R P Funding
reviews and complaints

As for the mortgage company, I think they are fantastic. We have used them twice now and have exceeded expectations both times. The only issue I have is with the realtor side of the business. At times the realtor was almost impossible to get ahold of. The house we purchased had issues with wood rot on the outside of the house that was supposed to be fixed before closing. The house is 7 hours away from where we lived at the time so it wasn't like we could KitKat drop by and check. After we closed and moved up here we found none of the repairs were done. I reached out to the realtor and he told me he would contact the broker and get this resolved. Still no response from my realtor even after multiple text messages. Now I am out the cost of the repairs that were supposed to be done before we moved in.

03/09 I applied for a refinance with RP Funding. I was told that my refinance was approved after I submitted all of the required documentation. An appraisal was ordered and I was told that I need to pay for the appraisal "up front," although RP would reimburse me for it at closing since RP pays the closing costs. Since I had not heard back from RP about the closing date, I contacted them to find out when we would be closing on the refinance (I was refinancing at 30-year at a lower interest rate). They gave me a closing date but I never closed. I reached out to them MULTIPLE TIMES and cannot understand why RP took this action. I have now paid $500 for an appraisal that RP Funding ordered and is of NO USE to me (other lenders will not accept it). I would like to be reimbursed for the $500 appraisal.

I recently refinanced my home with RP Funding. My closing went smoothly. You can't go wrong with RP Funding! The processing of my loan application was simple and handled in a timely manner. Sonia *** and Nefertiti Murphy handled my account and made it easy from start to finish, they were amazing. There were no hidden surprises throughout the entire loan process. If I had any question or concern I would email them and they were quick replying back.
The entire process was transparent and they explained everything in detail. I highly recommend anyone looking to refinance to call RP Funding. The customer service that I received was amazing as well!
They save you lots of money; you get great service and good rates. Staff was very professional. I wish I had done it sooner. In my opinion, you can't go wrong with RP Funding. I'm so glad I did!

This business advertises on TV that you pay no closing costs. This is a lie if you want to refinance a loan for less then $100,000. I had a 780 FICO score at the time. Its 790 now. They did not know what was obvious, that they could not even compete with the 3.62 APR I have now. They offered me 4.33% which of course makes no sense what so ever. They told me I had to pay $4000 in closing costs and $4000 for escrow. I had a very horrible experience with them. They should know as soon as they know the loan amount is less then $100,000 they are are not able to offer anyone even with perfect credit a good refinance rate before they make a hit on your credit. They were also very rude to me. They called me after the fact and wanted to offer me some great deal, they quoted the exact same rates as before so why did they call me? I don't like seeing their lies on TV.

First let me start by saying...Their phone system sucks. That should be the first improvement. It would help with all the hang-ups which become very frustrating. The initial communication between the Loan Officer and the client should be a little more extensive or involved. And by all means...get the persons name and e-mail address. Once my loan went in to processing/fulfillment I did have to track down a manager to find out the status of the loan. The manager gave me the name of my processor in fulfillment but I never communicated with that person. Rather, I was in contact with a wonder processor who walked me though all of the conditions that were needed. She was always available to answer my e-mails, again, phone calls were difficult due to their system. When I had difficulty in satisfying a condition she was helpful in guiding me on how to obtain what was needed. If you are proficient with the computer it is a very precise, easy, streamlined process. As far as all closing costs being paid... THEY WERE, except for the mobile notary which was a great convenience.

It was pleasant talking with them and I received some good information HOWEVER, the did not get back to me even after I made several follow up calls. I was told someone would get back to me that day and NO CALL. I called them the next day to say I was waiting for a call back to continue the process and was told they didn't have any information on me. This was after I spoke with two different people and gave both of them a lot of information like address, phone number, email address, information on what type of financing I was interested in. Again, I was promised a call back and still NO CALL. When I called yet again to find out why I hadn't heard from anyone, I was told they didn't have my information but they would see what happened however, I was told a loan officer would call me back. I received NO CALL. Five days later and still NO CALL. Do you see a pattern here? I am very disappointed in this company. They are very unprofessional. I am not sure why they have a 4.34 star rating with the ComplaintsBoard.com because when I looked on ***, it was 2 stars. Most of those complaints were similar to mine with no response or not timely.

