Telecommunications Cell C Customer Service legal department

[Resolved] Cell C — legal department

J JCK9603 Review updated: Sep 16, 2019

I ran a credit check on myself about a week ago. Turns out that I have been blacklisted by Cell C on an account that has been indeed settled in full on 18 August 2010. I still have a copy of my proof of settlement (and also confirmed this again with Select Online). I have been trying to get 8n tough with the legal department of Cell C for almost 48 hours now.. ...nobody answers the phones. I have left numerous messages with operators etc. Everybody just tells me that the leagl department will phone me back...NO results.

All I want to do is clear my name. I am stronly considdering leagl procedings against Cell C for wrongfully blacklisting me.

Cell C's response · Jan 04, 2017

Hi JCK9603, please forward your Cell C + contact number and query to [email protected] co. za. We would like to assist. ^NS
Cell C's response · Sep 13, 2017

Hi [email protected]

Thank you posting to Cell C.

We apologize for the inconvenience caused.

Please email us your Cell C number + alternative contact details to [email protected]

We will assist.

^NS
Cell C's response · Sep 16, 2019

Hi Alish

Thank you for making contact with Cell C.

Kindly email your ID/ Cell C number in question to [email protected] and we'll look into this matter.

^PN

Resolution Statement

Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

Read 165 comments

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Ri
Risha Sookrim Sep 20, 2007

We have 2 cell contracts with cell c and have been customers with them for maybe 5 years. Cell c never ever responds to a complaint in 24 hours and if they promise it will be dealt with in 48hours, you can be assured that 2weeks later it has not been dealt with.

We gave cell c 2 months notice to not renew 1 of our contracts that were going to be due for renewal. After maybe 5 e-mails and 5 calls they finally said that it would be done.

when the time for this contract to be canceled came, it was not canceled.

Were we were going to use airtime till we opened a new contract with a different network, we could not do so since this current contract was still in operation. After contacting cell c everyday via e-mail or their customer care no. there was not any improvement.

The phone was used and since we were unable to put airtime on it, there were charges incurred.
I spoke to cell c and they finally agreed to a credit.

Now they want to credit me with R76.00 when the bill for this account is R500.00.
Had cell c done their job, we would have opened another contract then and there would be no extra charges. I do not accept that I need to pay this bill since we gave them adequate time to cancel, being 2 months notice and they did not. We complied with the rule set out to us by cell c.

we would have opened another contract as planned as soon as this 1 was canceled.
in the mean time we were planning to use airtime on the same no. as it would be prepaid till the new contract was active.

This is their problem and now i have a contract with vodacom which is going well.
I do not need to pay a bill which should not have been existing had cell c done their work.
Their customer service is pathetic as they will reply to your e-mail only once you have sent maybe 6 e-mails to them. This is pathetic.

Please can I have some feedback because I am now fed up with their incompetence.
Thank you,
Risha

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Fr
Francis Coertse Jan 28, 2008

Cell C contacted me during Nov 07, stating that my contract will expire on 17 Jan 08, and I may upgrade to a better package soon. I decided to cancell that existing contract, and switch that specific number over to prepaid. AS I had to give one months notice, I sent an email on 26 November 2007, stating that my current contract be switched over to prepaid at the end of the contract date. I specifically spelled out that the number should NOT BE CLOSED. I even bolded the text.

Merrily I went along till the 17th of Jan 08. My phone was completely cut off and unavailable. I contacted Cell C on 17 Jan 08 to lodge a complaint. Customer Service assured me that this problem will be fixed between 24 and 48 hours. They also stated that they will call me back on alternate number as soon as I was "online" again. I was prepared to wait, even if it was a Cell C mistake. Did they not even READ my letter???

On Saturday, 19 Jan 08, I again phoned the customer service (the 140 number), as the problem was still not fixed, and its been 48 hours already. The person that helped me stated that he will log a complaint, and even gave me a query number to quote for future reference. Again, he stated to wait 48 hours for the problem to be resolved.

On Monday, 21 Jan 08, I again phoned the customer service and spoke to Nomfundu. I was getting hot around the collar already when she told me that I only logged a call on the 19th, and as they do not work over weekends, the 48 hour waiting period actually starts today. I explained to her that I already logged the call on the 17th, which was a Thursday, but she stated that nobody logged the query. She can only see the query that I did on the 19th. In other words, the person that assisted me on the 17th (first complaint) did not even log the call into the system. A note on my account was only made stating "customer stated that number should be switched to prepaid". I said to Nomfundu that this was unacceptable and I want to speak to a supervisor. She stated that I must hold on, and on her return, she stated that the supervisor is unavailable at present, but stated that I should remail my cancellation letter with the prepaid request details. This I did immediately.

