Cash America Pawn’s earns a 1.3-star rating from 95 reviews, showing that the majority of customers are dissatisfied with pawn services and transactions.
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Your employee
I want to make a complaint about ur employee at your pawn shop on Mansfield. Hwy in forth worth I was trying to pawn a item and I didn't have my ID but I did have a copy of my ID on my phone and he refuse me service. Ans when. I did find a person with a ID he told them he waa not going to pawn it only because he knew the item was mine and I think it is not...
Read full review of Cash America PawnEmployee was being rude and unprofessional
One of your Employees @ North University / Cash America was being rude and unprofessional.. phone conversation/ I was just asking about my last day of Grace on a pawn item.. I've been doing business with same location 20 plus yrs... don't really want to take up too much of your time, she basically didn't give me her name, and sarcastically asked me for my...
Read full review of Cash America PawnStore
I have been a customer with cash AMERICA for years. This location has gone down hill! The males that work at this location act like they don't have a clue! One is always on his phone WHILE with customers! The store is not kept up like it use too. Dirty, bugs, un organization! The ladies are nice and helpful. Don't know if they have new management but they need a change! Don't know if I will be back!
Read full review of Cash America PawnUpsetting work conditions
I have been in your store several times every time I have walked in there has been an issue with 2 particular employees. The 1st time I witnessed an employee called Edward curse out a young woman on the sales floor with 0 repercussions. The next time I ventured in I wanted the same TVI did before, however all the televisions were covered in dust and dirt...
Read full review of Cash America PawnAsst mgr leslie
Picked up the ring I purchased & paid in advance for the resizing & was told by the Manager that the guy who sizes the rings for this pawn shop had a death in the family & they would CALL ME to bring the ring back in to get sized. No one called, I called on 2/27 spoke to Leslie she said bring it in he's picking up tomorrow evening, I dropped off the ring...
Read full review of Cash America PawnEmployee and overall company standards
Donald Mika is a valued employee that I have come to know for about 3 years now he has been working with Cash America pawn. He has worked over on the Fondren and S. Main Location. I visited the Fondren & Main Location about a year ago and seen a Hispanic lady their and told me Donald was not their. I drove back to griggs location just to recieve the...
Read full review of Cash America PawnI was rudely disrespected humiliated, and denied a refund of purchas by manager who also callwd the police who instructed me to contact this office.
On January 3rd I purchased a hydraulic jack Cash America on January 6th I return to Cash America Pawn because the hydraulic jack was not working properly initially I did not have my receipt so I was told that I can trade the jacket in for something of value or lesser value which at the time they had another hydraulic jack of lesser value which I think the...
Read full review of Cash America PawnThe lousy service we received from the assistance manager rachael on 11/20/2019
We were treated like trash, We were talked to like a dirty dog, We felt very disrespected as a human being, we were in great spirit until we walked into Cash America: My son ask me to take him to pay on a loan and to pawn his tablet, we were talking and was asked by who we now know is Rachael the Asst. Manager, my son said to her I would like to pawn my...
Read full review of Cash America PawnGenerator
Bought a predator 2000 generator. Put it on layaway and was told I could get the protection warranty when I picked it up . The lady never put it on . Get up camping and plug generator in and it keeps going into overload . Have had it for 8 days . Took it back in and the manager said I can't do anything till you call corporate. Called them and was told it could take up to 3 days for them to make a decision if they will stand behind the product they sold me . The manager said if he Couldn't make the decision to give money back because he gets in trouble . Meanwhile we are up in the freezing weather with a 4 yr old and a 20 month old with us. Last time I do business with these people.
Television
I stopped by the store to purchase a TV. Once I get to the counter the person behind the counter ring up my TV but did not say nothing about any insurance plans. Which means that now that the TV is not working after having it only 4 days that I cannot get the TV return to get a different TV because nobody offered me the insurance plan that I should have...
Read full review of Cash America PawnSanyo 55 inch tv.
Today I brought my television into there colerain store to apply for a collateral pawn on my television. My husband ask the representative of the store where he should place the television due to its size on the counter she advised him that because they tested their to set it on the counter. After about 10 minutes another representative puts in on floor. My...
Read full review of Cash America PawnCustomer service
8/10 k 10:10am, My pregnant wife, my daughter and I walked into the store to purchase a 32" tv. No one was in the store. There was a man and a woman behind the counter. No one greeted us. I stood in front of the 32" tvs but only one was powered on. I stood in front of the tvs for about a minute examining each one. The tv I wanted to purchased was unplugged...