The company still owe me $2732.07 in unused escrow due to me since closing on Jan 11th 2021- that's 121days. Their customer service department have fobbed me off skillfully lying to me since Feb 12th when they said the refund escrow check will take up to 30 days. They requested the check in their system after another phone call on March 25th; more incompetence or more delaying it is difficult to tell. More phone calls and their advice is to wait 30-45days from the check request. More phone calls and now it's up to 60 days. I commented politely on the web site and now one replies. My last phone call I lost it and starting shouting which is completely out of character and not something I intended to do but the call center people cannot do anything to help or pretend that they are unable. This is affecting my health now but now one cares. $2732.07 is a lot of money to be out of pocket for most of us. It wouldn't surprise me if RPF go out out of business, so beware. You are better off with Quicken or literally anyone else in my experience. Most companies heavily discount closing costs so this company has nothing special to offer just remarkably poor service to a past customer of over 10 years.

RP Funding is an awesome mortgage company to work with. Can anyone say Superior, Great, Fantastic Customer Service... well they have mastered it! We had the pleasure of working with Garry who initiated our loan process and took all of our information and answered all of our questions happily. We would highly recommend RP Funding to our friends. We were recommended by my brother in law and we will be recommending our neighbors who are interested in refinancing. Everything was explained to us very clearly and anytime we called, someone has gotten back to us with a answer to all of our questions. As we were finalizing our paperwork we had another blessing and that was talking to Kimberlee another RP Funding representative. She was so kind, professional and took very good care of us! The customer service RP Funding shows their customers...well we thought no longer existed. These employees they work as a great team. We also had a notary come to our home and her name was Sara...She was the icing on the cake! Usually when you deal with a business you my talk to someone who doesn't treat you with care and respect...well it takes a team of good people to give great customer service to their customers! Thank you RP Funding, most important... thank God!

This company is a joke. I called several times today because i kept getting disconnected and I got to listen to the VP say the same thing again and again. then somebody picks up the phone who nicely takes all my information down. I kept indicating all i want is a quote or their rates to see if i would choose them. No way, they had to take my information down. That is their policy. Then they transferred me to a originator who again asks the same questions again and more and i kept saying i do not want my credit ran, i do not want to file an application. I want a quote some information that I can compare to my bank's and then make a decision. She (Tamika) kept saying that is their policy to ran the credits before they would talk to me and give me any information. I told her my score is 830, i know what I need, I know what I want , I do not want to waste my time or theirs. I NEED INFORMATION, as per your advertisement. I am a real estate broker , i know what I need or want or what I am asking. Well, they refuse to give me any, without running my application and meaning credit. I told her , thank you but i will write a review and not use them. I told her rates is public information on the internet. if they vary is little and i just wanted to know their specifics, but obviously they didn't want my business. TERRIBLE PROCEDURES!

I don't understand the low review of RP Funding. Throughout the rigorous process when I thought I would never get thru this ... I had so many people from RP Funding reach out to me and explain the process. I didn't realize all the regulations that needed to be followed as it had been years since I had to get a mortgage. My sales contract had a closing date under 30 days as it is a sellers market and it was what was necessary to get the owner to except a financed offer. I am closing on the date which was negotiated and I am extremely happy now that everything has been handled from the Mortgage Loan Officer to the Processing Department and to the Head of the processing Operation. He was always available to me as I am retired and my income verification process is very different from being employed. In addition I worked with their real estate people for the home search and purchase. What an excellent group. I had two agents, the agent who handles the contract writing/negotiating and the showing agent. What a team. I couldn't ask for more highly qualified individuals who took my interests to heart and bent over backwards to help me secure my new home which is 3.5 hours from my current home. And my closing costs were so low and the credits that they offer truly support what they advertise. Again thank you so much ... I can't wait to move into my new home.

Horrible experience. Worse than poor customer service. They NEVER answer the phone. You have to leave a message and sometimes there phone system won't allow you to. Then you wait for days to get a return call if at all. It's the same thing with email. ZERO customer service. You have to beg, threaten and cajole for help... I emailed the VP and everyone in between trying to get assistance and now we are AT ZERO RESULTS! We applied for a loan to refinance our home using my husband's VA back in March. Now, five months later we couldn't complete the loan due to HUD tags not being visible on our manufactured home. Why didn't they ask for this at the VERY beginning versus leading us along for weeks, while asking for other documentation that took HOURS of our time to provide. They were lax in communication, inept in knowledge, unprofessional, the left hand didn't know what the right hand was doing and they flat out lied to us numerous times saying we were ready to close only to not hear anything for days. We had to ALWAYS call them for information to find out what was going on. Then the representative would lie and tell us, "Oh I was just getting ready to call you." This company is a joke. RUN AWAY from them as fast as you can. They are absolutely HORRIBLE. We've purchased 9 different homes with mortgages over a 43 year period. NEVER have we EVER experienced this POOR level of professionalism, communication and knowledge as this pathetic company. PLEASE STEER CLEAR OF THEM! I don't know how on earth they have an A+ rating as an "Accredited Business" through the ComplaintsBoard.com.

