Cell C

Last month we changed our billing address and were assured that on this months account, the changes would be reflected. We received our new account on 7 April 2017, and wonder of wonders, the address has not been corrected. We had to have the correct address on the account for SARS, we have now run out of time. This is costing us millions of rands, as it is required for an import permit.

We have been trying to get through to the legal department today, by dialing 140, they put us through and we hang on for ages and then get cut off, so we have to start the process all over again. This is really not good enough.

The number in question is [protected].

PLEASE we need this address sorted today and a letter or new account e-mailed to us ASAP! 10 April 2017

I have 2 contracts with Cell C. One was closed down due to non payment, although it was in arrears my debit order was taken the end of Feb.During the month of March I made arrangements to bring the arrears up to date, which I did in the amount of R2000 (more then what I should have paid).On the very same day, they activated the incoming and outgoing calls, 3 hours afters this my account was terminated followed by a sms reading that they note the cancellation of my account and it will be effected on 31 March 2017.I did not cancel my account and how can they activate my number just to deactivate and permanently terminate my number.I have this number for a very long time and I use it for my business.I now have lost business because of my number not working.I went to the branch in my home town and they tried to assist but to no avail.If I want to keep my number I need to pay R5921.01, I see now on my statement that they will debit my bank account. I did not agree to this and this was not part of my contract will Cell C.If they debit my account I will most surely lay a claim for fraud.All the consultants I speak to are very unhelpful and it seems like they do not really know what is going on.The legal department can't even help me.I want feedback. I want my number reinstated.I will not let this go.The service I have received are not up to standard and Cell C are also in breach of contract on this point. Kindly get back to me. Telephone number [protected] (ref numbers [protected]).Email [protected]@yahoo.com

I have a contract deal with cell c samsung galaxy phone and its worth R200 pm for 24months but what i am complaining about is that data, sms/mms and minutes i dont recieve it each and every month, i recieve those things once in two months but i pay every month.

And another thing, i have never use my data, sms/mms and minutes to that extend that i might use all this things that u might charge me more than R200 but always i pay more than R200.

Please if u dont fix this issue i might cancel this contract.

Kindly i would like to get respond as soon you get this complaint.

Kind Regards

My phone got stolen long time ago ever since then I have been begging the customer service staff to block that number because someone is using it and his also using my WhatsApp so please help me out because he has already caused enough damage because most of the things I have registered them with that number.The number is [protected] thank you in advance

Both my contracts with cell c were cancelled, on the 28/02/2017. My last debit was suppose to be on the 28/02/2017. I noticed on my bank statement that i was debited on the 31/03/2017 for an, amount of R236.82. I will really appreciate it if url urgently reimburse this, money to me. Please, ensure this does not happen again. Await urgent feedback. Thanks Alrene

I was transferred to glocell by autopage without my choice.

Little did i know that this company is so bad with service.Calls are not answered, their store are far from cities, network reception goes off, such a bad service i could not wait for my contract to expire.

On the 9th february 2017, i was pro-active and notified glocell for my intentions to terminate my contract when it expires on 31st march 2017. They responded to my email, acknowledging receipt and confirming my contract will be terminated by 31st march 2017.

To my surprise on the 3rd April, i accidentally attempted to make a call from my phone, and surprisingly it went through then i realised but my contract has expired, how come i am able to make calls without recharging. On the 5th April 2017, i called glocell and they telling me there was a network error for termination of contracts and will be stuck with them for the 30 days again.

Your glocell contract on straight up 100 topup + sim with cell phone number [protected] will be terminated and number migrated to prepaid effective end of mar 2017. Your reference is [protected].~this is a response from glocell.

I want this contract terminated immediately today and my number migrated to prepaid effective 05 april 2017.

I will go to the bank and disable a debit order on the 26th april because according my contract i am done with glocell, the last debit order is on the 25th april 2017.

Hi, I have received confirmation from cell c for successful termination of my contract dated for 28/02/2017. On review of my bank statement it was noted that I have been billed for the month of March, with a debit order amount of R443.36 deducted from my account.

I no longer reside in South Africa, please urgently ensure that this gross error be corrected and that I receive immediate reimbursement of the above mentioned amount owing.

I have been very disappointed on the level of poor quality your cellphones are. I have been a customer on contract with the company for over 6 years the first two phones didn't give me much problem at least I can justify their problems by saying I kept them for quite a while about two years at most, those were the Samsung Galaxy pocket and Nokia Lumia. I then recommended the company to my wife and daughter, through me they took the contract via my name and this was last year May. They were given a Nitro lite, Citrus and the Mobicell Tab, all three phones broke all of them are now not working at all. The three of us had to buy other cellphones ontop of the expense we already have paying CELL C. I am not on social media but my daughter (Nompumelelo Msibi) is and its through her I am posting this complain.

