SUBMIT A COMPLAINT

[Resolved] Cell Ccontact

5

Hi im very dissapointed wid this service I have been dealing wid cellc for over 4 years and unfortunately this month I have had problems with payment but I did phone customer care and make arrangements with payment at the end of the month and im well aware that if payment is not made my line will be disconnected. However I have phoned cellc reggarding that and they have promised that my lines wont be supenend and then the next day my service gets cut off and I did call cellc again and the consaltant was very rude to me and didnt take understanding to me so I hanged up the phone. So I asked my wife to call cellc and speak to them when she did they didn't want to let any information to her cause the contacts are on my name so she did ask to speak to the manager and the manager was at no help either her name is ntombenhle she didnt try to help at all why is it called customer service if you guys cant help you'll customers im very dissapointed with this service cause at the end of this month I need to pay full for a service that I didnt use the whole month. I need my line to be open

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

  • Cell C Customer Care's Response · Nov 02, 2017

    Dear Ms. Matildag

    Thank you for making contact with Cell C.

    We would like to apologize for the unpleasant experience.

    Please email us your Cell C + contact number to [protected]@cellc.co.za.

    We will do our best to assist you.

    ^NS

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