I went here for a new home loan, they did my refinance of my last house and it went great, very smooth, what happened between my refinance and this new home loan I don't know. they repeatedly requested the same information that was already provided, they would call and email requesting basic information they already had on file (they hold my current note). and it was always the same line from rep... "I need just one more thing" this constant requesting of duplicate information went on up until 2 days before closing before I finally exploded and just refused to cooperate anymore, told them they either find the information I already provided or I would just walk away from the process altogether. talked with a manager and he got everything straight where I closed without providing anything more, but why it had to come to that in the first place. this isn't fraud or unethical business practices, just a complaint about the general overarching ineptitude of the employee's I dealt with, not sure if they are all new or just poorly trained... I won't use them again. I filled out their customer survey and was content to let everything go with that, but now more than three weeks after closing with my first payment due Dec. 1st and I still don't have a loan number for my loan... I need to pay on the principle the proceeds from my previous house so as to not get hit with taxes, and I need to make my first payment... and they still haven't gotten me a 10 digit loan number yet to apply any payments... just incredible to believe such a large company could be so sloppily run, the ineptitude just seems to go on and on. the 1 star rating is forced by ComplaintsBoard.com, seems they don't allow lower.

I went on the website and put my information in to refinance my mortgage to get some money for home improvement. The winter park, Florida branch contacted me. I gave them all my information. I'm a disabled veteran and I have about 50k in equity. The loans officer said he will call me back. Two weeks pass and no call. I contacted them and I was pass around to 5 different people. They keep hanging the phone up on me every time while discussing my options.They actually blocked me. I was polite every time. They continue to call me and Hang up the phone every two days when I answer. Today June 15, I was called and told they have a new offer for me. I told they lady who called that they hung up me every time and I think it is done purposely. She got the manager on the phone and, I told I doubt you're gonna help because your company calls me then transfer me to a loan officer then hangs up within a minute. I told him they blocked me from calling and I didn't do anything to for them to be so rude. He claimed he didn't know why I was blocked. Low and behold less than a minute in talking to him he hangs up. My credit is fair and I have never disrespected anyone. It's been three months of them calling me then hang up when I answer the phone. I blocked them they call me from a different extension. I'm just over them treating me like . I have never been treated like a non- factor in my life. I serve my country for 20 years-[protected]. I ended up disabled while my last three years of active duty. I stuck it out because my job was essential. I'm happily retired. No stress no regrets. This branch needs some intensive training in professionalism and customer service. They also did a hard inquiry on credit report. It was supposed to be a soft inquiry. They won't even let me get to ask them why they did it because they hang up the phone. Don't use this branch they are very unprofessional.

RP Funding delivers on their promise of a better rate guarantee or $1,000.

Refinancing or getting a mortgage can very stressful, extremely time consuming and disappointing at times. About a month and a half ago, my wife and I decided to look into refinancing. We had a low rate to begin with so, we knew it was not going to be easy. We were going to need a lot of good timing, luck, and of course, the numbers needed to work. Picking a top notch company would be key. After plenty of research, we narrowed down our list of lenders from 10 to 4. That day, I happened to watch a commercial by RP Funding including the story of Robert ***. It explained how RP Funding came to be, and further explained his philosophy with regard to how he treats the borrowers, his employees and how he runs his company. He not only attracted my attention, but compelled me to give them a call to see what they had to offer. They are a Florida company, our home is in Florida, so why not give it a try!

We decided to add them to our list of potential lenders. When all was said and done, after countless hours on the phone with different lenders, it came down to RP Funding and one other company. Absolutely nobody came close to these 2 companies. Jeff O from RP Funding was extremely helpful. There was no pressure. He was totally knowledgeable and professional. We spoke on the phone several times over the course of a week. We were really hoping that RP Funding could meet the other competitor's standing offer or at least match them. Unfortunately, this was not the case. We were actually even encouraged to lock our deal with the other company A.S.A.P., as RP Funding could not beat it nor match it at the same terms, same amount, same rate, etc. We did lock it in, and ultimately closed our refinance with the competitor within 30 days.