I am very much disappointed I am actually mad there's a lot of money I am paying and its for nothing.

I had a laptop that I took at Altech Autopage Galleria on the 26th of June 2015. A year later the laptop gave me problems and I took it to Glocell Island Circle Offices in Durban for repair that was October 20th 2016. I was told that I must submit the invoice in order for them to book it as I didn't bring it with me which I did on the following day. Four weeks later I phoned to found out how far are they with fixing my laptop. To my surprise the laptop was missing nobody knew what happened to it a week later I was informed that the laptop was at Westwood mall. I went to confirm if it was the correct laptop and fortunately it was . After four months of waiting and going to the branch to get the feedback I was to different story and I was referred to the lady called Nonkululeko who promised to assist me. Unfortunately I was told to come and fetch the laptop. On fetching the laptop Sheldon assured me that the laptop was sent to Head for repair and he can't open it as it had a flat battery. On my arrival at home the laptop was not even touched or fixed. I'm still stuck with laptop that is not working.

I have taken out a contract with autopage, and to my knowledge all autopage customers was handed over to there network provider.
As I was with cell c I have been moved to glocell, when taking out my contract with autopage I then took insurance but when moving it over from one company to another the insurance cancelled and I was not advised about this..
My base contract subscription was at 199x24pm but I was paying 260pm for my monthly line rental thinking that the extra charges are for the insurance...
I got robbed a few weeks ago and needed to blacklist my handset, when I called in to enquiry about my phone I was told I had no insurance with glocell, when I went into the store branch in kenilworth the branch manager advised me I was paying for bis but I had a huawei p8 lite how strange is that... I have proff of my insurance that ive signed up for previously. Its been about 2weeks now and no feedback has been given to me, I feel that this company is incompetent in what they are doing. I needed to take out an addition line which was not necessary.. I will be taking this to the Ombudsmen of telecommunications as I feel that ive been mistreated and mislead by this company...
One of the marketing law is, if a company take over another it needs to be with taken with all amendments and if there is to be any adjustments customers needs to be advised...
This is appalling im disgusted by Glocell

Good Day

I had a cellphone contract with cell C and decided to pay up and close the contract. I was given a settlement amount and all the details to use to pay up the account. I did all that in November 2016 and the simcard was changed to prepaid. I am now receiving calls that I have an outstanding balance with Cell C that I do not understand. Please assist me regarding this issue.

Regards
Nhlanhla Matsheni
nhlanhla.[protected]@gmail.com
[protected]

In June 2016 we took out a contract with Glocell which stipulated that we receive a free cruise if we enter before 15 June. On 27 June 2016 we received an email voucher from TLC Rewards Glocell [protected] or [protected]@tlcrewards.com) stating that we must call them in November to make a booking. Together with this we also received a Congratulations email saying that we qualify for a cruise to nowhere with the compliments of Glocell. We had to complete the letter and they gave us 3 different dates to choose from for the date of cruise. The dates were 13 to 15 Jan 2017, 27 to 29 Jan 2017 (we chose this one) and then 28-30 April 2017. I emailed this form back to [protected]@tlcrewards.com and I emailed the complete form form back to them on the same date. On their they say they will get back within 10 working days. If you try to call the tel number given no one know anything.
The contract was in the name of Eugene Kotze. Cell number [protected] and email [protected]@gmail.com.
[protected] is the contract cell nr for data we took out.
Then no further contact from them. We kept sending emails. The they got back and said they cannot find any of our info. Then finally on 3 Feb 2017 we got a letter saying that there were too many applicant and it was too overwhelming. They cannot accommodate us.
This is not fair and contract break - especially after all the confirmations and congratulations and chosing of dates of cruise!

Please assist us. We are insisting on a cruise or R8000 cash to book our own cruise.
Thanking you in advance.
This is breaking of contract since we got an email from Glocell in

MSG 1
Morning can I please get some feedback regarding the port I requested not to be done before my contract did its full term.
[protected]
[protected]

I called Cell-C on the 19th on January @ 16:54pm requesting Cell-C NOT to do the port as my MtN contract was still active and that I don’t want to pay an early contract termination fee to MtN.

MSG 2
Morning can I please have some feedback on this matter. ASAP!

MSG 3
Sent required invoice as requested by Cell C

MSG 4

Hi
Have STILL received NO response…….
THIS is NOT how I expected my experience to be with CELLC!