On Tuesday, 22 Jan 08 I logged the 4th complaint. The person that attended to my call said that he understand my problem, but the customer service is experiencing a high amount of calls, and the only thing I can do is wait another 48 hours. No matter how much I nagged and [censor]ed, he repeatedly stated that no supervisors are available and that I must only wait. At least until Thursday, the 24th.

On Friday, 25 Jan 08, I logged my 5th complaint. Lucky was the lucky attendant that answered my call. I AGAIN explained my request. Lucky stated that they never received the emails that I sent, not the one from 26 Nov 08, neither the one of 21 Jan 08. I said that it is impossible, as that letter stated that I want to cancel my contract AS WELL AS switch over to prepaid. The cancellation part they did, but not the rest!!! How could they NOT have received my letter then? He asked me to hold, and when he came back, said that he made a mistake, they did receive my letter. He also stated that the number they canceled cannot be switched over to prepaid, as that number was now closed by Cell C and cannot be 're-opened' again. After again explaining that Cell C made a mistake, and that was my initial request, he stated that I must hold, as he wants to confirm with his supervisor. Lucky then said that I need to wait 48 hours for the problem to be resolved. I asked to speak to the supervior myself, and Lucky told me that he/she is unavailable and not in office at the moment. (Although he JUST spoke to the supervisor himself!!!). I prompted Lucky to give me another number where I may lodge a complaint about the bad customer service. He stated that the only number available is the 140 one. I said thats not acceptable, as the 140 people do not do their job! He stated that I may log a complain at the 140 number. This was going in circles. I asked Lucky that he should tell me now what to do, as I do not know anymore. He said that I should wait 48 hours...

Today, the 29th Jan 08, I will phone Customer service again, to logg the same complaint for the 6th time. After 10 X 48 hours' wait.

I am a Cell C client for about 6 years now. If this is how they treat Customers, I will never EVER deal with them again. And will also spread the word that none of my friends and family should choose them as service provider.

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Pe
Peter Davey May 06, 2008

Dear Cell C

I am only contactable via email. Yesterday i spoke to a director and he said that someone will email me in a hour.

Nothing yet.
My issue: Cellphone Insurance

Please help

Your cunstomer
PeterD

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Pe
Peter Davey May 06, 2008

please can someone form the insurance contact me via email
a.s.a.p.

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Wi
Will Sep 26, 2008

This is terrible... I went to a Cell C shop a week ago to upgrade my contract.. I upgraded to the Nokia N81 and paid them the money and they said that they dont have any of the phones in stock. They said it will come on wednesday but it didnt...they've said lies like only one phone came and then it ddnt come.. What the flip! They a cell phone shop with no cell phones!! So anyway..now I have to wait another week...how frustrating because I really want this phone..

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Bo
Boitumelo Oct 29, 2008

I agree with you there Cellc is the worsed service provider i know, their callcenter stuff are stupid an ill mannered, I bought a Nokia 6110 navigators about months ago via cellc direct and since I received the phone its been problematic. A week after using the phone it went off and didn’t want to come on again, I took it to the cellc outlet in west gate and my phone was only fixed for a week, I took it back again on the 25/09/2008 as my phone was now flickering and not coming on. I got my phone again yesterday and it is still doing the same thing.

I then call the 140 customer care line and got through to a gentleman by the name of Neo who after I explained my issue he disconnected the line. I then called again on the same number and spoke to Emmanuel who was so understanding and helpfull, after I told him what my issue was he advised me to call in today(29/10/2008) and asked to be transferred to the sales team as my phone is faulty.

I called cellc today and got the worsed service ever, when I was finally transferred to the follow up team I spoke to a rudy lady named Lerato who was down right rude and cocky then asked to speak to her Team Leader and she put me on hold for 10minutes before coming back to tell me that her Team Leader was in a meeting.Lerato gave me a don’t care attitude.
I will never recomend any one to go to cellc, their service sucks big time.

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Sa
Sanoshen Nov 04, 2008

Over the past 3 odd months, I was promised by 3 different cell c agents that I will get my new handset on a particular date, all of which were false promises. As at 04-11 I have still not received my phone even though Cell C has been promoting the handset on it monthly dealsheet since Early July. They offering a handset but don't have stock. Now I get told to choose another handset. When I asked that I receive another handset, and the payin be waived, in the spirit of customer satisfaction and the taking into consideration the over 3 months delay caused by Cell C, my request was rejected. Now I seem to be just getting ignored, "no stock so just wait". It is extremely difficult or impossible to get a request escalated.
Why must I choose another handset now, when I could have done that 3 months ago if I were just given the correct information. Who "pays" for the time that I have lost.
Sadly, my experience with Cell C has been extremely disappointing, and to think I have 4 contracts with them. What ever happen to customer satisfaction? In my opinion, it is something that Cell C needs to work on.