After providing RP Funding with all proper documentation and fulfilling their requirements for the better rate guarantee, we received a $1,000 check within a week. Robert ***, *** the rest of the people at RP Funding are a class act. They deliver on their promise of a better rate guarantee, and had the best interest of their customers in mind. If you need to find a direct lender for your home financing needs, who is knowledgeable, helpful and truly professional, we strongly suggest you give Mr. and RP Funding a chance.

Thank you RP Funding.
A. F.

Mortgage refinance with rp funding did not reach final closing after 2 month process submitting all requested documents and was told I would be hearing back with final closing date! I even received documentation of approved final disclosure documents from rp funding! I was informed my 500.00 appraisal I paid for as well as the 135.00 termite inspection (paid for twice actually bc 1st inspection had been done 7 months prior and needed to be within 6months according to rp funding!) Would be reimbursed in closing. After 2 months waiting to hear closing date, I received a call from the closing department indicating loan would not close due to a "cloudy title" on property which was NOT the case according to my county tax office and appraisal office! The title company for rp funding did not correctly follow "chain of title" and reached out to them multiple times with no reply, I requested my 635.00 back I paid and was promised to receive back at closing, but they refused to pay it back!

Financed using RP Funding Nov 2020. Advised first payment due Dec 2020 in person with check in order to set up online payments with routing number. Paid with check at Lake Mary Location and received receipt. 15 days later received delinquent notice via mail for first payment. Called/sent receipt to them showing proof of payment. Was advised they would look into that check was poss applied to incorrect account and to continue to make next payments in person by check, which we did. We called multiple times to accounting, dispute department and to bank DovenMuhel. Every time we are advised someone is looking into it and will call back. We've escalated to a SUP, sent bank statements/copies of check showing funds taken out of our account/who signed/deposited the check. NO resolve after 4 months, delinquent notices still being sent. Now they've reported to our credit. All payment after 1st have been made on time but being applied to month prior because they say first payment was never made.

Absolutely no tracking on the process terrible process I started my process a little over a month ago I found a property I love and I hope I don't lose it due to this company dragging feet the process is terrible I have to reach out to 5 different people and I honestly feel like I should know what's going on by now they have 0 training on where you are in the process I received information on where I wire money for closing but still haven't been approved for my loan I pray to god I don't lose this property because of this I got my stuff done in a timely manner I'm not sure why they can't I'm extremely worried about how this is going to go after seeing so many bad reviews my seller asked if we could close before the 31 I can't get answers on that and my loan was supposed to be approved within 20 days per my contract ohh and I have 2000 in earnest money in my escrow account along with another 2747 waiting for closing but I see this company can't seem to be trusted I hope I get answers soon

Nick M with RP Funding said that he could close within 14 days. Relying on his representation I accepted an offer. He then changed to 30 days. I spoke with Nick M with the Orlando office of RP funding on 6/12 at 4:40 pm. At that time he said he was working on a loan for the buyer of my home (I am both the seller of the home and the Listing Broker) and that typically RP funding was able to close within 10 days but because of COVID-19 they would be slightly delayed and be able to close in 14 days. Based on his representations I accepted the offer of the buyers he was working with and agreed to a contract with a closing date slightly more than 2 weeks. The day after the contract was agreed to Nick M informed me that RP funding was not doing 14 day closings and only doing 30 day closings and there was no possibility of doing it before that time. He had never mentioned needing any special approval to close within 14 days in my previous conversation with him and represented that the company's standard practice was to close within 14 days. There was no mention that it could take longer. When I requested to speak to a manager or someone in charge he refused. As a direct result of his misrepresentations I will incur expenses/losses.

I was lied to about getting my appraisal fund back if refinancing didn't go through. I am super disappointed with this company. I want the $500.00 that I paid for my loan appraisal refunded to me because they failed to give me what I was originally told I was going to get. The Market price of my property just from the outside and the neighborhood is higher that I was estimated but needed to get some funds out of the home for medical reasons and then, the appraiser came and didn't even take 15 minutes in my home and determine the value of my house was lower than I was told by RP Funding when I first started the process of my refinance. Then I received a call stating my debt ration was high even though I don't have much debt and the recommendation he had was for me to pay off my lease car. First of all, If I had money just sitting around, I would have never contacted these people. Second of all, why couldn't they tell me that from the beginning when I submitted all my paperwork and application since all of that is on my credit report. RP funding failed to communicate appropriately and mislead me when James with RP funding called me and told me my load "was approved". I need my appraisal fund back since with the situation we are living now with Covid we have to keep every bit of money I have.