Read full review of Cash America PawnLongines men’s watch
Eight months ago I entered into a layaway agreement to purchase a long jeans watch from Cash America pawn 800 S. State in Salt Lake City Utah. I have been a regular customer here for quite a few years I spend money often in this pawnshop in fact quite a bit of money. So eight months have gone by and I have $800 down towards this watch that is $1500 to redeem when I came to make another payment for the next month that was due I was a few days late but stayed in contact with the store location when I arrive on the 11th of July I was told my watch had been sold to somebody else and that I'm going to have to just forget about the $100 I had down on this watch I did my very best to speak with the managers at this location with little or no help whatsoever in retaining any of the $800 I had down on this watch they basically Told me that I was [censored] out of luck. I don't feel this is right at all to do to me especially a customer that's been doing business at this location for years I spent money at Christmas time I spend money throughout the year I am always in this pawnshop by and things and planning things. I feel like there's more to the story about this watch because apparently I was told that the morning it was pulled which was the day I came in to pay off my watch the watch was supposedly bought by the second customer that came in the store which to me doesn't make sense considering one of the managers told me he had his eye on this watch and was a little bit bummed out that I had gotten it and he didn't which leads me to believe that he just decided to screw me because he wanted my watch no I can't prove this but doesn't it sound a little bit unfair to sell a watch that has been being paid on for six months or longer that has $800 down on it there's no chance that somebody is not going to come back that has that kind of money on a Watch and they know who I am just wanted to tell my story in hopes that I can get some help
Hours
I arrived 8 min early to make final pymnt on layaway of 500.00 purchase. (I and husband made 3900.00 in purchases at 5 cash america locations this month. So i frequently go and spend at locations thru san antonio as i drive around).Rude and attitude...no customer service skills at 8706 perin beitel san Antonio tx 78217 with Employee Eric.Doors were locked. When i knocked on door employee Eric walked to door and asked what i needed. I let him knw a pymnt and he told me thru glass door he couldn't take pmt because they were closed . i told him it wasn't 5 on a sunday yet and showed him time on phone. He said that cash america goes by hours on computer. I told him to let me make a pmt or i was making a complaint. He opened door. I daid you know i am going to make a complaint afterall because it wasn't right about attitude he gave because he wanted to leave for the day. He said with attitude...Uh yeah. I made pmt w norberto which was nice thru FINAL pmt transaction at thus location that took less than 2 or3min. It was for a pmt not shopping! I couldn't get this Employee (Eric)to take my money for Cash America! When i asked Norberto for the time on computer after waiting in line after 1 other customer in front of me that WAS taking their time it was barely turning 5:02. I had been in line for 4 min. I looked at and told Eric (who told me when i knocked on door that it was past 5 on computer) that what he told me wasn't true about computers showing past 5. He then said"well, i didn't lock the door." Employee Jocelyn was walking around listening, but did not acknowledge complaint at all.( i'm stating this because i assume she was in charge there as she ended up locking door again). No apology or explanation by any of 3 Employees up front. Upsetting..embarrassing that i had to knock on door and feel like i had to beg to take pmt. Will be writing/forwarding this review to YELP and cash america webste. Loc: cash america pawn 8706 perin beitel sanantonio tx 78217
Due date over the telephone
I have been going to cash America pawn for over a decade. I have been able to call my store and find out my due date using my Drivers license number without issue, until recently. How does using my drivers license number to find out my due date affect the privacy of my info? I am the only person who can pick up the item so why am I not allowed to find out the due date over the phone using my DL#? Even if someone had my drivers license, they wouldn't be able to pickup my item without the original ticket. I am completely opposed to this so-called privacy policy.
For reference, I live in Lubbock Texas and use the Cash America Pawn on 50th and the West loop.
Service
I was in Cash America to get a television out of pawn and I stood there for a good 15 minutes. The girl working the counter was dealing with a customer, training a new employee, and had to answer the phone everyone it rang. The manager did manage to answer the phone once to talk to a customer, came up to the computer saw me standing there and when finished went back into the back. How lazy does your manager have to be to not help a customer if another employee who is already helping another customer is busy? It wasn't like there was a long line, I was the only one standing there cause no one else wanted to wait that long. When it was my turn the employee Jonica I believe was her name apologized for my wait which I do appreciate.