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Th
Thulani Hlophe May 18, 2009

i was offered a contract cllphone by cell c which happened over the line and everything was done, the phone was delivered but i was not at home and i asked my roommate to sign for it on my behalf in which cell c agreed.I told him to open it and see if it's working and he did but when i got home and seeing the phone i did not like but now theybwon't allow me to take it back, i've never used the phone and the sim card is still sealed.
The biggest problem is that i called them a number of times and they promised to come back to me with an answer but they haven't and it's been a month already, when i call them now i stay on the line for half an hour without anybody taking my call.

I don't want to cancel the contract, i just want to change it and get the handset i'm going to be happy with.

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Mo
montesco Jul 07, 2009

MIna its been over a year now & im still waiting 4 mine

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Br
Briansmith6911 Sep 02, 2009

I have requested cell c to remove my contact details from their database 3 times now. Every time I get the same lame response "We extend our sincere apologies for the inconvenience and frustration this matter has caused you. We would like to assure you that this is not the norm at Cell C, nor is it the level of service that we aspire to provide.

We can now confirm that an urgent instruction has been sent to all our Sales Channels to remove your details from their data-base. Please note that this process takes about 4weeks max.

Regards,
Nothando
[email protected]"

The calls stop for a few days but then start again, sometimes I get 3 or 4 calls a day. LEAVE ME ALONE. I DO NOT WANT YOUR CONTRACTS, SERVICES AR ANYTHING TO DO WITH CELL C. I am and will remain a very satisfied Vodacom customer. Get your act together and remove me from your database.

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De
debbiecoetzee Jan 14, 2010

I received horrible treatment from the cell c call centre. Did an upgrade on my contract through the call centre. They would courier the phone to me within 3 days. 7 days later the phone was eventually send to the courier company. BUT THEY GAVE A WRONG ADDRESS!!! so which means the couries could not deliver the phone and was send back into the enquire section. WHEN WILL THE SERVICE EVER IMPROVE. After several complaints to Cell C they simply ignore me. THEY HAVE NO CUSTOMER RELATIONS SKILL AND I WOULD NOT ADVISE ANYONE TO USE THEM.

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Na
naajia Feb 08, 2010

I DID AN UPGRADE WITH CELL C ON THE 01/02/2010 AND WAS PROMISED MY PHONE ON THE 08/02/2010.I THEN CALLED ON THE 04/02/2010 TO FIND OUT IF EVRYTHING WAS OK AND ONLY THEN DID A CONSULTANT NOTIFY ME THAT THE PHONE I HAD REQUESTED WAS OUT OF STOCK.(NOTE FOUR DAYS LATER ONLY AFTER I CALLED THEM).I THEN SELECTED ANOTHER PHONE (NOKIA 5800) AND WAS PROMISED IT ON THE 08/02/2010.WHEN I CALLED TODAY THEY NOW SAY THAT THEY ARE UNSURE AS TO WHEN I WILL RECEIVE MY PHONE .PLEASE HELP ME IN GETTING MY PHONE.

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As
ashleighet May 04, 2010

i applied for a contract on april 26th and i still have no response, every time i call they tell me that they don’t have my application on the system!!! i have spoken to numerous amounts of people from a number of departments, Teboho, Lebo Happy, Lesage. i am getting fed up. All i want is my phone to be delivered and set up. Why don’t the staff there know what is going on. There is a link missing in there communication chain! Will someone please call me with a follow up and i want this sorted out today please!!! Now i am not wasting my time anymore. i already have an existing contract with you and i will go to Vodacom, i have never had a problem with them before i changed to you. They people dealt with are rude and have no clue what they are doing!!! i was finally told that my order would be sent and i will receive me phone in 3 to 7 workings days. i have no trust that this will happen. Prove me wrong and i think about keeping my 3 contracts with you.
i am so fed up with your service i could scream. first my internet is not working and with fail has not been fixed by cell c then this, i don't have all day to sit and talk to people that have no clue what they are doing!!! i expect my phone by me on Monday. i wanted to speak to a director and was told that he does not talk to the public? Well perhaps the newspapers will speak to him. i am at the end of my tithers here!