Told I was approved for refinance and all I needed was an appraisal for $500. Paid for it and told 3wks later not approved.Will not give my $500 back Was told in March our loan was approved all we needed was an appraisal. We spent $500 on the appraisal. We did not hear anything from Jeffrey O (the gentleman working on our loan ) for three weeks. We finally got a hold of him and he said we were unable to refinance at this time. We asked if we could have a refund for the appraisal because we never would have approved of one if we were told we could not refinance. Mr. O said he would send an email to that department to have it refunded. That was on May 13. After sending several emails and leaving several messages for him I called on Friday 6/5 and asked for his supervisor, Elton S. The woman I spoke with at that time sent Mr. S an email with all of the information and asked to contact us. She said he would give us a call Monday, June 8. He never called. I phoned again today and the gentleman I spoke with this morning sent Mr. S yet another email and asked to contact us today. It's 5 pm and Still waiting... Again I would not have spent $500 on a an appraisal for my house if I was not told that the loan was approved and that was all I needed to finalize it.

We were approved for a mortgage forbearance in May under the CARES Act; however, we have never received forbearance agreement. We were approved for a mortgage forbearance on May 6 under the CARES Act; however, we have never received forbearance agreement even after multiple requests for the forbearance agreement. We contacted RP Funding via phone, email, and through both of their websites (https://loansolutioncenter.com/ and https://consumerportal.rpfunding.com/) over the last year and none of their departments can provide or find a forbearance agreement on file. (Even though we have contacted the company over 20 times, if not more.) Every time we call, they say we will have a copy of the forbearance agreement within 24 hours or the next business day, and yet we still never receive an actual agreement. It has now almost been 1 year with either no response or referrals to other departments. We have contacted multiple departments - the local office, Research Department, Loss Mitigation, and Customer Service - and we get the same responses every time - that that they cannot find the agreement, that we will have the agreement soon - but to no avail, or that we should contact the other department. We are now allegedly out of forbearance and up to date with our payment status; however, we would still like a copy of the original forbearance agreement for our files. We also thought that this type of service should be noted for other potential borrowers.

RP Funding is not reimbursing escrow funds that belong to me, following a mortgage payoff on September 16th. I had two mortgages with RP Funding, both of which were paid off by my new mortgage company following a refinance that closed on or around September 16th. RP Funding claims to have issued refunds of my outstanding escrow balances in the form of checks on October 1st to an old address which I no longer live at. This was surprising as they have had my correct address on file given that I have received letter/statement correspondence for many months preceding the refinance. I called several times to have new checks cut to my correct address, but after not receiving checks in the mail and subsequently following up on the status, these new checks were NEVER issued to my new address. Several phone calls later I was put in contact with a supervisor promising me that these checks would be issued in the form of electronic disbursement, and I was asked to submit pictures of a voided check and the loan numbers to their customer service email. I never received confirmation of the electronic disbursement, and after following up again, this disbursement method was never executed! It has been over two months and I am owed over $6000, and no one at RP Funding is making any effort to communicate with me or send me my funds. Per U.S. law, this money should have been disbursed to me within 20 days, which they have grossly failed to do. Loans this issue pertains to: Loan# *** Loan#

Unnecessary fees being charged for Private Mortgage Insurance (PMI) for no reason and refuses to remove. Loan #*** In April I took out a loan with RP Funding to refinance my home. Prior to the loan being approved they required an appraisal of the home which they scheduled and completed. The property appraised for $305,000. Even though this was slightly lower than $325,000 appraisal an independent appraiser did a few months prior I accepted its value. The loan amount taken through RP Funding was $207,000. I recently learned that part of my monthly payments to RP Funding included $135.00 per for PMI (Private Mortgage Insurance). This is required ONLY if the loan amount is 80% or greater of the value of the property. My loan to value ratio is 68% which is below the required amount. I contacted RP Funding a few times and requested that this unnecessary fee be removed and was advised that it cannot be removed for at least 11 years. Their response of 11 years does not make sense as I had PMI on my original loan several years ago with a different lender on the same property. As soon as the loan to value ratio fell below 80% the PMI was removed and was only a few years into the life of the loan. Every service representative I have spoken with agrees that the PMI is unnecessary but that there is nothing that they can do. This additional fee is unnecessary and I feel like it's a way that RP Funding can charge extra fees for no reason. I am paying for insurance that is NOT needed. RP Funding did the appraisal and loan agreement and knew that the loan to value ratio was below the requirement of PMI.

