrades on all my contracts. the only proof I have of my efforts is the emails otherwise there was no way I could prove that I made contact with Cell C.


0 Votes

Cancel Submit
Do
Dottie van heerden Jul 28, 2016

This is my 2nd complaint : I gave my cell phone in for repairs at festive Mall Cell C shop in Kempton Park on the 18 th April after 3 weeks I went to the shop to find out about my phone and cab you believe it my cell was in the shop a few day's already... NO ONE let me know ... but who I am now to let me know that my phone is fixed and I can come and collect it... I took my phone and went home what a nightmare my phone was in a worst state that it was before I gave it in to be repaired... I contacted cell C and the shop ... what a joke with no response from either of them it was all Cell C in Midrand because they was supose to fixed it... I put a LOTE of complaints on HELLO PETER, GET CLOSURE and the ONBUTS MAN... before I got any reaction from Cell C ... they just sent emails to confirm they got my complaint and they will contact me on so and so date BELIEVE MENO ONE CONTACTED ME... I put more complaints on HELLP PETER GET CLOSURE AND THE ONBUTS MAN, and a BLANCHE contacted me after days with the excuse that she only now heard about my complaint and it was not brought under her attention I was so stupid to believe her, she ask me to take the cell phone back to the shop with the imay nr, and they must send it back to te repair centrum for BLANCHE 's attent5ion, she ask me to email her the customer form with the imay nr also for her attention AND I DID emailed IT ON THE SAME DAY FOR HER attention... AND i DID NOT HEARD FROM HER AGAIN... Customer service phoned me last week at work to ask me about rtheir service or something I was so cross I told the lady agent what i think of cell c and she put the phone down in my ears what service that is ?????????b I phoned Cell C back I told the agent my complete story with all my bad luck and all and I whant to find out about my phone AND the agent said he will find out and give me a call back... haha... not long it was him he nicely told me that cell c feel sorry about my lost and that cell c will replace my grandson's phone and will send it by courier to my work THEN TOLD ME THAT MY CELL PHONE WAS already DELIVERED AND RECIEVED BY ME a while ago... I am so sick of cell c and the tricks, the lies the service and all of them... I stoped my bank for any payments to Cell C... you will not get any cent from me again... gho I will tell all my workers, my clients, my friens, my famuily and every one that will listen abou Cell C... and how they take money from your account for a cellphone that they took from me 3 months ago... YOU ALL CAN GO TO HELL >...I will not take any responsibility for thongs that I will say to any of you who dare to phone me NOW after all my complaints you did nothing you - you did not response to any of my complaints... and I will go on complaining where ever i can, I will go to the media aswell... You SUCK !!! just cancell the contract that i still got with Cell c and refund my money... i will save up to buy my grandson his blackberry since I dropped it and I will go to another Cellphone dealer LIKE VODACOM OR MTN to help me with a new phone ... you cost me I lot of money from the 18th April... I lend my grandsons phone and out of frustration yowards Cell c I dropped it from the first floor, after a while without a phone I rented one for R10 per day BLANCHE from Cell C send me an email and told me there is NO CELL PHONES THAT I CAN BORROW ... JUST BECAUSE YOU CANT GIVE BACK MY PHONE ...YOU WAS JUST SUPPOSE TO FIXED IT NOT KEEP IT... t


0 Votes

Cancel Submit
Ma
matsmor Jul 28, 2016

This comment was posted by
a verified customer

Verified customer

After my phone was stolen i have been trying to successfully blacklist, report & claim ccover with cellc. They start out by telling me i had to do the blacklisting in store (a lie) faxed it to the wrong pre programmed no (something that head office is aware happens) & then tell me to be patient for 2 weeks before realising they had stuffed up. Then after filing the claim (eventually as the fax would not go through and having to stand on my head to get an email address) I get no response - my enquiry is 'escalated' by everyone at Cell C but to no avail. Finally i get a call (that does not show on my phone nor do i get a msg of the voicemail) to call them - it turns out that they now want the affidavids - something that i have asked about and was told they get directly - 34 days of being shunted from person to person, of being 'escalated', of being promised calls that never happen and still being given the wrong information at every turn - why is this not a simple streamlined process - instead the least traumatic, emotionally unsettling &infuriating part of this experience was waking up realising i had been robbed & that person had stood over me while i slept & taken the phone from my pillow