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Th
the big e May 10, 2010

Its now almost 2months that i took my cellphone to Cell C and its still not back. I am paying Cell C but the service they provide to their customers is bad.Every time i phone the repair center they just tell me they are waiting for HTC. If we all had to wait for this to be done nothing would get done. Every time i post something here Godfrey replies with a response and promises to phone back but never does. If people did their jobs at Cell C and followed up on issues you would not have so many unhappy customers. Your service is getting worse and worse everyday. I regret ever doing business with Cell C they are the worst. If they cant fix my phone, replace it or cancel my contract whatever that suits them but don't keep on making me pay for something i don't have. I have even spoken to the supervisor at the repair center who sounded half asleep when i spoke to him, he just told me my phone is with HTC. I had to tell him what to do and escalate the matter further . I will make sure this gets to the Cell C management to take note of their incompetent stuff.

Utterly Disgusted
Evans

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Ad
Adele001 May 26, 2010

I took my brand new Nokia E63 in to the Cellc shop to have it fixed after something fused and i was unable to see anything on the screen. They fixed it for me and i had to pay in R500 to collect my phone (it was still under warranty) 3 days after the collection it gave the same problem and it was still under the warranty as they just fixed it 3 days ago i took it back and they told me i can just aswell through away the cellphone it is no use fixing it. Being naive and not knowing anything of cellphones i believed them untill i spoke to another guy working at a cellphone repair shop and he told me I will be able to get the phone fixed he fixed it for me and it is still working... So how well trained is the staff at CellC or are they just out there to rip the clients off who is not up to date with the cellphone repairs?? It actually makes me so angry to think that i was going to leave my cellphone with them thinking it could not be repaired again and they could have fixed it at no cost to them and sold it or just keep it for themselfs..

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Mo
Moyagabo Joseph Jul 27, 2010

Cell C has been putmy name on a bad credit record, while i wasnt awere abuot it then early this year i was applied for a flat then bank told me that i didnt qualified cuz my name is on bad record while i have terminated the contract on 2008 during the end of the last month of the contract and it was paid up.then i sent an e-mail to them and they told me that they recognised that but still not claering my name on credit records so we were had an agreement for the contract of 2 years.And since they said during april that they will give me shut till day i dont if i will be wrong when i took this matter further on cuz they stop to proced with my future plans
The contract terminated on 02/10/2008 and i used [email protected] and confirmed with Abrena Nong on the 20 April 2010by 10:55 am she checked and see that information that i have spoked about it!
My id no: 821202 60610 88

Looking forward to hear from you

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Ro
roe343 Aug 15, 2010

My Sony Ericson C902 keypad came loose – a factory fault. It’s impossible to use the phone like this. I took the phone to a Cell C dealer in Centurion Mall at my earliest convenience on 30-06-2010. My phone is insured. We phoned Cell C after a while enquiring my phone’s repair. According to the consultant on the phone, the fault was not on their system. We went back to our Centurion branch to enquire. After that several consultants phoned, telling us we don't have the phone insured for it does not show on the system; however it’s very clear in our contract and on all monthly bills. Finally after a few more weeks another consulted phoned stating they have updated their side to include our insurance and that my phone will be repaired and I’ll soon receive a message stating the date of repair. After that another consultant named Natasha Gopi contacted us asking to complete an incident form. We completed it &sent it. After this we never heard of any of the consultants again. We have been phoning regularly and sending emails to her, unfortunately no formal response. I regret taking out a Cell C contract, where I've had bad service, bad response and you pay for what you don't get.
Mobile no: 0842221016
Account no: 01093251

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As
Asmankove Aug 23, 2010

A 3 or 4 months ago my husband upgraded his contract and got a new phone. 6 weeks ago this phone stopped charging and we took it back to Cape Gate Centre (where it was purchased) for them to repair it. They informed us it would take 4-6 weeks to repair which we patiently waited for. After 5 weeks we were informed the phone was fixed and ready to be collected. We collected the phone and were assured it was repaired. We took it home and put it on charge as the battery was flat. Once again the phone was still NOT charging!!! We took it back to Cell C Cape Gate and they said they have to send it away again and will take 4-6 weeks!!! If the phone just came back from repair after 5 weeks how can it still be broken? No one could answer us as they say they dont know what the repair dep fixes on the phone!!! This is redicilous... Why are we paying the contract fee every month if we dont even have the phone. PLUS they couldnt even give us a loan phone!!!

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Pr
Proline Aug 30, 2010

In July 2009 I recvd a call from Cell C and they offered me a cell phone contract which I accepted.The same month I was debited I called them to enquire why.I was told that I was to call another no.I spoke to another lady that advised me it was an insurance amount & that it would be cancelled going forward and that they would reverse the amount.I thought it was cancelled, I was debited again now they have changed their description to email account on my bank statement.

I am so sick of these people because I spoke to them and I was advised it was cancelled now if I go to my bank to put a stop order I'll be charged extra for that.In this life time I can't even afford to be messed around by Cell like this.I called them again and asked them I want to cancel the contract and the lady I spoke to said she will send me a cancellation form which I have been waiting for ever since.