RP Funding lost my first mortgage payment & it's been three weeks dealing with customer service, they are past their promised due date to fix I am NOT satisfied with the customer service I have been receiving with RP Funding. I am now going on FOUR weeks with no resolution to an issue with my loan. There should already be a work-order or ticket submitted with my account; however, I will explain it for a NINTH time in this complaint: I just refinanced my loan with RP Funding, closing in August and my first payment being due Oct 1,2020. RP Funding requested that my first payment be paid to them via check by Oct 1,2020. I sent this check, and it was CASHED by RP Funding on September 15,2020. My next payments, to Dovenmuehle, were setup through Auto-Debit, and came out of my account on Nov 2, for my Nov 1,2020 payment. I received a 'late payment' notice on Nov 12. This was because someone at RP Funding did not report that my Oct 1,2020 payment was received. THIS IS AN RP FUNDING ISSUE, NOT A *** ISSUE. I am now going to get my bank involved to solve this issue because someone at RP FUNDING lost my $1385.80 payment from 9/15. I have had REPEATED customer service calls with RP Funding and NO resolution. This issue was supposed to be resolved Dec 2,2020 (as specified via RP Funding ticket that was opened for their research department). Since then, I have tried TWICE to speak to a customer service supervisor, and TWICE I was unable to do so and was told that a customer service supervisor will call me at [protected] (my cell) and TWICE they have not called. I will be forcing my bank to take this matter into their own hands and will not be recommending RP Funding to anybody. This is absolutely ridiculous that I have to even deal with this issue.

Total lack of communication and constant lies from my loan officer Joey M. He has dragged my refi out for 64 days with no end in sight. Rp funding has been a nightmare to work with starting with Joey M. He has failed to maintain any form of contact besides an occasional email. He never returns my calls. I have spoken with some VP (Elton Sims) who addressed one critical error with closing costs; however, due to the lack of follow thru by joey on the following issues outlined below, I have tried to email Mr. S directly but I get no response back. I recently received correspondence from a new person claiming they need additional documents for closing. A termite inspection, survey, and a water test. No one can tell me any particulars regarding these "inspections". Plus, for the past two weeks Joey has told me ignore those requests for documents. Specifically he said, "you can ingore those emails, a closing processor will be contacting you shortly." So,for two weeks I've done as he said. Again, I received an email asking for these documents again. Again I called in to speak to someone and again I was told everyone is too busy. This evening I get another email stating that yes, I do need those documents to set a closing date. Basically, Joey lied for two weeks and no one will tell me anything about the specifics regarding these documents. Furthermore, why would RP funding wait 64 days to tell me they need these documents? Who pays for these "inspections"? Who does these inspections? I was told the only thing required that I pay for is the appraisalpappraisal for which I would be reimbursed at closing. Again, another document needed is a survey; yet I'm being charged a survey fee in my closing documents. Was a survey completed? If not, why am I being charged for one. If so, why does RP not have this document? I have all the email correspondences to back up this circus of a show RP funding is putting on.