I am CEO of a company called Acrobranch. I have been very happy with Cell C in my personal capacity since 2002 and decided to move all our branches from Vodacom to Cell C.
This all our managers have Cell C, Cat S 30 phones and we buy the 100 Gig Data bundle every 6 months per park, this we have been extremely supportive to Cell C, sadly we have not experienced the same from your store at Malls of the Reds.
I bought I brand new router there Saturday, and it was faulty so took it back Tuesday as it was in our Melrose park, so had to get in my diary to collect and take it to them. The managers attitude Cale V Rensburg was pathetic, I told him the lady manager is much more helpful as I frequented the shop a few times to buy the Data bundles. He made it clear she was just the assistant and he was the manager, I felt it should be the other way around with that attitude. Anyways the router was faulty and he informed me it would take 7 days. This is not acceptable, we are in a modern era where this is just not possible, is it? Our parks are all connected life to our booking system in Cape Town and our point of sales are life as well, does he expect me to close the park for a week?
I then bough another router from around the corner, they assured me if it is faulty they will swap it immediately. Sadly business lost for Cell C as he needs to process refunds now that apparently also takes 7 days? I also believe these actions are breaking the consumer protection act as far as my knowledge stretches under 7 days they have to exchange with a new unit with as little inconvenience as possible if you can clearly see the thing has no scratch, has not been dropped and it is not the clients fault you sell faulty equipment, but I will email them also to check and state my problem with them as well.
Sadly I think even Government seem to be a bit more helpful than what I experienced on Tuesday, and maybe I could have been happy with most if the person had some decent attitude.
I have to add, I stopped counting how many times I have been to this store that they had no stock, fortunately as I kept on buying around the corner store for a R 1000 more per unit, but at least all their units seem to work, pity Cell C did not have any stock so I would not have had this bad experience to start of with. I will have to reevaluate our change to Cell C - Hoping and trusting this is not the norm ?

On the 2/3 I spoke to your employee Mr Z Green to discuss the Pinnacle 400. While we were busy he was more interested in his own phone & watching what was going on in the store.

I brought this to his attention he did not even hear what I said to him so I am not surprised that this incident has happened.

I explained to him that I need a business contract as that is what I do for a living. He failed to tell me that 0860 or 0861 numbers are not covered on any of your plans.

That is why I needed a business plan as I use these numbers frequently.

I have taken this up with his Boss Carl Brooks who also told me NO Service Provider allows these numbers to be used from the normal minutes. I then sent him a copy of my Telkom bill to show him what he was saying was incorrect.

Now I have to wait 3 months to port my number back to a service provider that I can use these numbers on. In other words I cannot do my job because of your sales person that does not take the time to explain your product correctly.

NOT Acceptable.

All emails are with Carl Brooks If he does not have them I have them all.

I look forward to hearing from you

Many thanks

Pauline

hi ek het n kontrak foon by cell c gekoop vir 24 maande en het dit klaar gemaak, maar hulle het aanhou aftrek.Ek het later ingebel en daar was vir my gese dat as die kontrak klaar is moet ek inbel en hulle sal dit stop.Ek het toe vir hulle gese dat ek gaan die nommer nog hou en dat dit moet stop, maar elke maand het hulle net gedebit .Het maar toe weer gebel toe se die person vir my ek moet na my naaste cellc winkel toe gaan en dit daar stop.Ek is toe na somersetwes mall se winkel toe daar aan gekom was daar weer gese nee ek moet hulle bel en hulle sal dit stop en so het dit aan gegaan ek is gestuur van bak boord na stuur boord en hulle het net aan hou aftrek.My foon word toe gesteel by die werk me sim kaart en al en ek bel weer in en hulle se vir my ja hulle sien die nommer word nie gebruik nie ek moet na my naatse winkel toe gaan.Toe ek by die winkel kom word daar weer gese ek moet bel toe besluit ek genoeg is genoeg vir 24maande het ek elke maand R139 betaal tot dit om was en vir 13maande nog n R139 toe het ek my debiet order laat stop toe bel hulle my aan mekaar en bill my nog steeds aanmekaar nadat ek my kontrak klaar betaal het en nog ekstra ook hulle het nou n btief gestuur weer vir R1100.37 wat ek moet betaal of hulle swartlys my ek weet nie meer watter kant toe nie en sal nooit soos in noiit my viand eers aanraai om by hulle te koop nie slegte patetiese diens wat ek al ooit gekry het is daar enige wat weet wat my te doen staan nou betaal ek maar of wat groete.liezel