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Es
Essinzeihh Aug 31, 2010

On 23 June 2009 my husband wrongly paid his cellphone account into the bank account of Cell C instead of Altech Autopage. We have sent e-mails, made telephone calls, sent faxes - too many to even keep count of and we still cannot get a refund from Cell C. Now my husband is being handed over by Altech Autopage for his outstanding account! I have a heap of paper with names and numbers of people we have spoken to and my husband even rode all the way to Midrand without any joy. Sometimes we get a name and number and when we phone the next time we are told there is no-one by that name working there! This is past ridiculous - Cell C is quick to take your money but no way, Jose, will they pay you back. We have had more expenses trying to get R816.00 from Cell C that the actual payment of R816.00 itself. Cell C ****s!!! Viva Vodacom!!!

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Ch
Chanker Aug 31, 2010

Today I received a call on my cell phone from a lady who works for Cell C. There was so much background noise that I could not hear her name. This is not the first time that Cell C has called to offer me a free phone - only problem is that this is a lie - it is not a free phone, i is subject to a 24 month contract. Well, I don't need a contract, I have a perfectly good one with MTN and don't see any reason to change. When I told the lady that I was not interested and asked her to please put a big note next to my name that I object to calls of this nature, she promptly put the phone down on me - not a good impression of Cell C. Now even if I was looking to change cell phone providers it would not be to Cell C!

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Be
Bettio Sep 01, 2010

Upon entering the Cell-C store I knew that this would be a pointless exercise. Our Mobile Providers have become monopolies within themselves & as a consumer & a good client u don’t get the answers u want. I have a problem with my phone, not to mention the poor reception I have in the area I live, but my phone always freezes. I am on a business package & spend a lot of money with Cell-C. I asked the service staff at the branch if they could look at my phone & advise me on the way forward. Bluntly I was told, parrot style, that the best they could do is to send it in and I need to wait anything up to 5 weeks for it to be returned. I told them that this is completely unacceptable. Another gentleman joined the conversation and asked the lady, “did you tell him what to do” I was not impressed with this tone. He reconfirmed the process and told me if I didn’t like it I should call the head office, or go on Hello PeterThis I found both comical and extremely strange – was this a dare or just pure ignorance needless to say I just turned around and left. If I could change subscribers today I will. I have another two contracts with Vodacom and the differences in the brands are huge.

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Be
Berkutte Sep 08, 2010

Further to complaint of Fri 11 September, I was contacted by Thuto who had no details of my contract, so not sure how he was intending to resolve the query. He promised to have the original person responding to the initial August complaint contact me no later than Monday 14 Sept. Have still not been contacted by Cell C.Should Cell C refuse to address and resolve this query I will be placing a stop order on my debit order. When someone with the initiative to resolve this query has been able to credit my account for amounts over charged and submit a correct invoice, I will make payment. So far no-one at Cell C has accepted responsiblity for resolving this. Is management even aware of the appalling customer service the very people they employ to resolve queries is delivering??? Needless to say, I will never be entering into a Cell-C contract again.

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Le
Lereope Sep 09, 2010

With regard to my previous complaint I am still waiting for Cell C to get back to me. The Lawyers they have put on my back expects payment by the ned of this month and no-one think to think this is importnat except for me. Instead of providing me with the standard 'thank you for your comments' line call me so we can sort this out. I used to be a Cell C fan and right now I aam not, My brother in law has alwo experienced a similar problem with this company. I cannot belive you are still in business.

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Ch
Chrisna Els Sep 11, 2010

Cell C declaired me dead first without me knowing, but one day i walked in to their stores to upgrade my contract when the lady type in my ID information she looked at me and told me that i am dead on their sistemes. From there Cell C made awhole lot more mistakes but they also put me up at ITC. That i had to find out when i applied for a loan and it was decleind because of Cell C putting me up after i had pay the teir money. I later found out that it is ilegal to declair someone dead whithout a legal deadsertificate from homeaffers and it is also ilegal to put sameone up at ITC without notified them inwritting that they are concidering it. Cell C is trying to sweap all off this under the carpet but i am the one that had all the losse because off all their mistakes. i feel they must at least compensate me for all that they have done to me. but they don't think they have done anything wrong. My name is Chrisna Els And my sel phone number is 0837719684. If any one can help me i will apresiate it because it is slowly destroying my life. I had losses off over R 400 000 because of all the mistakes Cell C has made. My e-mail adress is : [email protected]

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Sa
SAvone Sep 14, 2010

I missed payments for the months of June and July for sim cards 0845306350 and 0844122239. Iwas advised by Barbara at N1 City that my account would be debited on 25th every month. About the 6-9th July I got a message saying my account is in arreas. At the end of august my account was fine and the debit order went off because I didn't get another arreas message. However, I am still being barred from using the airtime I AM PAYING FOR and as a result, I've reached my limit at R625 on the 0845306358 sim card. This month (September) I have apparently been recharged but the amount is not being added to my total (i.e. total airtime balance = R625) which means I am now paying for airtime that doesn't even get credited to my account. I am really sick of dealing with you people. Please sort this out immediately as I do not want the debit order to go off again and then I don't get credited the airtime. Please re-activate my sim cards!