Bad business
On May 31, 2019 I purchased a Honda self propelled lawnmore from the Cash America on Cypress St in West Monroe, LA. Now I will admit I am 67 years old and never purchased a lawnmower so I know nothing about them except for what the person that sold the lawnmower told me. On Saturday morning I got up to go mow my lawn and could not get the blades to engage. I called the store and the manager named Lee was supposed to call me back in 30 mins. 1.5 hours later I called the store and the girl that answered the phone hung up on me. I called back and she stated she kept saying hello and I would not respond. I could hear people in the background and was trying to explain to her that I needed to speak to Lee or Scott or someone who knew about the mower. I called a local mower company who the man was nice enough to wald me through engaging the blades. Then the problem was that the mower needs a grasscatcher bag as it quits running when it does not have the bag. 2.5 hours later still no call so I called the store and he answered I advised him I had gotten the mower running and now I would have to find a bag for the mower to make it run properly. I did state to him that his staff seen me coming and I feel like them have given me the shaft as an unsuspecting customer. Lee was also advised there would be a complaint filed and he just said ok and laughed.
Poor customer service and attitudes at this store. I was taken advantage of there is not doubt in my mind and I will post this incident on my social network to advise not to use Cash America.
Marsha Stockle
918/728-1332
[protected]@yahoo.com
Unsatisfied Customer
PS I KNOW THIS COMPANY WILL NOT CARE ENOUGH TO RESPOND TO THE COMPLAINT.
Customer service
On Thursday may 30 about 1 pm. My husband and i went to cash america in Saraland Alabama. The pawn broker tesse was not a very friendly individual while everyone eles that works there was. She didn't hardly even speak during the transaction.
I did notice she only offer me $15 dollars for the toll boxes that i was selling and she put a price tag of $98 and some change. I should have been able to get $25 for two tool boxes.
She is unfair to the customers.
I had returned a television
I had pawned a TCL television with them on 4/22/2019 And went to get it out of pawn on 5/2/2019 with my PayPal debit card, they refused it because it was 6:45 pm and they were closing. They said I can buy a TV with my card but not get a pawn out. My wife had a stroke and does not have anything to do at home, so I bought one the same as the one I pawned a...
Read full review of Cash America PawnThe service
The service there is ridiculous.the assistant manager who is named Lisa saw a line but was sitting in the office eating... I was there almost an hour just take something out and people literally were waiting for a while to be helped. They treat customers like crap. This is the cash America pawn on 50th and the loop in Lubbock TX. I will NEVER pawn or buy anything there again.
Cash America Pawn Reviews 0
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Overview of Cash America Pawn complaint handling
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Cash America Pawn Contacts
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Cash America Pawn phone numbers+1 (800) 572-3577+1 (800) 572-3577Click up if you have successfully reached Cash America Pawn by calling +1 (800) 572-3577 phone number 2 2 users reported that they have successfully reached Cash America Pawn by calling +1 (800) 572-3577 phone number Click down if you have unsuccessfully reached Cash America Pawn by calling +1 (800) 572-3577 phone number 3 3 users reported that they have UNsuccessfully reached Cash America Pawn by calling +1 (800) 572-3577 phone numberCustomer Service+1 (800) 322-3250+1 (800) 322-3250Click up if you have successfully reached Cash America Pawn by calling +1 (800) 322-3250 phone number 1 1 users reported that they have successfully reached Cash America Pawn by calling +1 (800) 322-3250 phone number Click down if you have unsuccessfully reached Cash America Pawn by calling +1 (800) 322-3250 phone number 0 0 users reported that they have UNsuccessfully reached Cash America Pawn by calling +1 (800) 322-3250 phone number100%Confidence scoreMr. Payroll+1 (800) 773-3147+1 (800) 773-3147Click up if you have successfully reached Cash America Pawn by calling +1 (800) 773-3147 phone number 0 0 users reported that they have successfully reached Cash America Pawn by calling +1 (800) 773-3147 phone number Click down if you have unsuccessfully reached Cash America Pawn by calling +1 (800) 773-3147 phone number 0 0 users reported that they have UNsuccessfully reached Cash America Pawn by calling +1 (800) 773-3147 phone numberCollections+1 (800) 223-8738+1 (800) 223-8738Click up if you have successfully reached Cash America Pawn by calling +1 (800) 223-8738 phone number 0 0 users reported that they have successfully reached Cash America Pawn by calling +1 (800) 223-8738 phone number Click down if you have unsuccessfully reached Cash America Pawn by calling +1 (800) 223-8738 phone number 0 0 users reported that they have UNsuccessfully reached Cash America Pawn by calling +1 (800) 223-8738 phone numberHead Office
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Cash America Pawn emailscustomersupport@cashamerica.com100%Confidence score: 100%Support
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Cash America Pawn address1600 West 7th Street, Fort Worth, Texas, 76102-2599, United States
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Cash America Pawn social media
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