SUBMIT A COMPLAINT

[Resolved] Cell Cfraudulent account. I want it resolved!!

5
L Aug 17, 2018

when i checked my credit score i discovered a cell c account that was opened under my name and i have never opened an account at cell c nor have i ever used a cell network. i want this matter resolved as it affects my credit score in a terrible manner. i also got a call from some debt collectors named "Select online" claiming i am owing cell c about R 35 000 and i was shocked. Please resolve this matter.

contact me on [protected].

  • Cell C's response · Aug 18, 2018

    Dear Mr/Ms. Ona

    Our team will contact you and assist.

    ^SM

  • Updated by leigh ona · Aug 27, 2018

    I am still awaiting on Cell c update since i submitted my affidavit and my Id copy but nothing. If this matter is not treated with urgency i will have to take this case further. I feel Cell c is not doing anything about it. My credit score is on the line here!!!

  • Cell C's response · Aug 27, 2018

    Dear Mr/Ms. Ona

    Our team has tried reaching you without success.

    We have re escalated your query to our team.

    We will be in contact to assist.

    ^YM

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

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