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Wh
Wholler Sep 14, 2010

Why the hell do I have to go all the way to Sandton to have my phone serviced when I stay in Pretoria? If you find it difficult to meet your contractual obligations I do not mind to have the contract terminated. I would rather do business where customers are better appreciated. Should you drag your feet any longer, I would not mind suing you for lost business.

I am so *** off by your shoddy service and I wonder what drove me in the first place to do business with you.

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Ar
Artemen Sep 23, 2010

Not compitant to do a job...My husband before still this year with me standing next to him requesting to put me on as a contact person...I call today to find out some agent was incompatent to do a job...yet again...Needless to say ... the website is so useless you cant even get a statement to load...tried july august september and october. even more...he still shows business chat 700 even though the details have been changed a month ago already...so is he or is he not on business chat 700 cause as far as i know..he requested a downgrade...

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Do
Domrist Sep 28, 2010

On 10 July 2009 I was called by a telesales person from Cell-c by the name of Trevor. He told me that I will only pay R100 for a mobile contract a month for the duration of the contract, of which he was blatantly lying to get a sale from me, i pay more than that. I then had problems with the sim card as I was unable to use until I had to go to one of their shops in the malls (time and money consuming). I then had another problem which still persists as I am unable to use my sim because no mobile can detect it. when I called customer service and spoke to Alexis on 01102009 he assured me that someone will call me back on my Virgin Mobile number between 24 and 48 hrs as I don’t have any other cell-c number to call them with. On 13 October 2009 I called again and I was told by Sibusiso that my query was closed as no one could get hold of me and that I have to reopen the query which I will only be contacted after 24-48 hours. I now have 2 ref numbers of which one is now obsolete. I wonder why I just didn’t get a contract with Virgin Mobile. My advice, stay away from cell-c, period. The (non) service given by cell-c is putrid and needs a lot of work, i wonder who does thier training.

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Su
Sulley Sep 28, 2010

For at least the past four months I have been getting calls, sometimes on a daily basis, that go like this: 'Congratulations, you have been selected by Cell C to receive two free cell phones on the ???100 package for only R.. month'. And my blood pressure instantly skyrockets! I have very politely declined the offer about 20 times, saying that I have a cell phone contract that I am satisfied with. After that, I started asking for my name to be removed from the database, but umpteen more of these calls later, they are still calling me with the same offer. I just got a call from Eugene at SimCell and asked to speak with his supervisor manager. Olivia gave me the story that they purchase data from somewhere as do many other service providers and then obviously pick up info from there and call potential clients. She promised to delete me from their database, but I will still be on *** knows how many other lists. IS CELL C SO DESPERATE FOR CUSTOMERS THAT THEY ARE NOW LITERALLY HARASSING PEOPLE TO USE THEIR NETWORK? I WANT THIS TO STOP IMMEDIATELY - THIS IS A WASTE OF MY TIME AND IS EXTREMELY FRUSTRATING. STOP PHONING ME, I DON'T WANT YOUR PHONES CELL C!

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Ob
Obxaz Sep 28, 2010

My Cell C contract was up for renewal in February 2009. Knowing this, I started informing them that I would not be renewing my contract. I also gave them new banking details, because I closed my old one and told them the payment would not go through on the old banking details. I notified them of this via their call centre with both phone calls and e-mails and later even printing out the emails and faxing them through. Apparently nothing was done about this and I will still billed monthly by Cell C. Now they said that I must first pay the full outstanding amount before they can do anything. The Manager inside Cell C said I must pay before the end of the month and take him the proof of payment. Which I did and he then phoned the Call Centre with this and asked them that the line must now be closed. Still with no luck. My contract is still very much active with Cell C and I receive monthly statements, even though I don't have my Cell C simcard anymore because in my mind I don't have a Cell C contract. I am so stressed that they are going to make me pay the NEW outstanding arrears. For the last 3 months I am e-mailing the callcentre (Custserv) with no luck. Helpless.