RP Funding "claims" they pay all closing costs; however, I had to incur an additional $14,000 in debt to refinance with RP Funding. RP Funding "claims" they pay all closing costs; however, after five months of confusing documentation my loan amount went from (October 1) $277,000 with me bringing $350 cash to closing to (December 24) a loan amount to $284,187 with me bringing $1,345.01 cash to closing. There was so much confusion that I found out the new amounts the day before closing; no more time to review and I felt forced to accept these unfair terms. According to my old mortgage company, Ditech, on December 11 my principle balance was $270,159.15; I ended up taking on an additional $14,027.85 in loan amount just to finally close on the loan. Below is a chronological review of some of the misleading communications: 08-01-2019: Loan amount ($276,200); Interest Rate (4.375%); PITI Payment ($1,674.19); Term (30 years); Estimated cash for closing ($262.[protected] (2nd communication from RP Funding): Loan amount ($281,033); Interest Rate (3.750%); PITI Payment ($1,674.00); Term (30 years); Estimated cash for closing ($231.[protected]: Loan amount ($277,000); Interest Rate (4.000%); PITI Payment ($1,617.90); Term (30 years); Estimated cash for closing ($350.[protected]: Loan amount ($277,430); Interest Rate (3.250%); PITI Payment ($1,575.00); Term (30 years); Estimated cash for closing ($1,[protected]: Loan amount ($276,677); Interest Rate (3.250%); PITI Payment ($1,700.00); Term (30 years); Estimated cash for closing ($5,[protected]: Loan amount ($275,421); Interest Rate (3.250%); PITI Payment ($1,693.25); Term (30 years); Estimated cash for closing ($4,223.[protected]: Loan amount ($284,187); Interest Rate (3.250%); PITI Payment ($1,757.55); Term (30 years); Estimated cash for closing ($434.[protected]: Loan amount ($284,187); Interest Rate (4.000%); PITI Payment ($1,617.90); Term (30 years); Estimated cash for closing ($3,884.42)

I want the $500.00 that I paid for my loan appraisal refunded to me because they failed to process my loan in a timely manner. I started the loan process for refinancing my home with RP funding on 8/31. I paid for the appraisal which was conducted on 9/4. Then my loan application sat with their company without anything happening and no communication from them until the end of October when I asked Melvin K what was happening with the loan. My contract for my interest rate was to expire on 10/30 and I was told by Melvin K that I would be closing on the loan on 10/30. We got to the week of October 26th and I still had not heard from the closing department. I requested a call back from Melvin K's manager and did not receive a call back. I then heard from Kimberlee Wright with their fulfillment team on 10/30 telling me the loan would have a new closing date in November. Several communications occurred letting me know that I would need to bring my loan forbearance current in order to complete the loan process. I did this on 11/10 and sent the Fulfillment team the required documents. On 11/11 I received an email from Melvin K that they could not fulfill the agreed loan because of new rules from FHA that took place on 10/21 that required that I make 12 months consecutive payments after completing the forbearance for a cash out refinance. This information should have been known by RP funding when the loan was supposed to be processing but was sitting untouched. And, this information should have been known by their underwriting team before they asked me to bring my forbearance current in order to process the loan. RP funding failed to communicate appropriately and mislead me that they could quickly process my loan and "pre-approved" the loan based on information that I provided to them at the beginning of the process. Had the loan processed in a timely manner instead of well past 60 days I would not have lost the money I paid to bring my loan current as they requested as well as had an appraisal that is now wasted.

Inability to accurately explain services and inability to correct issues in a timely manner. I'm currently active duty Navy stationed in San Diego CA. My family is located in Jacksonville Florida which is where I own my home financed through RP Funding. In the spring of 2020 my wife was unemployed due to COVID-19. RP funding offered a forbearance agreement to alleviate the stress of COVID. Throughout the forbearance process there were multitudes of misinformation regarding how to reconcile the forbearance as well as time frames in which I would be contacted. The standard answer from their loss mitigation department was to have a notice sent to my address within 30days. I had to call several months back to back as I never received the information package. In the time it took for them to even work on getting my loan modification to bring my account out of forbearance (90 days just to get a application in the mail) I was able to pay off what the forbearance had deferred I brought the loan current on Oct 15th of 2020. Since then I have had to call them every month in order to make any form of payment. Each time I call I ask about my request to be removed from a loss mitigation condition. Every customer service rep I've spoken with stipulates they have resubmitted my request and will be processed in 15 days or 7 - 10 business days. It is now January 6th. Almost 90 days after I've brought my loan current and have still not had my account brought out of loss mitigation. I now call and ask to speak with supervisors. I'm put on hold upwards of 45min to an hour each time I call only to be told no one is available to speak with me. The reps that refuel are answer continue to provide their scripted responses with no real resolution. Being in San Diego I am 3 hours behind EST which means all the time I spend on the phone is while I'm at work. It seems as if RP Funding makes it as difficult as possible for you to reconcile anything with them on the hopes you will drily on your mortgage. I truly believe either with their business practices or inabilities to communicate within their own organization. I can only imagine the frustrations and issues other home owners are having with this so called caring and helpful company.