0 Votes

Cancel Submit
Ja
Jan Adriaan Greeff Jul 28, 2016

This comment was posted by
a verified customer

Verified customer

I also had only bad service from cell C


-1 Votes

Cancel Submit
Ja
Jan Adriaan Greeff Jul 28, 2016

This comment was posted by
a verified customer

Verified customer

also had problems with cell C


0 Votes

Cancel Submit
Wo
worst service eva Jul 28, 2016

This comment was posted by
a verified customer

Verified customer

applied for galaxy notebook package for R539 on monday 3/06/13, went into the store to make application and it was approved and the notebook was ordered, was told i will be called to fetch it. on thursday 6/6/13 i was called by the sales consultant to fetch and sign documents, on arrival she advised me on choosing my last 4 numbers and proceeded to activate the service, after 30 minutes she said she could not help me because the system was suddenly showing error and she further tried but could not help .she said it is now declined.i left feeling the worst because my hopes were up as this contract had been approved!!!


0 Votes

Cancel Submit
So
Someone8arno Jul 28, 2016

Cell C's service is completely useless. On Friday 11th Jan 2013 i wanted to inquire about my new cell c contract delivery... after spending my last R50 of airtime trying to get an answer out of the one call agent my line was dropped and with no surprise i did not recieve a call back.

after that i tried to use the alternative options to contact cell c(sms, email and the website function called "write to us") NOTHING!!!
No reply of any sort except for the automated email responce from their system.

this morning i recieved my package and imediatly tried to activate my new cell c account by calling the 084145 number.
THE RESULT: 5 calls toa the call center to the activate your account department, a total of 36 minutes later and another R50 of airtime down the drain... NO ANSWER AT ALL.

BUT, when you call the same number and choose the sales option(new account, upgrade account, specials) you will get an answer everytime within 10 seconds.

I tried to explain my problem to one of the sales consultants but they refuse to help me in anyway except if i would like to upgrade my account... they also just kept on repeating the number that i just called... Added to that when i expressed my frustration to one of the call center monkeys i was laughed at just because i spoke out in anger.

i am disgusted with their complete lack of any kind of service.
i regret taking out this contract and i will find a way to get this ### off my back. because they will not compensate for any loss or expence that you underwent in this process... the only reply i got when i posted on facebook was that they are very sorry about my bad experience and i should give them my details so that they can get someone to contact me...


0 Votes

Cancel Submit
Pa
Paratame Jul 14, 2016

This comment was posted by
a verified customer

Verified customer

Once again Cell-C takes the cake for being the worse Telecommunications industry in Cape Town. With regards to my previous complaint, i was told that instead of being debited with R145.00 at the end of the month i would only be debited with R30.00. And heaven behold, i was debited with R145.00 as i knew would occur. Onkopontse you obviously think that i have forgotten what you said. i have the date, time of call and your name, which is all i need now.

I have contacted my close friend who just happens to be one of the publishers for the cape argus and he is awaiting my juicy story. Lying to customers to get rid of them has only gotten you in a even more messed up situation as what you were previously in. I have recieved no call about my previous complaint that i was debited with R145.00 so i've decided to take it further. Also you will be recieving a call as well as documentation from my company cancelling our contracts with you guys. Yes on average my company's bills comes to well over R100 000 so consider MTN the new lucky subscribers.


0 Votes

Cancel Submit
Be
Benni Jun 03, 2016

Yes Like the everybody here I am more than angry!!!Cell is not truthful in their dealings thats a fact, from attending to complaints to service provision, utter chaos!I have been billed, rather am still being billed outrageous amounts on my casual chat 100 contract, since this month began(01-12-2010)i havent used my sim card and when checking my bill on their flimsy site-its wriiten I owe R230!for what?my contract stipulates I`ll be paying R100 every month (so say their deceitful adverts as well)..I honestly hope and pray that cell c gets liqudated pronto/if not investigated !Cell c is ruining people`s lifes!Somebody anybody please put an end to this madness and smooth criminals!


0 Votes

Cancel Submit

Comment Guidelines

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved Cell C — legal department

More Cell C Complaints & Reviews

Responses

Post your comment

IN THE NEWS

The complaint has been investigated andresolved to the customer's satisfactionResolved Cell C — legal department

More Cell C Complaints & Reviews

Responses