I was due for upgrade on 15 January 2017 two weeks in advance I go to Glocell at Carnival mall  to pre order my phone in the mean will ! When I go there on the 15 January they told me its not there yet, I ask them if they can deliver my phone to me because I stay far and work the same hours as they, they told me no problem I must just have my prove of residence and a copy of my ID with me on the day of delivery and they will phone me in advance 2 days before delivery! So in that week of the 15 a guy called me and ask me about my upgrade, I told him that I was already by the store and he ask me which phone I want and I told him, he tell that that phone is on back order but a other phone which will cost just a few rand more is better and will be sooner available than the other one can he change it for me to the other one, I said yes please and ask will they still deliver it, he said yes they will phone me 2 days before delivery to get the delivery address it will take approximately two weeks! After two weeks I phone the shop and the lady their told me it was not from their shop that the guy phone but from head office and she give me the ref nr! I phone several times and if I get through to an consaltant they place me on hold or ask my nr they will call me back! What NEVER happens! Two weeks in to February they put me on the new contract which was suppouse to start only in April, I lost all my data that was left for February and I dont even have the phone yet! Then I get through to Devon and he told me the phone was send out and is back in the factory again because I was not their to accept the phone, I was surprise because no body phoned me and when I ask which address it was not even my address and he said he will solve my problem and he will call me back and that also NEVER happens! When I call on the 3 March and ask to talk to an manager they said the managers don't take calls and they are in a meeting! I ask can one of them can call me when they are finnish the lady who answer the phone say no problem and take my nr.  I don't know if they still in a meeting thou it is Sunday the 5 March already but no one call me yet! I phone Monday the 6 March and they told me the stock will be in that week and then I will receive my phone, but nothing yet! When I phone this afternoon the 14 March they put me on hold for more than 10 min and then the phone go dead! I phone back and for another 19 min I am nr one in line en the phone go dead again!

Please I want now my phone or I cancel the contract!

I am at my complete wits end with regards to the deactivation of my cell account without any warning from glocell.

Apart from having sent them several messages on their website, through the george branch, through phonecalls, no one can tell me what is going on.

My phone is also used for my clients to contact me in a case of emergency. I do not even know who to contact anymore to complain.

This has been going on for the past 3 months now. Even the george branch manager doesn't get a response.

I actually don't even know where to turn any more!
I have never come across a company with such terrible client communication skills and lack of work ethic.

For the past few months, i've been experiencing some data issues. Every month I would purchase r300 airtime so that I can buy 3gb of mobile data - but every month, in the first 4/5 days, my data is finish. So, before I did anything on my phone, I restricted my data usage on my phone to 2gb. After I applied the restriction, I purchased r300 airtime on 28/02/2017 and purchased 3gb data. And 5 days later, my data is finish.

With this, my phone notified me that I have used 1.95gb mobile data because of the restriction. So, I contacted cellc customer care and it has been hell! Ive bee on the phone everyday since then because im being told I need to give you 24 working hours. And then another and then another.

Your system shows I carried over 215mb and I purchased 2gb. I spoke to 4 colleagues and they all confirmed the same information, which was incorrect. I have never purchased 2gb... Ever! This is when I was told that technical will get this sorted. I spoke to technical, very helpful colleague and she couldn't explain why it said 2gb either. This is when she suggested to raise a data validation case. And told me to give it 24-48 hrs. I did that and ive been on the phone everyday since.

I just spoke to a colleague in technical again as I was misdirected to that department. And this colleague was so abrupt and rude. She said to me, and I quote "well, if you got a text then it means you used it. Theres nothing I can do".. She then went on and coughed over the phone without apologising, sighed when I told her what the issue was, told me theres nothing she can do and then dropped the line.

Im also being told a week later that a data validation takes a month!... A whole month! My data was taken from my phone which I bought with my money and now I need to wait for my provider to give me feedback in one month. Cellc is the only network ive ever used my whole and this is how im being treated, but its okay. My complaint will go unnoticed and my provider will continue just taking data from my phone and money from my account because of my contract.

Im disappointed in the manner this is being dealt with. Ive been faced with nothing but trouble since last year october. It has not been a joy ride and now colleagues drop calls because they're incapable of speaking to someone who knows what they're talking about. Im calling you for help and you tell me there's nothing you can do before you drop the line.

My data is gone! You have my money!... Lets see if im going to be contacted. My name is emmanuel and my number is [protected]

Case number [protected] - logged with Sizakele Sat 4th March 2017
date:
9 March 17 - I just spend 2h15 min being transfer to 14 different people.
No satff member wants to transfer me to a Team leader!
when I spoke to a team leader Cavelo, who transfer me again to yet another person, the funniest thing happend, during one of the transferring stages, I asked to speak to him again {20min later}, - I was told he is off sick and in hospital.
Spoken to: Zama, Figile, Cindy, Sidney, sindiwe, Cavelo, Nomsa, Pelisa and a couple of others!
Pelisa now informs me that she will get the right people to call me some time!
Issues:
2 Years ago I took out a contract [Samsung Neo], was called Dec 16 by Zama to upgrade - I agreed to the upgrade, but kept repeating that I need to use my 071 number and do not need another number on the same contract.
1. my 071 number has now become a pre paid number [done by one of your wonderful staff]
2. Need 071 transferred to the J5 Upgrade contract and made a contract number.
3. Need 064 number [Illegal data contract - not requested] to be canceled - and request a full refund from day 1!
4. Need 062 number [illegal contract - not requested] canceled - and requesting a full refund from day 1!
kind Regards