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Su
SUSAN LOMBARD Sep 30, 2010

DURING JULY 2010 CELL C CONTACTED MY HUSBAND STATING THAT HIS ACCOUNT IS IN ARREARS. THIS HAPPEND BECAUSE HE CHANGED HIS BANKING DETAILS. THEY SAIS WE MUST MAKE A CASH PAYMENT OF R870. WE WENT TO A CELL C SHOP SO THEY CHANGED THE BANKING DETAILS. THE SAME DAY WE MADE A CELL PHONE BANKING PAYMENT FROM MY CELLPHONE AND OUT OF MY ACCOUNT OF R870 AND USE HIS CELL PHONE NUMBER AS REFERENCE. THAT NIGHT THEY TOOK THE DEBIT ORDER OFF AS WELL OF R870. I STRUGGLED FOR A WHOLE MONTH TO GET THAT MONEY REFUNDED AND WAS TRANSFERED TO ALMOST 50 PEOPLE, MADE 40 CALLS AND MY BILL FOR ALL THIS CALLS ARE R445. EVENTUALLY I GOT REFUNDED BUT ONLY WITH R577. I WAS SO FEDUP STRUGGLING, ARGUING ANS EXPLAINING EVERY TIME I THOUGHT TUFF LUCK LET THEY KEEP THE OTHER R300. TO MY SURPRISED MY CELL C DEBIT ORDER WENT OFF ON 2010-09-25, WHICH IS NOT CORRECT AND ALWAYS GOES OFF AT THE END OF THE MONTH. FOR THIS THE BANK GAVE ME A PENALTY FEE OF R120 BECAUSE THEIR WERE NOT SUFFICIENT FUNDS. I PHONED CELL C ON 2010-09-26 EXPLAINING THE PROBLEM AGAIN. TO MY SURPRISE THEY TOLD ME THAT MY HUSBANDS ACCOUNT IS IN KREDIT WITH R700. BUT THAT MY ACCOUNT I OWE THEM R870. HOW IS THAT POSSIBLE? WE ARE BOTH ON CONTRACT WHICH IS FIXED AT R145 AND ONLY CAN BE USED IF THE BENEFITS ARE UP BY RECHARGING IT. PLEASE !!!HELP!!!MY CELL NR 0843077702 HUSBAND NO 0842612178

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Me
Mexale Oct 04, 2010

I have a contract which is on my dad's account(he has 4 on the accont), & am authorised to get infomation or make changes to the account. The account is paid by debit order on the 15th, that is until the beginning of this year when cell C decided to change the debit without informing us. We discovered the change once the lines were disconnected. I also found out that I had been removed as a contact person. they rectified the mistake & everything went well 4 a few months. THAT IS until today. I needed to make a call at 4am this morning only to find out that the lines had been barred, so I called the call center, knowing that I'm listed as a contact person. 1st the agent accussed me of the account not being paid, without even bothering to check. 2nd after checking she tells me that there seems to be no reason for the lines being barred and that the lines can be reactivated, but I'm not listed(once again) as a contact person, SO only my dad can reactivate the lines, EVEN tho there is no reason for them being disconnected in the first place. Cell C just does as they feel without considering the customers inconvienience.

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An
Anotally Oct 06, 2010

I upgraded my contract with Cell C on the 19 October 2009. I was promised my new phone within 3 - 7 working days from day of upgrade. No phone was received to date. I called Customer services yesterday the 27 October and was told that my phone will be delivered today thye 28 October 2009. It is past 4pm and still I have not received anything. I called customer services again today the 28 October and was apologised to and promised my phone tomorrow the 29 October 2009 and with nio proper confirmation about this was put on hold for over 10 minutes with no help.I called Head Office to report the problem and was again put on hold for over 5 minutes. This kind of service is totally unacceptable and I must say I am totally disgusted with the service from Cell C considering the fact that all my bills to them are paid on time top the last cent.

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Ne
NetOne International's victim Oct 09, 2010

I have similar problems with NetOne international. Even after I closed the account, they have been sending the bills with $10 late fees + $7 for taxes every month. When I closed the account their payment was $10, that came from previous month's late fee. I paid every month, but I was not ready for paying theri bogus late fee and now it is accumulated to $140 ($10 late fee + %7 for taxes + $0.99 for invoice printing fee), even 7 months after closed the account. They are cheating people. I never asked them to send hard copies to my home for filling my trash can. I am supporting Green Environament and paperless bills.

I have been bothered by their agents from Kochi, Kerala, India for switching over my account from Startec to NetOne. I had been with star tec more than 8 years and never had any problem with them. But NetOne international told me that they will credit $200 into account after switch to their service. But they never credit it and also bothered me a lot by now. I have been with another company for the last 7 months with the same phone number and I am paying taxes to them. I don't understand why NetOne charging taxes to the same number that I have been using with another company.