I am requesting a letter allowing me to rent my home 3 months prior to the one year occupancy clause. I called Rp funding in September to inquire about doing a refinance on my home that Ive been in for 3 years with rp funding as the mortgage company. Throughout the process I was never advised verbally that I had to stay an additional year from the point of refinancing (Oct.2020). It was bundled in the many papers that was signed online. I spoke with Maria Pollack today 1/14 who stated that she didn't advise me of the occupancy clause because she didn't know I was planning on moving. I advised that it was never my intent to move or start the process, until recently we found out we are expecting a child in September . We are currently in a 2bd home, and we barely have room for three of us now. We started the process to get our new home built when we were notified by the current loan company of the clause that was attached to this refinance. Our new home is not expected to be finished until July , which is 3 months shy of the one year mark. In the Contract it states that RP funding can "in writing" agree to change it. It also states "Consent shall not be unreasonably withheld". In July we would have occupied the home for 9 months, which is 3 months shy of the October. If we wait until October I will be forced to look for a home while just having a newborn, its in the middle of the school year so my son will have to change schools in the middle of the school year, and not to mention the prices of home are increasing and there is not really much inventory on the market. So a three month difference wont make a difference to rp funding because they will have the monthly payment whether we occupy the home for those three months or not. But as the consumer we will lose our chance to build our home for a reasonable price, in a neighborhood that recently opened and close to selling out. Also we will now be forced to pay more for less house due to increasing prices. Also while speaking with Maria today, she stated that this request is something that can be done but her manager advised that he will not do it and its a process to get a letter emailed to me. I requested to speak directly to the manager and he refused to speak with me. I have attached a photo of the contract part 6 that states the Occupancy clause.

Mislead by rep for refinancing on my home and was not able to close and lost $500.00 with nothing to show for it. I am highly upset on how one of your employees mislead me. I have emails that show he reassured me a quote for a refinancing on my home. I made it clear that I had no money to spend out of pocket due to having newborn on the way and I was trying to refinance to save some money monthly in order to pay for hospital bills and to help with our finances due to the pandemic. He assured me that I would just need to pay 500 dollars for an appraisal but that it would be refunded at closing. He kept saying I would pay nothing at closing and that some cost would be rolled into my mortgage which I was okay with. After a couple of days of emailing and talking on the phone, I decided to go forward with the process. He assured me that everything was looking good and that the appraisal was the only thing left and that it could only improve my rate if anything. He never once said that there would be a possibility that the appraisal could hurt my estimate. He constantly said it could only help or stay the same if anything. He reassured me multiple times before I decided to go through with the process because I was skeptical. I worked quickly to upload all the information he needed in a day and paid him the 500 dollars. He was very helpful and easily available to contact up until after he received my payment. A couple of weeks go buy and I get a short email from him saying that the appraisal came in a little lower than he thought and asked me to fill out a rebuttal form he sent me. I filled it out and sent it to him and he said he would send it in. About a month goes by and I still have heard nothing. I call him and leave voicemails and he never returns my calls. I get an email a day later saying that he would call later that afternoon and he never did. I email him again asking him for an update as to how the process was going because he said we would close in at most 60 days and I have heard nothing in about a month. He then sends me another short email saying that he needs me to bring about another 6,000 dollars to the table in order to move my file forward and that my file hasn't moved due to the appraisal being lower then he anticipated by doing his own research on*** I told him that this was unacceptable that I am just now hearing about this and that the only reason why I found out was because I reached out to him. He said there was nothing he can do and that I would have to bring money to the table. Totally different tone from when we first discussed. I told him I don't have the money and would like my 500 refunded. He said they don't usually do that but he would "request" it. He closed my file and never heard from him again. How can someone who came to your company in a time of need be expected to randomly come up with 6,000 dollars out of the blue. I came to your company in my time of need for help, being desperate to redo my budget being a First responder working hard during this pandemic and having a newborn this month. I made it clear of my situation from the beginning and was reassured multiple times I would not have to pay anything out of pocket. Otherwise I would have never gone through with the process if I would have known there was a chance that the original quote would be changed so drastically. I was not offered any other solutions and was basically only told I could pay up or move on. I was mislead and robbed of $500.00. I really need that money back it was not money I had to spend in the first place. Please contact me and help me with this problem I have already tried contacting your company directly with the issue and have not received any response. I have all the emails saved where he assured me multiple times I would not have to pay anything at closing. And I was told conversations with him were recorded and you can even listen to those as more proof. Only thing he mentioned I might have to pay is property taxes but my escrow already covered that so that was not an issue.