From my expreince, I am saying NetOne international is a cheating company.

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Hi
Hirman Oct 12, 2010

This lady contacts me, start the conversation by asking if I would reconcider, after my complaint about their idiotic internal procedures. I then explain to her NO. She then inform me that contrarary to what there concultant said on tape, which she listened to, that I can only cancel the contract in 3 months time. Need I point out that he confirmed that I can cancel now with 1 month notice, and even gave me the FAX no. to use. She then say that it was said to my wife, once again, it was said that we can upgrade this contract in 3 months time, due to inactivity on the account. Once again she listened to the recordings.. HOWEVER, , it was confirmed twice that this contract is due for upgrade by 1 NOV... CELL C, your service *****.. NEVER will we or any person we know deal with Cell C... At this rate I see your market share shrinking very shortly... Word of mouth is a seriously BAD thing in any company... Keep up the pathetic work PAM, Listen to the recordings again, and this time. process what you hear, and make an EDUCATED decision and CALL me... With solutions, not idiotic statements.

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Mi
Michael_Todd Oct 15, 2010

I would be interested in speaking with you regarding the potential claims you have against the telemarketers. Give me a call at 877-463-7466 x 84. - Michael Todd

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St
Stylishmedic Oct 31, 2010

My complaint is about your newly elected ceo. I'v never ment some one so rude and arrogant in my life.
Last week he was at qphoto hartfield taking id photos and i promise you everyone who was in that shop hated the sight of him by the time he left there you should have heared the small talks people where having.

You know as a public figure one has a sense of responsibilty to the public more especially his fans because at the end of the day they contibute to his success. Your arrogant ceo literary pushed people out of the way and ignored them when they were trying to greet him. I know the attention of the public can be too much at times but the least he could have done was to smile and say hello and proceed walking, not give people an evil look as though though they undressing infront of him asking him to sign their body parts.

Im not much of a fan when it comes to his comedy and all that, the 1st thing that came to my mind when i saw him do that was this guy is cell c's brand embassider and he just represented that so bad. Now everytime his ads appear on TV i switch off the tv with disgust and disappointment. Your CEO Traver Noah need to work on his attitude and very fast before he ruins the company's ad revenue.
Its been a week now and i still get furious on when i see his face and hear his voice on TV. I actually feel like taking this to the papers because he needs to know that being on tv or a celebrity does'nt make him any better than anyone its just that his job is in the public eye. And hes badly representing cell c, unfotunatly if i go on with this this will be bad for the company also.
Please give your CEO a reality check and very fast.
I love cell c but this is a major turn off for me and a lot of people.

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St
Strini Nov 10, 2010

I am completely dissapointed at Cell C's Customer Service Agents, the way they handle queries, Their Network related problems, etc. I have Two contracts with them and spend way over R1500-00 per month on cell fees. This may not seem much, but when I had a Vodacom contract and spent R100-00 with them, I had such a pleasure speaking to the agents at their call centres cause they treat you like a valued person/customer to their Company. I've contacted Cell C on four different occasions today (10/11/2010) and every time I call them, they always respond by saying quite Harshly...
"Awa Seestemz iz Dahoon, call Beck letah" (meaning 'Our Systems are Down, Call Back Later')... not even a "Sorry Sir" or a "Please can you call back Later" - Seems like they found there employees from SABC1's Jam Alley Audience!!!
...and Trevor, you are right. Cell C has changed (not for the better!)
...and that is the reason why I will not be upgrading my contract the 3rd time around!
Cell C - go pee on yourself

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Tr
Trimen Nov 29, 2010

My phone was stolen on the 4th Dec 2009.I called 084140 stopped my sim card and blacklisted my handset.I was told by the consultant that I will be receiving my ITC Ref with 48 hours so that I can continue by reporting the incident by the police station.

On 2 Jan 2010 I still have received no reference.I called in and a consultant by the name of Lisa said she cannot pick up any info of me stopping my sim or blacklisting my handset. She then advise me to go into a Cell C store and complete a blacklisting form .

On the 4 Jan 2010 I completed a blacklisting form at Cell C in Cresta Centre.Very strange because they could actually pick up that all the info that I stopped my sim and blacklisted my handset on the 4th Dec 2009.The form was faxed throught to the Customer Servise Dep and I was told to give them a call on Thurday 07 Jan to optain the ITC Ref.

I called on Thursday spoke to a lady by the name of Gladys who denied receiving any blacklisting form.She was to investigate and call me back I still have received no reply of feedback from them. I'm totally disgusted with Cell C's Customer Service I will be changing my contract over to Vodacom.

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